Freshservice vs. LogicMonitor
Freshservice vs. LogicMonitor
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshservice | N/A | Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide. | $19 Per Month Per User | |
LogicMonitor | Mid-Size Companies (51-1,000 employees) | LogicMonitor provides an agentless SaaS-based monitoring platform. LogicMonitor provides prebuilt integrations and an open API, and is designed to provide monitoring across networks, servers, applications, websites, and containers, including insights and reporting capabilities. | N/A |
Freshservice | LogicMonitor | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Our platform is broken down into Pro and Enterprise Pricing. Pro includes monitoring for all of your cloud, hybrid, and on-premises infrastructure. Our Enterprise package includes all of this, plus our AIOps and Machine Learning functionality that provides dynamic thresholds, root cause analysis, anomaly detection and more! LogicMonitor only charges by the device. What is considered a device? A device is anything with an IP address that you want to monitor, including a physical device or a cloud resource. This means multiple data sources under the same IP address can be monitored for the same price. Unlike some monitoring platforms. we don’t charge per node, interface, or metric. | ||||||||||||||
More Pricing Information |
Freshservice | LogicMonitor | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Freshservice | LogicMonitor | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Pulseway Score 8.9 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | IBM Instana Score 8.9 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.1 out of 10 | IBM Instana Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshservice | LogicMonitor | |
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Likelihood to Recommend | 9.0 (113 ratings) | 8.3 (162 ratings) |
Likelihood to Renew | 9.1 (2 ratings) | 6.2 (8 ratings) |
Usability | 9.1 (6 ratings) | 8.3 (29 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Performance | - (0 ratings) | 9.1 (1 ratings) |
Support Rating | 8.4 (77 ratings) | 9.0 (109 ratings) |
In-Person Training | - (0 ratings) | 8.2 (1 ratings) |
Online Training | - (0 ratings) | 7.3 (1 ratings) |
Implementation Rating | 9.1 (2 ratings) | 8.6 (12 ratings) |
Configurability | - (0 ratings) | 9.1 (1 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 7.3 (5 ratings) |
Ease of integration | 7.3 (1 ratings) | 7.3 (1 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
Professional Services | - (0 ratings) | 7.5 (4 ratings) |
Vendor post-sale | - (0 ratings) | 9.1 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (1 ratings) |
Freshservice | LogicMonitor | |
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Likelihood to Recommend | Freshworks Inc | LogicMonitor |
Pros | Freshworks Inc | LogicMonitor |
Cons | Freshworks Inc | LogicMonitor |
Likelihood to Renew | Freshworks Inc | LogicMonitor |
Usability | Freshworks Inc | LogicMonitor |
Support Rating | Freshworks Inc | LogicMonitor |
In-Person Training | Freshworks Inc No answers on this topic | LogicMonitor |
Online Training | Freshworks Inc No answers on this topic | LogicMonitor |
Implementation Rating | Freshworks Inc | LogicMonitor |
Alternatives Considered | Freshworks Inc | LogicMonitor |
Contract Terms and Pricing Model | Freshworks Inc No answers on this topic | LogicMonitor |
Professional Services | Freshworks Inc No answers on this topic | LogicMonitor |
Return on Investment | Freshworks Inc | LogicMonitor |
ScreenShots | Freshservice Screenshots | LogicMonitor Screenshots |