Freshsuccess vs. UserIQ
Freshsuccess vs. UserIQ
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshsuccess | N/A | Freshsuccess (based on technology acquired by Natero by Freshworks in May 2019) is designed to help Customer Success Managers prevent churn, increase account expansion, and manage more customers with less effort. The vendor says features include: Customer 360 - See customer emails, chats, meetings, support tickets, billing history, and product usage, in one place. Predictive Alerts - Predict which customers are likely to churn, convert, or expand their… | $79 per month | |
UserIQ | N/A | UserIQ is a walkthrough tool that aims to empower SaaS companies to deliver what each user needs to be successful in every moment, starting with adoption. According to the vendor, key benefits include: effectively scale onboarding increase feature usage accelerate time-to-value ultimately drive more revenue throughout the customer journey | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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Freshsuccess | UserIQ | |
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Top Cons |
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Platform & Infrastructure |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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Freshsuccess | UserIQ | |
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Small Businesses | Intercom Score 8.7 out of 10 | Intercom Score 8.7 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshsuccess | UserIQ | |
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Likelihood to Recommend | 6.3 (6 ratings) | 7.5 (6 ratings) |
Usability | - (0 ratings) | 8.1 (2 ratings) |
Support Rating | - (0 ratings) | 9.5 (2 ratings) |
Freshsuccess | UserIQ | |
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Likelihood to Recommend | Freshworks Inc | UserIQ |
Pros | Freshworks Inc | UserIQ |
Cons | Freshworks Inc | UserIQ |
Usability | Freshworks Inc No answers on this topic | UserIQ |
Support Rating | Freshworks Inc No answers on this topic | UserIQ |
Alternatives Considered | Freshworks Inc | UserIQ |
Return on Investment | Freshworks Inc | UserIQ |
ScreenShots | Freshsuccess Screenshots |