Freshsuccess vs. Zoho CRM
Freshsuccess vs. Zoho CRM
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshsuccess | N/A | Freshsuccess (based on technology acquired by Natero by Freshworks in May 2019) is designed to help Customer Success Managers prevent churn, increase account expansion, and manage more customers with less effort. The vendor says features include: Customer 360 - See customer emails, chats, meetings, support tickets, billing history, and product usage, in one place. Predictive Alerts - Predict which customers are likely to churn, convert, or expand their… | $79 per month | |
Zoho CRM | N/A | Zoho CRM is a simple, very low-cost CRM option for the smaller end of the SMB segment. The product has several useful integrations with other products, including QuickBooks, and Google Apps and Google Docs. The product also has an integrated project management module. | $14 per month |
Freshsuccess | Zoho CRM | |||||||||||||||
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Entry-level Setup Fee | No setup fee | $14 /user/month | ||||||||||||||
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Security |
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Platform & Infrastructure |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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Sales Force Automation |
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Customer Service & Support |
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Marketing Automation |
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CRM Project Management |
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CRM Reporting & Analytics |
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Customization |
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Social CRM |
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Integrations with 3rd-party Software |
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Platform |
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Freshsuccess | Zoho CRM | |
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Small Businesses | Intercom Score 8.7 out of 10 | Salesmate Score 9.8 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Creatio Score 9.1 out of 10 |
Enterprises | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | Creatio Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshsuccess | Zoho CRM | |
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Likelihood to Recommend | 6.3 (6 ratings) | 8.3 (298 ratings) |
Likelihood to Renew | - (0 ratings) | 3.4 (33 ratings) |
Usability | - (0 ratings) | 8.3 (168 ratings) |
Availability | - (0 ratings) | 9.0 (2 ratings) |
Performance | - (0 ratings) | 9.0 (2 ratings) |
Support Rating | - (0 ratings) | 5.0 (65 ratings) |
In-Person Training | - (0 ratings) | 8.0 (1 ratings) |
Online Training | - (0 ratings) | 9.1 (5 ratings) |
Implementation Rating | - (0 ratings) | 7.2 (10 ratings) |
Configurability | - (0 ratings) | 8.1 (110 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 9.5 (21 ratings) |
Ease of integration | - (0 ratings) | 7.2 (2 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
Professional Services | - (0 ratings) | 8.3 (7 ratings) |
Vendor post-sale | - (0 ratings) | 9.6 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 9.2 (2 ratings) |
Freshsuccess | Zoho CRM | |
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Likelihood to Recommend | Freshworks Inc | Zoho |
Pros | Freshworks Inc | Zoho |
Cons | Freshworks Inc | Zoho |
Likelihood to Renew | Freshworks Inc No answers on this topic | Zoho |
Usability | Freshworks Inc No answers on this topic | Zoho |
Support Rating | Freshworks Inc No answers on this topic | Zoho |
In-Person Training | Freshworks Inc No answers on this topic | Zoho |
Online Training | Freshworks Inc No answers on this topic | Zoho |
Implementation Rating | Freshworks Inc No answers on this topic | Zoho |
Alternatives Considered | Freshworks Inc | Zoho |
Contract Terms and Pricing Model | Freshworks Inc No answers on this topic | Zoho |
Professional Services | Freshworks Inc No answers on this topic | Zoho |
Return on Investment | Freshworks Inc | Zoho |
ScreenShots | Freshsuccess Screenshots | Zoho CRM Screenshots |