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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Freshteam

    Score6 out of 10
    N/AFreshteam is a HR software for growing businesses. With Freshteam, users can attract, hire and onboard new hires, offboard exiting employees, manage employee information, and time off - in one place. The key business benefits include: Freshteam helps attract top talent through various channels - a customizable career site, integration with multiple free & premium job boards, & social media channels. Once the candidates are in, the recruiting team can…

    $591

    per month

    Paychex

    Score6.9 out of 10
    N/APaychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.N/A
    Pricing
    FreshteamPaychex
    Editions & Modules
    Free
    0 (upto 50 employees)
    per month
    Growth
    $59 platform fee + $1 per employee
    per month
    Pro
    $99 platform fee + $2 per employee
    per month
    Enterprise
    $169 platform fee + $4 per employee
    per month
    Paychex Flex Pro
    Custom Pricing
    per month/+$4 per employee
    HR Pro
    Custom Pricing
    HR PEO
    Custom Pricing
    Paychex Flex Select
    Custom Pricing
    Paychex Flex Enterprise
    Custom Pricing
    Offerings
    Pricing Offerings
    FreshteamPaychex
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeRequired
    Additional Details——
    More Pricing Information
    Community Pulse
    FreshteamPaychex
    Considered Both Products
    Freshworks Inc
    No answer on this topic
    Paychex Inc.
    No answer on this topic
    Key User Insights
    Would buy again
    83%
    Would buy again
    10 Answers
    88%
    Would buy again
    267 Answers
    Delivers good value for the price
    92%
    Delivers good value for the price
    11 Answers
    90%
    Delivers good value for the price
    240 Answers
    Happy with the feature set
    92%
    Happy with the feature set
    11 Answers
    93%
    Happy with the feature set
    281 Answers
    Lived up to sales and marketing promises
    91%
    Lived up to sales and marketing promises
    10 Answers
    89%
    Lived up to sales and marketing promises
    202 Answers
    Implementation went as expected
    92%
    Implementation went as expected
    11 Answers
    89%
    Implementation went as expected
    216 Answers
    Features
    FreshteamPaychex
    Recruiting / ATS
    Comparison of Recruiting / ATS features of Freshteam and Paychex
    Feature
    Freshteam
    8.1
    12 Ratings
    2% above category average
    Paychex
    5.4
    72 Ratings
    38% below category average
    Job Requisition Management8.912 Ratings5.138 Ratings
    Company Website Posting7.010 Ratings5.235 Ratings
    Publish to Social Media8.96 Ratings5.729 Ratings
    Job Search Site Posting8.910 Ratings6.137 Ratings
    Customized Application Form8.011 Ratings00 Ratings
    Resume Management8.011 Ratings00 Ratings
    Duplicate Candidate Prevention7.111 Ratings4.635 Ratings
    Candidate Search7.011 Ratings00 Ratings
    Applicant Tracking9.012 Ratings4.741 Ratings
    Collaboration8.011 Ratings00 Ratings
    Task Creation and Delegation8.010 Ratings00 Ratings
    Email Templates8.011 Ratings00 Ratings
    User Permissions8.012 Ratings00 Ratings
    Notifications and Alerts7.012 Ratings6.266 Ratings
    Reporting9.011 Ratings00 Ratings
    Human Resource Management
    Comparison of Human Resource Management features of Freshteam and Paychex
    Feature
    Freshteam
    -
    Ratings
    Paychex
    7.3
    278 Ratings
    12% below category average
    Employee demographic data00 Ratings7.7225 Ratings
    Employment history00 Ratings7.9248 Ratings
    Job profiles and administration00 Ratings7.7182 Ratings
    Workflow for transfers, promotions, pay raises, etc.00 Ratings7.8179 Ratings
    Organizational charting00 Ratings6.34 Ratings
    Organization and location management00 Ratings7.1163 Ratings
    Compliance data (COBRA, OSHA, etc.)00 Ratings6.4148 Ratings
    Payroll Management
    Comparison of Payroll Management features of Freshteam and Paychex
    Feature
    Freshteam
    -
    Ratings
    Paychex
    7.7
    319 Ratings
    6% below category average
    Pay calculation00 Ratings8.0301 Ratings
    Support for external payroll vendors00 Ratings7.44 Ratings
    Off-cycle/On-Demand payment00 Ratings7.4157 Ratings
    Benefit plan administration00 Ratings7.2179 Ratings
    Direct deposit files00 Ratings8.3299 Ratings
    Salary revision and increment management00 Ratings8.0214 Ratings
    Reimbursement management00 Ratings7.4122 Ratings
    Leave and Attendance Management
    Comparison of Leave and Attendance Management features of Freshteam and Paychex
    Feature
    Freshteam
    -
    Ratings
    Paychex
    7.2
    161 Ratings
    13% below category average
    Approval workflow00 Ratings7.5115 Ratings
    Balance details00 Ratings7.6153 Ratings
    Annual carry-forward and encashment00 Ratings6.3120 Ratings
    Employee Self Service
    Comparison of Employee Self Service features of Freshteam and Paychex
    Feature
    Freshteam
    -
    Ratings
    Paychex
    7.4
    276 Ratings
    11% below category average
    View and generate pay and benefit information00 Ratings8.1254 Ratings
    Update personal information00 Ratings7.6266 Ratings
    View company policy documentation00 Ratings7.4125 Ratings
    Employee recognition00 Ratings6.33 Ratings
    View job history00 Ratings7.6190 Ratings
    Asset Management
    Comparison of Asset Management features of Freshteam and Paychex
    Feature
    Freshteam
    -
    Ratings
    Paychex
    6.4
    44 Ratings
    23% below category average
    Tracking of all physical assets00 Ratings6.444 Ratings
    HR Reporting
    Comparison of HR Reporting features of Freshteam and Paychex
    Feature
    Freshteam
    -
    Ratings
    Paychex
    6.1
    179 Ratings
    22% below category average
    Report builder00 Ratings6.5149 Ratings
    Pre-built reports00 Ratings6.8167 Ratings
    Ability to combine HR data with external data00 Ratings5.093 Ratings
    Onboarding
    Comparison of Onboarding features of Freshteam and Paychex
    Feature
    Freshteam
    -
    Ratings
    Paychex
    6.8
    176 Ratings
    17% below category average
    New hire portal00 Ratings7.0168 Ratings
    Manager tracking tools00 Ratings6.7112 Ratings
    Performance and Goals
    Comparison of Performance and Goals features of Freshteam and Paychex
    Feature
    Freshteam
    -
    Ratings
    Paychex
    9.0
    1 Ratings
    10% above category average
    Corporate goal setting00 Ratings8.01 Ratings
    Individual goal setting00 Ratings9.01 Ratings
    Line-of sight-visibility00 Ratings9.01 Ratings
    Performance tracking00 Ratings10.01 Ratings
    Performance Management
    Comparison of Performance Management features of Freshteam and Paychex
    Feature
    Freshteam
    -
    Ratings
    Paychex
    9.0
    1 Ratings
    12% above category average
    Performance plans00 Ratings9.01 Ratings
    Performance improvement plans00 Ratings9.01 Ratings
    Review status tracking00 Ratings9.01 Ratings
    Review reminders00 Ratings9.01 Ratings
    Multiple review frequency00 Ratings9.01 Ratings
    Succession Planning
    Comparison of Succession Planning features of Freshteam and Paychex
    Feature
    Freshteam
    -
    Ratings
    Paychex
    7.7
    2 Ratings
    2% below category average
    Candidate ranking00 Ratings7.31 Ratings
    Candidate search00 Ratings7.52 Ratings
    Candidate development00 Ratings8.21 Ratings
    Best Alternatives
    FreshteamPaychex
    Small Businesses
    Crelate
    Score9.1 out of 10
    UZIO
    Score9.4 out of 10
    Medium-sized Companies
    CareerSiteBuilder
    Score10 out of 10
    Zoho People
    Score8.6 out of 10
    Enterprises
    JobDiva
    Score8 out of 10
    PeopleStrong
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    FreshteamPaychex
    Likelihood to Recommend
    1.0
    (14 ratings)
    6.8
    (334 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    7.2
    (48 ratings)
    Usability
    1.0
    (1 ratings)
    7.2
    (275 ratings)
    Availability
    -
    (0 ratings)
    5.2
    (12 ratings)
    Performance
    -
    (0 ratings)
    7.0
    (12 ratings)
    Support Rating
    -
    (0 ratings)
    6.5
    (274 ratings)
    In-Person Training
    -
    (0 ratings)
    4.5
    (1 ratings)
    Online Training
    -
    (0 ratings)
    2.7
    (4 ratings)
    Implementation Rating
    -
    (0 ratings)
    5.1
    (13 ratings)
    Configurability
    -
    (0 ratings)
    5.0
    (9 ratings)
    Ease of integration
    -
    (0 ratings)
    9.1
    (3 ratings)
    Product Scalability
    -
    (0 ratings)
    5.4
    (12 ratings)
    Vendor post-sale
    -
    (0 ratings)
    5.7
    (34 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    6.2
    (35 ratings)
    User Testimonials
    FreshteamPaychex
    Likelihood to Recommend
    Freshworks Inc
    We were looking for an ATS which can generate detailed report on daily, weekly and monthly basis. This ATS does it best. It is fast and does not lag while using. Supports multiple logins and does not disturb any subusers. Not suitable for big sized companies as it still needs some more features to be added to make it appropriate for big firms.
    Read full review
    Paychex Inc.
    It is best suited for payrolls from 1 to 150 employees, because their constant attention and flex system are easy to use. Any problem is taking care by your Paychex Agent, and they always listen to you. Better yet, when you become a client with more than 5 years, you get special discount on your renewal. Honestly, I can't not think on nothing that will be less appropriate.
    Incentivized
    Read full review
    Pros
    Freshworks Inc
    • Moving interviews through each stage. It helps keep you stay organized and no one falls through the cracks.
    • Communicating with people through the Freshteam email is easy and again it helps guide interviews through the process. It also reminds you to follow up with people when they will not move forward to the next stage.
    • The hiring manager can log in and see the progress and notes at all times. You can also load your different interview questions in so the entire hiring committee can have everything in one place.
    Incentivized
    Read full review
    Paychex Inc.
    • It provides a well account of Retirement Plan Account Information.
    • Alerts are sent to email when there is new information to access.
    • Employee access both online and thru app.
    • Paperless options.
    • Easy and quick access to paystubs and tax forms.
    • Easy employee retirement management.
    Incentivized
    Read full review
    Cons
    Freshworks Inc
    • User experience - most people at our company were extremely confused by Freshteam and I frequently struggled with the same task (i.e. adding users).
    • Tracking applicant diversity - we ended up using Typeform to supplement Freshteam.
    • Analytics - hard to use and not particularly useful.
    Incentivized
    Read full review
    Paychex Inc.
    • I understand logging you out is a security function, but I'd prefer it not to log you out so soon.
    • The training we received for the team's meeting was subpar, in my opinion. Probably better geared for people with little to no computer experience. Very slow pace; we could have easily received all of this from some tutorials in a few minutes.
    Incentivized
    Read full review
    Likelihood to Renew
    Freshworks Inc
    No answers on this topic
    Paychex Inc.
    Overall I like the features that Paychex Flex offers. I am sure that there are other features that I am unaware of, so I am excited to see if there is more that Flex is capable of to make my job easier. The basic features are really user friendly and easy to access. If there ever is an issue customer service is great
    Incentivized
    Read full review
    Usability
    Freshworks Inc
    Not usable, not able to undo the premium features to enable any downgrade request
    Read full review
    Paychex Inc.
    Once you are set up in the system, it is very user-friendly and usability is on par with my expectations. Onboarding new employees is simple, employee access is simple and easy for them to use. Tax documentation, reporting, and entering payroll is easy and user-friendly. Running reports and finding information necessary to keep the flow moving foward is easy to do
    Incentivized
    Read full review
    Reliability and Availability
    Freshworks Inc
    No answers on this topic
    Paychex Inc.
    We have not experienced any difficulties with unplanned outages. Notifications are always made for outages, and they do not effect normal business operations.
    Incentivized
    Read full review
    Performance
    Freshworks Inc
    No answers on this topic
    Paychex Inc.
    Unless there is lag time within the internet, the Paychex Flex website loads exceptional fast, pages load quickly and reports that I need to print or download load quickly. If I need to create a specialized report, once I complete it I receive an e-mail telling me my report is ready to be downloaded. Changing between web pages is fast as well.
    Incentivized
    Read full review
    Support Rating
    Freshworks Inc
    No answers on this topic
    Paychex Inc.
    The dedicated support we are given is good and very responsive. If there is a change to the dedicated support, we are notified quickly and have temporary support in place while we wait for our new rep. The phone support is knowledgeable and quick to help if there is an immediate need. However, the chat support can be the slowest option and doesn't always launch so I rarely use it.
    Incentivized
    Read full review
    In-Person Training
    Freshworks Inc
    No answers on this topic
    Paychex Inc.
    We did online training only
    Incentivized
    Read full review
    Online Training
    Freshworks Inc
    No answers on this topic
    Paychex Inc.
    It was easy to understand and follow along. I do like the informational videos that we can utilize before we opt to call in for customer service support. It has made a difference since sometimes that resolves the issue I may have had and saved myself a phone call to Paychex support.
    Incentivized
    Read full review
    Implementation Rating
    Freshworks Inc
    No answers on this topic
    Paychex Inc.
    Implementation was very smooth. The most cumbersome task was entering the current employees into the system during initial set up, but Paychex staff handled most of that and verified against prior system reports as well as internal reports provided to ensure 100% accuracy.
    Incentivized
    Read full review
    Alternatives Considered
    Freshworks Inc
    Zoho recruitment is also a decent product but we liked Freshteam over that just because of a few added advantages that this is giving to us, namely, we are using other products from Freshworks like Freshconnect. Secondly, Zoho does have less customer base compared to Freshworks. Hence we choose Freshworks over Zoho.
    Incentivized
    Read full review
    Paychex Inc.
    In addition to the ones listed above, we also used BenePay, a local payroll company. We found Paychex Flex priced in the middle, with ADP the most expensive and too complicated, with many features that were unnecessary for us. We found that Paychex Flex's features and reporting to be sized right for our size (around 30 employees). Paychex Flex also offered a very reasonable service to apply for the ERTC
    Incentivized
    Read full review
    Scalability
    Freshworks Inc
    No answers on this topic
    Paychex Inc.
    I generally do payroll at the office, however I have had to go remote due to internet issues and also had to take payroll on vacation with me. Very easy to log in wherever you are and manage your TAA and payroll
    Incentivized
    Read full review
    Return on Investment
    Freshworks Inc
    • Budget friendly for small and medium sized businesses. This is the most affordable ATS with all the important features required.
    • This has really given a good ROI overall.
    • Overall we are having a good positive impact using Freshteam is highly recommended for small and medium sized firms.
    Read full review
    Paychex Inc.
    • With Paychex Flex we have been able to improve our compliance with required documentation for new/rehires
    • Moving everyone to direct deposit and mobile clock in/out eliminated lines at punching stations and paycheck pickup stations
    • Lost checks is a thing of the past
    Incentivized
    Read full review
    ScreenShots

    Freshteam Screenshots

    Screenshot of Employee Information SystemScreenshot of Org chartsScreenshot of Candidate ManagementScreenshot of Reporting & AnalyticsScreenshot of Time-Off DashboardScreenshot of Integrations

    Paychex Screenshots

    Screenshot of Paychex Payroll DashboardScreenshot of Employee Background ChecksScreenshot of Paychex HR DashboardScreenshot of Paychex Flex Perks