FrontSpin vs. MiVoice 250 / Office Application Suite (discontinued)

FrontSpin

MiVoice 250 / Office Application Suite (discontinued)

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
FrontSpin	Score 8.0 out of 10	N/A	FrontSpin headquartered in San Mateo offers their automated outbound sales dialer, featuring CRM integration with automated call logging and syncing.	N/A
MiVoice 250 / Office Application Suite (discontinued)	Score 6.8 out of 10	N/A	Mitel's MiVoice Applications Suite and Office 250 was a unified business communications platform consisting of several different communication applications for enterprises, and on-premise PBX. The product suite was discontinued in 2024, and is no longer available for sale.	N/A

Pricing

FrontSpin

MiVoice 250 / Office Application Suite (discontinued)

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
FrontSpin	MiVoice 250 / Office Application Suite (discontinued)
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

—

More Pricing Information

Community Pulse
	FrontSpin	MiVoice 250 / Office Application Suite (discontinued)
Considered Both Products	FrontSpin Eric Sharp Account Executive Chose FrontSpin Works much better than Xant - I would avoid that one at all costs. Is easier to use than Groove and Outreach but does lack some of the more advanced features. Incentivized Helpful? ZP Zach Peck Account Executive Chose FrontSpin It is good for basic calling but it isn't made for email templates and setting up a cadence as Outreach does. Outreach has a better format for seeing who has called what lead and being able to see who you have called that day. Incentivized Helpful? Jon Crispin, MBA Strategic Account Manager Chose FrontSpin Based purely on cost - the other two were more robust and did more, but we had a limited budget and FrontSpin more than covered our needs. Incentivized Helpful? Verified User Anonymous Chose FrontSpin The cost of ConnectLeader far outweighed the benefits in our specific case and didn't have most of the functions of Frontspin. Salesforce's and Hubspot's dialer aren't power dialers so you can't load a list and go. That is a HUGE benefit of FrontSpin. Incentivized Helpful?	MiVoice 250 / Office Application Suite (discontinued) Verified User Anonymous Chose MiVoice 250 / Office Application Suite (discontinued) Though not the same thing, we find that Zoom works well with our messaging needs. We use it to communicate quick information with the agents. It's a separate type of app so it's hard to compare the two but both are instrumental apps for our business and we will continue to use … Incentivized Helpful? Verified User Anonymous Chose MiVoice 250 / Office Application Suite (discontinued) Since Mitel is cloud based, the reliability is upwards of 99% and that is extremely important to us. Incentivized Helpful? Verified User Anonymous Chose MiVoice 250 / Office Application Suite (discontinued) Mitel was by the easiest to integrate and had the easiest and cleanest interface. Incentivized Helpful? Verified User Anonymous Chose MiVoice 250 / Office Application Suite (discontinued) I have not evaluated another phone system. Incentivized Helpful? Steve Davis Senior Systems and Network Engineer Chose MiVoice 250 / Office Application Suite (discontinued) Mitel beat Cisco on price every time. Cisco seems to have more growth capacity for large enterprises, however Micollab / Mitel Applications Suite are easier to setup and use. I used and deployed both environments and both have their pros and cons, however end users seemed to … Incentivized Helpful? Kenneth Harrington-Colon Internal Systems Specialist Chose MiVoice 250 / Office Application Suite (discontinued) In retrospect, Mitel was not the right solution for us but it has sufficed while we look for a replacement that integrates with our CRM. Skype for Business was being phased out, we were currently using RingCentral, and we anticipated the conversion back to ShoreTel (we had a … Incentivized Helpful? Verified User Anonymous Chose MiVoice 250 / Office Application Suite (discontinued) MITEL offers an exceptional phone system that provides great services and support to your entire organization. Compared to the competition it stacks up pretty well as far as calling features. It has a robust traditional phone solution that offers comprehensive contact center … Incentivized Helpful?

Features

FrontSpin

MiVoice 250 / Office Application Suite (discontinued)

Preview Dialer

Comparison of Preview Dialer features of Product A and Product B
	FrontSpin 9.8 Ratings 29% above category average	MiVoice 250 / Office Application Suite (discontinued) - Ratings
Contact preview	10.00 Ratings	00 Ratings
Dialer-CRM integration	9.00 Ratings	00 Ratings
Call notes & tags	10.00 Ratings	00 Ratings
Automatic call logging	10.00 Ratings	00 Ratings

Core Dialer

Comparison of Core Dialer features of Product A and Product B
	FrontSpin 8.9 Ratings 14% above category average	MiVoice 250 / Office Application Suite (discontinued) - Ratings
Outbound dialing	10.00 Ratings	00 Ratings
Inbound routing	5.00 Ratings	00 Ratings
Custom caller ID	10.00 Ratings	00 Ratings
Click-to-call	10.00 Ratings	00 Ratings
Recorded voicemail drop	9.00 Ratings	00 Ratings
Dialer contact import	10.00 Ratings	00 Ratings
Campaign & list management	8.00 Ratings	00 Ratings

Call Follow-up and Quality Assurance

Comparison of Call Follow-up and Quality Assurance features of Product A and Product B
	FrontSpin 9.0 Ratings 16% above category average	MiVoice 250 / Office Application Suite (discontinued) - Ratings
Follow-up calls	10.00 Ratings	00 Ratings
Dialer reporting & analytics	7.00 Ratings	00 Ratings
Dialer compliance	10.00 Ratings	00 Ratings

Best Alternatives
	FrontSpin	MiVoice 250 / Office Application Suite (discontinued)
Small Businesses	Salesmate Score 10.0 out of 10	Sangoma Asterisk Score 8.6 out of 10
Medium-sized Companies	CloudTalk Score 7.4 out of 10	Sangoma Asterisk Score 8.6 out of 10
Enterprises	Dialpad Sell Score 8.8 out of 10	Sangoma Asterisk Score 8.6 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	FrontSpin	MiVoice 250 / Office Application Suite (discontinued)
Likelihood to Recommend	8.0 (0 ratings)	9.0 (0 ratings)
Usability	10.0 (0 ratings)	- (0 ratings)
Support Rating	6.0 (0 ratings)	8.8 (0 ratings)

User Testimonials
	FrontSpin	MiVoice 250 / Office Application Suite (discontinued)
Likelihood to Recommend	Works extremely well for an SDR/BDR team whose main focus is outreach through phone calls. Less appropriate for organizations looking for email cadence or a Salesforce add-on to work within Salesforce. Eric Sharp Account Executive Read full review	Mitel helps us when our client care/customer service has detail phone calls with clients where we need to address their problems. Our company audits a report of voicemails to make sure we have checks and balances across the company. The system is so easy to use that there is not excuse for calls to be dropped. Incentivized Verified User Anonymous Read full review
Pros	Recording of calls and attaching to SFDC records Campaign lists Cost Incentivized Jon Crispin, MBA Strategic Account Manager Read full review	Enabling users to load their profile to an unassigned desk phone, which is useful for switching work locations Transcribing voicemails and forwarding the transcription to the user's email Ability to configure scheduled holidays and company events into the automated answering service workflow Incentivized Kenneth Harrington-Colon Internal Systems Specialist Read full review
Cons	Ability to see Salesforce 'Event' types in the lead record. Make column edits sticky Keep doing a great job guys, love your product! Incentivized Verified User Anonymous Read full review	Mitel Connect Client at times does not sync to Outlook in a timely fashion. Added features such as share screen and file attachments would be helpful. Incentivized Verified User Anonymous Read full review
Usability	Trained a new recruit on FrontSpin in one session. It's very intuitive. Incentivized Verified User Anonymous Read full review	No answers on this topic
Support Rating	They do well with their support. Wait times are low, and they are eager to help. Incentivized ZP Zach Peck Account Executive Read full review	Great technical support. My only recommendation would be to have staffed support after hours. They have an after hours answering service and while the technicians always called back it would be good to reach support immediately 24/7. Technicians are very knowledgeable and helpful as is their sales staff. They also have great training to take. Incentivized Steve Davis Senior Systems and Network Engineer Read full review
Alternatives Considered	The cost of ConnectLeader far outweighed the benefits in our specific case and didn't have most of the functions of Frontspin. Salesforce's and HubSpot's dialer aren't power dialers so you can't load a list and go. That is a HUGE benefit of FrontSpin. Incentivized Verified User Anonymous Read full review	Since Mitel is cloud based, the reliability is upwards of 99% and that is extremely important to us. Incentivized Verified User Anonymous Read full review
Return on Investment	It has helped us make a lot more calls and keep track of activities done throughout the day. It helps us keep a certain number of calls for each day. Incentivized ZP Zach Peck Account Executive Read full review	This provides the business with a way to manage phones and calls with screening capabilities. The reporting system has helped with looking into certain situations and why things were or weren't done. Incentivized Verified User Anonymous Read full review
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