FrontSpin vs. MiVoice Office Application Suite (Mitel Application Suite)

Perfect for:

• Sales Directors,
• Account Development Representatives (ADR),
• Sales Development Representatives,
• Customer Success Managers,
• Technical Support Specialists,
• Account Managers
• People that make calls but don't like the Salesforce user interface

Incentivized

Mitel is useful for larger organizations where instant messaging can be used throughout departments and in-house phones need to be set to cell phones. I wouldn't say that it's not appropriate for smaller organizations, but they might not need all of the robust features that Mitel offers. The user experience is extremely intuitive and organizations of any scale will be able to easily navigate it.

Incentivized

• Calling one person after another.
• Follow ups and reminders to call potential clients.
• Keeping track of completed tasks.

Incentivized

• Call reporting
• Voicemail system and transfers: This is one of my favorite features! I am able to transfer voicemails and leave notes for my team. It also comes in an email notification.
• Integrated with our email system.

Incentivized

• Many competitors had functionality that FrontSpin is building over time
• We have had issues at times with emails attaching to SFDC records, and times where it would not get sent out of FrontSpin

Incentivized

• It would be nice if they had more documentation on how to do things within the system that was easier to find.
• The software has so many features that it can be overwhelming.

Incentivized

Trained a new recruit on FrontSpin in one session. It's very intuitive.

Incentivized

They do well with their support. Wait times are low, and they are eager to help.

Incentivized

Great technical support. My only recommendation would be to have staffed support after hours. They have an after hours answering service and while the technicians always called back it would be good to reach support immediately 24/7. Technicians are very knowledgeable and helpful as is their sales staff. They also have great training to take.

Incentivized

Works much better than Xant - I would avoid that one at all costs. Is easier to use than Groove and Outreach but does lack some of the more advanced features.

In retrospect, Mitel was not the right solution for us but it has sufficed while we look for a replacement that integrates with our CRM. Skype for Business was being phased out, we were currently using RingCentral, and we anticipated the conversion back to ShoreTel (we had a hosted environment in the past) would be similar to our previous experience with the system. The Cloud-based software and technology, however, did not meet up to the hosted environments capabilities, at least when it came to call-management

Incentivized

• Positive impact - revenue has increased by about 10% in one year as all volumes increased by about 20-30%

Incentivized

• Efficient, easy to use conference system for better communication
• Useful mobile app to allow employee presence while out of office.
• Global directory removed the need for employees to maintain one.

Incentivized