FrontSpin vs. Nooks

Perfect for:

• Sales Directors,
• Account Development Representatives (ADR),
• Sales Development Representatives,
• Customer Success Managers,
• Technical Support Specialists,
• Account Managers
• People that make calls but don't like the Salesforce user interface

Incentivized

Teams who work remote, Managers who want to listen to cold calls and coach someone live, or encourage a team member TO work with them in the same space.

Incentivized

• Calling one person after another.
• Follow ups and reminders to call potential clients.
• Keeping track of completed tasks.

Incentivized

• Call quality is usually good
• The recordings and transcriptions are helpful
• The lobby set up is a great system to collab/talk to coworkers

Incentivized

• Many competitors had functionality that FrontSpin is building over time
• We have had issues at times with emails attaching to SFDC records, and times where it would not get sent out of FrontSpin

Incentivized

• Easier access to previous call data if you have connected with the prospect before
• LinkedIn more accurately updated and accessible
• recommended next steps based on call disposition

Incentivized

Trained a new recruit on FrontSpin in one session. It's very intuitive.

Incentivized

Nooks is very user friendly and intuitive, especially after the recent update. it integrates seamlessly with other tools in the tech stack and communicates almost instantly. If you were to run into issue, the Nooks support team are fast to address and resolve. Also, Nooks reps are always open to trainings and refreshers on the platform.

Incentivized

They do well with their support. Wait times are low, and they are eager to help.

Incentivized

Works much better than Xant - I would avoid that one at all costs. Is easier to use than Groove and Outreach but does lack some of the more advanced features.

We used to use Orum but decided to switch due to the number of issues we would see whether it was with connect rates, dial to connect times, and the amount of technical difficulties. Nooks outperforms Orum in every aspect especially around the reporting and analytics as Nooks goes into much more detail.

Incentivized

• Positive impact - revenue has increased by about 10% in one year as all volumes increased by about 20-30%

Incentivized

• Positive: Connect rates and 60 second conversations held
• Positive: More meeting conversion from calls (still dominant via email)
• Negative: I think more NAMER regions experience it but it has to do with Gong Engage functionality like with wrong dispositions

Incentivized