6 Ratings
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Score 6.2 out of 100
68 Ratings
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Score 8 out of 100

Likelihood to Recommend

FrontSpin

Perfect for:
  • Sales Directors,
  • Account Development Representatives (ADR),
  • Sales Development Representatives,
  • Customer Success Managers,
  • Technical Support Specialists,
  • Account Managers
  • People that make calls but don't like the Salesforce user interface
Anonymous | TrustRadius Reviewer

InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

Outbound dialing is where it excels. It's especially good with larger teams of reps. Organizing through campaigns and seek lists is very powerful once you understand how to use it. There is definitely a learning curve with seek lists (I've spent tons of time on the phone with their support staff) but once you understand it the possibilities are endless. You can sort which leads show up by a variety of filters. Even with a list of 10,000+ leads and 5 reps calling on it, you can ensure no leads show up in two reps lists, the reps are calling specific territories, and even skipping leads that are likely on their lunch break! One my of favorite tricks with seek lists and only calling people with titles like Director/VP/C-Level before 8:30am or after 5pm their time, when those people are more willing to pick up the phone. They also appreciate a sales rep who is putting in the extra time to call during those blocks.
Ryan McCarty | TrustRadius Reviewer

Feature Rating Comparison

Preview Dialer

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8.4
InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
7.3
Contact preview
FrontSpin
9.5
InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
8.0
Dialer-CRM integration
FrontSpin
8.0
InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
8.0
Call notes & tags
FrontSpin
8.0
InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
7.1
Automatic call logging
FrontSpin
8.0
InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
6.1

Core Dialer

FrontSpin
8.4
InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
7.1
Outbound dialing
FrontSpin
8.0
InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
8.0
Inbound routing
FrontSpin
10.0
InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
7.1
Custom caller ID
FrontSpin
8.0
InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
7.1
Click-to-call
FrontSpin
10.0
InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
7.1
Recorded voicemail drop
FrontSpin
8.0
InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
6.1
Dialer contact import
FrontSpin
5.0
InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
7.1
Campaign & list management
FrontSpin
10.0
InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
7.1

Call Follow-up and Quality Assurance

FrontSpin
7.7
InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
6.7
Follow-up calls
FrontSpin
8.0
InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
7.1
Dialer reporting & analytics
FrontSpin
5.0
InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
6.1
Dialer compliance
FrontSpin
10.0
InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
7.1

Pros

FrontSpin

  • Calling one person after another.
  • Follow ups and reminders to call potential clients.
  • Keeping track of completed tasks.
Zach Peck | TrustRadius Reviewer

InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

  • Organizes your leads based on the parameters you set so you call the hottest leads first.
  • Connects with your phone so you can dial from your computer without having to enter the numbers every time.
  • It also allows you to record the notes from the call right there and they get added to the completed task in Salesforce.
Anonymous | TrustRadius Reviewer

Cons

FrontSpin

  • Many competitors had functionality that FrontSpin is building over time
  • We have had issues at times with emails attaching to SFDC records, and times where it would not get sent out of FrontSpin
Jon Crispin, MBA | TrustRadius Reviewer

InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

  • No call parking features for inbound calls, if on a call through the dialer, one cannot place that call on hold to take the second call.
  • All notes are lost when another inbound call comes in, whether or not you accept that call.
Anonymous | TrustRadius Reviewer

Usability

FrontSpin

FrontSpin 10.0
Based on 1 answer
Trained a new recruit on FrontSpin in one session. It's very intuitive.
Anonymous | TrustRadius Reviewer

InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

InsideSales.com / XANT PowerDialer for Salesforce (discontinued) 8.0
Based on 6 answers
I like that it is simple, functional and I can rely on it to help me get my work done everyday. My job became much harder without InsideSales.com. The new CRM I am using has confusing features and too much going on sometimes. There are so many fields and functions that I find unnecessary--what sucks is when I look at my screen at all these empty fields, it makes me feel incomplete. With InsideSales.com, I knew what to put in every box and why it would be important. I could put it in once and whether it was my manager, case admin or data analyst or me, we all knew where to find it. With our new system, I find myself having to do more input and data entry for other people to benefit--no longer a "one shot, one kill" deal.
Jonathan Ison | TrustRadius Reviewer

Support Rating

FrontSpin

FrontSpin 6.0
Based on 2 answers
They do well with their support. Wait times are low, and they are eager to help.
Zach Peck | TrustRadius Reviewer

InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

InsideSales.com / XANT PowerDialer for Salesforce (discontinued) 8.0
Based on 1 answer
They are providing good support. We can contact any time to raise our query.
Akhil Jain | TrustRadius Reviewer

Alternatives Considered

FrontSpin

Based purely on cost - the other two were more robust and did more, but we had a limited budget and FrontSpin more than covered our needs.
Jon Crispin, MBA | TrustRadius Reviewer

InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

I am actually not on the decision making side, but we used PowerDialer because of the easy to use integration with our CRM with Salesforce. Having these two tools in tandem was a great platform for us to do prospecting.
Anonymous | TrustRadius Reviewer

Return on Investment

FrontSpin

  • No question that Fronspin paid for itself every month. Meeting call quotas and scheduling quotas wouldn't have been possible without it (or something just like it). I could easily call 75 people every day and regularly it was above 100.
  • The list performance analytics helped me see which lists were most fruitful and thus worth the most amount of my time. For martketing, that also allowed them to calculate the ROI of specific campaigns based on the level of engagement from the list. An opportunity could be traced back to a specific marketing campaign.
Anonymous | TrustRadius Reviewer

InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

  • Improved Connect Rates - Knowing when our team has the highest chance of success has helped us optimize our call blocks, leading to an improved connect rate.
  • Dials - With dialer lists and click to call functionality, we are able to make more dials to the right people.
  • Rep achievement - Though harder to quantify, the gamification has focused the team around the right KPIs.
Mike Stevenson | TrustRadius Reviewer

Screenshots

Pricing Details

FrontSpin

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Starting Price

Rating Summary

Likelihood to Recommend

FrontSpin
7.0
InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
8.0

Usability

FrontSpin
10.0
InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
8.0

Support Rating

FrontSpin
6.0
InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
8.0

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