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FrontSpin vs. InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    FrontSpin

    Score8 out of 10
    N/AFrontSpin headquartered in San Mateo offers their automated outbound sales dialer, featuring CRM integration with automated call logging and syncing.N/A

    InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

    Score3.2 out of 10
    N/APowerDialer for Salesforce, from InsideSales.com / XANT is a discontinued sales dialer.N/A
    Pricing
    FrontSpinInsideSales.com / XANT PowerDialer for Salesforce (discontinued)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    FrontSpinInsideSales.com / XANT PowerDialer for Salesforce (discontinued)
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeRequired
    Additional Details——
    More Pricing Information
    Features
    FrontSpinInsideSales.com / XANT PowerDialer for Salesforce (discontinued)
    Preview Dialer
    Comparison of Preview Dialer features of FrontSpin and InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
    Feature
    FrontSpin
    9.8
    4 Ratings
    29% above category average
    InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
    7.3
    14 Ratings
    0% above category average
    Contact preview10.03 Ratings8.012 Ratings
    Dialer-CRM integration9.04 Ratings8.014 Ratings
    Call notes & tags10.04 Ratings7.014 Ratings
    Automatic call logging10.04 Ratings6.014 Ratings
    Core Dialer
    Comparison of Core Dialer features of FrontSpin and InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
    Feature
    FrontSpin
    8.9
    4 Ratings
    14% above category average
    InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
    7.0
    14 Ratings
    10% below category average
    Outbound dialing10.04 Ratings8.014 Ratings
    Inbound routing5.02 Ratings7.011 Ratings
    Custom caller ID10.04 Ratings7.012 Ratings
    Click-to-call10.03 Ratings7.013 Ratings
    Recorded voicemail drop9.04 Ratings6.08 Ratings
    Dialer contact import10.04 Ratings7.011 Ratings
    Campaign & list management8.03 Ratings7.09 Ratings
    Call Follow-up and Quality Assurance
    Comparison of Call Follow-up and Quality Assurance features of FrontSpin and InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
    Feature
    FrontSpin
    9.0
    4 Ratings
    16% above category average
    InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
    6.7
    11 Ratings
    13% below category average
    Follow-up calls10.04 Ratings7.010 Ratings
    Dialer reporting & analytics7.04 Ratings6.010 Ratings
    Dialer compliance10.01 Ratings7.010 Ratings
    Best Alternatives
    FrontSpinInsideSales.com / XANT PowerDialer for Salesforce (discontinued)
    Small Businesses
    Dialpad Sell
    Score8.7 out of 10
    Dialpad Sell
    Score8.7 out of 10
    Medium-sized Companies
    Nooks
    Score9.2 out of 10
    Nooks
    Score9.2 out of 10
    Enterprises
    Dialpad Sell
    Score8.7 out of 10
    Dialpad Sell
    Score8.7 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    FrontSpinInsideSales.com / XANT PowerDialer for Salesforce (discontinued)
    Likelihood to Recommend
    8.0
    (4 ratings)
    8.0
    (32 ratings)
    Usability
    10.0
    (1 ratings)
    8.0
    (6 ratings)
    Support Rating
    6.0
    (1 ratings)
    8.0
    (1 ratings)
    User Testimonials
    FrontSpinInsideSales.com / XANT PowerDialer for Salesforce (discontinued)
    Likelihood to Recommend
    FrontSpin
    Perfect for:
    • Sales Directors,
    • Account Development Representatives (ADR),
    • Sales Development Representatives,
    • Customer Success Managers,
    • Technical Support Specialists,
    • Account Managers
    • People that make calls but don't like the Salesforce user interface
    Incentivized
    Read full review
    Discontinued Products
    Outbound dialing is where it excels. It's especially good with larger teams of reps. Organizing through campaigns and seek lists is very powerful once you understand how to use it. There is definitely a learning curve with seek lists (I've spent tons of time on the phone with their support staff) but once you understand it the possibilities are endless. You can sort which leads show up by a variety of filters. Even with a list of 10,000+ leads and 5 reps calling on it, you can ensure no leads show up in two reps lists, the reps are calling specific territories, and even skipping leads that are likely on their lunch break! One my of favorite tricks with seek lists and only calling people with titles like Director/VP/C-Level before 8:30am or after 5pm their time, when those people are more willing to pick up the phone. They also appreciate a sales rep who is putting in the extra time to call during those blocks.
    Incentivized
    Read full review
    Pros
    FrontSpin
    • Calling one person after another.
    • Follow ups and reminders to call potential clients.
    • Keeping track of completed tasks.
    Incentivized
    Read full review
    Discontinued Products
    • Organizes your leads based on the parameters you set so you call the hottest leads first.
    • Connects with your phone so you can dial from your computer without having to enter the numbers every time.
    • It also allows you to record the notes from the call right there and they get added to the completed task in Salesforce.
    Incentivized
    Read full review
    Cons
    FrontSpin
    • Many competitors had functionality that FrontSpin is building over time
    • We have had issues at times with emails attaching to SFDC records, and times where it would not get sent out of FrontSpin
    Incentivized
    Read full review
    Discontinued Products
    • No call parking features for inbound calls, if on a call through the dialer, one cannot place that call on hold to take the second call.
    • All notes are lost when another inbound call comes in, whether or not you accept that call.
    Incentivized
    Read full review
    Usability
    FrontSpin
    Trained a new recruit on FrontSpin in one session. It's very intuitive.
    Incentivized
    Read full review
    Discontinued Products
    I like that it is simple, functional and I can rely on it to help me get my work done everyday. My job became much harder without InsideSales.com. The new CRM I am using has confusing features and too much going on sometimes. There are so many fields and functions that I find unnecessary--what sucks is when I look at my screen at all these empty fields, it makes me feel incomplete. With InsideSales.com, I knew what to put in every box and why it would be important. I could put it in once and whether it was my manager, case admin or data analyst or me, we all knew where to find it. With our new system, I find myself having to do more input and data entry for other people to benefit--no longer a "one shot, one kill" deal.
    Incentivized
    Read full review
    Support Rating
    FrontSpin
    They do well with their support. Wait times are low, and they are eager to help.
    Incentivized
    Read full review
    Discontinued Products
    They are providing good support. We can contact any time to raise our query.
    Incentivized
    Read full review
    Alternatives Considered
    FrontSpin
    Works much better than Xant - I would avoid that one at all costs. Is easier to use than Groove and Outreach but does lack some of the more advanced features.
    Read full review
    Discontinued Products
    I am actually not on the decision making side, but we used PowerDialer because of the easy to use integration with our CRM with Salesforce. Having these two tools in tandem was a great platform for us to do prospecting.
    Incentivized
    Read full review
    Return on Investment
    FrontSpin
    • Positive impact - revenue has increased by about 10% in one year as all volumes increased by about 20-30%
    Incentivized
    Read full review
    Discontinued Products
    • Improved Connect Rates - Knowing when our team has the highest chance of success has helped us optimize our call blocks, leading to an improved connect rate.
    • Dials - With dialer lists and click to call functionality, we are able to make more dials to the right people.
    • Rep achievement - Though harder to quantify, the gamification has focused the team around the right KPIs.
    Incentivized
    Read full review
    ScreenShots

    InsideSales.com / XANT PowerDialer for Salesforce (discontinued) Screenshots

    Screenshot of Click-to-call panel in SalesforceScreenshot of Logging a call within Salesforce using the click-to-call panel.Screenshot of PowerDialer interfaceScreenshot of Live call monitoring