Nice outreach tool with a great integration to Salesforce CRM
March 13, 2018

Nice outreach tool with a great integration to Salesforce CRM

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with InsideSales.com Predictive PowerDialer

Our whole department used InsideSales.com Predictive PowerDialer in association with Salesforce. It was our primary competition tool and metrics manager for outreach.

Pros

  • Creates competition between teammates, I have used several outreach tools and this one provides the best interaction with a points system to give that competitive edge to outreach
  • Accurately tracks metrics, near realtime tracking of your own and team's metric attainment on a day-to-day basis
  • Integrates with Salesforce, having click to dial and a widget embedded in Salesforce made using this tool very easy

Cons

  • Logging emails was a manual process for our installation, I am not sure if this is functionality we didn't use or if it wasn't available?
  • Better options for logging calls, the disposition options were limited, I would have liked having a few more options.
  • Increased efficiency with less downtime between calls and emails while prospecting
  • Increased competition with highly visible competition between teammates and across sales floors
  • Interactive and easy to use UI reduces the time needed to get to know how to use the product
  • InsideSales.com Predictive Playbooks and SalesLoft
I am actually not on the decision making side, but we used PowerDialer because of the easy to use integration with our CRM with Salesforce. Having these two tools in tandem was a great platform for us to do prospecting.
Working with Salesforce and PowerDialer was a breeze. The two systems worked very well together and made prospecting easy to do. For a sales floor where we are focused on metrics and outreach it is a great measure of productivity.

InsideSales.com / XANT PowerDialer for Salesforce (discontinued) Feature Ratings

Dialer Logistics ()
Not Rated
8.0
Contact preview
6
Dialer-CRM integration
9
Call notes & tags
7
Automatic call logging
10
9.0
Outbound dialing
9
Inbound routing
Not Rated
Custom caller ID
8
Click-to-call
10
Recorded voicemail drop
Not Rated
Dialer contact import
Not Rated
Campaign & list management
Not Rated
Not Rated
Follow-up calls
Not Rated
Dialer reporting & analytics
Not Rated
Dialer compliance
Not Rated

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