Gainsight CS vs. Tableau Server

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Gainsight CS
Score 8.8 out of 10
Mid-Size Companies (51-1,000 employees)
Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses to put the customer at the center of everything they do. The vendor states that companies that use Gainsight grow net retention by up to 33 percent. Learn how leading companies like Okta, SAP Concur,…
$2,500
Per Company Per Month
Tableau Server
Score 8.2 out of 10
N/A
Tableau Server allows Tableau Desktop users to publish dashboards to a central server to be shared across their organizations. The product is designed to facilitate collaboration across the organization. It can be deployed on a server in the data center, or it can be deployed on a public cloud.
$12
Per User Per Month
Pricing
Gainsight CSTableau Server
Editions & Modules
Subscription
$2,500
Per Company Per Month
Viewer
$12.00
Per User Per Month
Explorer
$35.00
Per User Per Month
Creator
$70.00
Per User Per Month
Offerings
Pricing Offerings
Gainsight CSTableau Server
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeRequiredNo setup fee
Additional Details
More Pricing Information
Community Pulse
Gainsight CSTableau Server
Considered Both Products
Gainsight CS
Chose Gainsight CS
We have used other products to serve our customers, but none have been as feature-rich as what Gainsight can provide. My experience is with well-known software as well as some in-house solutions that I even participated in designing. Some things are worth subscribing to, and …
Tableau Server

No answer on this topic

Top Pros
Top Cons
Features
Gainsight CSTableau Server
Security
Comparison of Security features of Product A and Product B
Gainsight CS
9.7
169 Ratings
8% above category average
Tableau Server
-
Ratings
Role-based user permissions9.7169 Ratings00 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
Gainsight CS
8.7
211 Ratings
0% above category average
Tableau Server
-
Ratings
API8.9126 Ratings00 Ratings
Integration with Salesforce.com9.0210 Ratings00 Ratings
Integration with Marketo7.749 Ratings00 Ratings
Integration with Eloqua9.220 Ratings00 Ratings
Customer Data Extraction / Integration
Comparison of Customer Data Extraction / Integration features of Product A and Product B
Gainsight CS
8.5
211 Ratings
4% below category average
Tableau Server
-
Ratings
Product usage9.2200 Ratings00 Ratings
Help desk / support tickets7.8169 Ratings00 Ratings
Customer Success Management
Comparison of Customer Success Management features of Product A and Product B
Gainsight CS
8.5
223 Ratings
0% below category average
Tableau Server
-
Ratings
NPS surveys8.5174 Ratings00 Ratings
Sponsor tracking7.8165 Ratings00 Ratings
Customer profiles9.0200 Ratings00 Ratings
Automated workflow9.2214 Ratings00 Ratings
Internal collaboration7.8201 Ratings00 Ratings
Customer health scoring8.8216 Ratings00 Ratings
Customer segmentation8.7182 Ratings00 Ratings
CSM Reporting & Analytics
Comparison of CSM Reporting & Analytics features of Product A and Product B
Gainsight CS
8.8
221 Ratings
5% above category average
Tableau Server
-
Ratings
Customer health trends8.8203 Ratings00 Ratings
Engagement analytics9.2179 Ratings00 Ratings
Revenue forecasting8.6111 Ratings00 Ratings
Dashboards8.7218 Ratings00 Ratings
BI Standard Reporting
Comparison of BI Standard Reporting features of Product A and Product B
Gainsight CS
-
Ratings
Tableau Server
9.4
94 Ratings
14% above category average
Pixel Perfect reports00 Ratings9.129 Ratings
Customizable dashboards00 Ratings9.693 Ratings
Report Formatting Templates00 Ratings9.580 Ratings
Ad-hoc Reporting
Comparison of Ad-hoc Reporting features of Product A and Product B
Gainsight CS
-
Ratings
Tableau Server
9.0
94 Ratings
11% above category average
Drill-down analysis00 Ratings8.894 Ratings
Formatting capabilities00 Ratings8.692 Ratings
Integration with R or other statistical packages00 Ratings9.058 Ratings
Report sharing and collaboration00 Ratings9.688 Ratings
Report Output and Scheduling
Comparison of Report Output and Scheduling features of Product A and Product B
Gainsight CS
-
Ratings
Tableau Server
8.2
90 Ratings
2% below category average
Publish to Web00 Ratings9.784 Ratings
Publish to PDF00 Ratings9.583 Ratings
Report Versioning00 Ratings8.769 Ratings
Report Delivery Scheduling00 Ratings7.976 Ratings
Delivery to Remote Servers00 Ratings5.19 Ratings
Data Discovery and Visualization
Comparison of Data Discovery and Visualization features of Product A and Product B
Gainsight CS
-
Ratings
Tableau Server
8.6
89 Ratings
7% above category average
Pre-built visualization formats (heatmaps, scatter plots etc.)00 Ratings8.885 Ratings
Location Analytics / Geographic Visualization00 Ratings8.884 Ratings
Predictive Analytics00 Ratings8.163 Ratings
Access Control and Security
Comparison of Access Control and Security features of Product A and Product B
Gainsight CS
-
Ratings
Tableau Server
7.8
94 Ratings
9% below category average
Multi-User Support (named login)00 Ratings7.892 Ratings
Role-Based Security Model00 Ratings7.889 Ratings
Multiple Access Permission Levels (Create, Read, Delete)00 Ratings7.891 Ratings
Single Sign-On (SSO)00 Ratings7.861 Ratings
Mobile Capabilities
Comparison of Mobile Capabilities features of Product A and Product B
Gainsight CS
-
Ratings
Tableau Server
8.0
78 Ratings
1% above category average
Responsive Design for Web Access00 Ratings7.776 Ratings
Mobile Application00 Ratings7.660 Ratings
Dashboard / Report / Visualization Interactivity on Mobile00 Ratings8.567 Ratings
Application Program Interfaces (APIs) / Embedding
Comparison of Application Program Interfaces (APIs) / Embedding features of Product A and Product B
Gainsight CS
-
Ratings
Tableau Server
7.2
45 Ratings
9% below category average
REST API00 Ratings9.039 Ratings
Javascript API00 Ratings9.136 Ratings
iFrames00 Ratings9.139 Ratings
Java API00 Ratings5.57 Ratings
Themeable User Interface (UI)00 Ratings6.19 Ratings
Customizable Platform (Open Source)00 Ratings4.67 Ratings
Best Alternatives
Gainsight CSTableau Server
Small Businesses
Intercom
Intercom
Score 8.7 out of 10
SAP Crystal
SAP Crystal
Score 9.0 out of 10
Medium-sized Companies
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Reveal
Reveal
Score 10.0 out of 10
Enterprises
Cisco Webex Experience Management (discontinued)
Cisco Webex Experience Management (discontinued)
Score 8.9 out of 10
Jaspersoft Community Edition
Jaspersoft Community Edition
Score 9.7 out of 10
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User Ratings
Gainsight CSTableau Server
Likelihood to Recommend
8.9
(228 ratings)
7.6
(110 ratings)
Likelihood to Renew
6.8
(14 ratings)
10.0
(20 ratings)
Usability
8.8
(25 ratings)
5.3
(16 ratings)
Availability
8.2
(1 ratings)
9.0
(9 ratings)
Performance
6.4
(1 ratings)
8.1
(8 ratings)
Support Rating
9.0
(134 ratings)
3.1
(18 ratings)
In-Person Training
-
(0 ratings)
8.0
(4 ratings)
Online Training
5.5
(2 ratings)
9.0
(9 ratings)
Implementation Rating
6.3
(6 ratings)
9.1
(13 ratings)
Configurability
6.4
(1 ratings)
8.0
(1 ratings)
Product Scalability
7.3
(1 ratings)
-
(0 ratings)
Vendor post-sale
6.4
(1 ratings)
-
(0 ratings)
User Testimonials
Gainsight CSTableau Server
Likelihood to Recommend
Gainsight
Gainsight CS is well suited for SaaS and Managed Services companies looking to have a centralized log of all their customer interactions and analysis of those customers' health so that CS and AM teams can be the best champions for their customers and interactions are not happening in silos. The new AI functionality being rolled out will have a massive impact on CSM's ability to manage time and add value.
Read full review
Tableau
Tableau Server is well suited for a data warehouse build and handling big data. Tableau data aggregation, transformation, clustering capability is powerful and easy to implement. The choice of charts and visualisation tools is outstanding. Customisation and dynamic data visualisation capability is superb. The user interface takes some time getting used to.
Read full review
Pros
Gainsight
  • Gainsight's Data Designer is a powerful tool that allows you to create new tables/data sets from different sources (Create a new table by merging Snowflake, SFDC and Gainsight data that you can use for reporting or be the engine of calls to actions)
  • The health score is great! with good data and the right workflows in place, you can easily create automated health scores by your desired segmentation
  • Journey Orchestrator is the best 1:M outreach tool I have seen from any CSP. Very flexible and comprehensive. Can also support surveys! JO can be used for all segments, not just your digital segments!
  • Gmail/Outlook integration - Our CSMs love that you can send an email and attach it to the gainsight account. You can also create a meeting note in Gainsight and email it to your customers!
  • Calls to Action/Playbooks are very customizable, interoperable with SFDC and a great way for CSMs to keep on top of their work and also a great tool for reporting outcomes and CSMs work throughout the year
Read full review
Tableau
  • It's good at doing what it is designed for: accessing visualizations without having to download and open a workbook in Tableau Desktop. The latter would be a very inefficient method for sharing our metrics, so I am glad that we have Tableau Server to serve this function.
  • Publishing to Tableau Server is quick and easy. Just a few clicks from Tableau Desktop and a few seconds of publishing through an average speed network, and the new visualizations are live!
  • Seeing details on who has viewed the visualization and when. This is something particularly useful to me for trying to drive adoption of some new pages, so I really appreciate the granularity provided in Tableau Server
Read full review
Cons
Gainsight
  • Would love to see a Gainsight OPs/Admin checklist that guides CS Ops team through specific pieces of information needed to execute specific playbooks (best practices)
  • When creating reports, sometimes it's difficult to find the correct variable that you are looking for as it's nested under various categories
  • Would love ability to "heatmap" specific individual customer engagement based on CSM inputted customer contacts at meetings
  • Would love to see more analysis on engagements - how often, how frequent - built into the product
Read full review
Tableau
  • Tableau Server has had some issue handling some of our larger data sets. Our extract refreshes fail intermittently with no obvious error that we can fix
  • Tableau Server has been hard to work with before they launched their new Rest API, which is also a little tricky to work with
Read full review
Likelihood to Renew
Gainsight
Gainsight offers a level of support that I've not experience before. They will work with you to come up with a solution to a problem - or help match you with another client that has a similar setup as you to get their feedback. Also the functionality that we have built within the software works for us. It's 'easy' to use (once you get the hang of it) and our users rather enjoy working in the software.
Read full review
Tableau
It simply is used all the time by more and more people. Migrating to something else would involve lots of work and lots of training. The renewal fee being fair, it simply isn't worth migrating to a different tool for now.
Read full review
Usability
Gainsight
I give it this score based on the implementation at my current employer. I don't know if it could be higher based on if the implementation went better, or if there is something on the vendor side that could help. If this were asked at my previous employer, I would have given it a score of 9 or 10.
Read full review
Tableau
I think the use case we described earlier about a non-technical user that was copying/pasting data into Word during emergencies is our best reason. This person had little technical ability, and the Tableau mobile solution powered by Tableau server completely resolved the issues. She has since become one of the most vocal proponents of Tableau.
Read full review
Reliability and Availability
Gainsight
No answers on this topic
Tableau
Our instance of Tableau Server was hosted on premises (I believe all instances are) so if there were any outages it was normally due to scheduled maintenance on our end. If the Tableau server ever went down, a quick restart solved most issues
Read full review
Performance
Gainsight
There are some times when it can take almost a minute to load some of our reports or the rules engine. Within a rule it can also take time to load the actions as they each load one at a time when scrolling. The ability to scroll without waiting would be ideal
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Tableau
While there are definitely cases where a user can do things that will make a particular worksheet or dashboard run slowly, overall the performance is extremely fast. The user experience of exploratory analysis particularly shines, there's nothing out there with the polish of Tableau.
Read full review
Support Rating
Gainsight
The CSMs are very hands-on and helpful, both Elaine and Lane have provided a lot of guidance and value over the years. Support is responsive and will jump on things as needed. The thought leadership and community is probably the most valuable part of our support from Gainsight.
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Tableau
I think the folks that work in support are generally pretty good at what they do (when you get them on a WebEx). But the process of reporting issues to them and waiting for a response (via email only) is a hassle. I never understood why you can't just call them up and discuss the issues with them. It would take a handful of email exchanges before they would agree to a WebEx session. That was frustrating.
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In-Person Training
Gainsight
No answers on this topic
Tableau
In our case, they hired a private third party consultant to train our dept. It was extremely boring and felt like it dragged on. Everything I learned was self taught so I was not really paying attention. But I do think that you can easily spend a week on the tool and go over every nook and cranny. We only had the consultant in for a day or two.
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Online Training
Gainsight
The online videos are very good for basic tasks in the platform, but it isn't very descriptive or helpful trying to make your own specific variables fit the simple example that is typically used. Typically, I'll watch a video, try on my own and still have to get help from support or Customer Success team
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Tableau
The Tableau website is full of videos that you can follow at your own pace. As a very small company with a Tableau install, access to these free resources was incredibly useful to allowing me to implement Tableau to its potential in a reasonable and proportionate manner.
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Implementation Rating
Gainsight
I was not part of the implantation (I took over later). However, based on what was passed to me, the tool was not well implemented at our org. I think this had to do with complexity, wrong person assigned in our org, and org buy-in. I think it would have been very successful if we had a better assignment process internally.
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Tableau
Implementation was over the phone with the vendor, and did not go particularly well. Again, think this was our fault as our integration and IT oversight was poor, and we made errors. Would they have happened had a vendor been onsite? Not sure, probably not, but we probably wouldn't have paid for that either
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Alternatives Considered
Gainsight
We went through an evaluation of ChurnZero, which did not have the ability to pull in usage from complex data sets or to visualize it natively. ChurnZero did not offer the ability to run surveys or NPS which would have required additional tooling and investment
Read full review
Tableau
Today, if my shop is largely Microsoft-centric, I would be hard pressed to choose a product other than Power BI. Tableau was the visualization leader for years, but Microsoft has caught up with them in many areas, and surpassed them in some. Its ability to source, transform, and model data is superior to Tableau. Tableau still has the lead in some visualizations, but Power BI's rise is evidenced by its ever-increasing position in the leadership section of the Gartner Magic Quadrant.
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Return on Investment
Gainsight
  • We increase account coverage by more than 20% through the tools within Gainsight CS to generate actions for our CSMs to prioritize accounts.
  • Now that we are using Success Plans, we are seeing 65-75% of customer outcomes realized within a 12-month period. This was something we weren't able to track before.
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Tableau
  • Tableau does take dedicated FTE to create and analyze the data. It's too complex (and powerful) a product not to have someone dedicated to developing with it.
  • There are some significant setup for the server product.
  • Once sever setup is complete, it's largely "fire and forget" until an update is necessary. The server update process is cumbersome.
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ScreenShots

Gainsight CS Screenshots

Screenshot of Get notified when your sponsor moves with our social media tracker - Sponsor TrackingScreenshot of Get more face time with your customers with 60 second videos - GsnapScreenshot of Automate Calls-to-Action on customer risks, opportunities and lifecycle events, better prioritize tasks with AI-driven priority scoring and follow a step-by-step playbook to deliver a consistent, best-in-class customer experience.Screenshot of Our collection of best practice-based solutions can be deployed within your Gainsight instance to help you move quickly and realize value fasterScreenshot of Design dynamic, multi-step customer journeys that blend human and digital touchpoints to deliver personalized engagement at scale. Analyze data at every step and adjust to each customer's behavior to more effectively deliver the outcomes your customers desire.Screenshot of Organize your team’s activities around your customer's key objectives. Collaborate directly with customer stakeholders to realize their desired outcomes and demonstrate how your efforts translate to results.

Tableau Server Screenshots

Screenshot of Tableau Server interface and administration view 1.Screenshot of Tableau Server interface and administration view 2.Screenshot of Tableau Server permissions view.Screenshot of Tableau Services Manager (TSM) view 1.Screenshot of Tableau Services Manager (TSM) view 2.