GoCo vs. Paycor

We have really enjoyed using GoCo for our HR needs. It has suited us well after we switched from Zenefits. Initially we did not have good support with the rep from One Digital who served as our GoCo broker partner. However, we have a new rep who has been very responsive and helpful when employees have had benefit questions or issues with coverage.

Incentivized

Paycor has a lot all in one place and it has been helpful for both the client and the users to navigate and execute our needs. From creating and posting our schedules to payroll processing with Tax assistance to HR and onboarding, and benefits integrations with live feeds. Along with their reporting system to be able to over view everything that the client has going on

Incentivized

• User interface
• Implementation
• Ease of use

Incentivized

• ACA - the ACA support was phenomenal. It was SO easy.
• Payroll - Easy to use and easy to edit.
• Performance Reviews - Customizable and has some AI features incorporated
• Benefits - User Friendly with so many options for administrative reports.
• Recruiting - intuitive design, easy to read and get a snapshot of information. Can add non-manager to review applications which is very helpful when team interviewing.

Incentivized

• Handling exceptions for staff PTO requests for employees in their 90 day probationary period
• Ease of managing different hourly work week exceptions

Incentivized

• Paycor's customer support is very impersonal, and it's often hard to find an actual person to take ownership of your problem. Until recently, we had a dedicated account rep whose feet we could hold to the fire when problem resolution was stalled, but even that has been eliminated in favor of a "Shared Success Team."
• The navigation is cumbersome. Accessing specific areas of an employee's profile now requires multiple clicks, each of which requires a screen reload. This doesn't sound like a major problem, but when you're working through dozens of employees to make changes, it can really slow down your day.
• Paycor assured us at time of purchase that their product was cohesive throughout all its components: payroll, benefits, recruiting, etc. Our experience has been to the contrary. There are many areas in the product where the seams show through and the interface style changes as third-party software takes over. Benefits enrollments don't always communicate cleanly to payroll, for example, and it's not uncommon for us to find enrolled employees with no payroll deductions for their insurance.

Incentivized

The product is really good overall. The customer service is not the best and the benefits administration is kind of painful. However, the good outweighs the bad. We might get a different benefit admin system that can be integrated into Paycor. My controller doesn't want to switch anything for a [long] time.

Incentivized

Paycor is very easy to use and has a great UI/UX. Our employees enjoy the Perform features such as recognition, goals, and performance reviews. It is very easy to navigate and it's great to be able to tell our employees Paycor has everything they need from an HR standpoint (paychecks, taxes, benefit cards, schedule, etc). The system looked a lot more modern than others we demoed and is very easy to navigate

Incentivized

We have not experienced any availability issues

Incentivized

All processes work quickly

Incentivized

GoCo has done a great job of being responsive to us in working through issues in the system.

Incentivized

I feel like support will transfer you back and forth between departments and put you on hold forever. I believe it is very difficult to see the status of an open ticket. During my experience, it feels like the client has to push all communication and request updates from support regularly.

Incentivized

The training was easy to understand, and the Paycor tutorials are a great, easy reference.

Incentivized

Implementation of any new software is going to be challenging, especially if you are maintaining an existing program concurrently. When it is time for dual-processing (both old and new software) prior to going live, be prepared to be stressed. But trust the process and it will be over soon.

Incentivized

GoCo is a little less expensive than other options and works pretty well overall

Incentivized

Paycor is very similar, but seems to have taken the opportunity to make improvements based on what client's want/need, have an effective customer support system, and has more intuitive user experience. The others were smaller less robust systems that we evolved out of. Trakstar Hire is our current ATS, which isn't perfect but works for now.

Incentivized

We haven't needed to scale

Incentivized

• Simplify payroll
• Simplify New hire onboarding
• Difficulty with new laws during covid

Incentivized

• Able to track time and build reports that allows us to be reimbursed from funders at a higher rate.
• ATS allows us to receive a higher caliber of candidate compared to our prior product.
• Much easier to use for all - staff, management, finance teams, etc.

Incentivized