TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    GoDaddy

    Score7 out of 10
    N/AGoDaddy Web Hosting provides users with storage, email addresses, and unlimited bandwith.

    $9.99

    per month

    Image Relay

    Score8 out of 10
    N/AImage Relay Marketing Delivery keeps digital assets and product information in one place with the goal of supporting fast, seamless creation and delivery.N/A
    Pricing
    GoDaddyImage Relay
    Editions & Modules
    Basic
    as low as $6.99
    per month with an annual term
    Basic
    as low as $10.49
    per month with an annual term
    Premium
    as low as $13.49
    per month with an annual term
    Commerce
    as low as $14.99
    per month with an annual term
    No answers on this topic
    Offerings
    Pricing Offerings
    GoDaddyImage Relay
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsDiscounts available for annual subscription.—
    More Pricing Information
    Community Pulse
    GoDaddyImage Relay
    Considered Both Products
    GoDaddy
    No answer on this topic
    Image Relay
    No answer on this topic
    Key User Insights
    Would buy again
    76%
    Would buy again
    19 Answers
    96%
    Would buy again
    27 Answers
    Delivers good value for the price
    75%
    Delivers good value for the price
    18 Answers
    100%
    Delivers good value for the price
    19 Answers
    Happy with the feature set
    76%
    Happy with the feature set
    19 Answers
    100%
    Happy with the feature set
    28 Answers
    Lived up to sales and marketing promises
    82%
    Lived up to sales and marketing promises
    18 Answers
    100%
    Lived up to sales and marketing promises
    17 Answers
    Implementation went as expected
    87%
    Implementation went as expected
    20 Answers
    100%
    Implementation went as expected
    19 Answers
    Best Alternatives
    GoDaddyImage Relay
    Small Businesses
    WebWave
    Score9.5 out of 10
    Adobe Bridge
    Score8.5 out of 10
    Medium-sized Companies
    10Web
    Score7.7 out of 10
    Cloudinary
    Score9 out of 10
    Enterprises
    No answers on this topic
    Acquia DAM (Widen)
    Score8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    GoDaddyImage Relay
    Likelihood to Recommend
    8.1
    (57 ratings)
    8.0
    (28 ratings)
    Likelihood to Renew
    5.0
    (1 ratings)
    8.6
    (2 ratings)
    Usability
    9.0
    (3 ratings)
    9.0
    (28 ratings)
    Support Rating
    10.0
    (8 ratings)
    7.9
    (28 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.1
    (1 ratings)
    User Testimonials
    GoDaddyImage Relay
    Likelihood to Recommend
    GoDaddy
    Good for transferring over an existing site. Truth be told, I haven't used it for building a brand new site-- I know that this is a fairly common thing but I just never needed it. For what I've used it for, it has worked well. For a small business with anyone with a little bit of technical skill, it's surprisingly good.
    Incentivized
    Read full review
    Image Relay
    Image Relay is intelligently designed for any marketer, especially if your products require a library of images and video and especially if you feel like your team could use some quality onboarding to make sure everything is set up right and to make sure your team is equipped to use the software effectively. Specifically speaking, since we have so many products and we're building a bigger direct relationship with customers, it was important that we have an easy way to store and access assets that can represent those products and resonate with potential customers. Image Relay also made it really easy to group assets for sharing with influencers and other marketing partners. Dropbox and Google Drive may have their place and their functionalities that set them apart, so it's important to not look at Image Relay like one of those older document services storage spaces — though those companies could learn a lot from how Image Relay helps marketers enrich their assets and store them smartly.
    Incentivized
    Read full review
    Pros
    GoDaddy
    • Registering a domain - I've found their site to be the easiest to navigate
    • Website builder - their website builder is user friendly
    • Email hosting - easy to set up and use, wether in an email app or online email.
    • Wordpress hosting - I have multiple wordpress sites I use under one account
    • Their customer service is always very helpful and easy to contact.
    Incentivized
    Read full review
    Image Relay
    • Enables us to organize a large number of files in an easy-to-use format
    • Keeps our files safe. Much of the work we do is private until our partners approve of our marketing going public so file security is critical to our operation.
    • Image Relay makes it easy for our team to track and access a wide range of files - especially photos and contracts.
    Incentivized
    Read full review
    Cons
    GoDaddy
    • Support agents are woefully undertrained, even in knowledge of their own products.
    • Support agents will always try to upsell you, even when you're dealing with an urgent, high-impact issue.
    • There's no guarantee of uptime, and there will often be gaps in service as part of normal procedures.
    Incentivized
    Read full review
    Image Relay
    • The AI tagging terms are too generic to really be helpful to us.
    • When we did our initial upload the system couldn't pull in old dates, so everything has a date of the day it was uploaded. It will be a while before searching by "most recent" works properly.
    Incentivized
    Read full review
    Likelihood to Renew
    GoDaddy
    We can't really choose anyone else and the cost/effort of moving all of the hosted data would be extremely large, and we just have to stick to them, and hope they improve service
    Incentivized
    Read full review
    Image Relay
    I believe once all of our staff see how efficient Image Relay is in managing our digital assets, there will be no question that the cost vs. value will mandate continued use moving forward. It literally will pay for itself in saved staff time, I believe.
    Incentivized
    Read full review
    Usability
    GoDaddy
    Some integration could be much cleaner and smoother. Seems it used to be easier. Plus, they took away the catch all email feature.
    Incentivized
    Read full review
    Image Relay
    Image Relay is very straightforward. The experience and interface mimic things were all used to using so it makes it very easy to learn and use. They didn't try to reinvent the wheel by making a fancy tool, they just made something that works and does exactly what you need it to do. They also have an awesome team that is quick to help and answer any questions along the way.
    Incentivized
    Read full review
    Support Rating
    GoDaddy
    I think a lot of companies can learn from GoDaddy's support team. I have found:
    • Chat or phone support is almost always available.
    • Their agents are friendly and helpful.
    • Their agents seem to care and be knowledgeable about a wide range of issues.
    • I rarely have to escalate my problem to get the support that I need.
    • If they can't help me, then they can tell me why something is happening and direct me to resources that can fix my problem.
    Incentivized
    Read full review
    Image Relay
    Amazing. We are having a quick call once a week to be sure we are right on track. They answer all our questions right away and if they are missing something they will just find the answer and get back to us as fast as possible. There is no need to look elsewhere!
    Incentivized
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    Implementation Rating
    GoDaddy
    No answers on this topic
    Image Relay
    The Image Relay team was very helpful in guiding us through the process. Excellent customer service and guidance.
    Incentivized
    Read full review
    Alternatives Considered
    GoDaddy
    We use Wix currently for our online store. It is nice and easy to use, but they don't offer the email domains as well (the last time we checked). They have pretty decent customization of the web page, but still limited. We're going to try it with GoDaddy, since we have other services from them already. It just doesn't make sense to pay two different companies for something we can do with one.
    Incentivized
    Read full review
    Image Relay
    We were using our in-house storage NAS system and Backup on DVD and hard drive. The issue is that we lost a lot of data by it either crashing or becoming unreadable. And it's very difficult to organize and share data. To share data we were using WeTransfer, but the issue is that the link expired in 7 days.
    Incentivized
    Read full review
    Return on Investment
    GoDaddy
    • GoDaddy reduces our ROI by costing me in non-billable hours. I don't charge clients for sitting on the phone with tech support to power cycle the server or fix the php.ini file, so my $/hr takes a hit.
    • Their nickel&dime strategy requires I have an additional conversation with clients about their max recurring fees. Small as they are, I need approval for upping their bill. GoDaddy is only the cheap option if you don't value security, stability, or performance.
    Incentivized
    Read full review
    Image Relay
    • Image Relay has only offered positive impacts for me. The search function is great when used properly — our photographers can input tons of metadata that is later used to find certain teams or players within the website.
    • I don't mind having duplicates in the system as long as they are in places they need to be, but Image Relay does tell you when you've uploaded something multiple times which could be helpful to others.
    Incentivized
    Read full review
    ScreenShots