Google Hangouts (Classic) vs. MiVoice Office Application Suite (Mitel Application Suite)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Google Hangouts (Classic)
Score 7.6 out of 10
N/A
The classic version of Google Hangouts is a communication platform that includes messaging, voice, VoIP, and video call capabilities. It was part of Google’s G Suite offering and integrated with applications such as Gmail and Google+. Users of the classic version of Hangouts will be migrated to the new Hangouts Chat collaboration tool, and Google continues to support conferencing via the new Hangouts Meet.N/A
MiVoice Office Application Suite
Score 7.4 out of 10
N/A
MiVoice Office Application Suite delivers a range of applications on top of the MiVoice Office 250 telephone system. Whether it be unified communications, mobile connectivity, call reporting, call recording or outbound dialing, MiVoice Office 250 customers can benefit from the enhanced performance, all delivered from a single server solution. It replaces the former Mitel Application Suite (MAS).N/A
Pricing
Google Hangouts (Classic)MiVoice Office Application Suite (Mitel Application Suite)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Google Hangouts (Classic)MiVoice Office Application Suite
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Google Hangouts (Classic)MiVoice Office Application Suite (Mitel Application Suite)
Top Pros
Top Cons
Features
Google Hangouts (Classic)MiVoice Office Application Suite (Mitel Application Suite)
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Google Hangouts (Classic)
6.5
57 Ratings
23% below category average
MiVoice Office Application Suite (Mitel Application Suite)
8.5
8 Ratings
5% above category average
Hosted PBX6.915 Ratings8.24 Ratings
Multi-level Interactive Voice Response (IVR)7.725 Ratings8.64 Ratings
User templates5.422 Ratings00 Ratings
Call reports9.034 Ratings00 Ratings
Directory of employee names3.345 Ratings10.08 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Google Hangouts (Classic)
7.9
66 Ratings
7% below category average
MiVoice Office Application Suite (Mitel Application Suite)
10.0
8 Ratings
20% above category average
Answering rules8.033 Ratings10.08 Ratings
Call recording7.437 Ratings10.06 Ratings
Call park7.018 Ratings10.08 Ratings
Call screening9.036 Ratings10.06 Ratings
Message alerts8.158 Ratings10.08 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Google Hangouts (Classic)
9.0
84 Ratings
8% above category average
MiVoice Office Application Suite (Mitel Application Suite)
-
Ratings
Video conferencing9.379 Ratings00 Ratings
Audio conferencing9.379 Ratings00 Ratings
Video screen sharing8.048 Ratings00 Ratings
Instant messaging9.352 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Google Hangouts (Classic)
8.4
85 Ratings
1% above category average
MiVoice Office Application Suite (Mitel Application Suite)
9.2
5 Ratings
7% above category average
Mobile app for iOS8.773 Ratings9.45 Ratings
Mobile app for Android8.271 Ratings8.93 Ratings
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Google Hangouts (Classic)
-
Ratings
MiVoice Office Application Suite (Mitel Application Suite)
10.0
1 Ratings
21% above category average
High quality audio00 Ratings10.01 Ratings
High quality video00 Ratings10.01 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Google Hangouts (Classic)
-
Ratings
MiVoice Office Application Suite (Mitel Application Suite)
10.0
1 Ratings
23% above category average
Meeting initiation00 Ratings10.01 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Google Hangouts (Classic)
-
Ratings
MiVoice Office Application Suite (Mitel Application Suite)
10.0
1 Ratings
29% above category average
Participant roles & permissions00 Ratings10.01 Ratings
Best Alternatives
Google Hangouts (Classic)MiVoice Office Application Suite (Mitel Application Suite)
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Google Hangouts (Classic)MiVoice Office Application Suite (Mitel Application Suite)
Likelihood to Recommend
7.9
(91 ratings)
9.0
(8 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
8.0
(7 ratings)
-
(0 ratings)
Support Rating
8.0
(36 ratings)
8.8
(4 ratings)
User Testimonials
Google Hangouts (Classic)MiVoice Office Application Suite (Mitel Application Suite)
Likelihood to Recommend
Google
Had I completed this review a couple years ago, I would have given a rating of 9 or 10 as Hangouts (Classic) is an excellent product. However, now that Google Chat has succeeded Hangouts, I would not recommend that any new users begin using it where other more modern options are available. Android users who want an internet based instant messaging that also supports calling and video calling could benefit from using Hangouts (Classic) as Google Chat requires the user to also have Google Meet installed to make video calls and there is no voice only calling option.
Read full review
Mitel Networks Corporation
Mitel is useful for larger organizations where instant messaging can be used throughout departments and in-house phones need to be set to cell phones. I wouldn't say that it's not appropriate for smaller organizations, but they might not need all of the robust features that Mitel offers. The user experience is extremely intuitive and organizations of any scale will be able to easily navigate it.
Read full review
Pros
Google
  • Google Hangouts (Classic) is embedded within Gmail's scheduler, so setting up the link is as quick as a click of the button. It's a one-step process.
  • Google Hangouts (Classic) is user-friendly and [has] features to share screens easily.
  • Google Hangouts (Classic) is much easier to use than its competitors.
  • Google Hangouts (Classic) have [a] good connection time and there are few glitches.
Read full review
Mitel Networks Corporation
  • Call reporting
  • Voicemail system and transfers: This is one of my favorite features! I am able to transfer voicemails and leave notes for my team. It also comes in an email notification.
  • Integrated with our email system.
Read full review
Cons
Google
  • I would like to see improved video support, so that saved videos can be sent back and forth via Hangouts more easily, without having to start a separate meet chat
  • More pronounced notifications of messages would be helpful; pop up notifications are good, but once there is one, additional messages do not pop up
  • Custom muting times would be great, so that if I am in a 90 minute Zoom meeting, I can set it for that time; right now, it is 1 hour or 2 hours. Easy to forget.
Read full review
Mitel Networks Corporation
  • It would be nice if they had more documentation on how to do things within the system that was easier to find.
  • The software has so many features that it can be overwhelming.
Read full review
Usability
Google
The tool is almost self-implemented. It is likely to be available in every pc or mobile device a user or potential user might have, and all you need to do is adding the company's account and you are done. Once you are setted up, you have almost all actual communication methods available in one tool
Read full review
Mitel Networks Corporation
No answers on this topic
Support Rating
Google
Google Hangouts works great and does not require a lot of work to troubleshoot. Everything is simple and easy to use. Google provides all of the tools that one requires to utilize Google Hangouts and any information can be found in the built-in help tools. There is also a forum for users to report issues and typically, Google responds well and will try to work out any issues.
Read full review
Mitel Networks Corporation
Great technical support. My only recommendation would be to have staffed support after hours. They have an after hours answering service and while the technicians always called back it would be good to reach support immediately 24/7. Technicians are very knowledgeable and helpful as is their sales staff. They also have great training to take.
Read full review
Alternatives Considered
Google
Google is the white cotton socks of the conferencing world. It’s a great ad-hoc tool, but not too much more. If you are not looking to spend money or operate completely on WiFi (without data charges), it’s a great free option as well. The benefit of being free and open is also the liability. It doesn’t have a great integration story with other corporate tools, but [it doesn’t have to] if you aren’t looking for that. All in all, it’s as helpful and ubiquitous as a public payphone…without the pay…and with a video capability.
Read full review
Mitel Networks Corporation
In retrospect, Mitel was not the right solution for us but it has sufficed while we look for a replacement that integrates with our CRM. Skype for Business was being phased out, we were currently using RingCentral, and we anticipated the conversion back to ShoreTel (we had a hosted environment in the past) would be similar to our previous experience with the system. The Cloud-based software and technology, however, did not meet up to the hosted environments capabilities, at least when it came to call-management
Read full review
Return on Investment
Google
  • I believe it was part of the google suite that was purchased. It was worth the cost as it was cheaper. I believe it is now free, but also becoming deprecated. It is much better to use Teams, Discord, Telegram, etc. Google does not provide enough support or features to make using hangouts worth it these days.
Read full review
Mitel Networks Corporation
  • Efficient, easy to use conference system for better communication
  • Useful mobile app to allow employee presence while out of office.
  • Global directory removed the need for employees to maintain one.
Read full review
ScreenShots