TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Google Pay

    Score4.5 out of 10
    N/AGoogle Pay (including Google Pay Send, formerly Google Wallet) is a payment processing solution from Google.N/A

    PayPal Enterprise Payments

    Score8.5 out of 10
    N/APayPal Enterprise Payments, formerly Braintree, is a billing platform which stores credit card data directly from the merchant’s systems on secure servers, and it allows for cards to be recharged or refunded. It also supports international payments.N/A
    Pricing
    Google PayPayPal Enterprise Payments
    Editions & Modules
    No answers on this topic
    Standard Pricing
    2.9% +$0.30
    per transaction
    Custom Pricing
    Contact for quote
    Offerings
    Pricing Offerings
    Google PayPayPal Enterprise Payments
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Google PayPayPal Enterprise Payments
    Considered Both Products
    Google
    No answer on this topic
    PayPal
    No answer on this topic
    Key User Insights
    Would buy again
    86%
    Would buy again
    18 Answers
    57%
    Would buy again
    4 Answers
    Delivers good value for the price
    89%
    Delivers good value for the price
    17 Answers
    50%
    Delivers good value for the price
    3 Answers
    Happy with the feature set
    81%
    Happy with the feature set
    17 Answers
    71%
    Happy with the feature set
    5 Answers
    Lived up to sales and marketing promises
    70%
    Lived up to sales and marketing promises
    7 Answers
    50%
    Lived up to sales and marketing promises
    3 Answers
    Implementation went as expected
    82%
    Implementation went as expected
    14 Answers
    67%
    Implementation went as expected
    4 Answers
    Best Alternatives
    Google PayPayPal Enterprise Payments
    Small Businesses
    Apple Pay
    Score9.1 out of 10
    No answers on this topic
    Medium-sized Companies
    Payoneer
    Score8 out of 10
    No answers on this topic
    Enterprises
    Checkout.com
    Score10 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Google PayPayPal Enterprise Payments
    Likelihood to Recommend
    2.0
    (22 ratings)
    1.0
    (15 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (1 ratings)
    Usability
    1.0
    (1 ratings)
    5.0
    (3 ratings)
    Support Rating
    6.9
    (2 ratings)
    1.6
    (5 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    Google PayPayPal Enterprise Payments
    Likelihood to Recommend
    Google
    I have only scratched the surface of Google Pay's capabilities because we do not have a physical store. I believe the benefits would increase for locations where smartphone payment is already underway in physical stores that also do online sales. If your business deals with very little foot traffic or does not offer a variety of payment choices, do more research before adding Google Pay as an option — Google Pay is an eager competitor to Apple Pay, and therefore offers businesses opportunities to run promotions and other incentives to adopt Google Pay currently, so it still may be worthwhile to smaller businesses. Google Pay is about to implement a banking option, which will likely add to the number of users and therefore excited customers with Google Pay to spend with you. The web implementation seems simple and should be a good addition to websites where multiple payment types are available.
    Incentivized
    Read full review
    PayPal
    Braintree is a lower cost alternative to many of the options business owners have through their bank. However, they will need to be techy or be working with a developer to set up. The setup and backend isn't as user friendly as alternatives. Braintree is a great option if you'll need to manually type in credit card details. Banks will sometimes charge a lot more for that option. The manual option is nice if your clients aren't as tech savvy and prefer to pay over the phone than to pay on your website.
    Incentivized
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    Pros
    Google
    • They provide good rewards like cash back offers and gift vouchers.
    • Easy to pay by scanning the QR code.
    • Help us to find best recharges for our mobile.
    • Easy to pay electricity bill.
    • Will notify us if our validity expires on recharges.
    • Self money transfer, we can transfer money to other account if both the accounts are linked with Google Pay.
    • We can check balance by enter the UPI Pin.
    Read full review
    PayPal
    • Braintree has excellent integration with the BigCommerce platform. The switch of our previous payment processing gateway to Braintree was very easy and only required a few clicks.
    • Tying into Braintree's BigCommerce integration, for company's like ours that are on the BigCommerce enterprise plan, Braintree's rates for BigCommerce enterprise customers are extremely competitive and saved us money.
    • Braintree has a pretty easy to use portal that can be accessed through the same login we use for PayPal which we are using in conjunction with Braintree with ease.
    • I've only had to call Braintree twice and my customer service issues were handled extremely quickly and easily.
    Incentivized
    Read full review
    Cons
    Google
    • It would be helpful if Google Pay could sync with things like Apple Pay so that saved payment methods can be automatically imported
    • There are certain times when Google Pay grants offers for cash back at merchants but the transfer time on the cash back is something like 30 days, which is a long time to wait
    • Google Pay could also integrate with other credit card and bank apps to add stored payment methods from there
    Incentivized
    Read full review
    PayPal
    • Not a very good subscription management platform for a Saas business, but they make up for it on the API with others that are
    • Doesn't have a lot of additional features, but that's what you'd expect out of a payment processor
    • Very expensive per transaction, but the reality is that any processor who helps early stage companies accept online payments are expensive.
    Incentivized
    Read full review
    Likelihood to Renew
    Google
    No answers on this topic
    PayPal
    There's a huge cost in migrating payment providers, and we're very happy with Braintree so far.
    Incentivized
    Read full review
    Usability
    Google
    I feel that this system not safe. Google keep charging my credit card but they say they cannot trace the payment because there is no transaction record! I cannot stop the payment.
    Read full review
    PayPal
    As a product, functionality has been fine for us. In our experience, some issues during On Boarding but because we had a dedicated Account Manager assigned to us, these issues were dealt with. Now we are a customer, it feels like they have stopped caring about us or aren't interested in working with us to resolve any issues we have.
    Read full review
    Support Rating
    Google
    I have had no direct experience with the Customer Support team for google pay. I never faced any issues or problems. I heard from other friends and colleagues that the customer service is great. This method of payment is now more and more being used as it is more secure and also at the same time fast and easy.
    Incentivized
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    PayPal
    Their support is a joke. There's nothing "supportive" about them. Every time I call in with an issue no one has an answer or even a recommendation. I am put on hold and no one ever comes back. It's time to find another processor.
    Incentivized
    Read full review
    Implementation Rating
    Google
    No answers on this topic
    PayPal
    It is simple for a developer to do.
    Incentivized
    Read full review
    Alternatives Considered
    Google
    GooglePay appears similar but the seller charges no commission. On the downside, there is also no payment protection. So if a transaction goes wrong and it is paid directly from a bank account or via a debit card then you have no buyer protection. This is a significant risk when using GooglePay. PayPal has its own buyer protection.
    Read full review
    PayPal
    Braintree is better at handling international payments and supporting a variety of payment methods that can all be configured from the same dashboard. Braintree supports PayPal, Venmo, Apple Pay, Google Pay, etc. in addition to simply credit cards like Stripe. Braintree has a vault of existing user payment methods so the user doesn't have to re-enter their information each time.
    Incentivized
    Read full review
    Return on Investment
    Google
    • Google Pay (formerly known as Google Wallet) organizes spending and makes recommendations--all around grouped conversations
    • Improves risk mitigation and ensures safety and account health of our vendors
    • Increased efficiency and pushes payments through at a faster rate
    • Provides work-life balance when fiscal deadlines slowly approach
    Incentivized
    Read full review
    PayPal
    • Simplified billing so we spend less time on it
    • Saved $20 a month or more when compared to alternatives that have a monthly charge.
    • It gives peace of mind because we know that any service we use in the future will likely integrate with Braintree
    Incentivized
    Read full review
    ScreenShots