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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Google Voice

    Score8 out of 10
    N/AGoogle Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.

    $10

    per month

    PerformYard

    Score7.5 out of 10
    N/APerformYard, headquartered in Arlington, VA, providesperformance management software aimed at providing features for HR and a simple employee experience. It offers HR teams tools to build out any performance management strategy so employees get a streamlined experience so they can focus on quality feedback and effective performance discussions.N/A
    Pricing
    Google VoicePerformYard
    Editions & Modules
    Starter
    $10
    per user/per month
    Standard
    $20
    per user/per month
    Premier
    $30
    per user/per month
    Professional
    $5-$15
    per month (billed annually) per employee
    Enterprise
    Custom Quote
    Offerings
    Pricing Offerings
    Google VoicePerformYard
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Google VoicePerformYard
    Considered Both Products
    Google
    No answer on this topic
    PerformYard
    No answer on this topic
    Key User Insights
    Would buy again
    95%
    Would buy again
    41 Answers
    95%
    Would buy again
    37 Answers
    Delivers good value for the price
    98%
    Delivers good value for the price
    41 Answers
    100%
    Delivers good value for the price
    32 Answers
    Happy with the feature set
    91%
    Happy with the feature set
    39 Answers
    97%
    Happy with the feature set
    38 Answers
    Lived up to sales and marketing promises
    93%
    Lived up to sales and marketing promises
    27 Answers
    100%
    Lived up to sales and marketing promises
    17 Answers
    Implementation went as expected
    97%
    Implementation went as expected
    35 Answers
    100%
    Implementation went as expected
    22 Answers
    Features
    Google VoicePerformYard
    Cloud PBX
    Comparison of Cloud PBX features of Google Voice and PerformYard
    Feature
    Google Voice
    5.3
    53 Ratings
    40% below category average
    PerformYard
    -
    Ratings
    Hosted PBX6.025 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)3.027 Ratings00 Ratings
    User templates1.419 Ratings00 Ratings
    Call reports7.046 Ratings00 Ratings
    Directory of employee names9.027 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of Google Voice and PerformYard
    Feature
    Google Voice
    8.4
    67 Ratings
    2% above category average
    PerformYard
    -
    Ratings
    Answering rules8.546 Ratings00 Ratings
    Call recording8.152 Ratings00 Ratings
    Call park6.422 Ratings00 Ratings
    Call screening10.060 Ratings00 Ratings
    Message alerts9.065 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Google Voice and PerformYard
    Feature
    Google Voice
    7.5
    44 Ratings
    6% below category average
    PerformYard
    -
    Ratings
    Video conferencing6.022 Ratings00 Ratings
    Audio conferencing8.039 Ratings00 Ratings
    Video screen sharing8.014 Ratings00 Ratings
    Instant messaging8.027 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Google Voice and PerformYard
    Feature
    Google Voice
    7.2
    63 Ratings
    9% below category average
    PerformYard
    -
    Ratings
    Mobile app for iOS6.945 Ratings00 Ratings
    Mobile app for Android7.451 Ratings00 Ratings
    Performance and Goals
    Comparison of Performance and Goals features of Google Voice and PerformYard
    Feature
    Google Voice
    -
    Ratings
    PerformYard
    9.4
    30 Ratings
    19% above category average
    Corporate goal setting00 Ratings8.819 Ratings
    Subordinate goal setting00 Ratings8.620 Ratings
    Individual goal setting00 Ratings9.929 Ratings
    Line-of sight-visibility00 Ratings9.518 Ratings
    Performance tracking00 Ratings9.930 Ratings
    Performance Management
    Comparison of Performance Management features of Google Voice and PerformYard
    Feature
    Google Voice
    -
    Ratings
    PerformYard
    8.8
    30 Ratings
    5% above category average
    Performance plans00 Ratings9.927 Ratings
    Plan weighting00 Ratings8.618 Ratings
    Manager note taking00 Ratings9.027 Ratings
    Performance improvement plans00 Ratings8.820 Ratings
    Review status tracking00 Ratings9.629 Ratings
    Rater nomination workflow00 Ratings7.515 Ratings
    Review reminders00 Ratings9.928 Ratings
    Workflow restrictions00 Ratings7.122 Ratings
    Multiple review frequency00 Ratings9.027 Ratings
    Reporting00 Ratings8.222 Ratings
    Best Alternatives
    Google VoicePerformYard
    Small Businesses
    CallFire
    Score9.7 out of 10
    15Five
    Score8 out of 10
    Medium-sized Companies
    Fuze
    Score8.2 out of 10
    Reflektive
    Score9.5 out of 10
    Enterprises
    Cisco Unified Communications Manager (Call Manager)
    Score8.3 out of 10
    Reflektive
    Score9.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Google VoicePerformYard
    Likelihood to Recommend
    7.5
    (73 ratings)
    8.4
    (39 ratings)
    Likelihood to Renew
    9.3
    (7 ratings)
    8.4
    (3 ratings)
    Usability
    8.0
    (11 ratings)
    7.7
    (7 ratings)
    Support Rating
    7.0
    (35 ratings)
    9.2
    (3 ratings)
    Online Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Implementation Rating
    10.0
    (2 ratings)
    10.0
    (1 ratings)
    Contract Terms and Pricing Model
    7.0
    (1 ratings)
    -
    (0 ratings)
    Professional Services
    7.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Google VoicePerformYard
    Likelihood to Recommend
    Google
    I do think Google Voice works well for organizations that do not have a support team meant to provide regular telephone support, and instead do so on an ad hoc basis. I would not recommend it for high-volume call activities, such as SDR motions.
    Incentivized
    Read full review
    PerformYard
    Perform Yard is best suited for business managers to monitor the performance of their employees, set and review goals as well as implement performance improvement plans. It’s not so ideal for small groups. The precise questions asked of the employees makes it perfect for the responses to paint the overall picture of the progress and production of the employee, and helps supervisors really gauge the output from their employees. Overall, it is a great tool to utilize for monitoring employees progress, as well as evaluate the employee at your end to assist with setting goals for the new year.
    Read full review
    Pros
    Google
    • Google Voice has been great for setting up additional phone lines and numbers.
    • The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
    • Google Voice allows us to have multiple phone numbers and lines for specific business purposes.
    Incentivized
    Read full review
    PerformYard
    • Customer Service! The service support is unmatched compared to other vendors! Our rep is nothing short of amazing with her timeliness, helpfulness, and ability to navigate the issues we encounter!
    • Streamlining automated reviews - Effortlessly send out a whole years reviews in one sitting!
    • Auto updating from our HRIS system - Automated SFTP integration with our HRIS system to auto update employee fields and keep the system up to date with less manual process!
    Incentivized
    Read full review
    Cons
    Google
    • There has not been much innovation since the initial release.
    • It doesn't handle SMS well.
    • It does not natively integrate with CRM without legacy complication
    • It is not supported by Google as it once was
    • Call Recording is non-existent
    • Call-Tree or Virtual Auto-Attendant needs are not available
    Incentivized
    Read full review
    PerformYard
    • Don't really need to have multiple team member selection options in the dashboard. Would be more efficient to drill down from the team member selected rather than have to scroll through the list amongst all other team members data files.
    • Would be nice if contributors could also opine as to the perceived level of performance for the person they are commenting on, i.e., unsat, sat, excellent.
    • Those are my only issues at this time.
    Read full review
    Likelihood to Renew
    Google
    Google Voice has been invaluable for us in our effort to provide exceptional customer service. With Google Voice, we have been able to increase our customer interactions while reducing the wait time to reach a live person on our team. We couldn't be more pleased with the way things have worked out since implementing Google Voice.
    Incentivized
    Read full review
    PerformYard
    It has been excellent among the employees. It is a great way to keep up with the tasks and goals throughout the year. Manager/employee communication can increase with this program. It is very easy to use and understand. Navigation can be a bit tricky but the overall ease of going through it is splendid.
    Incentivized
    Read full review
    Usability
    Google
    I think it works really well in the arena it operates in, but not so well in areas where an enterprise system would be more appropriate. It's great for quick solutions that just work, but not so much for more complex call management tasks.
    Incentivized
    Read full review
    PerformYard
    Everything is very easy to understand except more training is needed on how to use the reporting feature. You are assigned an account manager who walks you through every step of the process when you sign on to use PerformYard.
    Incentivized
    Read full review
    Support Rating
    Google
    They do not offer support unless you have the Business account for Google Voice under G Suite. This is tough, because Google doesn't really have a customer support team for this service, so when it gets shut down for a few hours, we have no choice but to wait it out. But this doesn't happen that often, which is great.
    Incentivized
    Read full review
    PerformYard
    The support from PerformYard is unmatched when compared to other systems I have worked with. Not to say that the support personnel always have an immediate answer, but they are so committed to solution and timeliness that it is not long before we are able to work through any issues. Emails are quickly returned for ease of access, and they never fail to offer to hop on a call and visually walk through something if that may help the issue!
    Incentivized
    Read full review
    Online Training
    Google
    No answers on this topic
    PerformYard
    Training for PerformYard was fantastic and very easy to understand! I highly recommend this product to any company. It is super helpful for communicating with staff, for keeping track of your goals, tasks and reviews for the current (or past) year. Definitely get online training for implementation. You won't regret it!
    Incentivized
    Read full review
    Implementation Rating
    Google
    It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype
    Incentivized
    Read full review
    PerformYard
    Our Human Resources department handled the implementation of PerformYard and they did a fantastic job. A tutorial was sent out via email to all employees with a requirement of viewing it. In additionto that, a ZOOM session was scheduled so that any questions or concerns could be answered after viewing the tutorial.
    Incentivized
    Read full review
    Alternatives Considered
    Google
    The integrations of Google Voice with all our devices are flawless, Android, iOS, Windows, Linux and Mac. Also, the call performance is far superior on wifi as well as on mobile data. With Skype, we had several problems with personal accounts, performance issues, and in general, it felt awkward to use it.
    Incentivized
    Read full review
    PerformYard
    Well i cant really describe how PerformYard stacks up against them because there is no comparison here. PerformYard as blown these of the water no doubt about it. with everything from customer service to ease of use of the platforms. hands down PerformYard is the goto service for our company.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Google
    Google Voice should be also be use to those who have difficulty in speaking English. So the contract term will need to be a little strict as Google Voice is used in navigations as the part of GPRS navigation is personal. The private data need to be in control much more securely and safely.
    Read full review
    PerformYard
    No answers on this topic
    Professional Services
    Google
    It help to connect with the products that we use as a part. We need to get in touch with our professional world. It is like a tool that helps us to get in touch with everything from A to Z in our professional careers. So we need to be in touch with everything as linearly as the jpb can be done.
    Read full review
    PerformYard
    No answers on this topic
    Return on Investment
    Google
    • Cost for Google Voice is stellar, starting at $10/mo per user.
    • While it doesn't offer a new Audio/Video conferencing solution it does integrate with GSuite so it makes use of Google Calendar and Hangouts/ Google Meet.
    • Gets the employee's to use their company phone numbers more as texting is easy and deployment is simple.
    • The cell phone app is reliable and easy to deploy.
    Incentivized
    Read full review
    PerformYard
    • It has encouraged me to actually complete goals rather than "almost" complete them because I want to be able to check off the box.
    • Sometimes it's difficult to track goals without clear metrics, however, this might be a positive thing because it encourages the user to create metric-based goals.
    • One positive impact is the impact this program has on extrinsically motivated employees.
    Incentivized
    Read full review
    ScreenShots

    PerformYard Screenshots

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