TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Google Voice

    Score8 out of 10
    N/AGoogle Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.

    $10

    per month

    Zoho Meeting

    Score8.9 out of 10
    N/AZoho Meeting is a web-based online meeting solution.

    $3

    per month

    Pricing
    Google VoiceZoho Meeting
    Editions & Modules
    Starter
    $10
    per user/per month
    Standard
    $20
    per user/per month
    Premier
    $30
    per user/per month
    MEETING - 10
    $3
    per month
    MEETING - 50
    $9
    per month
    MEETING-100
    $12
    per month
    MEETING - 250
    $18
    per month
    Webinar -25
    $19
    per month
    Webinar - 50
    $29
    per month
    Webinar - 100
    $39
    per month
    Webinar - 250
    $79
    per month
    Webinar - 500
    $125
    per month
    Webinar - 1000
    $200
    per month
    Offerings
    Pricing Offerings
    Google VoiceZoho Meeting
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—You can also get the toll-free add-on at $20/month and additional storage space for 200 sessions recording at $20/month for your organization.
    More Pricing Information
    Features
    Google VoiceZoho Meeting
    Cloud PBX
    Comparison of Cloud PBX features of Google Voice and Zoho Meeting
    Feature
    Google Voice
    5.3
    53 Ratings
    40% below category average
    Zoho Meeting
    -
    Ratings
    Hosted PBX6.025 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)3.027 Ratings00 Ratings
    User templates1.419 Ratings00 Ratings
    Call reports7.046 Ratings00 Ratings
    Directory of employee names9.027 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of Google Voice and Zoho Meeting
    Feature
    Google Voice
    8.4
    67 Ratings
    2% above category average
    Zoho Meeting
    -
    Ratings
    Answering rules8.546 Ratings00 Ratings
    Call recording8.152 Ratings00 Ratings
    Call park6.422 Ratings00 Ratings
    Call screening10.060 Ratings00 Ratings
    Message alerts9.065 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Google Voice and Zoho Meeting
    Feature
    Google Voice
    7.5
    44 Ratings
    6% below category average
    Zoho Meeting
    -
    Ratings
    Video conferencing6.022 Ratings00 Ratings
    Audio conferencing8.039 Ratings00 Ratings
    Video screen sharing8.014 Ratings00 Ratings
    Instant messaging8.027 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Google Voice and Zoho Meeting
    Feature
    Google Voice
    7.2
    63 Ratings
    9% below category average
    Zoho Meeting
    -
    Ratings
    Mobile app for iOS6.945 Ratings00 Ratings
    Mobile app for Android7.551 Ratings00 Ratings
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Google Voice and Zoho Meeting
    Feature
    Google Voice
    -
    Ratings
    Zoho Meeting
    9.0
    12 Ratings
    13% above category average
    High quality audio00 Ratings9.012 Ratings
    Low bandwidth requirements00 Ratings9.012 Ratings
    Mobile support00 Ratings9.012 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Google Voice and Zoho Meeting
    Feature
    Google Voice
    -
    Ratings
    Zoho Meeting
    10.0
    12 Ratings
    23% above category average
    Desktop sharing00 Ratings10.012 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Google Voice and Zoho Meeting
    Feature
    Google Voice
    -
    Ratings
    Zoho Meeting
    10.0
    12 Ratings
    20% above category average
    Calendar integration00 Ratings10.012 Ratings
    Meeting initiation00 Ratings10.012 Ratings
    Record meetings / events00 Ratings10.012 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Google Voice and Zoho Meeting
    Feature
    Google Voice
    -
    Ratings
    Zoho Meeting
    9.3
    11 Ratings
    14% above category average
    Live chat00 Ratings10.010 Ratings
    Audience polling00 Ratings9.011 Ratings
    Q&A00 Ratings9.010 Ratings
    Online Events Security
    Comparison of Online Events Security features of Google Voice and Zoho Meeting
    Feature
    Google Voice
    -
    Ratings
    Zoho Meeting
    9.0
    11 Ratings
    11% above category average
    User authentication00 Ratings9.010 Ratings
    Participant roles & permissions00 Ratings9.011 Ratings
    Confidential attendee list00 Ratings9.010 Ratings
    Best Alternatives
    Google VoiceZoho Meeting
    Small Businesses
    CallFire
    Score9.7 out of 10
    ClickMeeting
    Score9.5 out of 10
    Medium-sized Companies
    Fuze
    Score8.2 out of 10
    JioMeet
    Score9.8 out of 10
    Enterprises
    Cisco Unified Communications Manager (Call Manager)
    Score8.3 out of 10
    Webex Meetings
    Score8.7 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Google VoiceZoho Meeting
    Likelihood to Recommend
    7.5
    (73 ratings)
    9.0
    (12 ratings)
    Likelihood to Renew
    9.3
    (7 ratings)
    -
    (0 ratings)
    Usability
    8.0
    (11 ratings)
    9.0
    (12 ratings)
    Support Rating
    7.0
    (35 ratings)
    8.5
    (11 ratings)
    Implementation Rating
    10.0
    (2 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    7.0
    (1 ratings)
    9.1
    (1 ratings)
    Professional Services
    7.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Google VoiceZoho Meeting
    Likelihood to Recommend
    Google
    I do think Google Voice works well for organizations that do not have a support team meant to provide regular telephone support, and instead do so on an ad hoc basis. I would not recommend it for high-volume call activities, such as SDR motions.
    Incentivized
    Read full review
    Zoho
    Anyone who needs assistance with a work-related issue can take advantage of this service. Because of this, the entire company benefits from increased effectiveness, openness, and output in all areas. Sharing a computer's screen has been an enormous help. Stability issues increase when a major meeting occurs. Make sure you buy the paid version because you won't find a good free version.
    Read full review
    Pros
    Google
    • Google Voice has been great for setting up additional phone lines and numbers.
    • The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
    • Google Voice allows us to have multiple phone numbers and lines for specific business purposes.
    Incentivized
    Read full review
    Zoho
    • Embed meeting link feature- The feature is unique to Zoho Meeting and helps attach meeting link to website, thus anyone accessing [the] website can join the meeting with just one click of a button.
    • Surveys and questions are prepared pretty seamlessly in Zoho Meeting as compared to other video conferencing applications.
    • As mentioned earlier, webinar analytics i.e. the way all the questions and surveys data is presented in .csv file is very easy to understand and helps the team lead a lot in understanding and getting to know the team better.
    Incentivized
    Read full review
    Cons
    Google
    • There has not been much innovation since the initial release.
    • It doesn't handle SMS well.
    • It does not natively integrate with CRM without legacy complication
    • It is not supported by Google as it once was
    • Call Recording is non-existent
    • Call-Tree or Virtual Auto-Attendant needs are not available
    Incentivized
    Read full review
    Zoho
    • It's interface is not that attractive.
    • We need a good bandwidth for this tool to use.
    • Since, we get the 14 days trial only so you need to pay for this app .
    • They charges as per the user and joinee.
    Incentivized
    Read full review
    Likelihood to Renew
    Google
    Google Voice has been invaluable for us in our effort to provide exceptional customer service. With Google Voice, we have been able to increase our customer interactions while reducing the wait time to reach a live person on our team. We couldn't be more pleased with the way things have worked out since implementing Google Voice.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Usability
    Google
    I think it works really well in the arena it operates in, but not so well in areas where an enterprise system would be more appropriate. It's great for quick solutions that just work, but not so much for more complex call management tasks.
    Incentivized
    Read full review
    Zoho
    Zoho Meeting is very easy to use and very effective collaborating tool. If I say about the usability, this application is highly usable because oaf it's cost effective nature, user friendly interface, empathetic customer services and amazing application features. Most importantly, it ensures data security for the company. Overall, the usability of the application is trustworthy.
    Incentivized
    Read full review
    Support Rating
    Google
    They do not offer support unless you have the Business account for Google Voice under G Suite. This is tough, because Google doesn't really have a customer support team for this service, so when it gets shut down for a few hours, we have no choice but to wait it out. But this doesn't happen that often, which is great.
    Incentivized
    Read full review
    Zoho
    Zoho Meeting's support team was always good their response time. Many of their customers come to them with a complete lack of knowledge and I think they're well aware of that. they were friendly and knowledgeable so it was always a good experience contacting them. but I think it's better if they can open a hotline for their paying customers
    Incentivized
    Read full review
    Implementation Rating
    Google
    It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Alternatives Considered
    Google
    The integrations of Google Voice with all our devices are flawless, Android, iOS, Windows, Linux and Mac. Also, the call performance is far superior on wifi as well as on mobile data. With Skype, we had several problems with personal accounts, performance issues, and in general, it felt awkward to use it.
    Incentivized
    Read full review
    Zoho
    Zoho Meeting is very affordable and it suits better for the small business like ours. In addition to these, it offers the same features Microsoft Teams does. It has better adaptability compared to teams both in desktop and mobile applications. Moreover, it ensures data security as they do not rely on 3rd party
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Google
    Google Voice should be also be use to those who have difficulty in speaking English. So the contract term will need to be a little strict as Google Voice is used in navigations as the part of GPRS navigation is personal. The private data need to be in control much more securely and safely.
    Read full review
    Zoho
    No, it's an amazing solution for the cost.
    Read full review
    Professional Services
    Google
    It help to connect with the products that we use as a part. We need to get in touch with our professional world. It is like a tool that helps us to get in touch with everything from A to Z in our professional careers. So we need to be in touch with everything as linearly as the jpb can be done.
    Read full review
    Zoho
    No answers on this topic
    Return on Investment
    Google
    • Cost for Google Voice is stellar, starting at $10/mo per user.
    • While it doesn't offer a new Audio/Video conferencing solution it does integrate with GSuite so it makes use of Google Calendar and Hangouts/ Google Meet.
    • Gets the employee's to use their company phone numbers more as texting is easy and deployment is simple.
    • The cell phone app is reliable and easy to deploy.
    Incentivized
    Read full review
    Zoho
    • It is a handy tool for online sessions, and it has become convenient in this uncertain period across the world.
    • Using the proper notification system has helped us increase the number of mentorship and speaker sessions and the productivity of our staff.
    • This application is designed to be easily installed and operated by anyone in the company. For business meetings, it has been a big help as well.
    Read full review
    ScreenShots

    Zoho Meeting Screenshots

    Screenshot of Meet across devices using Zoho MeetingScreenshot of Host moderator controlled meetings with Zoho MeetingScreenshot of Organize engaging webinars with Zoho MeetingScreenshot of Engage attendees during the webinarScreenshot of Meeting participant's viewing presenter's screen