Grafana OnCall vs. OpsGenie

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Grafana OnCall
Score 8.2 out of 10
N/A
Grafana OnCall is an open source, easy-to-use on-call management tool built to help teams improve their collaboration and resolve incidents faster. Grafana OnCall (formerly known as Amixr) was started in 2018 at Amixr Inc., which Grafana Labs acquired in 2021.
$0
OpsGenie
Score 8.5 out of 10
N/A
OpsGenie is an IT monitoring and incident response platform for development and operations teams, providing alerts and schedule management escalations. OpsGenie is now part of Atlassian since the late 2018 acquisition.
$0
up to 5 users
Pricing
Grafana OnCallOpsGenie
Editions & Modules
No answers on this topic
Free
$0.00
up to 5 users
Essentials
$9.00
per user/per month
Standard
$19.00
per user/per month
Enterprise
$29.00
per user/per month
Offerings
Pricing Offerings
Grafana OnCallOpsGenie
Free Trial
NoYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Grafana OnCallOpsGenie
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
Grafana OnCallOpsGenie
Small Businesses

No answers on this topic

No answers on this topic

Medium-sized Companies
Freshservice
Freshservice
Score 8.7 out of 10
Freshservice
Freshservice
Score 8.7 out of 10
Enterprises
Freshservice
Freshservice
Score 8.7 out of 10
Freshservice
Freshservice
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Grafana OnCallOpsGenie
Likelihood to Recommend
9.0
(1 ratings)
8.3
(19 ratings)
Support Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
Grafana OnCallOpsGenie
Likelihood to Recommend
Grafana Labs
One of the greatest drawback in any big companies is that different teams within an IT departments do not know what the others do. The worst case scenario is than Service Desk doesn't know where the issue resolution is and can not provide business with estimation recovery time as well as any update about the root cause of an issue. Grafana OnCall is the best tool that solved this misscolaboration in our company.
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Atlassian
Well suited for cases where you just need to alert relevant team members when alerts and incidents come in and make sure that nothing falls through the cracks. Generally OpsGenie just forwards the alerts it receives and allows you to schedule team members to be on-call. It's good for that simple use case and extra helpful if you have Jira or Atlassian Open DevOps since it has nice integrations with those platforms and you can easily monitor ticket progress. If you don't have those, it would be good to check and see if they integrate with whatever you use to track tickets or bugs. The dashboarding and analytics are relatively basic so if you're looking for extensive and highly customizable analytics, this might not be the right solution.
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Pros
Grafana Labs
  • Interface and information visualization
  • Escalations process with useful IF, ELSE alerting logic
  • Simple integration with wide list of data sources and using of webhooks for non-supported sources.
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Atlassian
  • Notifying through all the possible way like sms,mail and call.
  • Ita shows the activity log it is usefull when your paging team through the incident through that you can check who has acknowledged or not.
  • Notify the alerts to engineer as well as you can also add the description about alerts related what is it.
  • Here you can schedule for on-call engineers
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Cons
Grafana Labs
  • Incident Response & Management for Developers Team (as well as tracking of an issue resolution process)
  • Users alerting of issues with production systems
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Atlassian
  • OpsGenie New Jira design has made it difficult for those not familiar with that style.
  • OpsGenie could benefit from nested escalation flows for team schedules. Creating a product alert that uses and Tech Schedule as well as an Incident Manager Schedule that already exists would create less overhead and ease management.
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Support Rating
Grafana Labs
No answers on this topic
Atlassian
They are fully available at all times via chat, phone, or email and follow up thoroughly.
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Alternatives Considered
Grafana Labs
Unlike Grafana OnCall tool Splunk On-Call solution looks more complicated and noticeably inferior in the visualization of the information presented (UI is not user friendly). Alerts re-route process looks totally illogical and you need some time to get with it. However Splunk On-Call looks more featurable out-of-box and has iOS and Android apps while Grafana OnCall provides a general dashboard apps only.
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Atlassian
We also looked at PagerDuty but decided to go with OpsGenie as it had more features on the plan we needed compared to PagerDuty which would have required us to spend a lot more for what we felt were non-premium features. Everything felt like an add-on - automation for an additional $20 a user per month seemed like a lot on top of the base plan
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Return on Investment
Grafana Labs
  • Reducing services downtime.
  • Better users loyalty as a result of improving of intra-departments collaboration.
  • Reducing the load of Service Desk.
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Atlassian
  • Time savings with configuration of on call schedules and personnel. Quick and easy to make changes on short notice.
  • We have essentially eliminated the dropped/missed call complaints which used to be routine. Now customers are quickly connected to us hassle free.
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ScreenShots