Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Grafana
Score 8.7 out of 10
N/A
Grafana is a data visualization tool developed by Grafana Labs in New York. It is available open source, managed (Grafana Cloud), or via an enterprise edition with enhanced features. Grafana has pluggable data source model and comes bundled with support for popular time series databases like Graphite. It also has built-in support for cloud monitoring vendors like Amazon Cloudwatch, Microsoft Azure and SQL databases like MySQL. Grafana can combine data from many places into a single dashboard.
$0
New Relic
Score 8.0 out of 10
N/A
New Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.
$0
No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
Pricing
GrafanaNew Relic
Editions & Modules
Grafana Cloud - Pro
$8
per month up to 1 active user
Grafana Cloud - Free
Free
10k metrics + 50GB logs + 50GB traces up to 3 active users
Grafana Cloud - Advanced
Volume Discounts
custom data usage custom active users
Grafana - Enterprise Stack
Custom Pricing
Free (Forever)
$0
No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
Telemetry Data Platform
$0.25
per month per extra GB data ingest (after first free 100GB per month)
Incident Intelligence
$0.50
per month per event (after first 1000 free events per month)
Standard
$99
per month per full user (after first free full user - unlimited free basic users)
Pro
Contact sales team
Enterprise
Contact sales team
Offerings
Pricing Offerings
GrafanaNew Relic
Free Trial
YesNo
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
GrafanaNew Relic
Considered Both Products
Grafana
Chose Grafana
Grafana gives more flexibility to explore its features. A new user can explore experiment and work with free Grafana account and find if it is suitable for them.Other platforms don't have the features in their freemium version that Grafana has. It lets us try features of …
Chose Grafana
Grafana is more flexible, readily adopts other tools frameworks instead of forcing you to use their agent, doesn't force you into Vendor lock-in, and embraces open source, self-hosted, and Enterprise. Similar companies would like you to use their specific tooling and don't …
New Relic
Chose New Relic
New Relic's APM is better than Datadog's. It has better traces and dashboards. The Apdex-based alerts are accurate and work predictably even at a large scale. However, New Relic can become expensive as the volume of data ingested grows. Datadog has better dashboards and …
Chose New Relic
Datadog and New Relic are very similar tools, the reason our organization stopped using Data Dog was due to high monthly cost for monitoring and observability. New Relic on the other hand provide all the functionalities and is not very heavy on clients' pocket.

The other tools …
Chose New Relic
We selected New Relic because we were more readily able to send metrics and performance data to one centralized location, and perform a variety of visualization and correlation tasks in a single location, with a single application.
Chose New Relic
New Relic One's new billing model is attractive and allows us to focus on using the correct tools, not counting how many places we would like to use a tool.
Chose New Relic
New Relic has a lot of benefits comparing to other solutions.

The main one is usability, compared to other solutions on the market, the interface and usability beats everything else and without good user experience, the user tends to ignore the solution.
Chose New Relic
We have been using multiple different tools until we started using New Relic. But New Relic is really one place you can have all of these metrics accessed. This helps the tech team to correlate data between different apps and identifying issue. It also helped us to reduce the …
Chose New Relic
New Relic is way more advanced than other tools we evaluated.
Top Pros
Top Cons
Features
GrafanaNew Relic
BI Standard Reporting
Comparison of BI Standard Reporting features of Product A and Product B
Grafana
8.0
5 Ratings
5% below category average
New Relic
-
Ratings
Pixel Perfect reports6.45 Ratings00 Ratings
Customizable dashboards10.05 Ratings00 Ratings
Report Formatting Templates7.65 Ratings00 Ratings
Ad-hoc Reporting
Comparison of Ad-hoc Reporting features of Product A and Product B
Grafana
7.3
4 Ratings
9% below category average
New Relic
-
Ratings
Drill-down analysis6.84 Ratings00 Ratings
Formatting capabilities8.04 Ratings00 Ratings
Integration with R or other statistical packages6.24 Ratings00 Ratings
Report sharing and collaboration8.44 Ratings00 Ratings
Report Output and Scheduling
Comparison of Report Output and Scheduling features of Product A and Product B
Grafana
8.7
4 Ratings
3% above category average
New Relic
-
Ratings
Publish to Web7.84 Ratings00 Ratings
Publish to PDF9.04 Ratings00 Ratings
Report Versioning9.04 Ratings00 Ratings
Report Delivery Scheduling8.44 Ratings00 Ratings
Delivery to Remote Servers9.44 Ratings00 Ratings
Data Discovery and Visualization
Comparison of Data Discovery and Visualization features of Product A and Product B
Grafana
7.7
4 Ratings
6% below category average
New Relic
-
Ratings
Pre-built visualization formats (heatmaps, scatter plots etc.)8.24 Ratings00 Ratings
Location Analytics / Geographic Visualization8.64 Ratings00 Ratings
Predictive Analytics7.04 Ratings00 Ratings
Pattern Recognition and Data Mining6.82 Ratings00 Ratings
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GrafanaNew Relic
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Medium-sized Companies
Mathematica
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Score 8.2 out of 10
GitLab
GitLab
Score 8.6 out of 10
Enterprises
Sigma
Sigma
Score 9.2 out of 10
GitLab
GitLab
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GrafanaNew Relic
Likelihood to Recommend
10.0
(5 ratings)
7.8
(128 ratings)
Likelihood to Renew
-
(0 ratings)
8.8
(16 ratings)
Usability
10.0
(1 ratings)
7.5
(8 ratings)
Availability
-
(0 ratings)
9.1
(2 ratings)
Performance
-
(0 ratings)
9.1
(2 ratings)
Support Rating
-
(0 ratings)
9.0
(7 ratings)
Implementation Rating
-
(0 ratings)
8.1
(9 ratings)
Configurability
-
(0 ratings)
7.3
(3 ratings)
Ease of integration
-
(0 ratings)
9.0
(1 ratings)
Product Scalability
-
(0 ratings)
9.1
(2 ratings)
Vendor post-sale
-
(0 ratings)
8.2
(2 ratings)
Vendor pre-sale
-
(0 ratings)
8.2
(2 ratings)
User Testimonials
GrafanaNew Relic
Likelihood to Recommend
Grafana Labs
If I was starting over on an Observability platform, Grafana would be my number 1 choice due to the flexibility and ability to act as a single platform either on its own or combining multiple data sources. The trick however, is that it can be fairly complex to learn and setup, so time is needed to make it a successful implementation. There is a level of cognitive load required
Read full review
New Relic
New - relic is well suited if you want to analyse the performance of your services and you want to improve it. Integration with multiple services with same account gives a clear picture of flow of your APIs if you have micro-service architecture. New-relic is less appropriate when you want to do logging of your system. As it does not emits every single calls
Read full review
Pros
Grafana Labs
  • Alerting through many different medium as Slack, Email, Webhook etc
  • Beautiful and unlimited number of dashboards to view your metrics and tweak them as you please
  • Log aggregation and powerful Logql to filter and view your logs
  • Microservices monitoring
  • Large number of plugins and data sources to collect your metrics from almost anywhere
Read full review
New Relic
  • gives us an monitoring of all our underlying servers and also we can configure some alerts upon them like CPU and memory alerts.
  • Kubernetes cluster monitoring with new relic for EKS gives us and minute details of our cluster utilisation like node usage, pods memory request and limits
  • Network traceability for each and every request with response time analysis is great we can trace which component is responsible for generating response delay
  • log managements of the logs the infrastructure is generating we can view logs through there only
Read full review
Cons
Grafana Labs
  • There are some settings which we can't configure from UI (Web Console).
  • We've open[ed] up configuration files in command line text editors and manually do the settings e.g. LDAP/SSO configuration.
  • In terms of visualization, it's best, but it doesn't support log analysis otherwise it could destroy business of all other visualization tools.
Read full review
New Relic
  • I would like to see sort of simulator inside the user interface, that way we can send requests directly from it to test some configuration instead of setting up a test environment in our end.
  • It would be nice if the data ingestion can be filtered by APM's. That way we can know which application is ingested most data.
  • It would be nice if we could ingest logs (apache, system logs, and other logs) and correlate them with the APM.
Read full review
Likelihood to Renew
Grafana Labs
No answers on this topic
New Relic
The only issue that we have had with New Relic is that the price might be a little expensive for smaller companies. The amount of data you store in New Relic impacts the cost, and can get away from you if you don't work closely with the vendor. Overall though the application is top notch.
Read full review
Usability
Grafana Labs
It is infinitely flexible. If you can imagine it, Grafana can almost certainly do it. Usability may be in the eye of the beholder however, as there is time needed to curate the experience and get the dashboards customized to how it makes sense to you. I know one thing they are working on are more templates, based on data sources
Read full review
New Relic
As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.
Read full review
Reliability and Availability
Grafana Labs
No answers on this topic
New Relic
Never observed an outage
Read full review
Performance
Grafana Labs
No answers on this topic
New Relic
there are times where browser cache will cause issues that require you to clear your browser before continuing.
Read full review
Support Rating
Grafana Labs
No answers on this topic
New Relic
The support team has been really helpful and resolved most of the issues on time. However, for a couple of issues, several follow-ups were needed to elicit a reasonable response. The issue was deeply technical and could have been investigated only by their Architects, and bringing them into the ticket took longer than needed
Read full review
Implementation Rating
Grafana Labs
No answers on this topic
New Relic
It's better to start by implementing New Relic in one project and test everything. Try to follow best recommended practices and read all the official documentation. Everything seems well tested. Then, start by installing agents to the rest of your projects and keep a close look to all logs and metrics New Relic gives you.
Read full review
Alternatives Considered
Grafana Labs
Grafana blows Nagios out of the water when it comes to customization. The ability to feed almost any data source makes it very versatile and the cost is great.
Read full review
New Relic
New Relic is the most full-featured offering that we've found, and is incredibly easy to start using with a PHP app. The New Relic agent is installed as a PHP extension so it is able to monitor and track the performance of any PHP app being run by the web server. Other tools required the installation and setup of a PHP dependency at the application level.
Read full review
Scalability
Grafana Labs
No answers on this topic
New Relic
Agent deployment is easily integrated into our workflow. Adding the agent to new servers is quick and painless
Read full review
Return on Investment
Grafana Labs
  • Time-consuming reports reduced
  • Spotting trends in services
  • Preventive maintenance
Read full review
New Relic
  • Less time debugging issues or letting issues go unknown
  • We know of issues before our customers
  • One common tool for logs, apm, infrastructure, and most alerting. Makes for easier developer experience.
  • Cost is expensive and is one of highest engineering spends
Read full review
ScreenShots