Grasshopper vs. Net2Phone

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Grasshopper
Score 8.8 out of 10
N/A
Grasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail.
$29
per month
Net2Phone
Score 9.2 out of 10
N/A
Net2Phone is a VoIP solutions provider headdquartered in Newark, whose services include Hosted PBX, unified communications for remote workforces including live calling, live chat, and also web conferencing through their Huddle app available now in beta release, Microsoft Teams direct routing, and SIP Trunking which integrates directly into on-prem or existing IP PBX systems.
$24.99
per month per user
Pricing
GrasshopperNet2Phone
Editions & Modules
Solo
$29
per month
Partner
$49
per month
Small Business
$89
per month
Office
$24.99
per month per user
Office Pro
$26.99
per month per user
Office Power
$29.99
per month per user
Offerings
Pricing Offerings
GrasshopperNet2Phone
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
GrasshopperNet2Phone
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
GrasshopperNet2Phone
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Grasshopper
9.7
46 Ratings
19% above category average
Net2Phone
-
Ratings
Hosted PBX9.423 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)10.024 Ratings00 Ratings
User templates10.019 Ratings00 Ratings
Call reports9.433 Ratings00 Ratings
Directory of employee names9.434 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Grasshopper
9.6
51 Ratings
14% above category average
Net2Phone
8.0
3 Ratings
4% below category average
Answering rules9.247 Ratings00 Ratings
Call recording9.622 Ratings8.03 Ratings
Call park9.812 Ratings00 Ratings
Call screening10.036 Ratings00 Ratings
Message alerts9.243 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Grasshopper
7.9
12 Ratings
2% below category average
Net2Phone
-
Ratings
Video conferencing7.93 Ratings00 Ratings
Audio conferencing7.77 Ratings00 Ratings
Video screen sharing8.23 Ratings00 Ratings
Instant messaging8.09 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Grasshopper
8.9
48 Ratings
10% above category average
Net2Phone
-
Ratings
Mobile app for iOS8.935 Ratings00 Ratings
Mobile app for Android8.929 Ratings00 Ratings
Best Alternatives
GrasshopperNet2Phone
Small Businesses
CloudTalk
CloudTalk
Score 9.4 out of 10
CloudTalk
CloudTalk
Score 9.4 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.4 out of 10
CloudTalk
CloudTalk
Score 9.4 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GrasshopperNet2Phone
Likelihood to Recommend
7.8
(56 ratings)
9.1
(5 ratings)
Usability
6.0
(1 ratings)
-
(0 ratings)
Support Rating
9.0
(42 ratings)
-
(0 ratings)
User Testimonials
GrasshopperNet2Phone
Likelihood to Recommend
GoTo (formerly LogMeIn)
Grasshopper is well suited for basic needs of texting in and out as well as calling out if you would like to avoid using your personal line. It also eliminates the need to have a dedicated land land in your office or business. You can obtain a vanity number and forward calls through grasshopper.
Read full review
Net2Phone
As the price is so low and the quality is good, you can't really fault anything plus, they provide the best SMS service, with high sound quality; nothing compares to the price, and they also provide ongoing customer support.
Read full review
Pros
GoTo (formerly LogMeIn)
  • I like that there are differing voicemails for each extension, to keep up with the image of calling a separate line.
  • I love the voicemail text emails. I believe we pay a little extra, but worth every penny for those urgent calls while I am in a meeting.
  • The cost is very reasonable for the value added to our company.
Read full review
Net2Phone
  • Rolls calls over to multiple phones in succession after a designated number of rings.
  • Allows full access to voicemail and all settings through the app on your cell phone.
  • One set same bill every month. No more long distance charges!
  • Easy to block phone numbers (robocalls)
  • Individual user login and setup for personalized functions
  • Easy to use personalized hold music
Read full review
Cons
GoTo (formerly LogMeIn)
  • It would be nice to have the ability to transfer some calls to another Grasshopper IVR, for those customers who mistakenly dial the wrong number (we have two incoming numbers, one for corporate and one for sales).
  • Likewise, it would be nice to have the ability to forward to a toll-free number, which would have allowed us to work around the inability to transfer between IVRs (see above).
  • Lastly, it would be great to have an 'emergency' switch setting (default off but could be toggled on) that would let us override all IVR settings and transfer all incoming calls elsewhere (either to a direct dial or toll free number) for those rare times when we cannot take any calls (such as a weather emergency OR the one time each year we take all of our staff on a retreat) - that would allow us to send all calls to a backup answering service rather than just voicemail.
Read full review
Net2Phone
  • I think at performance level it is still to be improved as many time we face hang issues but i think that can be imrpoved soon by the company
  • Having different configuration UIs on Web/App/Cloud, where it makes difficult to remmeber the exact places where to make changes. THere should be some syncing in configuration options
  • service support to be improved.
Read full review
Usability
GoTo (formerly LogMeIn)
The admin functions are kind of confusing in the old interface which was my most recent experience on the admin side.
Read full review
Net2Phone
No answers on this topic
Support Rating
GoTo (formerly LogMeIn)
When I was setting up my account I contacted support a couple of times. They were also very professional, personable, and helpful. Their response is prompt and thorough. I'm confident I can get any question answered as well as help with any issue I might have. That's pretty important to me.
Read full review
Net2Phone
No answers on this topic
Alternatives Considered
GoTo (formerly LogMeIn)
I have not used any other phone services like Grasshopper. I know that there is another option out there called Ruby, which is more like a virtual receptionist but since I did not try it out I cannot compare the two. When I started my company I found the services that Grasshopper offers to be perfect. It still works for us and we have no need to change to anything else right now.
Read full review
Net2Phone
Price, availability when ordering it, start-up amount of users
Read full review
Return on Investment
GoTo (formerly LogMeIn)
  • It's allowed us to keep cost down. Other phone systems can seriously get outrageous in implementation and monthly fees!
  • It's allowed our team the confidence to work in locations outside of the office and still be seen as professionals.
  • It's decreased the amount of time spent on unwanted sales calls via the call screening application.
Read full review
Net2Phone
  • Hard to quantify.
  • We seem to get more clear voice mails
  • The ability to get an email when you miss a call and can access your voice mail from anywhere helps with managing time
Read full review
ScreenShots

Net2Phone Screenshots

Screenshot of Screenshot of