Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Guideline
Score 7.6 out of 10
N/A
Guideline headquartered in San Mateo offers a cloud-based 401k management software for businesses priced on a per employee basis.N/A
Paycom
Score 7.6 out of 10
N/A
Paycom is a core HR management software solution. It includes features such as talent acquisition and management, time tracking, and payroll management. It offers some automation capacities, particularly regarding payroll.N/A
Pricing
GuidelinePaycom
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
GuidelinePaycom
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
GuidelinePaycom
401(k)
Comparison of 401(k) features of Product A and Product B
Guideline
6.2
3 Ratings
8% below category average
Paycom
-
Ratings
Payroll Integration5.52 Ratings00 Ratings
Compliance Maintenance6.02 Ratings00 Ratings
Plan Flexibility7.52 Ratings00 Ratings
Filings and Disclosures5.02 Ratings00 Ratings
Ease of Enrollment7.03 Ratings00 Ratings
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
Guideline
-
Ratings
Paycom
7.5
366 Ratings
5% below category average
Employee demographic data00 Ratings7.9331 Ratings
Employment history00 Ratings7.8317 Ratings
Job profiles and administration00 Ratings7.4320 Ratings
Workflow for transfers, promotions, pay raises, etc.00 Ratings7.6321 Ratings
Organizational charting00 Ratings6.9241 Ratings
Organization and location management00 Ratings8.0278 Ratings
Compliance data (COBRA, OSHA, etc.)00 Ratings6.9264 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Guideline
-
Ratings
Paycom
8.0
380 Ratings
1% below category average
Pay calculation00 Ratings8.5369 Ratings
Support for external payroll vendors00 Ratings6.447 Ratings
Off-cycle/On-Demand payment00 Ratings8.713 Ratings
Benefit plan administration00 Ratings8.2317 Ratings
Direct deposit files00 Ratings8.6369 Ratings
Salary revision and increment management00 Ratings7.9304 Ratings
Reimbursement management00 Ratings7.5205 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
Guideline
-
Ratings
Paycom
8.0
335 Ratings
2% below category average
Approval workflow00 Ratings7.8320 Ratings
Balance details00 Ratings8.0320 Ratings
Annual carry-forward and encashment00 Ratings8.2265 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
Guideline
-
Ratings
Paycom
7.9
380 Ratings
3% below category average
View and generate pay and benefit information00 Ratings8.4373 Ratings
Update personal information00 Ratings8.6376 Ratings
View company policy documentation00 Ratings7.9335 Ratings
Employee recognition00 Ratings6.5180 Ratings
View job history00 Ratings8.0297 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
Guideline
-
Ratings
Paycom
4.9
26 Ratings
46% below category average
Tracking of all physical assets00 Ratings4.926 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
Guideline
-
Ratings
Paycom
6.9
326 Ratings
10% below category average
Report builder00 Ratings7.5320 Ratings
Pre-built reports00 Ratings7.3317 Ratings
Ability to combine HR data with external data00 Ratings5.855 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
Guideline
-
Ratings
Paycom
7.8
322 Ratings
3% below category average
New hire portal00 Ratings7.9319 Ratings
Manager tracking tools00 Ratings7.6276 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
Guideline
-
Ratings
Paycom
5.8
186 Ratings
34% below category average
Corporate goal setting00 Ratings4.236 Ratings
Individual goal setting00 Ratings7.0173 Ratings
Line-of sight-visibility00 Ratings4.835 Ratings
Performance tracking00 Ratings7.0182 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
Guideline
-
Ratings
Paycom
7.3
233 Ratings
9% below category average
Performance plans00 Ratings7.3215 Ratings
Performance improvement plans00 Ratings7.2203 Ratings
Review status tracking00 Ratings7.5209 Ratings
Review reminders00 Ratings7.6215 Ratings
Multiple review frequency00 Ratings6.9193 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
Guideline
-
Ratings
Paycom
6.8
34 Ratings
16% below category average
Create succession plans/pools00 Ratings9.124 Ratings
Candidate ranking00 Ratings6.830 Ratings
Candidate search00 Ratings5.833 Ratings
Candidate development00 Ratings5.429 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
Guideline
-
Ratings
Paycom
6.9
226 Ratings
13% below category average
Job Requisition Management00 Ratings6.9201 Ratings
Company Website Posting00 Ratings7.1198 Ratings
Publish to Social Media00 Ratings6.6158 Ratings
Job Search Site Posting00 Ratings6.8184 Ratings
Duplicate Candidate Prevention00 Ratings6.9172 Ratings
Applicant Tracking00 Ratings6.9207 Ratings
Notifications and Alerts00 Ratings7.0212 Ratings
Best Alternatives
GuidelinePaycom
Small Businesses
OnPay
OnPay
Score 8.2 out of 10
Patriot Software
Patriot Software
Score 9.2 out of 10
Medium-sized Companies

No answers on this topic

Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
Enterprises

No answers on this topic

Infor Human Resources
Infor Human Resources
Score 7.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GuidelinePaycom
Likelihood to Recommend
6.0
(11 ratings)
8.0
(400 ratings)
Likelihood to Renew
-
(0 ratings)
8.5
(22 ratings)
Usability
10.0
(1 ratings)
8.7
(24 ratings)
Availability
-
(0 ratings)
9.1
(2 ratings)
Performance
-
(0 ratings)
9.1
(2 ratings)
Support Rating
1.1
(3 ratings)
9.0
(52 ratings)
In-Person Training
-
(0 ratings)
6.4
(1 ratings)
Online Training
-
(0 ratings)
9.1
(2 ratings)
Implementation Rating
-
(0 ratings)
8.1
(7 ratings)
Configurability
-
(0 ratings)
9.1
(2 ratings)
Ease of integration
-
(0 ratings)
5.5
(1 ratings)
Product Scalability
-
(0 ratings)
9.1
(2 ratings)
Vendor post-sale
-
(0 ratings)
9.0
(4 ratings)
Vendor pre-sale
-
(0 ratings)
9.0
(4 ratings)
User Testimonials
GuidelinePaycom
Likelihood to Recommend
Guideline
I believe that the only thing more broken than Guideline's product is their customer support. From initial contribution dates to the disastrous account closure that cost us personally thousands of dollars, this has been by far the worst SaaS and customer experience I've ever had in my career. If only 1) Guideline's product or 2) customer support had individually been broken, we would not have ended up in this state. I sent dozens and dozens of emails inquiring about oddities I was seeing in the product, but Guideline's reps only gave more conflicting and what ended up being grossly inaccurate feedback and status updates. I hope this review reaches anyone who is thinking of closing their Guideline account. Be extremely wary of what Guideline says and does in the account closure process and exact for detailed and exact timelines (you'll have to follow up many times...). For those of you who haven't yet selected a 401k provider, I'd recommend staying as far away from Guideline as possible.
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Paycom
Paycom has really helped us to configure our timecards and payroll to fit our unique pay structure. The system made it easy for staff to understand and not just the payroll/HR department. We use paper pay checks, and the system uses the "home location" for delivery which is not necessarily where the employee works, just where they pick up their check. If we used direct deposit, I am sure that would not be an issue.
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Pros
Guideline
  • Administrate individual 401(k)
  • Understand the contributions accumulated in total and per year
  • Understand the percentage of salary being contributed per pay period.
Read full review
Paycom
  • Employee Merit increases needing to be signed by EE and Managers
  • Timecards were clean and easy to navigate
  • Timecard that needed approving by managers could be sent an email directly from the system alerting them they needed to complete the task
  • Processing payroll was easy and fast
  • Audits were conducted timely and clear
  • 401K changes could be done through a bridge between Broker and investment company
Read full review
Cons
Guideline
  • I feel that the customer support was abysmal - In my experience, we were consistently given conflicting advice and statuses as we closed our account with Guideline. Despite many, many follow-ups attempting to clarify our current status and remaining steps to close the account, Guideline's reps continued to provide, I believe, misleading and inaccurate steps. This cost us thousands and thousands of dollars given Guideline was not able to appropriately pull the funds before closing the account.
  • Guideline's integrations - I believe there is clearly a broken pipeline between Guideline and Rippling. In my experience, contributions were not funded as expected when we first opened the account, and when we closed our account, there was no communication between Guideline and Rippling. Guideline continued to expect contributions into perpetuity despite closure of the account
  • I feel that Guideline's product itself is just broken in critical places - most importantly, statuses of contributions were reflected incorrectly in the software (Guideline thought funds were transferred, but they were not and Guideline never attempted to pull the funds from our bank). This, combined with the terrible customer support, cost us thousands and thousands of dollars after we closed our account. There are many absolutely critical features that are broken -> to give just one of many examples, it was not possible to update the bank account information and no error message was thrown. I was told that our account ended up in an exceptional state given our last payroll contribution date and account closure, but these seem like very basic things a 401k provider has to get right if there are going to manage people's money.
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Paycom
  • GL set up can be clunky until you understand how it works.
  • Be able to edit document types. I made an entire document then realized I attached it incorrectly and had to start over.
  • Advanced Report Writer would be nice to combine multiple areas into one report easily.
Read full review
Likelihood to Renew
Guideline
No answers on this topic
Paycom
We've made the mistake of moving away from Paycom to a PEO which had made a lot of promises, that they could not keep. Less than a year after that transition, we returned to Paycom and are happier than ever.
Read full review
Usability
Guideline
Well thought out and intuitive user experience for employees and administrators. Educational documentation has been a plus
Read full review
Paycom
The system is very user friendly. Once you navigate where your information is stored under the forms you are golden. While the training amplified my capabilities and knowledge, I could have jumped into the system without and training and managed just fine. This probably one of my favorite parts about Paycom!
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Reliability and Availability
Guideline
No answers on this topic
Paycom
They are very dependable and I have never experience any outages
Read full review
Performance
Guideline
No answers on this topic
Paycom
Yes, Paycom's performance is excellent, no issues.
Read full review
Support Rating
Guideline
The few questions that we've had have been answered quickly and helpfully. The implementation was a breeze and the onboarding contacts were really helpful. There was some stuff I had to learn about 401(k)s in making the decision to implement Guideline, but the Guideline team was helpful in pointing me in the right direction.
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Paycom
Our TSR has been wonderful to work with. Every step of the
way he was quick to respond and answer any questions we had. I knew I could
reach him at any time (day or night) and he would be available to assist.
Implementing a new HRIS system is obviously a huge task and I contribute all
our success to our rep Kurt! Of course, with any implementation, there were
bumps along the way and issues. But I always knew we would work as a team to
get those issues figured out. Working in the Paycom system has been smooth and
easy to learn and I enjoy the employee self-service interface. Our managers
have had positive things to say and are all excited about the changes we have
been able to make to our organization due to Paycom being implemented.
Read full review
In-Person Training
Guideline
No answers on this topic
Paycom
They were a sales person and not really a good trainer.
Read full review
Online Training
Guideline
No answers on this topic
Paycom
All the online training modules were short and straight to the point. Every module teach you how to use the system. If there is one thing they know how to do is training. We did implementation during the pandemic so all had to be done online or via zoom meetings.
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Implementation Rating
Guideline
No answers on this topic
Paycom
Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved
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Alternatives Considered
Guideline
We selected Guideline due to their relationship with Gusto, our payroll service. However, we did review alternative options for our 401k program and found them very competitive as to price and quality. We were thinking about going with one of the bigger companies like Schwab, E*TRADE, Ally, etc., but found Guideline to be the best choice for us based on price and ease of use.
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Paycom
ADP is too complex, too many people to go through to get what you need, as you need it. I can only say that I don't want to ever have to go back to using ADP again., Wherever my career leads me - I will lead them to PAYCOM!!
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Scalability
Guideline
No answers on this topic
Paycom
They are not able to meet our current needs
Read full review
Return on Investment
Guideline
  • Allow small employees to enhance benefit package
  • Great recruitment tool for new employees
  • Connection with payroll vendor allowed for less manual work
Read full review
Paycom
  • Saved time, 2 person HR department so time is limited. With reduced time for onboarding we have been able to focus on other areas.
  • Improved employee satisfaction- employees enjoy the ease of use of the system and the ability to use on their phones.
  • Reduced background check/drug screening costs- prior providers were absorbent in the amount we paid compared to Paycom.
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ScreenShots

Paycom Screenshots

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