Paycom Assessment
February 12, 2026

Paycom Assessment

Amy Roussel | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paycom

We use Paycom for our payroll needs primarily; we also use it for recruitment, onboarding COBRA administration, Open Enrollment and Labor Allocation. Streamlines billing with our medical providers, provides ease of use for our employees. It is my primary role and primary application used in my position as Payroll Specialist.

Pros

  • Background checking module works well
  • Employee Single Service Sign On for employees
  • Onboarding new hires
  • quarterly filings
  • file feeds to carriers

Cons

  • Position management can be confusing and clunky
  • Recruitment tool and job postings are weak
  • hard to quantify - positive impact not many issues external facing to employees. They have a reliable payroll app that they know how to use. and trust the data is safe and accurate. Plus they are paid timely and accurately. employee retention increase for a positive
  • negative impact would be the cost is higher than anticipated but to change would involve alot of disruption so we are riding it out. trying to utilize all aspects and modules to get the most out of products.
  • 25% increase is definite negative when we think we are paying too much already.
Better. nice to have one login and manage many payroll functions within one system. Not ideal for a payroll system to have 100% functions though, per industry standards, auditor recommendations. We need to have some controls and standalone products.
Simplified things. Most is managed by the small 2-person payroll department. There are not many functions for managers to utilize, at this point in time. They need to focus on the people management skills, retention and business development. They have access to timecard approvals, job costing/labor allocation, some recruitment functions and time off requests. We handle most transactions.
not much. didn't find it useful.
Comparable. Decent. I'd say Paycom is a better product. Better interface. Alot of updates though that we don't always know about or just blame an issue on "fluke". Customer Service is sub-par with Paycom.

Do you think Paycom delivers good value for the price?

Not sure

Are you happy with Paycom's feature set?

Yes

Did Paycom live up to sales and marketing promises?

Yes

Did implementation of Paycom go as expected?

I wasn't involved with the implementation phase

Would you buy Paycom again?

Yes

well suited for smaller businesses. most of our functions are housed in the payroll system, so that makes things easier. Not sure how sophisticated the labor allocation and job costing system would work with a large organization. We have to closely monitor tax profiles and multi-state things. Hard to follow and understand at times.

Paycom Feature Ratings

6.6
Employee demographic data
8
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
3
Organization and location management
4
Compliance data (COBRA, OSHA, etc.)
7
8.8
Pay calculation
10
Benefit plan administration
8
Direct deposit files
10
Reimbursement management
7
8.7
Approval workflow
6
Balance details
10
Annual carry-forward and encashment
10
9.8
View and generate pay and benefit information
10
Update personal information
9
View job history
10
View company policy documentation
10
Asset Management ()
Not Rated
6.5
Report builder
5
Pre-built reports
8
Integration with other HR capabilities ()
Not Rated
6.8
Performance plans
6
Performance improvement plans
6
Review status tracking
8
Review reminders
7
Succession Planning ()
Not Rated
7.5
New hire portal
9
Manager tracking tools
6
Performance and Goals ()
Not Rated
5.0
Job Requisition Management
5
Company Website Posting
3
Publish to Social Media
3
Job Search Site Posting
3
Duplicate Candidate Prevention
7
Applicant Tracking
8
Notifications and Alerts
6

Support and Self-Service

Yes. Streamlined functions and employees are familiar with the way to communicate, put in time off requests, manage their timecard.
Had a consultant work with us 4-6 weeks and deep dive on products and solutions. She came onsite for a workshop and continues to keep in touch and provide professional and supported responses.
Minimal improvement from a processes perspective.

Using Paycom

4 - Finance
Controller
Payroll
Management
2 - payroll background, employment law, recruitment and requisitions, time and attendance experience, tax calculation, benefit administration, quarterly/annual filings, open enrollment, employee communications, calculations.
  • payroll administration
  • onboarding
  • job costing and labor allocation
  • time and attendance
  • accruals
  • benefits open enrollment
  • communication across state lines via portal
  • onboarding candidates
  • position management
  • workflow to managers
now that we are 3 years in, we are well-oiled machine. Employees feel comfortable with the interface. Payroll is accurate.

Paycom Support

Have been bounced around alot in our 3 years of partnership. Wanted a dedicated rep but that did not provide us the care and attention we required. Work with a team first and then get to your representative. Sometimes an issue with time differences - representative working on different timebelt and not accessible, or we had to wait a day to move an issue along.
ProsCons
None
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Slow Initial Response
No. Did not know there were different levels of support!
Yes - often. rarely resolved.

Comments

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