17 Ratings
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Based on 17 reviews and ratings
New Relic
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Top Rated
255 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 255 reviews and ratings
Attribute Ratings
- Consul, by HashiCorp is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
Likelihood to Recommend
8.6
Consul
86%
5 Ratings

8.5
New Relic
85%
111 Ratings
Likelihood to Renew
Consul
N/A
0 Ratings

7.3
New Relic
73%
10 Ratings
Usability
10.0
Consul
100%
1 Rating

5.7
New Relic
57%
5 Ratings
Availability
Consul
N/A
0 Ratings

10.0
New Relic
100%
2 Ratings
Performance
Consul
N/A
0 Ratings

8.0
New Relic
80%
2 Ratings
Support Rating
8.8
Consul
88%
4 Ratings

7.6
New Relic
76%
7 Ratings
Implementation Rating
Consul
N/A
0 Ratings

6.7
New Relic
67%
9 Ratings
Product Scalability
Consul
N/A
0 Ratings

8.0
New Relic
80%
1 Rating
Likelihood to Recommend
Consul
Consul can provide a light-weight, lightning-fast and robust solution for the following:
- Network mesh
- Service DNS
- Global key-value store (values can be complex objects as well)
- Utility for blue-green deployments
- Service health checking
DevOps Team Leader
CognyteInformation Technology & Services, 1001-5000 employees
New Relic
I think New Relic's APM is a great feature if you are running Ruby on Rails because ActiveRecord can abstract away the actual performance of your endpoint logic. It very easily allows you to identify endpoints that are taking too long, endpoints that have good throughput, and how the overall functionality is affecting the end-user experience. It also has many other monitoring features that can be great for companies that manage their own infrastructure.

Verified User
Engineer in Engineering
Health, Wellness and Fitness Company, 11-50 employeesPros
Consul
- Key-Value database management.
- Service discovery.
- Centralized configuration database with native high availability.
Senior Devops Engineer
SOTIComputer & Network Security, 1001-5000 employees
New Relic
- Monitor traffic rates and server usage on real time
- Helps engineers to dive deep into an issue and guides them to the root cause
- Provides high-level system health status of different components (ie. Server capacity, RPM, page load time, error rate..)
- Near real time reporting
- Links with deployment so easy to understand if an issue has occurred after a particular release
Technical Lead
Hanes Brands AustralasiaRetail, 10,001+ employees
Cons
Consul
- The GUI: The GUI interface for Consul has gotten a lot better over the years. Since Consul is so easy to interact with via API, this isn't a showstopper, but for those that are less command line inclined it's always nice to be able to refer them to an easy to use and understand web interface
- It's chatty: Consul is extremely chatty. Sometimes it's particularly chatty at 2am with no indication as to why and eats up quite a bit of resources. Just be sure to provision your systems that typically take a heavy load with a little extra for Consul

Verified User
Engineer in Engineering
Information Services Company, 501-1000 employeesNew Relic
- It would be helpful if use cases for particularly a Windows installation, were provided to help determine which set of configuration files would be the one a group would want to control. I.e. potentially with a department trying to do DevOps, it's difficult to determine which team needs to have responsibility for what at times. The reason I mention this, is New Relic seems to in many ways be a tool that's useful for DevOps-related processes and staff.
- On the main New Relic One site, sometimes a refresh option is available for new features. It would be helpful to see what the new features are in advance before trying this out. Particularly if doing a demo or a working season with another team.
- I'm not aware of a page or specific site which describes/summarizes all of the different NR Products and their features.
- Sometimes it's tricky to determine which product to use to accomplish a task.
Software Developer II
Staples Promotional ProductsRetail, 501-1000 employees
Pricing Details
Consul
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$0.027 per month
Consul Editions & Modules
Edition
Open Source (self-managed) | $01 |
---|---|
Cloud (managed Consul) | starting at $.0272 |
Enterprise | Self-Managed Custom Deployments |
- always free
- Per Hour
- none
Additional Pricing Details
—New Relic
General
Free Trial
—Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0
New Relic Editions & Modules
Edition
Standard | $991 |
---|---|
Pro | Contact sales team |
Enterprise | Contact sales team |
Telemetry Data Platform | 0.253 |
Incident Intelligence | 0.504 |
Free (Forever) | $05 |
- per month per full user (after first free full user - unlimited free basic users)
- none
- per month per extra GB data ingest (after first free 100GB per month)
- per month per event (after first 1000 free events per month)
- No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
Additional Pricing Details
—Likelihood to Renew
Consul
No score
No answers yet
No answers on this topic
New Relic
New Relic 7.3
Based on 10 answers
I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.

Verified User
Analyst in Information Technology
Information Technology and Services Company, 51-200 employeesUsability
Consul
Consul 10.0
Based on 1 answer
Consul's API is extremely user friendly. While their web interface isn't quite as "mature", it's still pretty easily navigated for the average person. Together they make a pretty easy to pick up and use tool.

Verified User
Engineer in Engineering
Information Services Company, 501-1000 employeesNew Relic
New Relic 5.7
Based on 5 answers
As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.

Verified User
Professional in Engineering
E-Learning Company, 501-1000 employeesReliability and Availability
Consul
No score
No answers yet
No answers on this topic
New Relic
New Relic 10.0
Based on 2 answers
we have never had any down time issues!!!
Lead Monitoring Engineer
Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees
Performance
Consul
No score
No answers yet
No answers on this topic
New Relic
New Relic 8.0
Based on 2 answers
there are times where browser cache will cause issues that require you to clear your browser before continuing.
Lead Monitoring Engineer
Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees
Support Rating
Consul
Consul 8.8
Based on 4 answers
I've never used paid support from HashiCorp, but I consider its support a good one, since they provide a lot of free resources for the community and there are good user groups supporting you on several sorts of issues. Also, HashiCorp is known as a company with a strong relationship with the community, that is easily noticed by the events HashiCorp promotes over the world.
Senior Devops Engineer
SOTIComputer & Network Security, 1001-5000 employees
New Relic
New Relic 7.6
Based on 7 answers
There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
Lead Monitoring Engineer
Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees
Implementation Rating
Consul
No score
No answers yet
No answers on this topic
New Relic
New Relic 6.7
Based on 9 answers
The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
Systems Engineer
Penton MediaInformation Services, 1001-5000 employees
Alternatives Considered
Consul
Consul was easier to configure out of the box than Serf and gave us more initial options. Its easy to use tools and support were by far superior to Serf in many ways. Support alone was one of those areas that Serf could take an example from Consul to keep its customers happy.
Operations/Systems Manager
Crowell SystemsComputer Software, 51-200 employees
New Relic
We selected New Relic since it was very dynamic and versatile to use. It works well in all aspects of monitoring, and observability and would allow having a focus on collaboration with different repeatable processes. Also, New Relic has a good focus on working well with CLI, UI, and API types of work.

Verified User
Team Lead in Information Technology
Information Technology & Services Company, 10,001+ employeesScalability
Consul
No score
No answers yet
No answers on this topic
New Relic
New Relic 8.0
Based on 1 answer
It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
Lead Monitoring Engineer
Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees
Return on Investment
Consul
- It contains a native web UI, which in contrast to its counterparts, is handy, very intuitive and - most importantly - very informative. It leaves no room for doubt about your services "forest" health. So, for that purpose, the learning curve was almost down to non-existent. Our team managed to work seamlessly with Consul being our services API
- Our management staff had a difficult time understanding what Consul was really all about. For technical staff it is pretty simple to understand the huge value such a tool can pose to our suite of solutions, but once our management staff took the grasp of its valuable handy set of tools, we didn't take long to start using it and keeping track of our Swarm overall health, with was a constant concern for the entire company before.
- For load balancing purposes, we were relying pretty much on guesses before we decided to use Consul. One would check a certain node overall health and decide if we would need to spring a new instance at AWS or Digital Ocean.
Sr. Software Developer
CONSLOG - Construction SoftwareInformation Technology and Services, 1-10 employees
New Relic
- Gives us great visibility into what our services are doing at all times.
- Alerts us quickly when there is a problem so we can address it with alacrity.
- Gives us extremely customizable options in regards to how we want to track, store, and materialize our data.

Verified User
Engineer in Engineering
Computer Software Company, 1001-5000 employees