HCL BigFix vs. LogMeIn Resolve vs. WithSecure Elements Endpoint Protection

BigFix is well suited for patch review and deployment, but there are key features that can definitely be improved. An example is that if a specific patch is deployed, but a cumulative update that contains that patch is not deployed, the system still shows the patch as outstanding or not implemented. Another area for improvement is the customization of BigFix. The tool has many uses and can be extremely helpful, but the amount of knowledge required to customize the solution is significant and customized scripts or "fixlets" need to be created. If common things could be pre-packaged and provided to the customer community, it would allow for an easier deployment and use of the tool.

Incentivized

LogMeIn is well-suited for scenarios where remote support is needed. For example, a user submits a ticket about having an issue with Microsoft Word being unable to open documents on their PC. Since this is just a software issue on the device, LogMeIn is great for being able to fix the issue. Scenarios, I would say LogMeIn Resolve is not as well-suited for inventory management. But that's only because my organization has a proprietary system to manage assets.

Incentivized

If you're looking for basic signature-based anti-virus at a reasonable price, F-Secure Protection for Business could be a good choice. It does a good job for anti-virus but doesn't include the more advanced features of more expensive products like intrusion detection, forensics, and protection of zero day exploits. It may work well in combination with other tools.

Incentivized

• Custom patch packages are easy to set up and allows for use with a repository.
• Asset management by use of agents is simple and allows for user assignment by the device.
• Reporting has a large variety of templates.

Incentivized

• Performs well for remote access in terms of speed - there isn't much lag on fast networks.
• Provides an easy way to share files with the client which stramlines the support process.
• GoTo Support has been responsive when I've needed help.

Incentivized

• Anti-virus (classic signature-based). This is a classic anti-virus tool without some of the fancy bells and whistles of more expensive products.
• Real-time protection. The product can do filesystem scheduled scans as well as real-time analysis of files.
• Browser protection. It comes with a decent browser plugin that can block access to malicious sites.

Incentivized

• No console for macOS
• No easy setup UI for macOS users
• Patching can be complicated if you don't understand relevance
• Patching can be complicated it you don't understand scripting
• Could be better in helping with CIS Benchmarks

Incentivized

• More flexibility with customizing the agent dashboard
• Change the support interface to make simultaneous remote session a bit more accessible on the left-side menu
• Include detailed instructions on the agent's screen when helping a Mac user run through all the necessary permissions needed to connect

Incentivized

• It does not provide "next gen" features like zero day protection, forensics, intrusion detection and analysis.
• The management interface is clunky and difficult to use.
• Real-time protection and firewall services can interfere with legitimate activities at times and make it difficult to troubleshoot.

Incentivized

To us, it just works. and it is what our users are comfortable with. It covers all the remote issues that we as an IT department encounter. We have grown to like it and we also have grown to like the Citrix product family. We really can't find anything that would keep us from renewing.

The interface is clean, intuitive, and easy to navigate. Common actions are easy to locate and exactly where I would expect them to be. Starting a remote session is quick and smooth, which reduces the time users need to wait before receiving support. I also appreciate the single-pane dashboard showing remote access, session details, and device information.

Incentivized

Usually available without a problem, although sometimes calls get dropped or users sit in empty meeting rooms while waiting for an admin to arrive, while the call is actually going on.

If you are connected to someone with proper bandwidth, there are no issues at all. With all things, if you connect to someone with dial-up (yes, it still exists), the performance is terrible.

While some support calls are quickly responded to, many times our engineers have been pointed to collaborative web sites such as Bigfix.me for solutions or the option of engaging professional services has been proposed. While this may seem like a good way to drive business, it is not seen as efficient a support process as could be provided to the customer base.

Incentivized

The software runs well overall once installed. It is easy to use and very intuitive from both the technician standpoint and the customer standpoint. There are not a lot of problems or issues with the software, and it doesn't have a big effect on system resources once installed, or when running. It would not be a 10 since the cost of the licensing is one drawback

Incentivized

we did not have in person training

Incentivized

n/a - wasnt in attendance

Incentivized

GoToAssist SeeIt was very easy to implement. As long as your techs have a basic understanding of most remote support tools they will be able to understand this product easily.

Incentivized

We have significantly enhanced our ability to patch desktops, including laptops, desktop, cloud, virtual machines and other mobile devices used by end-users. BigFix's endpoint management functionality allows us to seamlessly patch a wide range of operating systems, such as Windows, MacOS, ChromeOS, and Linux systems, ensuring comprehensive patch management across IT infrastructures. We have established a track record of delivering secure and hassle-free patching solutions to our clients

Although the SolarWinds help desk worked well for our help desk and inventory purposes, it did not provide remote access ability or remote execution of executable files or scripts. We were looking for a product that integrated all of these tasks in order to simplify our day to day IT functions.

Incentivized

F-Secure stacks up very well against competitors like McAfee and Norton. Cost is very reasonable, performance is great, and it does as good (or better) a job of these more well-known products. F-Secure particularly works well for non-profits looking to negotiate for a more reasonable rate.

Incentivized

The system was implemented quite quickly and easily.

Incentivized

• Overall, the product helps achieve the security posture mandated by HIPAA for our organization.
• It is a decent inventory management solution, and provides IT leaders with useful information for decision making.

Incentivized

• A positive ROI, the expansive remote abilities allow a minimum of 90% of our IT work without sending a technician to the location.
• 10% of our technicians travel to locations while 90% are home-based. (Office or Home).
• We used to have multiple techs attending one customer location physically (brainstorming does happen during a fire). We are now able to send multiple technicians to the same call 'virtually' without the cost of actually sending them.

Incentivized

• Positive - very generous discounts for non-profits make this inexpensive compared to other products.
• F-Secure has caught some (but not all) malware incidents on our workstations, which have saved us time and money.
• The cost/benefit ratio is very high. For what you're getting, this is a reasonably priced product.

Incentivized