What users are saying about
22 Ratings
54 Ratings
22 Ratings
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Score 6.3 out of 100
54 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Feature Set Ratings

  • Rakuten Viber ranks higher in 4 feature sets: Cloud PBX, Call Management, VoIP system collaboration, Mobile apps

Cloud PBX

8.4

HCL Sametime

84%
8.9

Rakuten Viber

89%
Rakuten Viber ranks higher in 4/5 features

Hosted PBX

9.0
90%
2 Ratings
8.5
85%
6 Ratings

Multi-level Interactive Voice Response (IVR)

9.0
90%
2 Ratings
9.1
91%
8 Ratings

User templates

8.0
80%
2 Ratings
8.6
86%
7 Ratings

Call reports

8.0
80%
2 Ratings
9.5
95%
9 Ratings

Directory of employee names

8.1
81%
7 Ratings
9.0
90%
8 Ratings

Call Management

8.0

HCL Sametime

80%
8.8

Rakuten Viber

88%
Rakuten Viber ranks higher in 5/5 features

Answering rules

8.0
80%
5 Ratings
8.6
86%
9 Ratings

Call recording

8.0
80%
2 Ratings
9.0
90%
9 Ratings

Call park

8.0
80%
1 Rating
8.5
85%
4 Ratings

Call screening

8.0
80%
2 Ratings
8.4
84%
9 Ratings

Message alerts

8.0
80%
6 Ratings
9.5
95%
14 Ratings

VoIP system collaboration

8.0

HCL Sametime

80%
9.2

Rakuten Viber

92%
Rakuten Viber ranks higher in 4/4 features

Video conferencing

8.0
80%
6 Ratings
8.6
86%
13 Ratings

Audio conferencing

8.0
80%
5 Ratings
9.1
91%
13 Ratings

Video screen sharing

8.0
80%
1 Rating
9.0
90%
5 Ratings

Instant messaging

8.0
80%
1 Rating
9.9
99%
9 Ratings

Mobile apps

7.9

HCL Sametime

79%
10.0

Rakuten Viber

100%
Rakuten Viber ranks higher in 2/2 features

Mobile app for iOS

7.9
79%
8 Ratings
10.0
100%
17 Ratings

Mobile app for Android

7.9
79%
7 Ratings
10.0
100%
17 Ratings

Attribute Ratings

  • Rakuten Viber is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

7.1

HCL Sametime

71%
10 Ratings
8.7

Rakuten Viber

87%
18 Ratings

Likelihood to Renew

10.0

HCL Sametime

100%
1 Rating

Rakuten Viber

N/A
0 Ratings

Usability

8.6

HCL Sametime

86%
2 Ratings

Rakuten Viber

N/A
0 Ratings

Availability

10.0

HCL Sametime

100%
2 Ratings

Rakuten Viber

N/A
0 Ratings

Performance

9.0

HCL Sametime

90%
2 Ratings

Rakuten Viber

N/A
0 Ratings

Support Rating

8.3

HCL Sametime

83%
8 Ratings
8.8

Rakuten Viber

88%
13 Ratings

Product Scalability

10.0

HCL Sametime

100%
1 Rating

Rakuten Viber

N/A
0 Ratings

Likelihood to Recommend

HCL Sametime

Sametime is well suited for very quick conversations, where you know the person is an active Sametime user. It also serves as an easy way to reach out to someone you may not know when looking for an answer to a quick question, as they are likely to be a Sametime user. Do not, under any circumstances, attempt to use Sametime for Audio or Video chat. The quality and reliability are horrendous.
Anonymous | TrustRadius Reviewer

Rakuten Viber

As mentioned previously, it is easy to use and access since the you can chat, send voice memos or stickers in a conversation. So in overall it's very entertaining. But throughout that, the audio quality can seem to be a bit off. (Could be personal headset issue)Overall that is the only issue that is present or consistent.
Alexis Blanco | TrustRadius Reviewer

Pros

HCL Sametime

  • Sametime's web-based interfaces are "zero load", requiring no plug-ins to be installed to join a meeting, launch a meeting, or use chat in a browser. A plugin is required only if you want to share your screen.
  • Integration with IBM Notes is very tight. Sametime's chat status can change according to your Notes calendar. You can easily see if someone who just emailed you is available to chat. Your chat History is right inside Notes as well.
  • IBM's mobile apps are top notch. We automated the apps for our users thanks to IBM's work with third party MDMs. This made it very simple for us to deploy the Sametime mobile apps -- Chat and Meetings -- and get new capabilities such as Audio & Video mobilized quickly.
  • No down time, ever. The rock solid WebSphere back-end of Sametime means the environment is always up. Period.
Anonymous | TrustRadius Reviewer

Rakuten Viber

  • Viber is a cross platform product. It does not matter if someone uses Android or iOS device, it will work exactly the same.
  • Also the desktop version is very good. You can switch between the desktop and mobile versions within a conversation and see updates right away.
  • It's a very international product. It has been available for very long time, which makes it very wide spread - it has a good user base.
  • You can see the status of your messages.
Filip Witkowski | TrustRadius Reviewer

Cons

HCL Sametime

  • Not convenient for a large group meeting.
  • Very basic tool for internal communication only not available for third party communication
  • Very basic and limited mobile app features.
  • High speed connection is needed to connect to Sametime
Mogana Tashiani | TrustRadius Reviewer

Rakuten Viber

  • When someone sends a file in Viber, the program automatically saves it in your phone memory. This means that you must delete them manually and it really annoys me, as it takes a lot of time to do that.
  • It contains enormous amounts of adds.
  • There is file sharing limit.
Tigran Petrosyan | TrustRadius Reviewer

Pricing Details

HCL Sametime

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

HCL Sametime Editions & Modules

Additional Pricing Details

Rakuten Viber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0.019 Per Minute

Rakuten Viber Editions & Modules

Edition
USA$0.0191
UK$0.0191
  1. Per Minute
Additional Pricing Details

Likelihood to Renew

HCL Sametime

HCL Sametime 10.0
Based on 1 answer
Sametime is now an embedded experience for our users. They know it, they like it, they use it, and they expect it to be wherever they are. Because it is pretty easy to use and NEVER goes down, users know they can rely on it and won't be frustrated by it. Sametime is right up with there with Microsoft Office in terms of user adoption and appreciation.
Anonymous | TrustRadius Reviewer

Rakuten Viber

No score
No answers yet
No answers on this topic

Usability

HCL Sametime

HCL Sametime 8.6
Based on 2 answers
Just about everything works the way you expect it would and it's relatively easy for users to figure out. Sametime was one of those things that we started with only a few people as a "test" and before the test period was done we discovered a few hundred people had figured out how to log in and most got it working all on their own. Many of our users want to use Sametime and do so regularly; we do not have to create policies enforcing its usage. Users find it practical to use Sametime to do things like chat, transfer files, share their screen, and so forth.
Anonymous | TrustRadius Reviewer

Rakuten Viber

No score
No answers yet
No answers on this topic

Reliability and Availability

HCL Sametime

HCL Sametime 10.0
Based on 2 answers
Typically if Sametime is not available, it's because Windows Updates were done on the servers and they were not rebooted. However, that's not a problem with Sametime -- in fact, if you have Linux you could probably run Sametime for years without any hiccups whatsoever. We have no internal Linux expertise.
Anonymous | TrustRadius Reviewer

Rakuten Viber

No score
No answers yet
No answers on this topic

Performance

HCL Sametime

HCL Sametime 9.0
Based on 2 answers
Generally very good. Occasionally AV or screen-sharing will stutter and every now and then I hear of it dropping out altogether, but in all cases it was easy to re-establish
Anonymous | TrustRadius Reviewer

Rakuten Viber

No score
No answers yet
No answers on this topic

Support Rating

HCL Sametime

HCL Sametime 8.3
Based on 8 answers
I have not needed to use the Sametime support team. Our local support team was able to configure it for me.
Anonymous | TrustRadius Reviewer

Rakuten Viber

Rakuten Viber 8.8
Based on 13 answers
I have not frequently used the support for Viber as I have not had many problems with it on my phone. I did use support one time for problems with the computer application and used the forums to solve my problems. They were fairly easy to follow and I appreciated the online help in that format.
Victoria L. | TrustRadius Reviewer

Alternatives Considered

HCL Sametime

We use Jabber globally in our company and Symphony (no relevant app in able list) in some of the teams as well. All these are instant messenger tools, but Sametime is the easiest one to be used and its chat history is easy to be searched. Sametime can be used to contact almost all internal staff as it’s included in default computer package. Symphony is used to chat with front end business while Jabber is used for call.
Anonymous | TrustRadius Reviewer

Rakuten Viber

End-to-end encryption scrambles my messages and delivers them as a scrambled code to my friend's device, whether mobile or desktop, so that only their device can decode them into plain text. If my friend's phone is turned off or they don't have access to the internet, my message will be stored on Viber's servers (for a limited time) until their device is ready to receive it.

Because Viber can't access or read my private conversations in the first place, Viber can't sell them.
Samira Islam Resmi | TrustRadius Reviewer

Scalability

HCL Sametime

HCL Sametime 10.0
Based on 1 answer
Sametime is rock solid. It runs on WebSphere, DB2 and other related IBM technologies. This does mean the back-end is highly complex and very difficult to learn and get comfortable with, however.
Anonymous | TrustRadius Reviewer

Rakuten Viber

No score
No answers yet
No answers on this topic

Return on Investment

HCL Sametime

  • Sametime keeps many of our team members in contact throughout the day which leads to increased productivity which makes everyone happy.
  • We use the team chat room feature every day. This allows a team to stay focused on the task without any extra messages that are not on topic.
  • The split between IBM Sametime, Slack and Google Hangouts has caused some issues when team members are not checking for messages on a certain app.
Anonymous | TrustRadius Reviewer

Rakuten Viber

  • Viber saves me financially since I am now able to communicate with my international clients for free.
  • Viber helps keep my clients engaged by the fact that I can so easily share photos, which is important as a freelance photographer.
  • Viber allows me to make my messages to clients appealing in a visual way, which I have noticed helps drive actions of my clients, such as remembering to book their next session or pay for their photo order.
Liz Wade | TrustRadius Reviewer

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