What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
1309 Ratings
17 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 6.5 out of 100

Zoom

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
1309 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Likelihood to Recommend

HCL Sametime (formerly from IBM)

Sametime is well suited for very quick conversations, where you know the person is an active Sametime user. It also serves as an easy way to reach out to someone you may not know when looking for an answer to a quick question, as they are likely to be a Sametime user. Do not, under any circumstances, attempt to use Sametime for Audio or Video chat. The quality and reliability are horrendous.
Anonymous | TrustRadius Reviewer

Zoom

If you have to video conference anyone, and I do mean ANYone, Zoom is the perfect platform for that. Part of my job is helping our company adopt new technologies that we purchase, and Zoom is our preferred method. Maybe for an intimate setting or a performance review, I wouldn't use Zoom? But for almost any other scenario, I would recommend using Zoom.
Charles Browder | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

HCL Sametime (formerly from IBM)
8.3
Zoom
Hosted PBX
HCL Sametime (formerly from IBM)
8.0
Zoom
Multi-level Interactive Voice Response (IVR)
HCL Sametime (formerly from IBM)
8.0
Zoom
User templates
HCL Sametime (formerly from IBM)
8.0
Zoom
Call reports
HCL Sametime (formerly from IBM)
8.0
Zoom
Directory of employee names
HCL Sametime (formerly from IBM)
9.5
Zoom

Call Management

HCL Sametime (formerly from IBM)
8.1
Zoom
Answering rules
HCL Sametime (formerly from IBM)
7.9
Zoom
Call recording
HCL Sametime (formerly from IBM)
7.8
Zoom
Call park
HCL Sametime (formerly from IBM)
8.0
Zoom
Call screening
HCL Sametime (formerly from IBM)
9.0
Zoom
Message alerts
HCL Sametime (formerly from IBM)
7.8
Zoom

VoIP system collaboration

HCL Sametime (formerly from IBM)
3.2
Zoom
Video conferencing
HCL Sametime (formerly from IBM)
3.1
Zoom
Audio conferencing
HCL Sametime (formerly from IBM)
3.3
Zoom

Mobile apps

HCL Sametime (formerly from IBM)
6.7
Zoom
Mobile app for iOS
HCL Sametime (formerly from IBM)
6.9
Zoom
Mobile app for Android
HCL Sametime (formerly from IBM)
6.6
Zoom

Performance & Compatibility of Online Events Software

HCL Sametime (formerly from IBM)
Zoom
8.2
High quality audio
HCL Sametime (formerly from IBM)
Zoom
8.9
High quality video
HCL Sametime (formerly from IBM)
Zoom
9.0
Low bandwidth requirements
HCL Sametime (formerly from IBM)
Zoom
8.0
Mobile support
HCL Sametime (formerly from IBM)
Zoom
7.0

Screen Sharing

HCL Sametime (formerly from IBM)
Zoom
8.9
Desktop sharing
HCL Sametime (formerly from IBM)
Zoom
9.3
Whiteboards
HCL Sametime (formerly from IBM)
Zoom
8.4

Online Meetings / Events

HCL Sametime (formerly from IBM)
Zoom
8.6
Calendar integration
HCL Sametime (formerly from IBM)
Zoom
8.6
Meeting initiation
HCL Sametime (formerly from IBM)
Zoom
8.9
Integrates with social media
HCL Sametime (formerly from IBM)
Zoom
7.7
Record meetings / events
HCL Sametime (formerly from IBM)
Zoom
9.0
Slideshows
HCL Sametime (formerly from IBM)
Zoom
8.8

Online Events Collaboration

HCL Sametime (formerly from IBM)
Zoom
8.5
Live chat
HCL Sametime (formerly from IBM)
Zoom
8.7
Audience polling
HCL Sametime (formerly from IBM)
Zoom
8.4
Q&A
HCL Sametime (formerly from IBM)
Zoom
8.4

Online Events Security

HCL Sametime (formerly from IBM)
Zoom
8.7
User authentication
HCL Sametime (formerly from IBM)
Zoom
8.8
Participant roles & permissions
HCL Sametime (formerly from IBM)
Zoom
8.7
Confidential attendee list
HCL Sametime (formerly from IBM)
Zoom
8.5

Pros

HCL Sametime (formerly from IBM)

  • Sametime's web-based interfaces are "zero load", requiring no plug-ins to be installed to join a meeting, launch a meeting, or use chat in a browser. A plugin is required only if you want to share your screen.
  • Integration with IBM Notes is very tight. Sametime's chat status can change according to your Notes calendar. You can easily see if someone who just emailed you is available to chat. Your chat History is right inside Notes as well.
  • IBM's mobile apps are top notch. We automated the apps for our users thanks to IBM's work with third party MDMs. This made it very simple for us to deploy the Sametime mobile apps -- Chat and Meetings -- and get new capabilities such as Audio & Video mobilized quickly.
  • No down time, ever. The rock solid WebSphere back-end of Sametime means the environment is always up. Period.
Anonymous | TrustRadius Reviewer

Zoom

  • It just works. Biggest complaint with our previous solution is that it took 10 minutes to connect to a meeting. Now, our users connect instantaneously.
  • Dashboard is fantasitic. Can access real time information to troubleshoot calls.
  • Admin ports offers quite a bit of information. Like that it's a one stop shop to access everything I need to administer the site, users, run reports and access the dashboard.
  • Tickets get resolved quickly.
  • Feature requests are realized quickly.
Diana Anderson | TrustRadius Reviewer

Cons

HCL Sametime (formerly from IBM)

  • Not convenient for a large group meeting.
  • Very basic tool for internal communication only not available for third party communication
  • Very basic and limited mobile app features.
  • High speed connection is needed to connect to Sametime
Mogana Tashiani | TrustRadius Reviewer

Zoom

  • When I used Zoom while conducting some administration tasks, it wasn't quick to switch back and forth between the one providing support and the user for the copy/paste function. When I spoke to the one providing support they said it happened all the time.
Dylan Smith | TrustRadius Reviewer

Likelihood to Renew

HCL Sametime (formerly from IBM)

HCL Sametime (formerly from IBM) 10.0
Based on 1 answer
Sametime is now an embedded experience for our users. They know it, they like it, they use it, and they expect it to be wherever they are. Because it is pretty easy to use and NEVER goes down, users know they can rely on it and won't be frustrated by it. Sametime is right up with there with Microsoft Office in terms of user adoption and appreciation.
Anonymous | TrustRadius Reviewer

Zoom

Zoom 9.4
Based on 15 answers
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Stefan Scherbik | TrustRadius Reviewer

Usability

HCL Sametime (formerly from IBM)

HCL Sametime (formerly from IBM) 8.6
Based on 2 answers
Just about everything works the way you expect it would and it's relatively easy for users to figure out. Sametime was one of those things that we started with only a few people as a "test" and before the test period was done we discovered a few hundred people had figured out how to log in and most got it working all on their own. Many of our users want to use Sametime and do so regularly; we do not have to create policies enforcing its usage. Users find it practical to use Sametime to do things like chat, transfer files, share their screen, and so forth.
Anonymous | TrustRadius Reviewer

Zoom

Zoom 9.7
Based on 14 answers
Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.
Matthew Gardner | TrustRadius Reviewer

Reliability and Availability

HCL Sametime (formerly from IBM)

HCL Sametime (formerly from IBM) 10.0
Based on 1 answer
Typically if Sametime is not available, it's because Windows Updates were done on the servers and they were not rebooted. However, that's not a problem with Sametime -- in fact, if you have Linux you could probably run Sametime for years without any hiccups whatsoever. We have no internal Linux expertise.
Anonymous | TrustRadius Reviewer

Zoom

Zoom 10.0
Based on 1 answer
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik | TrustRadius Reviewer

Performance

HCL Sametime (formerly from IBM)

HCL Sametime (formerly from IBM) 9.0
Based on 1 answer
Generally very good. Occasionally AV or screen-sharing will stutter and every now and then I hear of it dropping out altogether, but in all cases it was easy to re-establish
Anonymous | TrustRadius Reviewer

Zoom

Zoom 10.0
Based on 1 answer
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik | TrustRadius Reviewer

Support

HCL Sametime (formerly from IBM)

HCL Sametime (formerly from IBM) 8.5
Based on 4 answers
I have not needed to use the Sametime support team. Our local support team was able to configure it for me.
Anonymous | TrustRadius Reviewer

Zoom

Zoom 9.2
Based on 14 answers
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Kenneth Hess | TrustRadius Reviewer

Implementation

HCL Sametime (formerly from IBM)

No score
No answers yet
No answers on this topic

Zoom

Zoom 9.6
Based on 7 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Stefan Scherbik | TrustRadius Reviewer

Alternatives Considered

HCL Sametime (formerly from IBM)

We use Jabber globally in our company and Symphony (no relevant app in able list) in some of the teams as well. All these are instant messenger tools, but Sametime is the easiest one to be used and its chat history is easy to be searched. Sametime can be used to contact almost all internal staff as it’s included in default computer package. Symphony is used to chat with front end business while Jabber is used for call.
Anonymous | TrustRadius Reviewer

Zoom

Zoom is more user-friendly than any of these other options. The UI is better looking and easier to understand. Zoom also integrates well with our chosen hardware including Avocor touch screens, Huddly cameras and Shure microphones.
Tanner Lichty | TrustRadius Reviewer

Scalability

HCL Sametime (formerly from IBM)

HCL Sametime (formerly from IBM) 10.0
Based on 1 answer
Sametime is rock solid. It runs on WebSphere, DB2 and other related IBM technologies. This does mean the back-end is highly complex and very difficult to learn and get comfortable with, however.
Anonymous | TrustRadius Reviewer

Zoom

Zoom 10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik | TrustRadius Reviewer

Return on Investment

HCL Sametime (formerly from IBM)

  • Sametime keeps many of our team members in contact throughout the day which leads to increased productivity which makes everyone happy.
  • We use the team chat room feature every day. This allows a team to stay focused on the task without any extra messages that are not on topic.
  • The split between IBM Sametime, Slack and Google Hangouts has caused some issues when team members are not checking for messages on a certain app.
Anonymous | TrustRadius Reviewer

Zoom

  • Allowed for us to start meetings at a faster speed especially with its Slack integration.
  • Integration with HubSpot has made it easy to also set up Zoom webinars and sync any contact data within the CRM.
  • Need battery chargers for laptops in a meeting lasting over an hour - drains them fairly quickly.
Christine Austin | TrustRadius Reviewer

Pricing Details

HCL Sametime (formerly from IBM)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HCL Sametime (formerly from IBM) Editions & Modules

Additional Pricing Details

Zoom

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zoom Editions & Modules

On-premise Edition
Virtual H.323/SIP Room Connector49/month
Business19.99/month
    SaaS Edition
    Basic$0
    Pro14.99/month
    Business19.99/month
    Zoom Room Conference Room49/month
    Webinar54.99/month
      Additional Pricing Details

      Rating Summary

      Likelihood to Recommend

      HCL Sametime (formerly from IBM)
      7.2
      Zoom
      9.2

      Likelihood to Renew

      HCL Sametime (formerly from IBM)
      10.0
      Zoom
      9.4

      Usability

      HCL Sametime (formerly from IBM)
      8.6
      Zoom
      9.7

      Reliability and Availability

      HCL Sametime (formerly from IBM)
      10.0
      Zoom
      10.0

      Performance

      HCL Sametime (formerly from IBM)
      9.0
      Zoom
      10.0

      Support

      HCL Sametime (formerly from IBM)
      8.5
      Zoom
      9.2

      Implementation

      HCL Sametime (formerly from IBM)
      Zoom
      9.6

      Scalability

      HCL Sametime (formerly from IBM)
      10.0
      Zoom
      10.0

      Add comparison