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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Heap

    Score8.1 out of 10
    Small Businesses (1-50 employees)
    Heap is a web analytics platform captures every user interaction on web iOS with no extra code. The tool allows you to track events and set up funnels to understand user flow and dropoff. It also provides visualization tools to track trends over time.

    $0

    per month

    Notepad++

    Score9.2 out of 10
    N/ANotepad++ is a popular free and open source text editor available under the GPL license, featuring syntax highlighting and folding, auto-complete, multi-document management, and ac customizable GUI.N/A
    Pricing
    HeapNotepad++
    Editions & Modules
    Free
    $0
    Up to 10k sessions/month
    Growth
    Starting at $3,600 annually
    Up to 300k sessions/year
    Pro
    Contact Heap Sales
    Custom sessions per month and unlimited projects
    Premier
    Contact Heap Sales
    Custom sessions per month
    No answers on this topic
    Offerings
    Pricing Offerings
    HeapNotepad++
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsHeap pricing is based on session volume. A session is a period of activity from a single user on your app or website. It can include many pageviews or events.—
    More Pricing Information
    Best Alternatives
    HeapNotepad++
    Small Businesses
    Mixpanel
    Score8.3 out of 10
    BBEdit
    Score10 out of 10
    Medium-sized Companies
    Gainsight PX
    Score7.6 out of 10
    Vim
    Score9.8 out of 10
    Enterprises
    Gainsight PX
    Score7.6 out of 10
    Vim
    Score9.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    HeapNotepad++
    Likelihood to Recommend
    8.4
    (233 ratings)
    8.5
    (62 ratings)
    Likelihood to Renew
    9.3
    (9 ratings)
    10.0
    (1 ratings)
    Usability
    9.0
    (65 ratings)
    9.0
    (4 ratings)
    Availability
    9.1
    (2 ratings)
    -
    (0 ratings)
    Performance
    8.4
    (61 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (8 ratings)
    8.1
    (15 ratings)
    Implementation Rating
    9.0
    (3 ratings)
    -
    (0 ratings)
    Configurability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    9.1
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    7.3
    (2 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.2
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.2
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    HeapNotepad++
    Likelihood to Recommend
    Contentsquare
    Scenarios when Heap was well suited: It is when a user claims that he encountered a bug without giving us the details of the error message. Scenarios where it is less appropriate: Its when we try to capture user interaction in our mobile app
    Incentivized
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    Open Source
    well suited for 1) Coding and Development - Writing and editing code, Quick prototyping and testing of code snippets, Debugging and inspecting code using syntax highlighting and line numbering, 2) web development - Creating and editing HTML, CSS, JavaScript, and other web-related files .Managing and organizing web projects with multiple files and directories. Not suited for - 1) processing huge files 2) graphic designing 3) complex gui designs 3) Data Analysis and Manipulation - Editing and cleaning up text-based data files before importing them into analytical tools. Applying regular expressions to extract, transform, and manipulate data. 4) System Administration and IT - change system configuration file
    Incentivized
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    Pros
    Contentsquare
    • Realtime interactions which are captured automatically is a unique feature which no other product offers.
    • Low code implementation is a big plus for marketing teams, as there is less dependency on engineering
    • Detailed customer behaviours can be studied with captured replay sessions
    • Due to all the above points - it helped to improve customer experience
    Incentivized
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    Open Source
    • Notepad++ allows us to keep open files in tabs. Like in a web browser, these tabs let us access these files quickly and easily. Furthermore, even if we forget to save the files when closing the program or shutting down the PC, Notepad++ retains them in the open tabs when we reopen it.
    • Notepad++ supports many different file types. We usually save our files created in Notepad as normal text files, but sometimes as JSON, PHP, and HTML files.
    • Notepad++ is lightweight and requires little resources. Using it is snappy and responsive.
    • The developer of Notepad++ frequently updates the software with bug fixes, performance improvements and new features.
    Incentivized
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    Cons
    Contentsquare
    • I think Heap can improve its onboarding; I would love to see some info that is helpful for someone who isn't in Heap every single day.
    • Sharing dashboards can be tricky, it feels like a huge learning curve that I already have forgotten how to do.
    Incentivized
    Read full review
    Open Source
    • UI looks a bit dated.
    • Sometimes the number of options are overwhelming and require a quick search to figure out where to locate a particular function.
    • Some way to do a diff between files would be great. Still need to resort to another paid app for that - unless it is a buried function I don't know about or there's a plugin for it.
    Incentivized
    Read full review
    Likelihood to Renew
    Contentsquare
    It's a great platform. I'm glad that one of our product managers introduced it because it has allowed us to create all kinds of new functionality. We're not only able to create a better product experience from our communications because of Heap, but we're also able to generate all kinds of helpful analysis.
    Incentivized
    Read full review
    Open Source
    I use it every day for 13 years already and it never disappointed me
    Incentivized
    Read full review
    Usability
    Contentsquare
    On a scale from 1-10, I find Heap to be incredibly user-friendly and easy to use. I enjoyed the training videos available and was quickly able to pick up how to create events and reports to track user interactions on our product. I would recommend Heap for its usability first and foremost.
    Incentivized
    Read full review
    Open Source
    There are lot of features to talk about. Especially the usability is good. Everyone can easily to use and user-friendly. Can also update easily. Can also write and execute the programming languages like C, C++ etc. Encoding is also the major feature that helps me a lot and converter as well.
    Read full review
    Reliability and Availability
    Contentsquare
    I've never run into any issues with Heap's availability, Heap is always there when I need it. I haven't run into any issues like application errors or unplanned outages during my 2+ years of using Heap. Each and every time I log in to Heap I have a completely functional experience
    Incentivized
    Read full review
    Open Source
    No answers on this topic
    Performance
    Contentsquare
    Heap doesn't affect page load times considerably nor has a large impact [on] our overall score, as far as page loading times inside of the tool its pretty reliable to retrieve data as much as "instant" that it can be the delay seems to be on data getting tracked into the servers to be read but it's not significant.
    Incentivized
    Read full review
    Open Source
    No answers on this topic
    Support Rating
    Contentsquare
    Heap support has allowed us to troubleshoot and test a lot of different items. Their support team is always helpful and friendly, even when we come to them with the most complicated questions. I think this greatly improves the value proposition of the product because their support team is knowledgable and friendly.
    Incentivized
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    Open Source
    I haven't needed to utilize any support related to Notepad++. I guess this is a good thing because I found it to be quite intuitive. There are almost infinite features you can tweak and plugins you can download but I haven't had to do that because Notepad++ is really good right out of the box.
    Incentivized
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    Implementation Rating
    Contentsquare
    The implementation was smooth and easy. The Heap team helped us with implementation and it went great! Within a few weeks, we were fully up and running and utilizing the platform to its full capability. This is an additional thing that has made this platform so great and we couldn't recommend it enough.
    Incentivized
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    Open Source
    No answers on this topic
    Alternatives Considered
    Contentsquare
    Heap offers a ton of functionality on a single platform.It also has an smart data science layer to offers suggestions for next steps in the analysis, allowing us to explore alternative paths we may not think to take. The low-code option for updating data is appealing, and there is a lot of automation with minimal engineering effort.
    Incentivized
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    Open Source
    Notepad for Windows, Microsoft Word...LibreOffice Writer....I have used all of these for code writing and editing. Once again I like the universal feel of Notepad++. Basic Notepad, is just that, basic...and kind of clunky for what it is. This is a cool that I have installed on all my computers and also keep it on a thumb drive if I need it elsewhere.
    Incentivized
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    Scalability
    Contentsquare
    The most challenging part of using Heap in a growing organization is the naming and structure in which reports and dashboards are organized. I work within the marketing department and our Heap leader internally works within the IT/Product department, which makes it challenging because we often don't speak the same language, so the learning curve has been steep without any specific use-case examples to leverage online.
    Incentivized
    Read full review
    Open Source
    No answers on this topic
    Return on Investment
    Contentsquare
    • It has helped us make decisions on what products to scope for our MVP based on the usage data.
    • It's allowed us to measure success with our beta product.
    • It's helped us view our conversion rates in an easy and usable manner.
    Incentivized
    Read full review
    Open Source
    • Productivity has increased for developers.
    • It's free so instead of buying a piece of software, you can use this to replace many of them that may only specialize in one thing.
    • It gives our developers confidence knowing they have such a reliable, free tool at their disposal.
    Incentivized
    Read full review
    ScreenShots

    Heap Screenshots

    Screenshot of Dashboard in Heap (Use to get Product or User Behavior Insights)Screenshot of Effort Analysis provides the first-ever quantitative measurement of user friction, capturing the difficulty users face when moving through every step of every user flow across the digital experience.Screenshot of Heap Illuminate looks for the most common events between two steps in a funnel and generates a Top Events table that displays how well paths including different events convert to the next step so you can understand how that behavior is helping or hurting conversion.Screenshot of From Top Events you can choose an event and use Path Comparison to fork your funnel and see how the selected behavior impacts conversion downstream.