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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Heap

    Score8.1 out of 10
    Small Businesses (1-50 employees)
    Heap is a web analytics platform captures every user interaction on web iOS with no extra code. The tool allows you to track events and set up funnels to understand user flow and dropoff. It also provides visualization tools to track trends over time.

    $0

    per month

    Oracle Java SE Subscription

    Score8.9 out of 10
    N/AOracle Java SE Subscription combines license and support into a subscription to enable users to manage Java SE installations, updates and upgrades across the enterprise. The former Java SE Advanced, Java SE Advanced Desktop, and Java SE Suite products have transitioned to a Java SE Subscriptions. Beyond the unlicensed version, purchasers of Oracle Java SE Subscription receive all-hours access to My Oracle Support, enterprise monitoring, management, and deployment features, and early access to…

    $2.50

    per named user per month

    Pricing
    HeapOracle Java SE Subscription
    Editions & Modules
    Free
    $0
    Up to 10k sessions/month
    Growth
    Starting at $3,600 annually
    Up to 300k sessions/year
    Pro
    Contact Heap Sales
    Custom sessions per month and unlimited projects
    Premier
    Contact Heap Sales
    Custom sessions per month
    Oracle Java SE Desktop Subscription
    $2.50
    per named user per month
    Oracle Java SE Subscription
    $25
    per core per month
    Offerings
    Pricing Offerings
    HeapOracle Java SE Subscription
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsHeap pricing is based on session volume. A session is a period of activity from a single user on your app or website. It can include many pageviews or events.Volume discounts also available.
    More Pricing Information
    Community Pulse
    HeapOracle Java SE Subscription
    Considered Both Products
    Contentsquare
    No answer on this topic
    Oracle
    No answer on this topic
    Key User Insights
    Would buy again
    95%
    Would buy again
    216 Answers
    93%
    Would buy again
    63 Answers
    Delivers good value for the price
    99%
    Delivers good value for the price
    149 Answers
    92%
    Delivers good value for the price
    60 Answers
    Happy with the feature set
    95%
    Happy with the feature set
    215 Answers
    94%
    Happy with the feature set
    64 Answers
    Lived up to sales and marketing promises
    97%
    Lived up to sales and marketing promises
    117 Answers
    98%
    Lived up to sales and marketing promises
    42 Answers
    Implementation went as expected
    89%
    Implementation went as expected
    121 Answers
    98%
    Implementation went as expected
    61 Answers
    Best Alternatives
    HeapOracle Java SE Subscription
    Small Businesses
    Mixpanel
    Score8.3 out of 10
    GraalVM
    Score9.1 out of 10
    Medium-sized Companies
    Gainsight PX
    Score7.6 out of 10
    Oracle Java SE
    Score8.1 out of 10
    Enterprises
    Gainsight PX
    Score7.6 out of 10
    GraalVM
    Score9.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    HeapOracle Java SE Subscription
    Likelihood to Recommend
    8.4
    (233 ratings)
    8.6
    (68 ratings)
    Likelihood to Renew
    9.3
    (9 ratings)
    8.2
    (1 ratings)
    Usability
    9.0
    (65 ratings)
    -
    (0 ratings)
    Availability
    9.1
    (2 ratings)
    -
    (0 ratings)
    Performance
    8.4
    (61 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (8 ratings)
    9.4
    (57 ratings)
    Implementation Rating
    9.0
    (3 ratings)
    -
    (0 ratings)
    Configurability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    9.1
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    7.3
    (2 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.2
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.2
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    HeapOracle Java SE Subscription
    Likelihood to Recommend
    Contentsquare
    Scenarios when Heap was well suited: It is when a user claims that he encountered a bug without giving us the details of the error message. Scenarios where it is less appropriate: Its when we try to capture user interaction in our mobile app
    Incentivized
    Read full review
    Oracle
    The Oracle Java SE Subscription is a useful service that can support larger organizations that need to implement quick feature development and need to do so with maximum support with minimal fuss. Performance can vary due to the nature of Javas JVM having to boot upon every start and there can be some compatibility issues with a few third-party systems. Smaller organizations would be better off utilizing Java SDK or OpenJDK as these are free but don't have the benefit of direct support from Oracle. If a larger organization has a long history of using Java and has legacy systems running on older versions of Java, then the extra support needed will more than justify the cost If you are heavily invested in Java and need to support applications running on older versions such as Java 8, or you want to use OracleJDK, then you would want to consider getting the subscription for its support and patches.
    Incentivized
    Read full review
    Pros
    Contentsquare
    • Realtime interactions which are captured automatically is a unique feature which no other product offers.
    • Low code implementation is a big plus for marketing teams, as there is less dependency on engineering
    • Detailed customer behaviours can be studied with captured replay sessions
    • Due to all the above points - it helped to improve customer experience
    Incentivized
    Read full review
    Oracle
    • Collect in an inventory all versions of Java that have been used in different applications.
    • Determine the status of old versions of Java and update or apply essential security patches.
    • Oracle Support is the best to be able to solve problems in an agile and safe way.
    • Fast update cycles to make new features available.
    Incentivized
    Read full review
    Cons
    Contentsquare
    • I think Heap can improve its onboarding; I would love to see some info that is helpful for someone who isn't in Heap every single day.
    • Sharing dashboards can be tricky, it feels like a huge learning curve that I already have forgotten how to do.
    Incentivized
    Read full review
    Oracle
    • AMC Usage details hard to Decipher and Categorize
    • AMC JRE Upgrades have very limited Scheduling of Deployments, should be more like SCCM. Where you know exactly when deployments are going out. Not just when the Agent decides to check in.
    • Cost is WAY too high
    Incentivized
    Read full review
    Likelihood to Renew
    Contentsquare
    It's a great platform. I'm glad that one of our product managers introduced it because it has allowed us to create all kinds of new functionality. We're not only able to create a better product experience from our communications because of Heap, but we're also able to generate all kinds of helpful analysis.
    Incentivized
    Read full review
    Oracle
    It provides an affordable way to protect your investment.
    Incentivized
    Read full review
    Usability
    Contentsquare
    On a scale from 1-10, I find Heap to be incredibly user-friendly and easy to use. I enjoyed the training videos available and was quickly able to pick up how to create events and reports to track user interactions on our product. I would recommend Heap for its usability first and foremost.
    Incentivized
    Read full review
    Oracle
    No answers on this topic
    Reliability and Availability
    Contentsquare
    I've never run into any issues with Heap's availability, Heap is always there when I need it. I haven't run into any issues like application errors or unplanned outages during my 2+ years of using Heap. Each and every time I log in to Heap I have a completely functional experience
    Incentivized
    Read full review
    Oracle
    No answers on this topic
    Performance
    Contentsquare
    Heap doesn't affect page load times considerably nor has a large impact [on] our overall score, as far as page loading times inside of the tool its pretty reliable to retrieve data as much as "instant" that it can be the delay seems to be on data getting tracked into the servers to be read but it's not significant.
    Incentivized
    Read full review
    Oracle
    No answers on this topic
    Support Rating
    Contentsquare
    Heap support has allowed us to troubleshoot and test a lot of different items. Their support team is always helpful and friendly, even when we come to them with the most complicated questions. I think this greatly improves the value proposition of the product because their support team is knowledgable and friendly.
    Incentivized
    Read full review
    Oracle
    As I mentioned before, quality of support from Oracle Java SE Subscription is extraordinary. The speed of resolution and the expertise of the staff is really appreciated. We raised a high priority support incident which blocked our process [and] Oracle Java SE support did a quick analysis and provided a solution which took less time than we expected. They also help us in installing patches and updates whenever required.
    Incentivized
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    Implementation Rating
    Contentsquare
    The implementation was smooth and easy. The Heap team helped us with implementation and it went great! Within a few weeks, we were fully up and running and utilizing the platform to its full capability. This is an additional thing that has made this platform so great and we couldn't recommend it enough.
    Incentivized
    Read full review
    Oracle
    No answers on this topic
    Alternatives Considered
    Contentsquare
    Heap offers a ton of functionality on a single platform.It also has an smart data science layer to offers suggestions for next steps in the analysis, allowing us to explore alternative paths we may not think to take. The low-code option for updating data is appealing, and there is a lot of automation with minimal engineering effort.
    Incentivized
    Read full review
    Oracle
    It is more suitable and effective to opt for Oracle Java SE Subscription to receive enhanced support for your Java SE Applications. The support team is highly qualified and technically sound to manage your Java SE Applications properly. Also they are available 24*7 to make sure applications are up-to-date.
    Incentivized
    Read full review
    Scalability
    Contentsquare
    The most challenging part of using Heap in a growing organization is the naming and structure in which reports and dashboards are organized. I work within the marketing department and our Heap leader internally works within the IT/Product department, which makes it challenging because we often don't speak the same language, so the learning curve has been steep without any specific use-case examples to leverage online.
    Incentivized
    Read full review
    Oracle
    No answers on this topic
    Return on Investment
    Contentsquare
    • It has helped us make decisions on what products to scope for our MVP based on the usage data.
    • It's allowed us to measure success with our beta product.
    • It's helped us view our conversion rates in an easy and usable manner.
    Incentivized
    Read full review
    Oracle
    • Code portability allowed us to run the same code on all platforms
    • Security is always a key issue especially in the world of increasing cybersecurity laws. It only makes sense to invest in a secure development environment
    • Developers appreciate rich community support for java se platform
    Incentivized
    Read full review
    ScreenShots

    Heap Screenshots

    Screenshot of Dashboard in Heap (Use to get Product or User Behavior Insights)Screenshot of Effort Analysis provides the first-ever quantitative measurement of user friction, capturing the difficulty users face when moving through every step of every user flow across the digital experience.Screenshot of Heap Illuminate looks for the most common events between two steps in a funnel and generates a Top Events table that displays how well paths including different events convert to the next step so you can understand how that behavior is helping or hurting conversion.Screenshot of From Top Events you can choose an event and use Path Comparison to fork your funnel and see how the selected behavior impacts conversion downstream.