Helpjuice vs. Kustomer
Helpjuice vs. Kustomer
Product | Rating | Most Used By | Product Summary | Starting Price |
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Helpjuice | Enterprise companies (1,001+ employees) | Helpjuice is a web app that companies can use to keep their help pages up-to-date. Instead of answering the same question repeatedly, companies can use Helpjuice to keep track of content. This app includes analytics that enable businesses to see the content their users are searching for the most as well as content that needs improvement. The vendor says that companies that manage a support page full of FAQs and user guides can benefit from using Helpjuice. This app can be integrated… | N/A | |
Kustomer | N/A | Kustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC. | $89 per month per user |
Helpjuice | Kustomer | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Every Plan Comes With A 100% Money-Back Guarantee, No Questions Asked. | All plans require an annual subscription and 8 users minimum. | ||||||||||||||
More Pricing Information |
Helpjuice | Kustomer | |
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Top Pros | ||
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Helpjuice | Kustomer | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Helpjuice | Kustomer | |
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Likelihood to Recommend | 8.5 (3 ratings) | 9.0 (38 ratings) |
Likelihood to Renew | - (0 ratings) | 7.9 (2 ratings) |
Usability | - (0 ratings) | 8.4 (4 ratings) |
Availability | - (0 ratings) | 9.1 (2 ratings) |
Performance | - (0 ratings) | 6.4 (2 ratings) |
Support Rating | - (0 ratings) | 9.9 (7 ratings) |
In-Person Training | - (0 ratings) | 7.6 (2 ratings) |
Online Training | - (0 ratings) | 8.3 (2 ratings) |
Implementation Rating | - (0 ratings) | 7.9 (2 ratings) |
Configurability | - (0 ratings) | 7.9 (2 ratings) |
Ease of integration | - (0 ratings) | 7.2 (2 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
Vendor post-sale | - (0 ratings) | 8.7 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (2 ratings) |
Helpjuice | Kustomer | |
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Likelihood to Recommend | Helpjuice | Kustomer, LLC |
Pros | Helpjuice | Kustomer, LLC |
Cons | Helpjuice | Kustomer, LLC |
Likelihood to Renew | Helpjuice No answers on this topic | Kustomer, LLC |
Usability | Helpjuice No answers on this topic | Kustomer, LLC |
Reliability and Availability | Helpjuice No answers on this topic | Kustomer, LLC |
Performance | Helpjuice No answers on this topic | Kustomer, LLC |
Support Rating | Helpjuice No answers on this topic | Kustomer, LLC |
In-Person Training | Helpjuice No answers on this topic | Kustomer, LLC |
Online Training | Helpjuice No answers on this topic | Kustomer, LLC |
Implementation Rating | Helpjuice No answers on this topic | Kustomer, LLC |
Alternatives Considered | Helpjuice | Kustomer, LLC |
Scalability | Helpjuice No answers on this topic | Kustomer, LLC |
Return on Investment | Helpjuice | Kustomer, LLC |
ScreenShots | Helpjuice Screenshots | Kustomer Screenshots |