Helpjuice vs. LiveAgent
Helpjuice vs. LiveAgent
Product | Rating | Most Used By | Product Summary | Starting Price |
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Helpjuice | Enterprise companies (1,001+ employees) | Helpjuice is a web app that companies can use to keep their help pages up-to-date. Instead of answering the same question repeatedly, companies can use Helpjuice to keep track of content. This app includes analytics that enable businesses to see the content their users are searching for the most as well as content that needs improvement. The vendor says that companies that manage a support page full of FAQs and user guides can benefit from using Helpjuice. This app can be integrated… | N/A | |
LiveAgent | Small Businesses (1-50 employees) | LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,… | $9 per month |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Every Plan Comes With A 100% Money-Back Guarantee, No Questions Asked. | — | ||||||||||||||
More Pricing Information |
Helpjuice | LiveAgent | |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Helpjuice | LiveAgent | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Helpjuice | LiveAgent | |
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Likelihood to Recommend | 8.5 (3 ratings) | 8.2 (117 ratings) |
Likelihood to Renew | - (0 ratings) | 9.3 (4 ratings) |
Usability | - (0 ratings) | 8.0 (4 ratings) |
Support Rating | - (0 ratings) | 9.3 (24 ratings) |
Implementation Rating | - (0 ratings) | 9.1 (2 ratings) |
Helpjuice | LiveAgent | |
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Likelihood to Recommend | Helpjuice | QualityUnit, LLC |
Pros | Helpjuice | QualityUnit, LLC |
Cons | Helpjuice | QualityUnit, LLC |
Likelihood to Renew | Helpjuice No answers on this topic | QualityUnit, LLC |
Usability | Helpjuice No answers on this topic | QualityUnit, LLC |
Support Rating | Helpjuice No answers on this topic | QualityUnit, LLC |
Implementation Rating | Helpjuice No answers on this topic | QualityUnit, LLC |
Alternatives Considered | Helpjuice | QualityUnit, LLC |
Return on Investment | Helpjuice | QualityUnit, LLC |
ScreenShots | Helpjuice Screenshots | LiveAgent Screenshots |