What users are saying about
12 Ratings
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Top Rated
414 Ratings
12 Ratings
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Score 4.9 out of 100

Zoho Social

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Top Rated
414 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Feature Set Ratings

  • Zoho Social ranks higher in 4 feature sets: Publishing, Engagement, Channel coverage/integration, Account management

Publishing

7.0

HeyOrca

70%
8.2

Zoho Social

82%
HeyOrca ranks higher in 2/4 features

Content planning and scheduling

9.0
90%
5 Ratings
8.9
89%
330 Ratings

Audience targeting

6.0
60%
3 Ratings
7.9
79%
231 Ratings

Workflow management

6.0
60%
5 Ratings
N/A
0 Ratings

Content optimization

N/A
0 Ratings
7.9
79%
275 Ratings

Engagement

7.0

HeyOrca

70%
8.3

Zoho Social

83%
Zoho Social ranks higher in 2/3 features

Bulk actions

7.0
70%
4 Ratings
N/A
0 Ratings

Automated routing and prioritization

N/A
0 Ratings
8.1
81%
231 Ratings

Customer interaction histories

N/A
0 Ratings
8.5
85%
253 Ratings

Channel coverage/integration

7.5

HeyOrca

75%
9.3

Zoho Social

93%
Zoho Social ranks higher in 5/5 features

Twitter

8.0
80%
5 Ratings
9.6
96%
289 Ratings

Facebook

8.0
80%
5 Ratings
9.7
97%
321 Ratings

LinkedIn

8.0
80%
5 Ratings
9.5
95%
283 Ratings

Instagram

6.0
60%
5 Ratings
9.2
92%
253 Ratings

Google+

N/A
0 Ratings
8.7
87%
185 Ratings

Account management

8.5

HeyOrca

85%
8.8

Zoho Social

88%
Zoho Social ranks higher in 2/2 features

Role-based user permissions & privileges

9.0
90%
5 Ratings
9.0
90%
212 Ratings

Mobile access

8.0
80%
5 Ratings
8.6
86%
276 Ratings

Listening/monitoring

HeyOrca

Feature Set Not Supported
N/A
8.4

Zoho Social

84%
Zoho Social ranks higher in 2/2 features

Sentiment analysis

N/A
0 Ratings
8.2
82%
196 Ratings

Broad channel coverage

N/A
0 Ratings
8.7
87%
272 Ratings

Marketing

HeyOrca

Feature Set Not Supported
N/A
8.5

Zoho Social

85%
Zoho Social ranks higher in 2/2 features

Lead generation

N/A
0 Ratings
8.2
82%
170 Ratings

Content marketing

N/A
0 Ratings
8.8
88%
229 Ratings

Reporting/analytics

HeyOrca

Feature Set Not Supported
N/A
8.5

Zoho Social

85%
Zoho Social ranks higher in 2/2 features

Campaign success analytics

N/A
0 Ratings
8.7
87%
269 Ratings

Competitor analysis

N/A
0 Ratings
8.2
82%
158 Ratings

Attribute Ratings

  • HeyOrca is rated higher in 1 area: Likelihood to Renew
  • Zoho Social is rated higher in 2 areas: Likelihood to Recommend, Usability

Likelihood to Recommend

8.1

HeyOrca

81%
5 Ratings
9.1

Zoho Social

91%
335 Ratings

Likelihood to Renew

10.0

HeyOrca

100%
1 Rating
8.0

Zoho Social

80%
11 Ratings

Usability

9.0

HeyOrca

90%
1 Rating
9.2

Zoho Social

92%
189 Ratings

Availability

HeyOrca

N/A
0 Ratings
9.1

Zoho Social

91%
1 Rating

Performance

HeyOrca

N/A
0 Ratings
9.1

Zoho Social

91%
3 Ratings

Support Rating

HeyOrca

N/A
0 Ratings
8.5

Zoho Social

85%
173 Ratings

Implementation Rating

HeyOrca

N/A
0 Ratings
8.0

Zoho Social

80%
6 Ratings

Configurability

HeyOrca

N/A
0 Ratings
4.5

Zoho Social

45%
1 Rating

Ease of integration

HeyOrca

N/A
0 Ratings
4.5

Zoho Social

45%
1 Rating

Product Scalability

HeyOrca

N/A
0 Ratings
9.1

Zoho Social

91%
2 Ratings

Vendor post-sale

HeyOrca

N/A
0 Ratings
9.1

Zoho Social

91%
1 Rating

Vendor pre-sale

HeyOrca

N/A
0 Ratings
9.1

Zoho Social

91%
1 Rating

Likelihood to Recommend

HeyOrca

HeyOrca is perfect for the social post editing. For example, when I send the content link to my clients, they can easily go in and comment on posts that need editing rather than having to email me changes. Essentially it streamlines client/agency communication. It is perfect for a smaller agency who has less than 20 clients. I think HeyOrca is not for those whose main content is blogs and corresponding social posts. WordPress isn't Integrated, making it inconvenient to manage.
Read full review

Zoho

The pricing for me is important as well as all the social sites it connects to. Being able to set out a content plan for the coming weeks in one place is really helpful. I had been using other solutions in the past and needed to be able to plan my social activities days or weeks into the future. Zoho lets me do that at a price point I think I can be happy with.
Read full review

Pros

HeyOrca

  • Provides client friendly view that allows clients to easily see what content will look like on their social platforms.
  • Provides a one-stop option for multiple client and platform content to live.
  • Great customer service and extremely responsive help center.
  • Easy to use and learn interface.
Read full review

Zoho

  • Zoho Social helps us develop posts, and it facilitates the automated publishing, which is vital in sharing the content we want.
  • Besides, Zoho Social is fruitful in customer engagement plan, where the software manages different accounts, and there is free communications throughout.
  • Finally, there is social media evaluation, monitoring, and analytics, and all of them brings to us an inference that is accurate and digital.
Read full review

Cons

HeyOrca

  • The interface is kind of slow to respond.
  • The media library sometimes breaks.
Read full review

Zoho

  • I wanted to use the ability to have Zoho queue the posts, but I wanted to choose the start time of the first post for a few days in the future and I did not find an easy way to set that.
  • I wish there were a box with a cheat sheet of the sizes that each social media platform allows for it's video and pictures in the dialogue box for posting so I can be sure to choose appropriate content.
  • I do think it's a bit expensive, especially for my needs, but I like the ease of use. I will continue to do what I can to get this service discounted until I can no longer afford it.
Read full review

Pricing Details

HeyOrca

Starting Price

$99 Per Calendar per month

Editions & Modules

HeyOrca editions and modules pricing
EditionModules
Annual Price$99.001

Footnotes

  1. Per Calendar per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Plans start at: $99 USD Per Month. From there, the price scales according to your needs, up to a maximum of $499 USD per month.

Zoho Social

Starting Price

$10 per month

Editions & Modules

Zoho Social editions and modules pricing
EditionModules
Standard101
Professional252
Agency2003
Agency Plus3004

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Add Ons Users at $10 / user / month Brands $10 / brand / month

Likelihood to Renew

HeyOrca

We decided today that we were renewing our use
Read full review

Zoho

Zoho Social is the BEST! I have found the perfect solution to social media marketing! It is extremely affordable and I highly recommend it! Create a post once and post it to 5 or more social media platforms! LOVE IT!! :)
Read full review

Usability

HeyOrca

Hey Orca has a lot of really great features, they make the workflow really easy and are extremely available for help with questions. I think there are some minor workflow issues that it could overcome and features it could add on that are available in other apps. It definitely doesn't offer the best analytics and also hasn't offered single image direct publishing like hootsuite does. Yet, it's benefits outweigh those minor inconveniences for our team
Read full review

Zoho

I think it provides good value for money, a streamlined, intuitive, user friendly platform, with lots of features I'm still discovering. The social media publishing is easy and effective to use. We would love to see the monitoring feature included in the basic package but for the price you can't ask much more, really
Read full review

Reliability and Availability

HeyOrca

No answers on this topic

Zoho

We've never had a problem with availability
Read full review

Performance

HeyOrca

No answers on this topic

Zoho

Excellent performance for what it does. No problem downloading pages on the desktop or mobile. It integrates well with other Zoho products. Outside of Zoho? Forget it.
Read full review

Support Rating

HeyOrca

No answers on this topic

Zoho

Very fast replies all the time with kind support staff who have helped me with a query we sent to them. While trialing the platform they were also very helpful to us allowing us to avail of the extended free trial period and applied this to our account in no time without any difficulty or work on our part.
Read full review

Implementation Rating

HeyOrca

No answers on this topic

Zoho

Self implementation, so I have to be happy with myself.
Read full review

Alternatives Considered

HeyOrca

Much easier to use and understand. HeyOrca does what they do and they do it best, they don't complicate it with other things like Sprout Social does.
Read full review

Zoho

I have been using Zoho Invoice for more than a year and I find it really useful. As an IT startup we have few foreign clients and we were looking for an invoicing app/software which has multi-currency feature. As most of the apps like Vyapar, Billbook, etc have the option for invoicing in INR only.
Read full review

Scalability

HeyOrca

No answers on this topic

Zoho

You can use it for multiple business sizes.
Read full review

Return on Investment

HeyOrca

  • Sustains our clients due to its layout and user-friendliness
  • Doesn't really allow for a lot of SEO work in the platform which doesn't help get clients
Read full review

Zoho

  • I had a month-long delay in launching my website. Zoho Social allowed me to continue to build an audience and anticipation while the website technical issues were worked out.
  • The free trial meant I could give it a good try before spending any of my precious startup budget.
Read full review

Screenshots

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