HostGator vs. JetRails

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HostGator
Score 6.8 out of 10
N/A
HostGator, from Newfold Digital (formerly Endurance), is a web hosting service with WordPress hosting, VPS hosting, and dedicated hosting capabilities.
$2.75
per month
JetRails
Score 9.8 out of 10
Mid-Size Companies (51-1,000 employees)
JetRails headquartered in Des Plaines is a managed hosting at scale provider supporting Drupal, WordPress, as well as ecommerce solutions (Magento, WooCommerce, BigCommerce).N/A
Pricing
HostGatorJetRails
Editions & Modules
Hatchling
$2.75
per month
Baby
$3.50
per month
Business
$5.25
per month
No answers on this topic
Offerings
Pricing Offerings
HostGatorJetRails
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
HostGatorJetRails
Considered Both Products
HostGator

No answer on this topic

JetRails
Chose JetRails
We used HostGator in the past when our website was still small and fairly new. Easy to set up, but nowhere near the level of complexity, details, and help from actual human beings that JetRails provides.
Top Pros
Top Cons

No answers on this topic

Best Alternatives
HostGatorJetRails
Small Businesses
Cloudways
Cloudways
Score 9.5 out of 10
Cloudways
Cloudways
Score 9.5 out of 10
Medium-sized Companies
WP Engine
WP Engine
Score 9.2 out of 10
WP Engine
WP Engine
Score 9.2 out of 10
Enterprises
Pantheon
Pantheon
Score 8.4 out of 10
Pantheon
Pantheon
Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HostGatorJetRails
Likelihood to Recommend
6.7
(19 ratings)
9.8
(4 ratings)
Likelihood to Renew
8.0
(1 ratings)
-
(0 ratings)
Usability
-
(0 ratings)
9.8
(4 ratings)
Support Rating
7.8
(5 ratings)
9.8
(4 ratings)
User Testimonials
HostGatorJetRails
Likelihood to Recommend
Newfold Digital (Endurance + Web.com)
HostGator for email, domain and website hosting--delightful, 100% satisfied! Have always had ample capacity for company email needs, features work well. I have used it off and on for several organizations since 2011. HostGator website building is fairly straightforward, although I wouldn't recommend it for first-time web designing. The pluses on the HostGator website builder: great-looking themes, adequate webpage capacity, really cool scrolling capabilities, which trends well now. Easier than building a WordPress website from scratch, which can also be done for free in HostGator. I'd say it's limited compared to feature-rich WP, but it designs as nicely as Wix.
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JetRails
JetRails is perfect for our small online company. We do not have our own in-house web team, so having a company like JetRails that clearly cares about the success of our website and is patient and understanding of our limitations on technical knowledge is incredibly valuable. We originally started out on HostGator and the help and customer service was 0; we were left on our own. Working with JetRails is the opposite; it provides peace of mind and assurance.
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Pros
Newfold Digital (Endurance + Web.com)
  • The pricing is a big feature for this hosting company
  • Every three years when the hosting contract is coming to an end, they offer a reduced fee to upgrade your server plan, which is more cost effective than renewing at the regular rate for whatever plan you're currently using.
  • The customer service workers are professional and friendly.
Read full review
JetRails
  • Hosting.
  • Magento hosting.
  • Big Commerce hosting.
Read full review
Cons
Newfold Digital (Endurance + Web.com)
  • Support could be better, it takes a long time to connect with somebody
  • You need to pay extra for a backup you can rely on
  • SiteLock is sold separately, but did not help when we were hacked
  • Site seems to slow down from time to time
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JetRails
  • Expanded offering for Wordpress
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Likelihood to Renew
Newfold Digital (Endurance + Web.com)
Because we have in house technical support to compensate the lack of quality HostGator tech support, and because the price continues to be affordable the business is likely to continue using HostGator. They provide what the business needs and we have in house support to maintain it.
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JetRails
No answers on this topic
Usability
Newfold Digital (Endurance + Web.com)
No answers on this topic
JetRails
JetRails staff is very, very, very knowledgeable.
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Support Rating
Newfold Digital (Endurance + Web.com)
While you will get support from HostGator, it seems to be a different level from 8-10 years ago. It may take 15-20 minutes to get someone on chat, and unless you follow up, I've found followup email support to take a couple of days. If you stick with it, though, you will get support, and I've never had a problem they couldn't help with.
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JetRails
10/10 hands-down! Support is very fast to respond to tickets. We have an account manager who keeps me informed and is easy to work with. We also have a customer support representative who reaches out and checks in on us from time to time. I am serious when I say that they act like they are part of our company and our team, and not just a vendor. That level of support and confidence is hard to come by these days.
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Alternatives Considered
Newfold Digital (Endurance + Web.com)
I prefer HostGator over GoDaddy. HostGator does have better and more reliable customer support, and the user interface and user experience are overall much more friendly and easier to use. GoDaddy does have downtime associated with their hosting in my experience, but I have not experienced that with HostGator.
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JetRails
JetRails works well in conjunction with a wide variety of hosting solutions.
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Return on Investment
Newfold Digital (Endurance + Web.com)
  • Usage of resale options easily quadrupled the money I was spending on HostGator
  • Trust in the host has to be earned, and HostGator has not retained that for me -- it will be a while before I feel confident in their uptime again
  • Overall, HG has been a positive impact on my business as a web developer
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JetRails
  • Saved us time
  • Saved us money
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ScreenShots