Likelihood to Recommend Newfold Digital (Endurance + Web.com)
HostGator for email, domain and website hosting--delightful, 100% satisfied! Have always had ample capacity for company email needs, features work well. I have used it off and on for several organizations since 2011. HostGator website building is fairly straightforward, although I wouldn't recommend it for first-time web designing. The pluses on the HostGator website builder: great-looking themes, adequate webpage capacity, really cool scrolling capabilities, which trends well now. Easier than building a
WordPress website from scratch, which can also be done for free in HostGator. I'd say it's limited compared to feature-rich WP, but it designs as nicely as
Wix .
Read full review JetRails is perfect for our small online company. We do not have our own in-house web team, so having a company like JetRails that clearly cares about the success of our website and is patient and understanding of our limitations on technical knowledge is incredibly valuable. We originally started out on
HostGator and the help and customer service was 0; we were left on our own. Working with JetRails is the opposite; it provides peace of mind and assurance.
Read full review Pros Newfold Digital (Endurance + Web.com)
The pricing is a big feature for this hosting company Every three years when the hosting contract is coming to an end, they offer a reduced fee to upgrade your server plan, which is more cost effective than renewing at the regular rate for whatever plan you're currently using. The customer service workers are professional and friendly. Read full review Hosting. Magento hosting. Big Commerce hosting. Read full review Cons Newfold Digital (Endurance + Web.com)
Support could be better, it takes a long time to connect with somebody You need to pay extra for a backup you can rely on SiteLock is sold separately, but did not help when we were hacked Site seems to slow down from time to time Dan Gospe Chief Operating Officer, and HIPAA Privacy Officer
Read full review Expanded offering for Wordpress Read full review Likelihood to Renew Newfold Digital (Endurance + Web.com)
Because we have in house technical support to compensate the lack of quality HostGator tech support, and because the price continues to be affordable the business is likely to continue using HostGator. They provide what the business needs and we have in house support to maintain it.
Read full review Usability Newfold Digital (Endurance + Web.com)
JetRails staff is very, very, very knowledgeable.
Read full review Support Rating Newfold Digital (Endurance + Web.com)
While you will get support from HostGator, it seems to be a different level from 8-10 years ago. It may take 15-20 minutes to get someone on chat, and unless you follow up, I've found followup email support to take a couple of days. If you stick with it, though, you will get support, and I've never had a problem they couldn't help with.
Read full review 10/10 hands-down! Support is very fast to respond to tickets. We have an account manager who keeps me informed and is easy to work with. We also have a customer support representative who reaches out and checks in on us from time to time. I am serious when I say that they act like they are part of our company and our team, and not just a vendor. That level of support and confidence is hard to come by these days.
Read full review Alternatives Considered Newfold Digital (Endurance + Web.com)
I prefer HostGator over
GoDaddy . HostGator does have better and more reliable customer support, and the user interface and user experience are overall much more friendly and easier to use.
GoDaddy does have downtime associated with their hosting in my experience, but I have not experienced that with HostGator.
Read full review JetRails works well in conjunction with a wide variety of hosting solutions.
Read full review Return on Investment Newfold Digital (Endurance + Web.com)
Usage of resale options easily quadrupled the money I was spending on HostGator Trust in the host has to be earned, and HostGator has not retained that for me -- it will be a while before I feel confident in their uptime again Overall, HG has been a positive impact on my business as a web developer Read full review Saved us time Saved us money Read full review ScreenShots