What users are saying about
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Top Rated
314 Ratings
24 Ratings

Hotjar

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Top Rated
314 Ratings
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Score 8.5 out of 100
24 Ratings
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Score 9.7 out of 100

Feature Set Ratings

    Survey Format & Appearance

    Hotjar

    Feature Set Not Supported
    N/A
    9.1

    Qualaroo

    91%
    Qualaroo Insights ranks higher in 3/3 features

    Survey templates

    N/A
    0 Ratings
    8.8
    88%
    11 Ratings

    Themes

    N/A
    0 Ratings
    8.8
    88%
    10 Ratings

    Custom logo/branding

    N/A
    0 Ratings
    9.7
    97%
    10 Ratings

    Survey Content

    Hotjar

    Feature Set Not Supported
    N/A
    9.4

    Qualaroo

    94%
    Qualaroo Insights ranks higher in 3/3 features

    Changes to live survey

    N/A
    0 Ratings
    9.6
    96%
    11 Ratings

    Question design help

    N/A
    0 Ratings
    9.0
    90%
    10 Ratings

    Multiple question types

    N/A
    0 Ratings
    9.5
    95%
    11 Ratings

    Survey Logic

    Hotjar

    Feature Set Not Supported
    N/A
    9.2

    Qualaroo

    92%
    Qualaroo Insights ranks higher in 1/1 features

    Survey logic flexibility

    N/A
    0 Ratings
    9.2
    92%
    12 Ratings

    Survey Reporting & Analytics

    Hotjar

    Feature Set Not Supported
    N/A
    9.4

    Qualaroo

    94%
    Qualaroo Insights ranks higher in 5/5 features

    Response tracking

    N/A
    0 Ratings
    9.2
    92%
    12 Ratings

    Data export

    N/A
    0 Ratings
    9.4
    94%
    12 Ratings

    Standard reports

    N/A
    0 Ratings
    9.6
    96%
    11 Ratings

    Custom reports

    N/A
    0 Ratings
    9.1
    91%
    11 Ratings

    Analytics

    N/A
    0 Ratings
    9.6
    96%
    11 Ratings

    Survey Administration & Security

    Hotjar

    Feature Set Not Supported
    N/A
    9.6

    Qualaroo

    96%
    Qualaroo Insights ranks higher in 2/2 features

    Access controls

    N/A
    0 Ratings
    9.6
    96%
    11 Ratings

    Compliance

    N/A
    0 Ratings
    9.6
    96%
    11 Ratings

    Survey Distribution

    Hotjar

    Feature Set Not Supported
    N/A
    9.3

    Qualaroo

    93%
    Qualaroo Insights ranks higher in 2/2 features

    Vendor-offered crowdsourcing

    N/A
    0 Ratings
    9.6
    96%
    7 Ratings

    Respondent restrictions

    N/A
    0 Ratings
    9.1
    91%
    9 Ratings

    Attribute Ratings

    • Qualaroo Insights is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating

    Likelihood to Recommend

    8.8

    Hotjar

    88%
    104 Ratings
    9.6

    Qualaroo

    96%
    16 Ratings

    Likelihood to Renew

    5.1

    Hotjar

    51%
    2 Ratings
    8.1

    Qualaroo

    81%
    3 Ratings

    Usability

    9.6

    Hotjar

    96%
    6 Ratings
    9.7

    Qualaroo

    97%
    9 Ratings

    Availability

    Hotjar

    N/A
    0 Ratings
    10.0

    Qualaroo

    100%
    2 Ratings

    Performance

    Hotjar

    N/A
    0 Ratings
    8.0

    Qualaroo

    80%
    2 Ratings

    Support Rating

    9.6

    Hotjar

    96%
    4 Ratings
    9.7

    Qualaroo

    97%
    12 Ratings

    Implementation Rating

    Hotjar

    N/A
    0 Ratings
    9.0

    Qualaroo

    90%
    4 Ratings

    Ease of integration

    9.0

    Hotjar

    90%
    2 Ratings

    Qualaroo

    N/A
    0 Ratings

    Product Scalability

    Hotjar

    N/A
    0 Ratings
    5.0

    Qualaroo

    50%
    1 Rating

    Likelihood to Recommend

    Contentsquare

    Hotjar is good for a first pass at understanding user sentiment or locating potential usability issues. There are features such as "rage clicked" which shows recordings or instances when a user rage clicked or had an issue with your site. Hotjar has also been helpful to launch intercept surveys on mobile, desktop, and app, which not all competitor software allow. Hotjar recordings are fun to watch. "Watching Hotjar like Netflix" is a favorite pastime at work.
    Read full review

    Qualaroo

    It makes it easy to move from design to development. We collect highly targeted feedback without organizing a meeting to discuss every iteration, saving time and effort. The comments are open-ended and unorganized. But with survey Nudges, we can ask additional questions about design UI/UX.
    Read full review

    Pros

    Contentsquare

    • Heat mapping is great on Hotjar. It is a good place to start when you are looking at the UX & CRO on your website. You can see the % of people clicking on elements on a page, how far they scroll, and mouse movements.
    • Hotjar is great for session recordings. These record the mouse movements, clicks, pages and scrolls of a user in video format. You can watch these to investigate what works well on a site and identify potential roadblocks and bugs.
    • Hotjar is great as it ensures that users details are anonymous; for instance, if you are watching a session recording, you cannot see what a user types in a form field, as Hotjar blanks this out.
    • Hotjar has a poll function, so you can have polls on your website.
    Read full review

    Qualaroo

    • Qualaroo’s question engine connects fragmented data points spread across all the customer feedback gathered from varied sources.
    • Qualaroo allows us to connect with our customers’ questions directly so that we can focus on the most important ones on priority.
    • The insights we get from Qualaroo surveys help us prioritize which hypotheses to formally run as an experiment first, and which to implement straight away.
    Read full review

    Cons

    Contentsquare

    • Hotjar is primarily used for web-based experiences. Not that easy to use on mobile apps.
    • I'd love to see Hotjar integrated with Google Analytics for an even deeper view.
    • Hotjar is primarily used by smaller organizations...pricing can get steep quickly for larger organizations.
    Read full review

    Qualaroo

    • I wish the dashboard was a little more interactive so that you can do some deeper analysis - things like filtering out people who answered a certain way
    • I wish the building of the survey "nudge" was easier and more visual - it's a bit clunky and hard to reorder questions.
    • I wish there was a way to add more logic into questions, as you have to duplicate questions to get around this which can make the building process difficult
    Read full review

    Pricing Details

    Hotjar

    Starting Price

    $0 2k pageviews/per day

    Editions & Modules

    Hotjar editions and modules pricing
    EditionModules
    Basic01
    Plus39.002
    Business993

    Footnotes

    1. 2k pageviews/per day
    2. 10k pageviews per day/per month
    3. 20k pageviews per day/per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Qualaroo

    Starting Price

    $199 per month

    Editions & Modules

    Qualaroo editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Contentsquare

      Even though the heat maps and user recordings were useful, our website was significantly slowed down after we installed Hotjar, so much so, that it took over a minute for our blog to load. The data that we gathered was not worth the length that it took our website to load.
      Read full review

      Qualaroo

      The micro-survey landscape is evolving very quickly and it seems like there is a new entrant almost every month. I'm generally happy with Qualaroo (we got what we expected) and I like the folks on the Qualaroo team (support is fast and friendly and rarely needed), but there haven't been real improvements to the platform in the last eight months. We will be re-assessing Qualaroo's features and price versus other competitors when our current contract is up.
      Read full review

      Usability

      Contentsquare

      So easy and simple to use! Straightforward anyone in the team is able to easily go in and set up anything in Hotjar. The UI is really simple. Whenever you give feedback to Hotjar they continously take on board the feedback and improve the tool.
      Read full review

      Qualaroo

      We know the value of consumer feedback and believe that users actually want to be a part of the process. With Qualaroo, we have learnt that people like answering certain types of questions, especially if you ask them something about themselves — like what they want most and their motivations behind purchases — they can’t resist typing a response.
      Read full review

      Reliability and Availability

      Contentsquare

      No answers on this topic

      Qualaroo

      I've never experienced an outage where Qualaroo was unavailable. I don't think I've even gotten notices for scheduled down/maintenance time. The platform is always available.
      Read full review

      Performance

      Contentsquare

      No answers on this topic

      Qualaroo

      Our developers complain that Qualaroo is just one of several similar site add-ons that slow down our site performance. I'm skeptical that Qualaroo has any measurable impact on our page load times, but don't have any hard evidence either way. The Qualaroo admin interface and reporting mechanisms are all quick and reliable.
      Read full review

      Support Rating

      Contentsquare

      Hotjar is a SaaS-based company, and as such has a good support service. Users can quickly submit support tickets through Hotjar's online portal. Enterprise customers get access to additional support members and have SLAs to support their larger, more complex needs. Overall, Hotjar is extremely reliable and I've never had to reach out to customer support.
      Read full review

      Qualaroo

      I have only contacted customer support twice, and they have managed to solve my problem every time. There is a slight waiting time between the query and resolution, but other than that I don’t need to contact them time and again to understand things since their help section is sufficient most of the time.
      Read full review

      In-Person Training

      Contentsquare

      No answers on this topic

      Qualaroo

      Not available for the Pro edition.
      Read full review

      Online Training

      Contentsquare

      No answers on this topic

      Qualaroo

      Qualaroo doesn't offer full-blown online training, at least not that I've used or needed. The online help documentation is adequate and Qualaroo-sponsored webinars are informative.
      Read full review

      Implementation Rating

      Contentsquare

      No answers on this topic

      Qualaroo

      Have your technical team set up the "Identify" feature right out of the gate - this is a "fire and forget" feature. Once it's set up, your data is much more valuable. Also, if there are very specific kinds of page targeting you might imagine doing, have a technical person set up and test at least 2-3 examples of using Qualaroo's regular expression features to achieve this targeting. With a couple good examples in place to work from, it becomes much easier to create your own regular expressions for custom targeting.
      Read full review

      Alternatives Considered

      Contentsquare

      HotJar was selected for a few reasons:
      • Video Capture - HotJars video capture of user sessions is nothing short of amazing. It is so useful (not to mention cool) to see, in real time, how users interact with our software. It makes our jobs so much easier and more enjoyable to get this type of d
      • User Surveys - The ease and flexibility of surveys we can make available on our website are an awesome tool to get additional data.
      • Simple implementation - Adding a very small amount of code to our website gives us the ability to use all of HotJars features without having to touch our code again.
      Read full review

      Qualaroo

      Qualaroo makes it very easy to launch a quick survey based on templates or custom questions with an intuitive user interface. It is also very flexible and can be easily integrated with AB testing thanks to the advanced options. Reports are getting better but analytics wise it's still not up to the refinement level of SurveyMonkey but it does beat the latter in terms of UI experience. When compared to SurveyGizmo, the flexibility on surveys is what stands out and how easy it is to create different survey flows.
      Read full review

      Scalability

      Contentsquare

      No answers on this topic

      Qualaroo

      Qualaroo's simplicity has its down sides when it comes to scaling. Managing multiple nudges across multiple domains, at least in the Pro edition, is challenging. The active nudges all appear as a single list on the admin home page, automatically grouped by domains. Archived nudges are on a separate tab. It would be helpful to have a folder system to organize nudges. Also, once you have multiple active nudges that are targeted to different sections of your site using regular expressions, it's difficult to keep track of what is appearing where. It's also difficult, if not impossible, to figure out where you may have competing nudges. And there's no ability to assign reporting or configuration access to other members of your team. The Pro edition has a single login, which must be shared if you have multiple staff who want to use Qualaroo.
      Read full review

      Return on Investment

      Contentsquare

      • We have fixed many issues, for example, checkout usability problems with the video recording feature. You can catch bugs and get an overall idea of how a particular page is working.
      • Polls have helped us pair intent with the video sessions, so we can understand better why certain users answered different things. You get greedy and try to ask everything but that won't work. Keep it simple and it will give you small but important insights.
      Read full review

      Qualaroo

      • Qualaroo has proven to be extremely useful when it comes to improving conversions.
      • We deployed Qualaroo on our website to survey visitors and uncover their pain points about our landing page.
      • Using the feedback, we made several critical changes to our page, including the visibility of the CTA button, information on the page, and the quality of pictures. Since the implementation, there has been a significant increase in conversions, and our visitors have been getting a lot more value from the landing page.
      Read full review

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