What users are saying about
229 Ratings
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Score 8.2 out of 100
255 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

HotSchedules

For small to medium-sized companies HotSchedules works great when business is very static. If you are simply using HotSchedules for a schedule writing tool, it is phenomenal. However, it does miss the mark as a labor control software. Needs more controls to keep managers aware of spending versus historical sales data.
Anonymous | TrustRadius Reviewer

QuickBooks Time (formerly TSheets)

It would be very useful for certain remote jobs that require a high level of presence, as in the case of web development, or remote maintenance sessions, so that when reviewing the work data it is possible to ensure that there will be no failures. By being able to include files in the management, from the equipment tab, it is possible to fully control the hours in which each change in these files were made.
Jim Livingston | TrustRadius Reviewer

Pros

HotSchedules

  • Communication is so simple on HotSchedules. Whether it is communicating a new schedule release, or a quick note about tonight's shift we as managers are able to easily communicate and know that it will reach our team through text notifications, or email notifications.
  • The Meal Break planning tool is very useful in being able to help our floor leaders clearly understand and plan for what breaks are needed throughout the shift. This allows them to come up with a strategic game plan quickly and spend more time with our guests.
  • Shift Swaps and Releases are so seamless. This is our favorite tool as it makes helping our team cover shifts extremely easy and painless. On the flip side it also makes staff who want more hours be able to find what is available in real time.
Anonymous | TrustRadius Reviewer

QuickBooks Time (formerly TSheets)

  • Support (their help desk team is incredibly helpful and always quick to respond).
  • Ease of access and use (the app is user-friendly an intuitive, and the desktop version is equally as approachable).
  • Manager functionality (it's useful to be able to clock employees in and out at multiple events on the same day by sorting them into different groups by manager/event).
Gigi Greene | TrustRadius Reviewer

Cons

HotSchedules

  • Clocking In and out can be a little slow. It takes longer to clock in then our previous method. Before we just had a card you swiped and it would clock you in. Took 2 seconds. Now with the Hotschdules method we use it take 30 seconds or so. Not a huge issue but it can add up if you have one computer and a line of employees waiting to clock in.
  • Time Cards. It does not allow you to view someones current time until the "punch" has ended. If the manager would like to check what time the employee clocked in/out from lunch they have to wait until the employee has clocked out for the day before the record is generated. As a shift lead you may send and employee to lunch but forget to note what time you sent them. Awhile passes and you feel like they should be back by now, so you want to go in and see what time they left for lunch but it does not show you that punch record because the employee is still "clocked in" they are just on their "Meal Break"
  • The ability to customize the restrictions for Clocking in and out. You can set it up so that employees can only clock in from a specific location, however if you have a manager who is allowed to work from home they would not be able to clock in without being at the same location as set in the software. It would be nice to see it able to be customized per user.
Anonymous | TrustRadius Reviewer

QuickBooks Time (formerly TSheets)

  • The desktop version of the TSheets schedule does not have a search feature. This makes it challenging to find things you are looking for without extra work
  • The app can be a bit buggy. Though it is a great app, there are many reasons that the app will stop syncing and can cause problems with staff scheduling
Kristin Cole | TrustRadius Reviewer

Likelihood to Renew

HotSchedules

HotSchedules 9.1
Based on 2 answers
Ease of use, efficiently creating and posting staff schedules.
Sawyer Harrison | TrustRadius Reviewer

QuickBooks Time (formerly TSheets)

QuickBooks Time (formerly TSheets) 9.9
Based on 2 answers
TSheets tech support people, like Shawn Sommer, from Tsheets. She has been instrumental, after terminating the person in charge of TSheets I was left with a learning curve too high to climb but after 10 mins of her instructions I was able to make payroll in no time. She cleared all errors that nobody had fixed before.
TSheets is not a vendor for me, TSheets is my partner in business. Thank you TSheets.
Carolina Bellino | TrustRadius Reviewer

Usability

HotSchedules

HotSchedules 8.7
Based on 12 answers
6 Years of Experience provides me the insight on the upgrades and changes that HotSchedules has done to improve the experience of its users. There are so many features that we still have not started or used to the fullest, but we believe that we are currently getting a strong value out of the money that is paid for this product.
Frank Jameson | TrustRadius Reviewer

QuickBooks Time (formerly TSheets)

QuickBooks Time (formerly TSheets) 10.0
Based on 3 answers
Our employees find TSheets easy to use and spend minimal time at reporting hours using it. As an administrator and user of the TSheets "data and information" I am extremely positive on the functionality and reporting that it has provided me. From its ease of set-up to training to reporting, TSheets has made us so much more efficient from an administration standpoint
Anonymous | TrustRadius Reviewer

Support Rating

HotSchedules

HotSchedules 8.9
Based on 4 answers
On rare occasions a phone call has been required to find the solution to a problem, the HotSchedules response staff have been helpful, courteous, and genuinely seem to care for their clients and take pride in what they do. The consistent development and fine tuning of the platform, interface, and mobile environment shows that this is not a program full of people who rest on their laurels.
Anonymous | TrustRadius Reviewer

QuickBooks Time (formerly TSheets)

QuickBooks Time (formerly TSheets) 8.7
Based on 56 answers
I have never failed to have an issue resolved within minutes of contacting Support. Jen D recently assisted my with an export issue and I was back on track in less the 10 minutes. She was knowledgable and thought about the current and future contexts of the issue and assured there would be no recurrence next payroll.
Curtis Bobsin | TrustRadius Reviewer

Alternatives Considered

HotSchedules

I have not used any other Scheduling software for employees. As a campground manager in the summer season, we are using campground master for reservations. it is very similar in process to employee scheduling. the ability to the user of that program to set up their own parameters for time and reservations is something that would benefit the employee scheduling software.
Anonymous | TrustRadius Reviewer

QuickBooks Time (formerly TSheets)

Besides Intuit Payroll (Sage), the only program I've used is WorkBrain through Menards, and it's more as a scheduling guideline for management, employees don't use it to punch in or out or record hours. However, WorkBrain does show scheduling and it matches with a punch clock to record those hours. Every other place I've used has used either punch clocks or handwritten time cards. I think the TSheets is modern, user-friendly, convenient, accessible, and cost-effective for the owners. It also streamlines payroll for the Accountant instead of manually entering all hours for multiple employees by hand into a software program like Sage.
Heather Urban | TrustRadius Reviewer

Return on Investment

HotSchedules

  • Saving time on scheduling means our managers can focus more on guest experience, managing the floor and other areas that contribute to the success of our business.
Amanda Zelichowski | TrustRadius Reviewer

QuickBooks Time (formerly TSheets)

  • As a Microsoft Access software development shop, Help4Access could have built ourselves a time tracking system, but why reinvent the wheel?
  • tSheets got us out of spreadsheets and into the cloud in days not months.
  • The ROI the first year is over $5,000.
Sasha Froyland | TrustRadius Reviewer

Screenshots

Pricing Details

HotSchedules

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HotSchedules Editions & Modules

Additional Pricing Details

QuickBooks Time (formerly TSheets)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

QuickBooks Time (formerly TSheets) Editions & Modules

Edition
Free$01
Premium$82
Elite$103
  1. 1 user, unlimited projects
  2. per user/month + $20 base fee/month (paid annually)
  3. per user/month + $40 base fee/month (paid annually)
Additional Pricing Details

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