What users are saying about
231 Ratings
11 Ratings
231 Ratings
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Score 6.1 out of 100
11 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

HotSchedules

For small to medium-sized companies HotSchedules works great when business is very static. If you are simply using HotSchedules for a schedule writing tool, it is phenomenal. However, it does miss the mark as a labor control software. Needs more controls to keep managers aware of spending versus historical sales data.
Anonymous | TrustRadius Reviewer

TouchBistro

It works great for a small business where all the data entry and reporting and changes can be done in-house. Payroll is a piece of cake for a smaller business with Touch Bistro. It might not work as well for a larger business or a business that needs things done faster.
Robin Lilly | TrustRadius Reviewer

Pros

HotSchedules

  • Communication is so simple on HotSchedules. Whether it is communicating a new schedule release, or a quick note about tonight's shift we as managers are able to easily communicate and know that it will reach our team through text notifications, or email notifications.
  • The Meal Break planning tool is very useful in being able to help our floor leaders clearly understand and plan for what breaks are needed throughout the shift. This allows them to come up with a strategic game plan quickly and spend more time with our guests.
  • Shift Swaps and Releases are so seamless. This is our favorite tool as it makes helping our team cover shifts extremely easy and painless. On the flip side it also makes staff who want more hours be able to find what is available in real time.
Anonymous | TrustRadius Reviewer

TouchBistro

  • Easy to learn being iOS-based
  • Being cloud-based, your product mix, as well as your detailed modifier list, is available immediately
  • Able to access reports, sales, hours, etc. from mobile app
Jayelynn Willman | TrustRadius Reviewer

Cons

HotSchedules

  • Clocking In and out can be a little slow. It takes longer to clock in then our previous method. Before we just had a card you swiped and it would clock you in. Took 2 seconds. Now with the Hotschdules method we use it take 30 seconds or so. Not a huge issue but it can add up if you have one computer and a line of employees waiting to clock in.
  • Time Cards. It does not allow you to view someones current time until the "punch" has ended. If the manager would like to check what time the employee clocked in/out from lunch they have to wait until the employee has clocked out for the day before the record is generated. As a shift lead you may send and employee to lunch but forget to note what time you sent them. Awhile passes and you feel like they should be back by now, so you want to go in and see what time they left for lunch but it does not show you that punch record because the employee is still "clocked in" they are just on their "Meal Break"
  • The ability to customize the restrictions for Clocking in and out. You can set it up so that employees can only clock in from a specific location, however if you have a manager who is allowed to work from home they would not be able to clock in without being at the same location as set in the software. It would be nice to see it able to be customized per user.
Anonymous | TrustRadius Reviewer

TouchBistro

  • There needs to be a way to stop TouchBistro from printing a customer copy every credit card transaction. Nobody wants this copy and I’m using double the amount of thermal paper
David Ayers | TrustRadius Reviewer

Likelihood to Renew

HotSchedules

HotSchedules 9.1
Based on 2 answers
Ease of use, efficiently creating and posting staff schedules.
Sawyer Harrison | TrustRadius Reviewer

TouchBistro

No score
No answers yet
No answers on this topic

Usability

HotSchedules

HotSchedules 8.8
Based on 12 answers
6 Years of Experience provides me the insight on the upgrades and changes that HotSchedules has done to improve the experience of its users. There are so many features that we still have not started or used to the fullest, but we believe that we are currently getting a strong value out of the money that is paid for this product.
Frank Jameson | TrustRadius Reviewer

TouchBistro

No score
No answers yet
No answers on this topic

Support Rating

HotSchedules

HotSchedules 8.9
Based on 4 answers
On rare occasions a phone call has been required to find the solution to a problem, the HotSchedules response staff have been helpful, courteous, and genuinely seem to care for their clients and take pride in what they do. The consistent development and fine tuning of the platform, interface, and mobile environment shows that this is not a program full of people who rest on their laurels.
Anonymous | TrustRadius Reviewer

TouchBistro

TouchBistro 9.1
Based on 1 answer
First of all, I hardly ever need support for Touch Bistro, that’s how well it works. In the very instances over the years where I did need to call, customer support was easily accessible and fast and accurate with their responses
Robin Lilly | TrustRadius Reviewer

Alternatives Considered

HotSchedules

I have not used any other Scheduling software for employees. As a campground manager in the summer season, we are using campground master for reservations. it is very similar in process to employee scheduling. the ability to the user of that program to set up their own parameters for time and reservations is something that would benefit the employee scheduling software.
Anonymous | TrustRadius Reviewer

TouchBistro

We have not used other products, but when researching other products, the TouchBistro interface seemed much more user-friendly and that is why we selected TouchBistro.
Anonymous | TrustRadius Reviewer

Return on Investment

HotSchedules

  • Saving time on scheduling means our managers can focus more on guest experience, managing the floor and other areas that contribute to the success of our business.
Amanda Zelichowski | TrustRadius Reviewer

TouchBistro

  • Planning from previous dates.
  • On the go reporting in order to cut staff when slow.
  • Negative to rely on internet connection.
  • Negative to have to rely on updates from Apple.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

HotSchedules

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HotSchedules Editions & Modules

Additional Pricing Details

TouchBistro

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TouchBistro Editions & Modules

Edition
POS License$691
Reservations$2291
Online Ordering$501
Gift Cards$251
  1. per month
Additional Pricing Details

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