HotTelecom vs. Sangoma Asterisk

When our clients or partners call our corporate number they can now reach any needed employee or department by themselves. It is simple - they just need to use voice assistant and press the needed number.

Digium Asterisk is well suited for a city government as a communications solution for internal and external use. Other options like PBX are more expensive and hard to escalate. VoIP makes it easier to use the communications infrastructure instead that already exists rather than having to wire every phone when the solution is a digital or analog phone. In my city, government offices are not in the same place, which makes it harder to communicate everything together.

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• Friendly and responsive customer support.
• Wide geographical coverage.
• It's easy to set up.
• High-quality phone calls.
• There are a lot of additional services available.

• Easy communication and configuration with many soft phone and hard phone models
• A great community that helps the software have more and more functionality

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• Video calling is not available as a feature.

• Transferring to a Voicemail is particularly hard to do, and calls tend to drop when transferring.
• I would like a different interface; the current one feels clumsy
• Over the weekend, it logs you out, and you have to remember your password or reset it to gain access.

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Independently Invited by TrustRadius

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User friendly. Very little training to use it

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We are totally satisfied with help Customer Support. They were quick and responsive

I have asked in the not so recent past about having my phone updated with my saved Digium "favorites" list but it doesn't seem that this is possible

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Recently I've been using Vonage Business, and while it is far more expensive and a lot less configurable than Digium, the mobility is essential for my new role. Digium is ideal for a business with both a very technical staff and a user base that is not remote. Digium was selected due to price and ability to create custom applications.

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Independently Invited by TrustRadius

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• We've got the option to use another marketing channel with HotTelecom's SMS virtual phone numbers. They also provide us with an ability to count everything in marketing campaigns made with SMS numbers and to make the right decisions based on the received data.

• being zero cost, we saved at least 3 million on what a legacy pbx would have cost
• the savings and speed means lower cost on our service making us more competitive
• stability

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info