What users are saying about
5 Ratings
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Score 9.5 out of 100
52 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

HotTelecom

When our clients or partners call our corporate number they can now reach any needed employee or department by themselves. It is simple - they just need to use voice assistant and press the needed number.
Max Barashev | TrustRadius Reviewer

Vonage Business Communications

Vonage Business Cloud is well suited if you have small or limited IT staff and/or you have many remote workers and little or no on-prem hardware. I would recommend Vonage to small to medium-sized businesses. It would not be well suited to a large organization where everyone works in the same building and the IT staff has servers and staff to manage a VoIP system.
Brian Duffy | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

HotTelecom
9.6
Vonage Business Communications
Hosted PBX
HotTelecom
9.8
Vonage Business Communications
Multi-level Interactive Voice Response (IVR)
HotTelecom
9.9
Vonage Business Communications
Call reports
HotTelecom
9.1
Vonage Business Communications

Call Management

HotTelecom
9.7
Vonage Business Communications
Answering rules
HotTelecom
9.8
Vonage Business Communications
Call recording
HotTelecom
9.9
Vonage Business Communications
Call park
HotTelecom
9.8
Vonage Business Communications
Call screening
HotTelecom
9.6
Vonage Business Communications
Message alerts
HotTelecom
9.6
Vonage Business Communications

VoIP system collaboration

HotTelecom
8.8
Vonage Business Communications
Audio conferencing
HotTelecom
8.8
Vonage Business Communications

Pros

HotTelecom

  • Friendly and responsive customer support.
  • Wide geographical coverage.
  • It's easy to set up.
  • High-quality phone calls.
  • There are a lot of additional services available.
Jacob Martin | TrustRadius Reviewer

Vonage Business Communications

  • Eliminates physical phone consoles that can be pricey and unnecessary for staff.
  • Has a companion app that allows you to use your personal cell phone to check messages or make calls.
  • The desktop application is easy to use and has a number of customizable settings so that the app can be minimized but alert you of incoming calls.
Nate Casimiro | TrustRadius Reviewer

Cons

HotTelecom

  • Video calling is not available as a feature.
Anonymous | TrustRadius Reviewer

Vonage Business Communications

  • They do not take billing support calls. Online chat only. That can be dicey.
  • Desktop app can have some hiccups and there are frequent updates. Sometimes it switches from my headset to webcam for no reason I can tell. Miss the call be for I figure it out.
  • Text messaging does not handle images. Frustrates my clients when they think they can send me a pic of a signed doc or vin# and I don't get it.
Philip Schmitz, CIC | TrustRadius Reviewer

Usability

HotTelecom

No score
No answers yet
No answers on this topic

Vonage Business Communications

Vonage Business Communications 7.5
Based on 2 answers
I thought it had very practical and useful usability. It has a clean and simple interface with large fonts that make it easy to read. It isn't particularly difficult, although figuring out some operations may be a bit challenging. For the most part though, it isn't very difficult to use
Parker Green | TrustRadius Reviewer

Support Rating

HotTelecom

HotTelecom 9.7
Based on 5 answers
We are totally satisfied with help Customer Support. They were quick and responsive
Valeria Tkachenko | TrustRadius Reviewer

Vonage Business Communications

Vonage Business Communications 8.7
Based on 20 answers
We hardly have any issues with it to where we need to call them. There was a point where our connections across the board were terrible and it held us up in production quite a bit but since then things have been pretty simple and streamlined.
Andrea Vahoua | TrustRadius Reviewer

Alternatives Considered

HotTelecom

No answers on this topic

Vonage Business Communications

We believe Vonage Business Cloud is best for our organization over the AT&T and the Verizon platforms for several reasons including price, ease of use, connectivity, and other options. Since we have implemented this solution along with newer Polycom phones, we have had very few issues with our phones or our phone platform.
Elvin Thomas | TrustRadius Reviewer

Return on Investment

HotTelecom

  • We've got the option to use another marketing channel with HotTelecom's SMS virtual phone numbers. They also provide us with an ability to count everything in marketing campaigns made with SMS numbers and to make the right decisions based on the received data.
Anonymous | TrustRadius Reviewer

Vonage Business Communications

  • We were able to remove expensive and out of date phones, and replace them with the user's choice of a new phone or Bluetooth, so we saved money.
  • There was training time that needed to be committed for a 50+ person office which reduced productivity for a while.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

HotTelecom

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HotTelecom Editions & Modules

Edition
Direct virtual phone numberfrom 51
Virtual SMS numberfrom 71
Toll-free (800) numberfrom 71
Virtual PBX$652
Virtual fax number$303
  1. Monthly fee + connection fee
  2. Monthly fee
  3. Monthly fee + connection fee
Additional Pricing Details
Each price is the price of monthly fee. There might be an additional connection fee for the products.

Vonage Business Communications

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Vonage Business Communications Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

HotTelecom
9.5
Vonage Business Communications
9.0

Likelihood to Renew

HotTelecom
Vonage Business Communications
10.0

Usability

HotTelecom
Vonage Business Communications
7.5

Support Rating

HotTelecom
9.7
Vonage Business Communications
8.7

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