What users are saying about
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 10 out of 100
69 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6.2 out of 100

Feature Set Ratings

  • HotTelecom ranks higher in 2 feature sets: Cloud PBX, Call Management

Cloud PBX

10.0

HotTelecom

100%
9.4

Vonage Business Communications

94%
HotTelecom ranks higher in 3/4 features

Hosted PBX

10.0
100%
5 Ratings
9.0
90%
3 Ratings

Multi-level Interactive Voice Response (IVR)

10.0
100%
5 Ratings
9.0
90%
4 Ratings

Call reports

10.0
100%
5 Ratings
N/A
0 Ratings

Directory of employee names

N/A
0 Ratings
10.0
100%
5 Ratings

Call Management

10.0

HotTelecom

100%
9.4

Vonage Business Communications

94%
HotTelecom ranks higher in 5/5 features

Answering rules

10.0
100%
5 Ratings
10.0
100%
5 Ratings

Call recording

10.0
100%
5 Ratings
8.1
81%
2 Ratings

Call park

10.0
100%
5 Ratings
9.0
90%
4 Ratings

Call screening

10.0
100%
5 Ratings
10.0
100%
3 Ratings

Message alerts

10.0
100%
5 Ratings
10.0
100%
5 Ratings

VoIP system collaboration

9.0

HotTelecom

90%

Vonage Business Communications

Feature Set Not Supported
N/A
HotTelecom ranks higher in 1/1 features

Audio conferencing

9.0
90%
5 Ratings
N/A
0 Ratings

Mobile apps

HotTelecom

Feature Set Not Supported
N/A
10.0

Vonage Business Communications

100%
Vonage Business Communications ranks higher in 2/2 features

Mobile app for iOS

N/A
0 Ratings
10.0
100%
5 Ratings

Mobile app for Android

N/A
0 Ratings
10.0
100%
4 Ratings

Attribute Ratings

  • HotTelecom is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

10.0

HotTelecom

100%
5 Ratings
3.5

Vonage Business Communications

35%
22 Ratings

Likelihood to Renew

HotTelecom

N/A
0 Ratings
10.0

Vonage Business Communications

100%
1 Rating

Usability

HotTelecom

N/A
0 Ratings
7.5

Vonage Business Communications

75%
2 Ratings

Support Rating

9.8

HotTelecom

98%
8 Ratings
8.5

Vonage Business Communications

85%
20 Ratings

Likelihood to Recommend

Beta Company

When our clients or partners call our corporate number they can now reach any needed employee or department by themselves. It is simple - they just need to use voice assistant and press the needed number.
Read full review

Vonage

Vonage Business Cloud is well suited if you have small or limited IT staff and/or you have many remote workers and little or no on-prem hardware. I would recommend Vonage to small to medium-sized businesses. It would not be well suited to a large organization where everyone works in the same building and the IT staff has servers and staff to manage a VoIP system.
Read full review

Pros

Beta Company

  • Friendly and responsive customer support.
  • Wide geographical coverage.
  • It's easy to set up.
  • High-quality phone calls.
  • There are a lot of additional services available.
Read full review

Vonage

  • Eliminates physical phone consoles that can be pricey and unnecessary for staff.
  • Has a companion app that allows you to use your personal cell phone to check messages or make calls.
  • The desktop application is easy to use and has a number of customizable settings so that the app can be minimized but alert you of incoming calls.
Read full review

Cons

Beta Company

  • Video calling is not available as a feature.
Read full review

Vonage

  • They do not take billing support calls. Online chat only. That can be dicey.
  • Desktop app can have some hiccups and there are frequent updates. Sometimes it switches from my headset to webcam for no reason I can tell. Miss the call be for I figure it out.
  • Text messaging does not handle images. Frustrates my clients when they think they can send me a pic of a signed doc or vin# and I don't get it.
Read full review

Pricing Details

HotTelecom

Starting Price

$0

Editions & Modules

HotTelecom editions and modules pricing
EditionModules
Direct virtual phone numberfrom 51
Virtual SMS numberfrom 72
Toll-free (800) numberfrom 73
Virtual PBX654
Virtual fax number305

Footnotes

  1. Monthly fee + connection fee
  2. Monthly fee + connection fee
  3. Monthly fee + connection fee
  4. Monthly fee
  5. Monthly fee + connection fee

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Each price is the price of monthly fee. There might be an additional connection fee for the products.

Vonage Business Communications

Starting Price

Editions & Modules

Vonage Business Communications editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Usability

    Beta Company

    No answers on this topic

    Vonage

    I thought it had very practical and useful usability. It has a clean and simple interface with large fonts that make it easy to read. It isn't particularly difficult, although figuring out some operations may be a bit challenging. For the most part though, it isn't very difficult to use
    Read full review

    Support Rating

    Beta Company

    We are totally satisfied with help Customer Support. They were quick and responsive
    Read full review

    Vonage

    We hardly have any issues with it to where we need to call them. There was a point where our connections across the board were terrible and it held us up in production quite a bit but since then things have been pretty simple and streamlined.
    Read full review

    Alternatives Considered

    Beta Company

    No answers on this topic

    Vonage

    We believe Vonage Business Cloud is best for our organization over the AT&T and the Verizon platforms for several reasons including price, ease of use, connectivity, and other options. Since we have implemented this solution along with newer Polycom phones, we have had very few issues with our phones or our phone platform.
    Read full review

    Return on Investment

    Beta Company

    • We've got the option to use another marketing channel with HotTelecom's SMS virtual phone numbers. They also provide us with an ability to count everything in marketing campaigns made with SMS numbers and to make the right decisions based on the received data.
    Read full review

    Vonage

    • We were able to remove expensive and out of date phones, and replace them with the user's choice of a new phone or Bluetooth, so we saved money.
    • There was training time that needed to be committed for a 50+ person office which reduced productivity for a while.
    Read full review

    Screenshots

    Add comparison