What users are saying about
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Top Rated
2598 Ratings
16 Ratings

HubSpot CRM

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Top Rated
2598 Ratings
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Score 8.4 out of 100
16 Ratings
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Score 7.4 out of 100

Feature Set Ratings

    Sales Force Automation

    8.2

    HubSpot CRM

    82%

    Mautic

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 9/9 features

    Customer data management / contact management

    9.0
    90%
    818 Ratings
    N/A
    0 Ratings

    Workflow management

    8.5
    85%
    793 Ratings
    N/A
    0 Ratings

    Territory management

    7.4
    74%
    184 Ratings
    N/A
    0 Ratings

    Opportunity management

    8.4
    84%
    763 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    8.6
    86%
    811 Ratings
    N/A
    0 Ratings

    Contract management

    7.9
    79%
    185 Ratings
    N/A
    0 Ratings

    Quote & order management

    8.1
    81%
    522 Ratings
    N/A
    0 Ratings

    Interaction tracking

    8.7
    87%
    788 Ratings
    N/A
    0 Ratings

    Channel / partner relationship management

    7.4
    74%
    186 Ratings
    N/A
    0 Ratings

    Customer Service & Support

    7.8

    HubSpot CRM

    78%

    Mautic

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 3/3 features

    Case management

    8.1
    81%
    503 Ratings
    N/A
    0 Ratings

    Call center management

    7.7
    77%
    441 Ratings
    N/A
    0 Ratings

    Help desk management

    7.7
    77%
    466 Ratings
    N/A
    0 Ratings

    Marketing Automation

    8.8

    HubSpot CRM

    88%

    Mautic

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 2/2 features

    Lead management

    8.7
    87%
    705 Ratings
    N/A
    0 Ratings

    Email marketing

    8.8
    88%
    701 Ratings
    N/A
    0 Ratings

    CRM Project Management

    7.9

    HubSpot CRM

    79%

    Mautic

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 3/3 features

    Task management

    8.4
    84%
    732 Ratings
    N/A
    0 Ratings

    Billing and invoicing management

    7.2
    72%
    356 Ratings
    N/A
    0 Ratings

    Reporting

    8.2
    82%
    685 Ratings
    N/A
    0 Ratings

    CRM Reporting & Analytics

    8.2

    HubSpot CRM

    82%

    Mautic

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 3/3 features

    Forecasting

    7.7
    77%
    584 Ratings
    N/A
    0 Ratings

    Pipeline visualization

    8.4
    84%
    708 Ratings
    N/A
    0 Ratings

    Customizable reports

    8.3
    83%
    692 Ratings
    N/A
    0 Ratings

    Customization

    7.9

    HubSpot CRM

    79%

    Mautic

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 4/4 features

    Custom fields

    8.6
    86%
    716 Ratings
    N/A
    0 Ratings

    Custom objects

    8.5
    85%
    607 Ratings
    N/A
    0 Ratings

    Scripting environment

    6.3
    63%
    133 Ratings
    N/A
    0 Ratings

    API for custom integration

    8.3
    83%
    488 Ratings
    N/A
    0 Ratings

    Security

    8.7

    HubSpot CRM

    87%

    Mautic

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 2/2 features

    Single sign-on capability

    8.7
    87%
    607 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    8.7
    87%
    652 Ratings
    N/A
    0 Ratings

    Social CRM

    8.0

    HubSpot CRM

    80%

    Mautic

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 2/2 features

    Social data

    7.9
    79%
    478 Ratings
    N/A
    0 Ratings

    Social engagement

    8.1
    81%
    474 Ratings
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    8.2

    HubSpot CRM

    82%

    Mautic

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 2/2 features

    Marketing automation

    8.6
    86%
    529 Ratings
    N/A
    0 Ratings

    Compensation management

    7.9
    79%
    329 Ratings
    N/A
    0 Ratings

    Platform

    7.6

    HubSpot CRM

    76%

    Mautic

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 1/1 features

    Mobile access

    7.6
    76%
    616 Ratings
    N/A
    0 Ratings

    Email & Online Marketing

    HubSpot CRM

    Feature Set Not Supported
    N/A
    6.8

    Mautic

    68%
    Mautic (open source) ranks higher in 9/9 features

    WYSIWYG email editor

    N/A
    0 Ratings
    4.2
    42%
    6 Ratings

    Dynamic content

    N/A
    0 Ratings
    5.2
    52%
    7 Ratings

    Ability to test dynamic content

    N/A
    0 Ratings
    5.2
    52%
    7 Ratings

    Landing pages

    N/A
    0 Ratings
    7.2
    72%
    5 Ratings

    A/B testing

    N/A
    0 Ratings
    7.4
    74%
    6 Ratings

    Mobile optimization

    N/A
    0 Ratings
    8.3
    83%
    6 Ratings

    Email deliverability reporting

    N/A
    0 Ratings
    6.7
    67%
    11 Ratings

    List management

    N/A
    0 Ratings
    9.2
    92%
    7 Ratings

    Triggered drip sequences

    N/A
    0 Ratings
    7.8
    78%
    6 Ratings

    Lead Management

    HubSpot CRM

    Feature Set Not Supported
    N/A
    7.9

    Mautic

    79%
    Mautic (open source) ranks higher in 4/4 features

    Lead nurturing

    N/A
    0 Ratings
    8.3
    83%
    7 Ratings

    Lead scoring and grading

    N/A
    0 Ratings
    8.3
    83%
    7 Ratings

    Data quality management

    N/A
    0 Ratings
    7.7
    77%
    5 Ratings

    Automated sales alerts and tasks

    N/A
    0 Ratings
    7.2
    72%
    5 Ratings

    Campaign Management

    HubSpot CRM

    Feature Set Not Supported
    N/A
    7.7

    Mautic

    77%
    Mautic (open source) ranks higher in 2/2 features

    Calendaring

    N/A
    0 Ratings
    7.9
    79%
    5 Ratings

    Event/webinar marketing

    N/A
    0 Ratings
    7.6
    76%
    4 Ratings

    Social Media Marketing

    HubSpot CRM

    Feature Set Not Supported
    N/A
    5.8

    Mautic

    58%
    Mautic (open source) ranks higher in 2/2 features

    Social sharing and campaigns

    N/A
    0 Ratings
    5.8
    58%
    3 Ratings

    Social profile integration

    N/A
    0 Ratings
    5.8
    58%
    4 Ratings

    Reporting & Analytics

    HubSpot CRM

    Feature Set Not Supported
    N/A
    6.5

    Mautic

    65%
    Mautic (open source) ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    7.0
    70%
    7 Ratings

    Standard reports

    N/A
    0 Ratings
    5.8
    58%
    7 Ratings

    Custom reports

    N/A
    0 Ratings
    6.6
    66%
    5 Ratings

    Platform & Infrastructure

    HubSpot CRM

    Feature Set Not Supported
    N/A
    5.8

    Mautic

    58%
    Mautic (open source) ranks higher in 6/6 features

    API

    N/A
    0 Ratings
    7.2
    72%
    7 Ratings

    Role-based workflow & approvals

    N/A
    0 Ratings
    6.3
    63%
    3 Ratings

    Customizability

    N/A
    0 Ratings
    7.4
    74%
    5 Ratings

    Integration with Salesforce.com

    N/A
    0 Ratings
    6.0
    60%
    5 Ratings

    Integration with Microsoft Dynamics CRM

    N/A
    0 Ratings
    4.0
    40%
    2 Ratings

    Integration with SugarCRM

    N/A
    0 Ratings
    4.0
    40%
    2 Ratings

    Attribute Ratings

    • HubSpot CRM is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.7

    HubSpot CRM

    87%
    863 Ratings
    7.6

    Mautic

    76%
    7 Ratings

    Likelihood to Renew

    8.8

    HubSpot CRM

    88%
    10 Ratings

    Mautic

    N/A
    0 Ratings

    Usability

    8.8

    HubSpot CRM

    88%
    765 Ratings

    Mautic

    N/A
    0 Ratings

    Support Rating

    8.3

    HubSpot CRM

    83%
    21 Ratings

    Mautic

    N/A
    0 Ratings

    Implementation Rating

    9.1

    HubSpot CRM

    91%
    10 Ratings

    Mautic

    N/A
    0 Ratings

    Likelihood to Recommend

    HubSpot

    It's definitely easier to use than Salesforce. It's especially great for us in the SMB market. In my opinion, it would be nice if we were able to call out to international prospects and text them as well. The SalesMessage plugin doesn't allow for that.
    Read full review

    Acquia

    Mautic is well suited for users who do not require a lot of maintenance on the technical areas and have only the general requirements of the email marketing sector. In case the users have more precise requirements and are more focussed on the quality and a proper quantitative analysis, Mautic would not be an ideal choice. In other words for small companies Mautic would be an idea choice where the budget is a constraint and the extent of use is low but in cases where budget is not really a constraint against the performance and quality, Mautic would not be an ideal choice.
    Read full review

    Pros

    HubSpot

    • The sales funnel is one of my favorites in the entire industry.
    • Their task managing system truly helps Account Executives be on top of every lead and opportunity without dropping the ball.
    • The data tracking for KPI truly helps our team set goals and improve weekly.
    • The e-mail sequences are top tier as well.
    Read full review

    Acquia

    • It reduces cost of using marketing automation for smaller companies
    • A lot of ways to integrate with third-party and our own developed plugins
    • A growing ecosystem of IT companies, helping clients to make the best use of Mautic (open source)
    Read full review

    Cons

    HubSpot

    • Price Point: Pricey Expense for Company.
    • A lot of new features are being rolled out, but intuitive additions always take 1-3 years to add on. I Recently added rescheduling/cancel to Meetings, but contacts are unable to optionally provide why they canceled/rescheduled.
    Read full review

    Acquia

    • Setting up the email templates has required hiring a professional. The templates that are provided are not fully responsive.
    • More responsive form templates are needed.
    Read full review

    Pricing Details

    HubSpot CRM

    Starting Price

    $0 Per Month [Unlimited Users]

    Editions & Modules

    HubSpot CRM editions and modules pricing
    EditionModules
    Free Forever$01
    CRM Bundle$502

    Footnotes

    1. Per Month [Unlimited Users]
    2. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Mautic

    Starting Price

    $0

    Editions & Modules

    Mautic editions and modules pricing
    EditionModules
    Mautic Marketing Automation$01

    Footnotes

    1. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    HubSpot

    Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
    Read full review

    Acquia

    No answers on this topic

    Usability

    HubSpot

    HubSpot functions great and has never had any issues. Support is great and is always ready to help solve any problems or questions you have. We love to create workflows for processes and manage new leads, which makes our life so much easier!
    Read full review

    Acquia

    No answers on this topic

    Support Rating

    HubSpot

    Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool.
    Read full review

    Acquia

    No answers on this topic

    Implementation Rating

    HubSpot

    If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
    Read full review

    Acquia

    No answers on this topic

    Alternatives Considered

    HubSpot

    I have to admit that I prefer Salesloft, but I do think HS can be better. SL is very simple and gives me everything I need. However, in the future, I would definitely lean toward HS as it has more capabilities. I just need the integration and onboarding to be more seamless before I commit long-term.
    Read full review

    Acquia

    We had originally tested Mailchimp and Sendy, but they are best used as bulk email marketing tools. Where Mautic really shines is as a full-service contact resource center, so you can do full contact list management, as-complicated-as-you want drip campaigns, all still while being significantly less expensive than a tool like Mailchimp.
    Read full review

    Return on Investment

    HubSpot

    • HubSpot has allowed us to Sunset our internal CRM which was running at a great time and opportunity cost for our dev team.
    • HubSpot brought our two distinct sales teams together onto common performance & activity metrics.
    • HubSpot reports have replaced our former self-written shareholder sales reports, now being sent.
    Read full review

    Acquia

    • We made our ROI back within a year.
    • Fulfills our needs and our client's needs, our clients love it.
    • I would just add more templates to the email construction selection, other than that, it is just perfect.
    Read full review

    Screenshots

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