What users are saying about
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Top Rated
1076 Ratings
10 Ratings

HubSpot CRM

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Top Rated
1076 Ratings
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Score 8.4 out of 100
10 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

HubSpot CRM

The best CRM out there. Easy to use, very intuitive. Perfect for someone that doesn't know anything about coding. I love that everything is drag and drop. I can't think of a scenario where HubSpot wouldn't be a good option for any company (capability-wise). When it comes to cost, it can be extremely expensive for small/medium companies. The free/cheaper options are too limited for the small companies, so there aren't a lot of reasons to choose HubSpot when what they'll be receiving is basically nothing.
Manuela Murillo Jaramillo | TrustRadius Reviewer

Mautic

Mautic is well suited if you or your organization has the following: Large contact lists, need for mass email marketing, and drip campaigns. Also needed are your own infrastructure, and a tech-savvy person in your company in order to set up and maintain the Mautic installation. The cost savings using a tool such as Mautic, especially when connected to Amazon SES is un-surpassed
Carl Doninger | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

HubSpot CRM
8.0
Mautic
Customer data management / contact management
HubSpot CRM
8.7
Mautic
Workflow management
HubSpot CRM
7.8
Mautic
Territory management
HubSpot CRM
7.2
Mautic
Opportunity management
HubSpot CRM
8.1
Mautic
Integration with email client (e.g., Outlook or Gmail)
HubSpot CRM
8.4
Mautic
Contract management
HubSpot CRM
7.8
Mautic
Quote & order management
HubSpot CRM
7.8
Mautic
Interaction tracking
HubSpot CRM
8.3
Mautic
Channel / partner relationship management
HubSpot CRM
7.5
Mautic

Customer Service & Support

HubSpot CRM
7.3
Mautic
Case management
HubSpot CRM
7.3
Mautic
Call center management
HubSpot CRM
7.1
Mautic
Help desk management
HubSpot CRM
7.6
Mautic

Marketing Automation

HubSpot CRM
8.6
Mautic
Lead management
HubSpot CRM
8.5
Mautic
Email marketing
HubSpot CRM
8.6
Mautic

CRM Project Management

HubSpot CRM
7.6
Mautic
Task management
HubSpot CRM
8.2
Mautic
Billing and invoicing management
HubSpot CRM
6.7
Mautic
Reporting
HubSpot CRM
7.9
Mautic

CRM Reporting & Analytics

HubSpot CRM
7.8
Mautic
Forecasting
HubSpot CRM
7.9
Mautic
Pipeline visualization
HubSpot CRM
8.0
Mautic
Customizable reports
HubSpot CRM
7.5
Mautic

Customization

HubSpot CRM
7.7
Mautic
Custom fields
HubSpot CRM
8.2
Mautic
Custom objects
HubSpot CRM
7.7
Mautic
Scripting environment
HubSpot CRM
6.8
Mautic
API for custom integration
HubSpot CRM
7.9
Mautic

Security

HubSpot CRM
8.3
Mautic
Single sign-on capability
HubSpot CRM
8.3
Mautic
Role-based user permissions
HubSpot CRM
8.3
Mautic

Social CRM

HubSpot CRM
7.8
Mautic
Social data
HubSpot CRM
7.7
Mautic
Social engagement
HubSpot CRM
7.8
Mautic

Integrations with 3rd-party Software

HubSpot CRM
7.9
Mautic
Marketing automation
HubSpot CRM
8.2
Mautic
Compensation management
HubSpot CRM
7.7
Mautic

Platform

HubSpot CRM
6.7
Mautic
Mobile access
HubSpot CRM
6.7
Mautic

Email & Online Marketing

HubSpot CRM
Mautic
8.5
WYSIWYG email editor
HubSpot CRM
Mautic
7.9
Dynamic content
HubSpot CRM
Mautic
8.4
Ability to test dynamic content
HubSpot CRM
Mautic
8.4
Landing pages
HubSpot CRM
Mautic
9.0
A/B testing
HubSpot CRM
Mautic
8.3
Mobile optimization
HubSpot CRM
Mautic
8.3
Email deliverability reporting
HubSpot CRM
Mautic
8.5
List management
HubSpot CRM
Mautic
9.6
Triggered drip sequences
HubSpot CRM
Mautic
8.4

Lead Management

HubSpot CRM
Mautic
8.2
Lead nurturing
HubSpot CRM
Mautic
8.4
Lead scoring and grading
HubSpot CRM
Mautic
8.4
Data quality management
HubSpot CRM
Mautic
7.0
Automated sales alerts and tasks
HubSpot CRM
Mautic
9.0

Campaign Management

HubSpot CRM
Mautic
8.6
Calendaring
HubSpot CRM
Mautic
8.7
Event/webinar marketing
HubSpot CRM
Mautic
8.6

Social Media Marketing

HubSpot CRM
Mautic
7.1
Social sharing and campaigns
HubSpot CRM
Mautic
7.1
Social profile integration
HubSpot CRM
Mautic
7.0

Reporting & Analytics

HubSpot CRM
Mautic
8.8
Dashboards
HubSpot CRM
Mautic
8.6
Standard reports
HubSpot CRM
Mautic
8.6
Custom reports
HubSpot CRM
Mautic
9.0

Platform & Infrastructure

HubSpot CRM
Mautic
8.7
API
HubSpot CRM
Mautic
9.2
Role-based workflow & approvals
HubSpot CRM
Mautic
9.0
Customizability
HubSpot CRM
Mautic
8.9
Integration with Salesforce.com
HubSpot CRM
Mautic
9.0
Integration with Microsoft Dynamics CRM
HubSpot CRM
Mautic
8.0
Integration with SugarCRM
HubSpot CRM
Mautic
8.0

Pros

HubSpot CRM

  • Ease of use in the beginning - Not a steep learning curve to start using it.
  • The free version surprisingly includes a lot of features.
  • It can grow with you as your company / client base grows.
  • Has increasingly improved its available integrations with other software.
  • Surprisingly a lot of great features that integrate with Gmail (what our company uses). Other CRM software are more geared towards Outlook.
Fatima Trapaga | TrustRadius Reviewer

Mautic

  • Mautic is very good at the tagging system.
  • Mautic is very good at tracking website visitors. Visitors are first marked as unknown, however, once you get a signup Mautic automatically updates their profile.
Shawngela Pierce | TrustRadius Reviewer

Cons

HubSpot CRM

  • I wish that contact details could be edited from the main contact page (in more of a spreadsheet style), rather than having to individually click into each contact or preview a contact to change data
  • A/B testing for emails or steps within sequences would be helpful
  • Currently, the details of each step in a sequence can only be viewed if you click "edit", but if would be nice to be able to read the emails that are contained within a sequence without having to go into edit mode.
Anonymous | TrustRadius Reviewer

Mautic

  • Reporting can be very misleading sometimes, but you just need to get the hang of it
  • When emailing, you need to know the exact time zone the server is set on, because it may not send the task when you think it would.
  • We think it may have more room to add more templates, the one the platform has turned boring over time— I think it would be an interesting update.
Jimmy Guillermo | TrustRadius Reviewer

Likelihood to Renew

HubSpot CRM

HubSpot CRM 9.1
Based on 4 answers
Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
Greg Linnemanstons | TrustRadius Reviewer

Mautic

No score
No answers yet
No answers on this topic

Usability

HubSpot CRM

HubSpot CRM 8.5
Based on 134 answers
Hubspot CRM is a perfect performing CRM, from the collecting of clients information, the storage of it, and the constant update when required. Besides, there is proper online training, to individuals who want to run the usability of the program. Finally, Hubspot CRM design is intuitive and precise for every device, hence compatible.
Brenda Fassie | TrustRadius Reviewer

Mautic

No score
No answers yet
No answers on this topic

Support Rating

HubSpot CRM

HubSpot CRM 8.3
Based on 18 answers
HubSpot has a very good customer support, one can chat in real time by phone or text, or send an email. I have not had to use their support very much, but when I have they have been very professional and quick to respond to address my needs and concerns.
Anonymous | TrustRadius Reviewer

Mautic

No score
No answers yet
No answers on this topic

Implementation Rating

HubSpot CRM

HubSpot CRM 9.1
Based on 10 answers
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
Greg Linnemanstons | TrustRadius Reviewer

Mautic

No score
No answers yet
No answers on this topic

Alternatives Considered

HubSpot CRM

HubSpot CRM is much more user-friendly and intuitive than Salesforce. The reporting feature is prominently featured vs. having to go to a separate tab. The email integration with Gmail is much easier to be set up by the user vs relying on someone else internally to arrange. Metric tracking for sales management is also readily available and visible to the sales reps on a daily basis.
Matt Stafford | TrustRadius Reviewer

Mautic

Mautic is the new kid on the block, bred from an open source product, we chose to purchase the hosted/supported version. I felt like it stacked up very well against Act-On and even Pardot. I like their data API push and pull with Salesforce - very quick, and the queue was synchronous and we never ran into problems with it. I think compared to Eloque and Marketo, it's definitely lacking features, although much easier to bite off and chew with a small team. We displaced Mautic with Marketo, but mainly because we needed more on the automation and integrations side of things. I think they will continue to make strides, especially on the integrations they have and support. Given how quickly they've come on the scene and have been competitive, I expect to continue to see great things from these guys. Even though we moved onward (we're a fast-growing software company), I would still recommend them!
Ian Nate | TrustRadius Reviewer

Return on Investment

HubSpot CRM

  • Success with Initial Contact has gone up without question. We immediately get in touch with virtually every client we follow up with.
  • Average Meetings Booked has greatly increased thanks to the Meetings tool. I'm able to book meetings literally in my sleep.
  • Decreased Sales data entries have gone down significantly. Thanks to HubSpot, we simply spend way less time manually inputting things and more time selling.
  • Customer Satisfaction and Online Reviews are certainly way up. Nearly half of our online reviews are all from the last 18 months and I think HubSpot had a role in that positive customer response.
Joey Harman | TrustRadius Reviewer

Mautic

  • Automated the lead nurturing process
  • Led to more leads and more customers
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

HubSpot CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

HubSpot CRM Editions & Modules

Edition
Free Forever$01
  1. Per Month [Unlimited Users]
Additional Pricing Details

Mautic

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Mautic Editions & Modules

Edition
Mautic Marketing Automation$0
    Additional Pricing Details

    Rating Summary

    Likelihood to Recommend

    HubSpot CRM
    8.5
    Mautic
    7.8

    Likelihood to Renew

    HubSpot CRM
    9.1
    Mautic

    Usability

    HubSpot CRM
    8.5
    Mautic

    Support Rating

    HubSpot CRM
    8.3
    Mautic

    Implementation Rating

    HubSpot CRM
    9.1
    Mautic

    Add comparison