TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    HubSpot CRM

    Score8.4 out of 10
    N/AHubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work.…

    $0

    Per Month [Unlimited Users]

    Notion

    Score8.7 out of 10
    N/ANotion aims to present users with an all-in-one workspace — for notes, tasks, wikis, and databases, from Notion Labs in San Francisco.

    $5

    per month per user

    Pricing
    HubSpot CRMNotion
    Editions & Modules
    Free Forever
    $0
    Per Month [Unlimited Users]
    CRM Bundle
    $50
    per month
    Free
    $0
    Plus
    $12
    per month per user
    Business
    $24
    per month per user
    Enterprise
    Custom Pricing
    Offerings
    Pricing Offerings
    HubSpot CRMNotion
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsA discount is offered for annual billing.
    More Pricing Information
    Community Pulse
    HubSpot CRMNotion
    Considered Both Products
    HubSpot
    Chose HubSpot CRM
    I used Salesforce in a previous company. It was way more complex, especially because we would receive bugs and error messages that would prevent us from fixing the issue when it was urgent, as it would cause a contract not to be sent, for example. We had a customized version …
    Incentivized
    Chose HubSpot CRM
    HubSpot was chosen by default by our company's management but honestly, I am glad that they made this decision. I do not have much experience with any other CRM for more than a couple of weeks but the ease of use provided by HubSpot is amazing. If I were given the choice to …
    Incentivized
    Chose HubSpot CRM
    We have been evaluating a ton of tools, and we came to HubSpot because of the ease of use that you offer, as well as the ability to work with a startup company. The pricing was a no-brainer for us.
    Incentivized
    Chose HubSpot CRM
    HubSpot CRM is the next level up. The core functionality exists in sales mate but in the end, to be a larger scale company HubSpot CRM is much better at keeping things organized, automating processes that will be impossible to do manually at scale, and it also has more robust …
    Incentivized
    Chose HubSpot CRM
    UX is perfet for market and sales fit
    Incentivized
    Chose HubSpot CRM
    I haven't used any of them.
    Incentivized
    Chose HubSpot CRM
    It was not my choice, but I like the integration with mkt and sales.
    Incentivized
    Chose HubSpot CRM
    Ease of use, value for the money, responsive and helpful support, good onboarding packages, quick stand up and get going time, strong user role management
    Incentivized
    Chose HubSpot CRM
    HubSpot startup package is the best money/value option.
    Incentivized
    Chose HubSpot CRM
    It all comes down to the User interface, user experience, and ease of customisation I have selected HubSpot in the past after reviewing multiple options because it was often cheaper but had a UX that my team and staff would actually use. Salesforce does have the most advanced …
    Incentivized
    Chose HubSpot CRM
    To be honest - in my opinion, H-Way is the worst CRM. Laggy, not intuitive, many tools are useless.
    Incentivized
    Chose HubSpot CRM
    Didn't compare. HubSpot CRM was recommended to me!
    Incentivized
    Notion Labs, Inc
    Chose Notion
    The first major difference is the ability to create formulas using other columns and even using other formulas. This increases the possibility of customization to another level. I couldn't do the same things using these other tools. The second is the infinite number of things …
    Incentivized
    Chose Notion
    I think Miro also has it's downsides but in general there is more options to illustrate one's creative ideas and workflows etc. Notion is slightly more limiting in that sense. And due to two facor authentification I also tend to work more in Google Sheets and google docs and …
    Incentivized
    Chose Notion
    I found that Notion offered the most versatility. In particular it allowed me to super easily format and reformat information depending on how I was using it. This has proven incredibly useful. And has allowed me to store various types of information all in the same place.
    Incentivized
    Chose Notion
    I didn’t select Notion over them. I picked Asana, Monday, and ClickUp over Notion everytime. They have better notifications, work smoothly, are easier to maintain, don’t need someone to spend hours to maintain.
    Incentivized
    Key User Insights
    Would buy again
    97%
    Would buy again
    1607 Answers
    93%
    Would buy again
    75 Answers
    Delivers good value for the price
    97%
    Delivers good value for the price
    1204 Answers
    97%
    Delivers good value for the price
    60 Answers
    Happy with the feature set
    97%
    Happy with the feature set
    1617 Answers
    98%
    Happy with the feature set
    79 Answers
    Lived up to sales and marketing promises
    98%
    Lived up to sales and marketing promises
    1040 Answers
    96%
    Lived up to sales and marketing promises
    45 Answers
    Implementation went as expected
    94%
    Implementation went as expected
    1010 Answers
    93%
    Implementation went as expected
    53 Answers
    Features
    HubSpot CRMNotion
    Sales Force Automation
    Comparison of Sales Force Automation features of HubSpot CRM and Notion
    Feature
    HubSpot CRM
    8.0
    1716 Ratings
    2% above category average
    Notion
    -
    Ratings
    Customer data management / contact management8.91661 Ratings00 Ratings
    Workflow management8.41631 Ratings00 Ratings
    Territory management4.9184 Ratings00 Ratings
    Opportunity management8.41563 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)8.71680 Ratings00 Ratings
    Contract management7.9185 Ratings00 Ratings
    Quote & order management7.81152 Ratings00 Ratings
    Interaction tracking8.81623 Ratings00 Ratings
    Channel / partner relationship management8.2186 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of HubSpot CRM and Notion
    Feature
    HubSpot CRM
    8.0
    1157 Ratings
    4% above category average
    Notion
    -
    Ratings
    Case management8.31085 Ratings00 Ratings
    Call center management7.7927 Ratings00 Ratings
    Help desk management8.1993 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of HubSpot CRM and Notion
    Feature
    HubSpot CRM
    8.9
    1513 Ratings
    14% above category average
    Notion
    -
    Ratings
    Lead management8.91439 Ratings00 Ratings
    Email marketing8.91452 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of HubSpot CRM and Notion
    Feature
    HubSpot CRM
    8.1
    1567 Ratings
    5% above category average
    Notion
    -
    Ratings
    Task management8.31510 Ratings00 Ratings
    Billing and invoicing management7.8804 Ratings00 Ratings
    Reporting8.31403 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of HubSpot CRM and Notion
    Feature
    HubSpot CRM
    8.2
    1538 Ratings
    7% above category average
    Notion
    -
    Ratings
    Forecasting8.01220 Ratings00 Ratings
    Pipeline visualization8.51475 Ratings00 Ratings
    Customizable reports8.31432 Ratings00 Ratings
    Customization
    Comparison of Customization features of HubSpot CRM and Notion
    Feature
    HubSpot CRM
    8.0
    1470 Ratings
    5% above category average
    Notion
    -
    Ratings
    Custom fields8.81450 Ratings00 Ratings
    Custom objects8.71269 Ratings00 Ratings
    Scripting environment6.3132 Ratings00 Ratings
    API for custom integration8.41045 Ratings00 Ratings
    Security
    Comparison of Security features of HubSpot CRM and Notion
    Feature
    HubSpot CRM
    9.0
    1430 Ratings
    7% above category average
    Notion
    -
    Ratings
    Single sign-on capability9.01295 Ratings00 Ratings
    Role-based user permissions9.01374 Ratings00 Ratings
    Social CRM
    Comparison of Social CRM features of HubSpot CRM and Notion
    Feature
    HubSpot CRM
    8.0
    984 Ratings
    6% above category average
    Notion
    -
    Ratings
    Social data8.0972 Ratings00 Ratings
    Social engagement8.1960 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of HubSpot CRM and Notion
    Feature
    HubSpot CRM
    8.1
    1102 Ratings
    7% above category average
    Notion
    -
    Ratings
    Marketing automation8.41104 Ratings00 Ratings
    Compensation management7.8728 Ratings00 Ratings
    Platform
    Comparison of Platform features of HubSpot CRM and Notion
    Feature
    HubSpot CRM
    7.9
    1293 Ratings
    4% above category average
    Notion
    -
    Ratings
    Mobile access7.91302 Ratings00 Ratings
    Project Management
    Comparison of Project Management features of HubSpot CRM and Notion
    Feature
    HubSpot CRM
    -
    Ratings
    Notion
    7.3
    79 Ratings
    6% below category average
    Task Management00 Ratings8.174 Ratings
    Gantt Charts00 Ratings6.846 Ratings
    Scheduling00 Ratings6.957 Ratings
    Workflow Automation00 Ratings6.355 Ratings
    Mobile Access00 Ratings7.272 Ratings
    Search00 Ratings7.975 Ratings
    Visual planning tools00 Ratings7.868 Ratings
    Communication
    Comparison of Communication features of HubSpot CRM and Notion
    Feature
    HubSpot CRM
    -
    Ratings
    Notion
    7.7
    76 Ratings
    4% below category average
    Chat00 Ratings6.129 Ratings
    Notifications00 Ratings7.568 Ratings
    Discussions00 Ratings7.249 Ratings
    Surveys00 Ratings6.820 Ratings
    Internal knowledgebase00 Ratings8.769 Ratings
    Integrates with Gmail and Google Hangouts00 Ratings8.98 Ratings
    Integrates with Outlook00 Ratings9.02 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of HubSpot CRM and Notion
    Feature
    HubSpot CRM
    -
    Ratings
    Notion
    8.1
    76 Ratings
    1% above category average
    Versioning00 Ratings7.657 Ratings
    Video files00 Ratings7.649 Ratings
    Audio files00 Ratings7.343 Ratings
    Document collaboration00 Ratings8.571 Ratings
    Access control00 Ratings8.271 Ratings
    Advanced security features00 Ratings7.251 Ratings
    Integrates with Google Drive00 Ratings9.213 Ratings
    Device sync00 Ratings9.253 Ratings
    Best Alternatives
    HubSpot CRMNotion
    Small Businesses
    Salesflare
    Score10 out of 10
    Flock
    Score9.5 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Troop Messenger
    Score9.8 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    HubSpot CRMNotion
    Likelihood to Recommend
    8.6
    (1771 ratings)
    8.6
    (85 ratings)
    Likelihood to Renew
    9.9
    (32 ratings)
    10.0
    (1 ratings)
    Usability
    8.4
    (1619 ratings)
    8.4
    (55 ratings)
    Availability
    8.2
    (1 ratings)
    -
    (0 ratings)
    Performance
    6.4
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    10.0
    (25 ratings)
    -
    (0 ratings)
    Implementation Rating
    7.3
    (9 ratings)
    -
    (0 ratings)
    Configurability
    4.5
    (1 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    5.5
    (1 ratings)
    -
    (0 ratings)
    Data Sharing and Collaboration
    -
    (0 ratings)
    8.4
    (4 ratings)
    Data Sources
    -
    (0 ratings)
    4.7
    (4 ratings)
    Ease of integration
    7.3
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    7.3
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    6.4
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    7.3
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    HubSpot CRMNotion
    Likelihood to Recommend
    HubSpot
    I think HubSpot CRM is really worth it for small to large organizations who have at least 5 sales people. You really get more use out of the program the larger your sales team is. HubSpot CRM is such a robust program it does take time to learn and you need to be prepared to scale with it for years. You will be better at utilizing it after year 2 than year 1 for sure.
    Incentivized
    Read full review
    Notion Labs, Inc
    If you want a customizable solution that can be adapted for just about any scenario, I recommend using Notion. If you need a solution that's easy to share with people outside your organization, Notion is great and allows individual or team permission-setting. If you want a turnkey solution, Notion might not be the best since it requires a fair bit of set-up. There are templates that can be purchased to handle this, but I haven't found them very helpful.
    Incentivized
    Read full review
    Pros
    HubSpot
    • With a unified workflow, we can effortlessly update contact records, generate sales deals, and dispatch personalized marketing emails.
    • With Breeze AI, I can easily automate tasks by giving it the proper prompt. It doesn’t generate random text. It helps in managing tasks.
    Incentivized
    Read full review
    Notion Labs, Inc
    • I love that you can create nested pages, allowing for separate sections to organize information as needed.
    • I appreciate the convenience of effortlessly uploading images to any section.
    • I appreciate that when adding links, you can embed them so the website displays directly on the page.
    Incentivized
    Read full review
    Cons
    HubSpot
    • The mobile app could be better. It is fine for quick updates or checking something on the go, but it feels limited compared to the desktop version.
    • In my time of using Hubspot, the dashboard UI has changed twice I think, and it certainly isn't helpful when you're trying to get used a new view entirely.
    • I have observed HubSpot CRM sometimes has issues with large lists, and shows incorrect number on the list page versus the detail page.
    • Search can be improved, because sometimes it misbehaves or doesn't show what is expected.
    Incentivized
    Read full review
    Notion Labs, Inc
    • I use Notion on my personal tablet, and unlike on the computer, I have a lot of difficulty editing backgrounds, GIFs, and page dividers. It's not as user-friendly, and often the elements end up cut off or misaligned, which is frustrating.
    • While the current calendar feature is helpful, I'd love to see more customization options. The Google Calendar style isn't always ideal, especially for tasks without specific times or for ongoing projects that require daily maintenance.
    • It would be fantastic to have more flexibility in customizing Notion pages. For example, I'd love to create planners with the freedom to add illustration boxes, stickers, or GIFs without being restricted to a fixed layout.
    Incentivized
    Read full review
    Likelihood to Renew
    HubSpot
    Thus far, our company has found HubSpot CRM to be a reliable service that serves its purpose well: a centralized business contacts database, accessible remotely, with a simple and visually-pleasing interface. Issues are non-existent or resolved quickly, and when the service is experiencing interruptions, notifications and/or updates are sent regularly.
    Incentivized
    Read full review
    Notion Labs, Inc
    We're too settled in the ecosystem and we have no major complaints with it. No reason to move unless you have a burning pain point
    Incentivized
    Read full review
    Usability
    HubSpot
    There is a steep learning curve with HubSpot compared to more rigid Client/Case Management APIs. The platform's openness can be overwhelming to navigate and to teach to those who are technologically challenged. Once you learn the navigation and the tools needed to complete tasks, it becomes easier. There was a lot of clutter on the navigation menu. If your subscription doesn't give you access to a tool, you should be able to deactivate it or remove it from the navigation, which could reduce the platform's overwhelming nature.
    Incentivized
    Read full review
    Notion Labs, Inc
    Very easy to use (I learned how to use everything on my own) and I was able to set up an entire ecosystem without any courses or other tools. I often say that Notion is like Lego for adults, because there we can use all the available tools to create a multitude of things, from funnels to projects with calculated deadlines and tags.
    Incentivized
    Read full review
    Support Rating
    HubSpot
    Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool.
    Incentivized
    Read full review
    Notion Labs, Inc
    No answers on this topic
    Implementation Rating
    HubSpot
    If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
    Incentivized
    Read full review
    Notion Labs, Inc
    No answers on this topic
    Alternatives Considered
    HubSpot
    Our team and senior managers deemed these products worth reviewing and requested that every team assess them, enabling our company to make an informed decision about the software to purchase. Everybody checked, and a survey was conducted among all those employees. We received the most votes for HubSpot CRM, as most employees preferred it.
    Incentivized
    Read full review
    Notion Labs, Inc
    The company uses both Notion and Trello within the company. Notion is more for North America employees while Trello is used between Operation team overseas and in North America. Sometimes it's a preference of how the tools look like for project management. I would say both Notion and Trello are nice tools and serves our needs.
    Incentivized
    Read full review
    Return on Investment
    HubSpot
    • When the decision came to explore a platform that would migrate our data and leave the transition as seamless as I would like to see more native options for automation possible, a number of products were suggested. Once we saw HubSpot CRM we knew it was for us. My division were the trial usage group...which has led to enterprise adoption and we couldn't be happier.
    • I wish I could say that the support team has been awesome... but we haven't needed to utilize them, which is a testimony in its own right. The couple of minor issues we had were largely user education issues and were quickly handled.
    • The commitment the entire HubSpot team has for, not just their clients, but anyone in business that is open to learn resonates with everything they do. I subscribed to their blog and the free resources they deliver is truly amazing and they deserve kudos.
    Incentivized
    Read full review
    Notion Labs, Inc
    • It has streamlined our processes across various teams to all work from a signle source of truth
    • Maintaining this source of truth is a full time job
    • It has reduced our overall tool set by completely eliminating two other softwares we were paying for
    Incentivized
    Read full review
    ScreenShots

    HubSpot CRM Screenshots

    Screenshot of Store, track, manage, and report on the deals (sometimes referred to as “opportunities”) your sales team is working.Screenshot of Our contact record enables your team to record and retrieve information on anyone your business interacts with, helping everyone to stay on the same page.Screenshot of The product library gives you visibility into the goods and services you sell, then associates them with individual deals. With products, you can easily track what you're selling to your customers and from what channels.