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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Hyper-V

    Score8.4 out of 10
    N/AN/A

    $24.95

    per month

    Zoho Assist

    Score8.4 out of 10
    N/AZoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.

    $12

    per technician/per month

    Pricing
    Hyper-VZoho Assist
    Editions & Modules
    Developer
    $24.95
    per month
    Bronze
    $49.00
    per month
    Silver
    $89.00
    per month
    Gold
    $135.00
    per month
    Platinum
    $199.00
    per month
    Remote Support - Standard
    $12
    per technician/per month
    Unattended Access - Standard
    $12
    25 unattended computers/per month
    Remote Support - Professional
    $18
    per technician/per month
    Unattended Access - Professional
    $18
    25 unattended computers/per month
    Remote Support - Enterprise
    $28
    per technician/per month
    Offerings
    Pricing Offerings
    Hyper-VZoho Assist
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Features
    Hyper-VZoho Assist
    Server Virtualization
    Comparison of Server Virtualization features of Hyper-V and Zoho Assist
    Feature
    Hyper-V
    7.6
    73 Ratings
    6% below category average
    Zoho Assist
    -
    Ratings
    Virtual machine automated provisioning6.861 Ratings00 Ratings
    Management console7.873 Ratings00 Ratings
    Live virtual machine backup8.265 Ratings00 Ratings
    Live virtual machine migration7.367 Ratings00 Ratings
    Hypervisor-level security7.867 Ratings00 Ratings
    Remote Administration
    Comparison of Remote Administration features of Hyper-V and Zoho Assist
    Feature
    Hyper-V
    -
    Ratings
    Zoho Assist
    8.0
    24 Ratings
    1% above category average
    Screen sharing00 Ratings8.822 Ratings
    File transfer00 Ratings8.123 Ratings
    Instant message00 Ratings8.322 Ratings
    Secure remote access with Smart Card authentication00 Ratings10.02 Ratings
    Access to sleeping/powered-off computers00 Ratings7.620 Ratings
    Over-the-Internet remote session00 Ratings8.823 Ratings
    Initiate remote control from mobile00 Ratings7.414 Ratings
    Remote management of servers & workstations00 Ratings9.019 Ratings
    Remote Active Directory® management00 Ratings4.43 Ratings
    Centralized management dashboard00 Ratings8.418 Ratings
    Session record00 Ratings8.515 Ratings
    Annotations00 Ratings7.613 Ratings
    Monitoring and Alerts00 Ratings7.14 Ratings
    Multi-platform remote control00 Ratings8.616 Ratings
    Best Alternatives
    Hyper-VZoho Assist
    Small Businesses
    Proxmox VE
    Score9.2 out of 10
    N-able Take Control
    Score7.2 out of 10
    Medium-sized Companies
    VMware vSOM (discontinued)
    Score10 out of 10
    Remote Desktop Manager
    Score9.6 out of 10
    Enterprises
    IBM PowerVM
    Score9.6 out of 10
    BeyondTrust Privileged Remote Access
    Score9.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Hyper-VZoho Assist
    Likelihood to Recommend
    8.4
    (74 ratings)
    8.7
    (24 ratings)
    Likelihood to Renew
    10.0
    (7 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (11 ratings)
    8.7
    (14 ratings)
    Availability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    7.5
    (16 ratings)
    9.0
    (6 ratings)
    In-Person Training
    8.0
    (1 ratings)
    -
    (0 ratings)
    Online Training
    9.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    5.0
    (3 ratings)
    9.0
    (1 ratings)
    Configurability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    7.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Hyper-VZoho Assist
    Likelihood to Recommend
    Microsoft
    Hyper-V makes a lot of sense in scenarios that will support several Windows Server-based OS virtual machines. The only limitation of those licensed VMs is the hardware that hosts the Hyper-V role. If you need to deploy many servers running Windows Server OS, it is worth the price. Hyper-V also does a great job of managing the server host's computational resources, including memory, CPU, network, and storage.
    Incentivized
    Read full review
    Zoho
    If you have many remote users in challenging-to-access locations and they use multiple platforms (Windows, Mac, Linux), Zoho Assist is the solution. If you have a limited budget, you'll like Zoho Assist pricing. If you have a large team of IT technicians, you'll appreciate Zoho Assist's concurrent usage licensing.
    Incentivized
    Read full review
    Pros
    Microsoft
    • Easy to use GUI - very easy for someone with sufficient Windows experience - not necessarily a system administrator.
    • Provisioning VMs with different OSes - we mostly rely on different flavors of Windows Server, but having a few *nix distributions was not that difficult.
    • Managing virtual networks - we usually have 1 or 2 VLANs for our business purposes, but we are happy with the outcomes.
    Incentivized
    Read full review
    Zoho
    • One user's computer screen is black, no task bar and start button, after system crush, Unattended Access help me remote control it and use tools under quick Launch to change system settings and created new account for the user, so she can work few hours later.
    • One user computer need help vpn setup but it is not on Unattended Access list, so I create a temporarily Remote Support session, send the link to him by WhatsApp, after he download and install agent, I can connect and remote control it.
    • Sometimes user computer has randomly happening issue, I will connect it by Zoho Assist, record the remote screen, then will catch the issue and know it's triggered
    • sometimes I use video chat as a meeting tool with users
    • The file transfer by web client is useful for me, most of time is to upload files into user computer when it is not able to access our network drive
    Incentivized
    Read full review
    Cons
    Microsoft
    • We manage Hyper-V using both System Center Virtual Machine Manager (SCVMM) and the in-build Hyper-V administration tool, the former being the main product we use as the built-in tool is very light on functionality, unlike VMware ESXi.
    • Management of storage is not great and quite a shift away from how VMware does it with ESXi; there is no separate panel/blade/window for LUNs/data stores, which means there is a lot of back and forth when trying to manage storage.
    • A dedicated client with all functionality in one place would be awesome.
    • Having the equivalent of ESXi's virtual console is something which is absolutely needed.
    Incentivized
    Read full review
    Zoho
    • Instructions to the tech and the person receiving support could be more clear.
    • Providing mobile support is still a bit clunky. Interacting with the user's device on the other end is not totally functional.
    • It would be nice to have a PC app to use instead of accessing via the browser.
    Incentivized
    Read full review
    Likelihood to Renew
    Microsoft
    Cheap and easy is the name of the game. It has great support, it doesn't require additional licenses, it works the same if it is a cluster or stand-alone, and all the servers can be centrally managed from a system center virtual machine manager server, even when located at remote sites.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Usability
    Microsoft
    It is quite intuitive. Junior techs are able to provision and administrate Hyper-V virtual server infrastructure with little to no additional training. Documentation from Microsoft is easily avaliable and decently well written. Hyper-V is reliable and does what it is supposed to. Can be admin from an intuitive gui, or aoutmated with extensive powershell.
    Incentivized
    Read full review
    Zoho
    Zoho Assist has proven to be a highly effective and reliable tool that I use on a daily basis. While the "wake up" feature occasionally fails to respond, this seems more likely due to network connectivity issues rather than a flaw in Zoho Assist itself. On rare occasions, the unattended access installation doesn't appear on the administrator's dashboard, which could potentially be caused by firewall restrictions rather than a problem with the software. Aside from these minor and infrequent issues, the platform has consistently performed well and has become an essential part of my workflow.
    Incentivized
    Read full review
    Reliability and Availability
    Microsoft
    In the past 2 years our Hyper-V servers have only had a handful of instances where the VM's on them were unreachable and the physical Hyper-V server had to be restarted. One time this was due to a RAM issue with the physical box and was resolved when we stopped using dynamic memory in Hyper-V. The other times were after updates were installed and the physical box was not restarted after the updates were installed.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Performance
    Microsoft
    Hyper-V itself works quickly and rarely gave performance issues but this can be more attributed to the physical server specifications that the actual Hyper-V software in my opinion as Hyper-V technically just utilizes config files such as xml, and a data drive file (VHD, VHDX, etc) to perform its' duties.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Support Rating
    Microsoft
    I gave it a middle of the road rating - as far as getting direct help from Microsoft this never seems to happen. (Good luck getting ahold of them.) Getting help from online support forums is pretty much where I get all my help from. Hyper-V is used quite widely and anything you could need help with is out there and easily searched for on your favorite search engine.
    Incentivized
    Read full review
    Zoho
    Support is terrible. Quick to initially respond with the boilerplate "The information provided by you should be sufficient for my development team to analyse this further. I shall also write back to you as soon as I get an update from them on this
    regard." And then you will hear nothing more from them. Chase further and you'll get stock responses such as "Our development team are still looking into this," etc.
    Read full review
    In-Person Training
    Microsoft
    We had in person training from a third party and while it was very in depth it was at a beginner's level and by the time we received the training we had advanced past this level so it was monotonous and redundant at that point. It was good training though and would have provided a solid foundation for learning the rest of Hyper-V had I had it from the beginning.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Online Training
    Microsoft
    The training was easy to read and find. There were good examples in the training and it is plentiful if you use third party resources also. It is not perfect as sometimes you may have a specific question and have to spend time learning or in the rare case you get an error you might have to research that error code which could have multiple causes.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Implementation Rating
    Microsoft
    initial configuration of hyper-v is intuitive to anyone familiar with windows and roles for basic items like single server deployments, storage and basic networking. the majority of the problems were with implementing advanced features like high availability and more complex networking. There is a lot of documentation on how to do it but it is not seamless, even to experienced virtualization professionals.
    Incentivized
    Read full review
    Zoho
    Make it easier to deploy mulitple agents for different departments.
    Incentivized
    Read full review
    Alternatives Considered
    Microsoft
    VMware is the pioneer of virtualization but when you compare it with Hyper-V, VMware lacks the flexibility of hardware customization and configuration options Hyper-V has also GPU virtualization still not adequate for both platforms. VMware has better graphical interface and control options for virtual machines. Another advantage VMware has is it does not need a dedicated os GUI base installation only needs small resources and can easily install on any host.
    Incentivized
    Read full review
    Zoho
    The value for Zoho Assist and the functionality is superior to what is now known as LogMeIn Resolve. I knew it before as Goto Assist. My decision to try out and ultimately purchase Zoho Assist has been a great one for my business. I am glad I heard about Zoho Assist and will continue using them for years to come.
    Incentivized
    Read full review
    Scalability
    Microsoft
    Nothing is perfect but Hyper-V does a great job of showing the necessary data to users to ensure that there is enough resources to perform essential functions. You can also select what fields show on the management console which is helpful for a quick glance. There are notifications that can be set up and if things go unnoticed and a Hyper-V server runs out of a resource it will safely and quickly shut down the VM's it needs to in order to ensure no Hardware failure or unnecessary data loss.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Return on Investment
    Microsoft
    • Massively positive impact on expenses in my company by reducing our storage needs drastically. We were able to reallocate the budget to upgrading our primary Hyper-V server with pure enterprise SSD's as we reduced the storage needs by over 50% and by this we increased performance by over 400%.
    • We have deployed more than 8 servers with EXTREMELY minimal cost using Hyper-V and not requiring another hardware server to host it. We have leveraged our hardware resources in our 2 servers so well that we were able to add many new services, not in place prior, as we did not have the servers to host them. Now with Hyper-V, we deployed many more servers in VM's, purchased OS's & CAL's, but did not need any hardware, which is the greatest expense of all.
    • With Hyper-V, our ROI was reduced from 36-40 months on our primary server, down to only 13 months by reducing costs of storage and adding so many more servers, by calculating the "would-be" cost of those servers that was avoided by creating them in Hyper-V.
    Incentivized
    Read full review
    Zoho
    • Zoho Assist helped in managing our files and records even if ours is not an Enterprise version.
    • Connectivity is maintained despite having faced some latency issues, thus allowing us to save more time and money.
    • Low maintenance costs, since Zoho Assist is cloud-based
    Incentivized
    Read full review
    ScreenShots

    Zoho Assist Screenshots

    Screenshot of On-demand Remote SupportScreenshot of Browser-based Remote SupportScreenshot of Unattended Access to remote computersScreenshot of Detailed Analytics