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IBM B2B Cloud Services vs. M‑Files vs. Microsoft Viva Engage

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    IBM B2B Cloud Services

    Score9.3 out of 10
    N/AIBM B2B Cloud Services provide capabilities for streamlining on-boarding of trading partners. It also allows shared business process to be handled more effectively due to better visibility and control.N/A

    M‑Files

    Score8.9 out of 10
    N/AM-Files delivers Context-First Document Management with a metadata-driven architecture that improves productivity across the document lifecycle. By linking documents to the people, processes, clients, and projects that give them meaning, M-Files creates a unified environment that strengthens governance.N/A

    Microsoft Viva Engage

    Score8.6 out of 10
    N/AMicrosoft Viva Engage, formerly Yammer, is used for private communication within organizations or between organizational members and pre-designated groups.

    $24

    per year per user

    Pricing
    IBM B2B Cloud ServicesM‑FilesMicrosoft Viva Engage
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Microsoft Viva Employee Communications and Communities
    $24
    per year per user
    Microsoft Viva Suite
    $144
    per year per user
    Offerings
    Pricing Offerings
    IBM B2B Cloud ServicesM‑FilesMicrosoft Viva Engage
    Free Trial
    NoYesNo
    Free/Freemium Version
    NoNoNo
    Premium Consulting/Integration Services
    NoYesNo
    Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
    Additional Details——Microsoft Viva Engage is also available in some Microsoft 365 packages.
    More Pricing Information
    Community Pulse
    IBM B2B Cloud ServicesM‑FilesMicrosoft Viva Engage
    Considered Multiple Products
    IBM
    No answer on this topic
    MFiles
    No answer on this topic
    Microsoft
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    18 Answers
    86%
    Would buy again
    19 Answers
    Delivers good value for the price
    No answers on this topic
    93%
    Delivers good value for the price
    14 Answers
    94%
    Delivers good value for the price
    17 Answers
    Happy with the feature set
    No answers on this topic
    94%
    Happy with the feature set
    17 Answers
    95%
    Happy with the feature set
    21 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    92%
    Lived up to sales and marketing promises
    11 Answers
    100%
    Lived up to sales and marketing promises
    10 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    11 Answers
    100%
    Implementation went as expected
    13 Answers
    Features
    IBM B2B Cloud ServicesM‑FilesMicrosoft Viva Engage
    Project Management
    Comparison of Project Management features of IBM B2B Cloud Services and M‑Files and Microsoft Viva Engage
    Feature
    IBM B2B Cloud Services
    8.2
    4 Ratings
    6% above category average
    M‑Files
    -
    Ratings
    Microsoft Viva Engage
    8.7
    46 Ratings
    12% above category average
    Task Management8.74 Ratings00 Ratings9.128 Ratings
    Gantt Charts7.94 Ratings00 Ratings8.815 Ratings
    Scheduling8.74 Ratings00 Ratings8.423 Ratings
    Workflow Automation8.74 Ratings00 Ratings8.723 Ratings
    Mobile Access6.63 Ratings00 Ratings8.843 Ratings
    Search8.44 Ratings00 Ratings8.343 Ratings
    Visual planning tools8.64 Ratings00 Ratings8.926 Ratings
    Communication
    Comparison of Communication features of IBM B2B Cloud Services and M‑Files and Microsoft Viva Engage
    Feature
    IBM B2B Cloud Services
    8.4
    4 Ratings
    6% above category average
    M‑Files
    -
    Ratings
    Microsoft Viva Engage
    8.6
    49 Ratings
    8% above category average
    Chat7.83 Ratings00 Ratings9.444 Ratings
    Notifications8.74 Ratings00 Ratings8.349 Ratings
    Discussions8.64 Ratings00 Ratings9.748 Ratings
    Surveys8.04 Ratings00 Ratings9.638 Ratings
    Internal knowledgebase9.54 Ratings00 Ratings9.338 Ratings
    Integrates with GoToMeeting7.02 Ratings00 Ratings7.314 Ratings
    Integrates with Gmail and Google Hangouts8.02 Ratings00 Ratings6.713 Ratings
    Integrates with Outlook9.63 Ratings00 Ratings8.632 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of IBM B2B Cloud Services and M‑Files and Microsoft Viva Engage
    Feature
    IBM B2B Cloud Services
    8.3
    3 Ratings
    3% above category average
    M‑Files
    -
    Ratings
    Microsoft Viva Engage
    9.1
    42 Ratings
    13% above category average
    Versioning8.92 Ratings00 Ratings9.728 Ratings
    Video files8.92 Ratings00 Ratings9.436 Ratings
    Audio files7.92 Ratings00 Ratings9.434 Ratings
    Document collaboration8.92 Ratings00 Ratings9.235 Ratings
    Access control7.93 Ratings00 Ratings9.035 Ratings
    Advanced security features8.82 Ratings00 Ratings8.433 Ratings
    Integrates with Google Drive6.02 Ratings00 Ratings8.014 Ratings
    Device sync8.92 Ratings00 Ratings9.528 Ratings
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    User Ratings
    IBM B2B Cloud ServicesM‑FilesMicrosoft Viva Engage
    Likelihood to Recommend
    8.6
    (4 ratings)
    9.9
    (68 ratings)
    8.9
    (59 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.9
    (15 ratings)
    9.0
    (11 ratings)
    Usability
    -
    (0 ratings)
    8.2
    (12 ratings)
    8.9
    (9 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (3 ratings)
    8.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    9.1
    (2 ratings)
    9.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    8.0
    (11 ratings)
    7.0
    (12 ratings)
    Online Training
    -
    (0 ratings)
    9.1
    (2 ratings)
    7.0
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.2
    (8 ratings)
    8.0
    (1 ratings)
    Configurability
    -
    (0 ratings)
    9.6
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    -
    (0 ratings)
    7.0
    (3 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    7.0
    (3 ratings)
    -
    (0 ratings)
    User Testimonials
    IBM B2B Cloud ServicesM‑FilesMicrosoft Viva Engage
    Likelihood to Recommend
    IBM
    We have just started to use IBM B2B Cloud Services within our department. We were looking for a cloud-based solution to manage all of our partner's B2B processes within a single interface. We did not want to have to go through the hassle of managing any sort of solution ourselves; thus, we came to the conclusion that a cloud-based solution would work best for our department. So far, we have found that the product has been reliable, and not having to worry about maintenance and patch cycles is always a good thing.
    Incentivized
    Read full review
    MFiles
    M‑Files is great for companies with multiple locations. Drive letters can become cumbersome to use and collaborate with colleagues and M‑Files fills that gap. The check out/check in system is great and allows only one editor at a time. This can be good and bad depending on the situation.
    Incentivized
    Read full review
    Microsoft
    Yammer is great when you have a company culture that encourages friendly collaboration and communication. It can be a great supplement (but certainly not a substitute) for bonding and sharing ideas and thoughts. Certain channels can be really successful, too, like a channel where people can post dog pictures or something fun like that!
    Incentivized
    Read full review
    Pros
    IBM
    • Document process management
    • Transition services, including planning, design, project management and testing
    • Translation, community and visibility service
    • Trading partner community support
    Incentivized
    Read full review
    MFiles
    • Reliable: Our M-Files system has only gone down one time (for a very short period of time) at the beginning of the two years that we have been with M-Files. Our previous vendor's system had so many downtimes that our IT Department had to assign an associate to work with me for sending out notifications to associates etc. With our last vendor, one day I came to work and only 60 of the 260 consent for surgery forms were available to our end users although they were visible to me as the Administrator but weren't showing up for the end-users!
    • Our M-Files system was created for us. It was created by working with developers to only have on our system what we required, and I must say, there were so many extra features that M-Files offered in our program that weren't available with our previous vendor. As mentioned previously, we can have two policies or forms visible to the end-user so one can be listed as "draft" or "training only" so our end users can read and use for training as we get ready to roll out a new medical record system. I can also preload policies and leave them in the working stage until they are approved and go back and publish them the day they are approved. The list goes on with so many great features.
    • Our end users would say the greatest asset of this product is the search function. It's amazing how fast it is. There are many ways to search out a form or policy which makes it a true asset for our associates.
    Incentivized
    Read full review
    Microsoft
    • Providing a platform for social news in the company where "bottom up" topics can percolate freely across department
    • Social networking across the company where folks can divide their work into topics instead of teams
    • Basic collaboration within a group including document sharing with ability to pin documents to a team
    Incentivized
    Read full review
    Cons
    IBM
    • Can't rely on huge data sets
    • Organizations is huge, it's tough to handle
    • Limited feature sets
    Incentivized
    Read full review
    MFiles
    • If you are new to Electronic Document Management, this can be a really difficult product to roll out. Since it is infinitely versatile, there are infinite ways to configure it wrong. I highly recommend the M-Files admin training offered by M-Files as it will set you in the right direction.
    • Many options are paid add-ons. So while you are not paying for what you don't need, many great features will come at a cost.
    • If you don't have a technical person on staff, this will be tricky to maintain. Not impossible. If your processes do not change, once setup it will be fine.
    Incentivized
    Read full review
    Microsoft
    • Although the social enterprise network works very well, there is room for some slight improvement - such as the ability to attract users. By being part of the Microsoft Office Suite, it is offered as an "add-on" and many overlook it and see it as unnecessary at first. It would be smart for Microsoft to sell it as its own product so it could gather more popularity as a "social network".
    • Giving an option to filter results could be better as well as giving an option to turn off the "recent activity" bar on the home page.
    Incentivized
    Read full review
    Likelihood to Renew
    IBM
    No answers on this topic
    MFiles
    M-files meets our almost all needs, we dont have other option to replace m-files. it saves lots, like Hardware because of Vault Feature means we can create many vaults (mini-servers) in m-files in other solutions we need more hardware for more installations.
    Incentivized
    Read full review
    Microsoft
    Microsoft is dedicated to continual improvement on Yammer. They realize the value that Yammer brings to the table with their clients. In the short time that we have had Yammer implemented, we are just now beginning to see the strong impact it has on becoming more effective and efficient around collaboration.
    Read full review
    Usability
    IBM
    No answers on this topic
    MFiles
    It is a powerful system that can locate content fast and effectively. The system takes quite some time to setup initially. It can be hard for M-Files support to know how businesses operate and how they want to use the system in a way that works for them. The customization makes it great for companies to cater to their own needs. Once the system is set up in a way that makes sense for the business, the user experience is positive. There is room for improvement in the notifications, workflow, and support areas.
    Incentivized
    Read full review
    Microsoft
    Overall easy to use and intuitive, although limited in the possibility to personalize layout and look & feel of a site. Some functionalities are not easy to use, like document editing, but some others are quick and effective (posts and tagging above all). Performance and responsiveness of the Yammer site is typically acceptable, in my experience.
    Read full review
    Reliability and Availability
    IBM
    No answers on this topic
    MFiles
    always there.
    Incentivized
    Read full review
    Microsoft
    Very available
    Read full review
    Performance
    IBM
    No answers on this topic
    MFiles
    I noticed some lagging with the integration with Microsoft Office but not so much that I would not use it. It has gotten better with updates. to be fair the issues were when Office 2013 first came out.
    Incentivized
    Read full review
    Microsoft
    It's a simple product but it does provide value.
    Read full review
    Support Rating
    IBM
    No answers on this topic
    MFiles
    Usually when I need help from them I got support and it was very good and focused to solve my problem. I didn't have so many problems, but when used it worked. I just would like to have a support in my native language, but I can understand that sometimes is hard for the companies.
    Incentivized
    Read full review
    Microsoft
    We have never had to use the support for Yammer. The tool works well and we have not come across any bugs. User Interface is simple and easy to use, similar to other forum type products, thereby removing the need for any extensive training. Team members are invited in and immediately are able to start using the tool.
    Incentivized
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    In-Person Training
    IBM
    No answers on this topic
    MFiles
    We had online conference call training with a recording to use later as needed
    Incentivized
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    Microsoft
    No answers on this topic
    Online Training
    IBM
    No answers on this topic
    MFiles
    They answer all questions and record your training for later use.
    Incentivized
    Read full review
    Microsoft
    The training that Microsoft provides is very generic training for Yammer. I like the fact the training is short and easy to understand
    Read full review
    Implementation Rating
    IBM
    No answers on this topic
    MFiles
    The key insight is that the most important thing is to have a open mind. The application is easy to use, but if you have a company with different views and it is not aligned could be a huge problem. So the company transformation is required together with the application. Ensure to use as much as possible the capabilities of the application helps to have best ROI.
    Incentivized
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    Microsoft
    We organically implemented the product
    Read full review
    Alternatives Considered
    IBM
    IBM B2B Cloud Services stands out among the competition with its solid performance, wealth of features, and multiple platform compatibility. While it can be more expensive than competitive services, its core components are powerful enough to work with multiple levels of marketing campaigns and outreach efforts. The service works well among different levels of clients and can be utilized better across different viewing devices
    Incentivized
    Read full review
    MFiles
    The customization ability seemed to be a level above and easy to navigate and available options are constantly being reinvented. We have used OnBase for years and now desire to move away from this option for a number of reasons.
    Incentivized
    Read full review
    Microsoft
    Our team briefly used Salesforce.com's Chatter product before switching over to Yammer in 2012. While Chatter is essentially the same product as Yammer, it left much to be desired. Chatter's design was (and remains) clunky and difficult to navigate. Yammer is a simple, easy-to-use product that offers similar functionality as Salesforce's Chatter.
    Incentivized
    Read full review
    Scalability
    IBM
    No answers on this topic
    MFiles
    do so much more than we need but has all the stuff we do need.
    Incentivized
    Read full review
    Microsoft
    No answers on this topic
    Return on Investment
    IBM
    • We feel that IBM B2B Cloud Services will drive down our maintenance costs because my group is no longer responsible for patching and maintaining infrastructure.
    • High availability of IBM B2B Cloud Services will allow us to have a greater up time with less downtime.
    • Having a single platform where all B2B integrations are shown and presented in a single interface will allow us to quickly and effectively manage those integrations and see which ones are really needed. A single view will provide instant visibility into any sort of problems that may arise as well.
    Incentivized
    Read full review
    MFiles
    • M-Files allows us to track important milestones and expiration dates. We are now able to easily track revisions to contracts with community partners and record comments and history in one place.
    • We are able to track all contracts that come through our District and to create monthly reports to present to our Board.
    Incentivized
    Read full review
    Microsoft
    • My company is pleased with the positive impact Yammer has created departmentally and on an individual basis with work flow efficiency.
    • Adversely, most old and new employees are more familiar with SharePoint, causing the company to pay for training for all current and incoming employees.
    • As Yammer becomes more widely used, the need for training may diminish, which is where we will see our return on investment, as the product clearly provides a more effective form of file sharing and communication between employees and their department.
    Incentivized
    Read full review
    ScreenShots

    M‑Files Screenshots

    Screenshot of M-Files - SearchScreenshot of M-Files - Profile openScreenshot of M-Files - PermissionsScreenshot of M-Files - Process mapsScreenshot of M-Files - Pinned items