What users are saying about
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Top Rated
126 Ratings
22 Ratings
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Score 9 out of 100

SAP Commerce Cloud

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Top Rated
126 Ratings
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Score 8.1 out of 100

Feature Set Ratings

  • SAP Commerce Cloud ranks higher in 5 feature sets: Online Storefront, Online Shopping Cart, Online Payment System, eCommerce Marketing, eCommerce Business Management

Online Storefront

7.6

IBM Digital Commerce

76%
7.8

SAP Commerce Cloud

78%
SAP Commerce Cloud ranks higher in 5/9 features

Product catalog & listings

8.0
80%
3 Ratings
8.3
83%
44 Ratings

Product management

8.0
80%
3 Ratings
8.3
83%
45 Ratings

Bulk product upload

8.0
80%
3 Ratings
7.9
79%
45 Ratings

Branding

8.0
80%
3 Ratings
7.3
73%
44 Ratings

Mobile storefront

8.0
80%
3 Ratings
6.4
64%
43 Ratings

Product variations

8.0
80%
3 Ratings
8.9
89%
44 Ratings

Website integration

8.0
80%
3 Ratings
8.9
89%
45 Ratings

Visual customization

8.0
80%
3 Ratings
7.5
75%
43 Ratings

CMS

4.0
40%
2 Ratings
6.9
69%
42 Ratings

Online Shopping Cart

6.0

IBM Digital Commerce

60%
9.0

SAP Commerce Cloud

90%
SAP Commerce Cloud ranks higher in 2/2 features

Abandoned cart recovery

6.0
60%
2 Ratings
9.5
95%
15 Ratings

Checkout user experience

6.0
60%
3 Ratings
8.4
84%
43 Ratings

Online Payment System

6.0

IBM Digital Commerce

60%
9.1

SAP Commerce Cloud

91%
SAP Commerce Cloud ranks higher in 1/1 features

eCommerce security

6.0
60%
3 Ratings
9.1
91%
38 Ratings

eCommerce Marketing

7.0

IBM Digital Commerce

70%
7.3

SAP Commerce Cloud

73%
IBM Digital Commerce ranks higher in 2/3 features

Promotions & discounts

7.0
70%
3 Ratings
8.8
88%
43 Ratings

Personalized recommendations

7.0
70%
3 Ratings
6.2
62%
41 Ratings

SEO

7.0
70%
3 Ratings
6.8
68%
38 Ratings

eCommerce Business Management

6.2

IBM Digital Commerce

62%
8.2

SAP Commerce Cloud

82%
SAP Commerce Cloud ranks higher in 5/5 features

Multi-site management

8.0
80%
3 Ratings
9.4
94%
43 Ratings

Order processing

5.0
50%
3 Ratings
9.1
91%
43 Ratings

Inventory management

6.0
60%
3 Ratings
7.7
77%
39 Ratings

Shipping

6.0
60%
3 Ratings
7.4
74%
41 Ratings

Custom functionality

6.0
60%
3 Ratings
7.3
73%
44 Ratings

Attribute Ratings

  • IBM Digital Commerce is rated higher in 1 area: Likelihood to Recommend
  • SAP Commerce Cloud is rated higher in 2 areas: Likelihood to Renew, Support Rating

Likelihood to Recommend

9.0

IBM Digital Commerce

90%
5 Ratings
8.4

SAP Commerce Cloud

84%
50 Ratings

Likelihood to Renew

8.0

IBM Digital Commerce

80%
2 Ratings
10.0

SAP Commerce Cloud

100%
1 Rating

Usability

IBM Digital Commerce

N/A
0 Ratings
9.0

SAP Commerce Cloud

90%
2 Ratings

Support Rating

8.0

IBM Digital Commerce

80%
2 Ratings
9.9

SAP Commerce Cloud

99%
6 Ratings

Implementation Rating

IBM Digital Commerce

N/A
0 Ratings
9.1

SAP Commerce Cloud

91%
3 Ratings

Ease of integration

IBM Digital Commerce

N/A
0 Ratings
7.2

SAP Commerce Cloud

72%
30 Ratings

Product Scalability

IBM Digital Commerce

N/A
0 Ratings
7.6

SAP Commerce Cloud

76%
28 Ratings

Likelihood to Recommend

IBM

I think WebSphere Commerce is well suited for customers looking to sell products online that need robustness and scalability as a priority. It provides a complete order cycle out of the box, or you can integrate with your existing order fulfillment. Online shopping models like digital subscriptions or a marketplace are not well suited as it requires a lot of customization
Read full review

SAP

In B2B scenarios for the primary orders, commerce cloud fits very well and have background services readily usable. In Searching it should give some more configuration based cockpit for the advance search configuration and custom attribute searching. B2B content management and promotions management is very easy from business perspective and helps to reduce the dependency on the development team.
Read full review

Pros

IBM

  • Websphere commerce provides efficient contract based pricing. Contract based pricing greatly helps in handling prices for different business
  • Catalog filtering is one other strength of websphere commerce, as it helps to filter the show only those products that the customer is entitled to
  • Extended site model is one other strength of WCS as it greatly helps in having multiple e-commerce sites for different demographics, for branding etc
Read full review

SAP

  • Its structure which is based on the characteristics of Java Spring is very good, so you can better manage your tools and it is reflected quickly and very perceptively.
  • All the information stored is divided in an organized way and in the corresponding place according to its area; this allows us to locate it without any problem when looking for some data.
  • Simply, this software is very easy to use, it does not have unnecessary tools, and it does not have any specific function; all its functions are optimal.
Read full review

Cons

IBM

  • The e-Marketing spots contain content associated with marketing activities to target customer segment - needs some improvement. The algorithm to set up the priority of each of the Web Activity with in eMarketing spot is little bit confusing.
  • The catalog load can be simplified.
  • WebSphere Commerce is a huge application - someone needs to spend at least 5-6 years to learn about the whole application.
Read full review

SAP

  • As per experience performance is the area where improvement can be done when ordering 500 products and more.
  • SAP support for CCV2 deployment and SAP Products issues.
  • If we can bring Facet hierarchy feature as well as slider facets options out of box
  • There are performance issues in grouping functionality if we have many children of a group in PLP/CLP.
Read full review

Pricing Details

IBM Digital Commerce

Starting Price

Editions & Modules

IBM Digital Commerce editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    SAP Commerce Cloud

    Starting Price

    Editions & Modules

    SAP Commerce Cloud editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pricing Info

      Likelihood to Renew

      IBM

      The scalability and various configurations of the product allows for a wide range of e-commerce site features. It provides a storefront to begin with so it helps with speeding up development.
      Read full review

      SAP

      I truly enjoy leading Hybris development projects and participating in new feature development for the platform. I see huge potential for growth and hope to be instrumental in bringing Hybris to the bleeding edge of presentation layer technology.
      Read full review

      Usability

      IBM

      No answers on this topic

      SAP

      The SAP Commerce Cloud product has powerful content management that identifies products, catalogs, and promotions. In addition, it has a feature where inventory is tracked integrated with existing ERP (SAP and/or non-SAP) systems. With SAP Commerce Cloud, we can enable transactions to trigger all processes to integrate with existing ERP systems. In this way, it is possible to manage the system from end to end.
      Read full review

      Support Rating

      IBM

      No answers on this topic

      SAP

      We have the right to open a ticket or submit request to SAP support teams for all the problems we have experienced. They also provide solutions for critical issues within 48 hours. In addition, the product has support documents such as a user guide and admin guide. In addition, there is a strong community of users. In this way, we can access solution of some specific problems that we have fallen on from there.
      Read full review

      Implementation Rating

      IBM

      No answers on this topic

      SAP

      Scalability of the product was good Seamless integrations were helped in reducing the implementation for the development team to integrate with the SAP ERP Product framework helped customer to customize and adapt the new features which were developed basis business processes and ease of customer experience. Deployment and creation of the build becomes very easy with the CCv2 setup.
      Read full review

      Alternatives Considered

      IBM

      IBM Digital Commerce was a lot more customizable and had a good engine for us to make enhancements. We were not locked down to certain integrations and we were able to utilize a lot of the features outside of the box vs using a prescribed set of features and functionality that other tools would force us to use
      Read full review

      SAP

      SAP Commerce Cloud has tight integration with the backend SAP allowing for our specific business requirements to be tied into the platform. The site user friendliness was intuitive and received nothing but positive feedback from the user community. Data integration and security were another key factors. The overall cost to support and maintain utilizing internal resources as much as possible and only supplement when needed.
      Read full review

      Scalability

      IBM

      No answers on this topic

      SAP

      Generally, I've been very happy with SAP Commerce Cloud. I feel like it's a good solution for enterprise-level companies that do a significant volume of e-commerce. I do wish that the CMS was easier to use and that it was easier to integrate with CRM systems.
      Read full review

      Return on Investment

      IBM

      • For our clients in the apparel industry, the flexibility that WCS provides to scale up really helped their online business to grow tremendously.
      • Our client in the restaurant industry can't quite leverage what WCS has to offer though as it doesn't really fit their shopping model.
      • Another positive impact is that it allows our clients to streamline their commerce system in interacting with their backend.
      Read full review

      SAP

      • For my clients, it has streamlined the costs incurred in their IT infra as using SAP Commerce Cloud requires a lesser upfront setup
      • Due to flexibility in SAP Commerce Cloud, another client was able to scale up their operations and ended up with 5x of orders in the pandemic
      Read full review

      Screenshots

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