22 Ratings
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Score 9 out of 100
86 Ratings
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Score 8 out of 100

Likelihood to Recommend

IBM Digital Commerce

I think WebSphere Commerce is well suited for customers looking to sell products online that need robustness and scalability as a priority. It provides a complete order cycle out of the box, or you can integrate with your existing order fulfillment. Online shopping models like digital subscriptions or a marketplace are not well suited as it requires a lot of customization
Joel Ong | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

Hybris fits well into a large development organization and will need many disciplines to fully leverage. It should fit very well into SAP heavy environments and recent roadmaps indicate a tighter and tighter integration in the future. It would be a challenge for a smaller shop to cultivate the kind of knowledge diversity necessary. Getting the initial momentum may also be a challenge if you do not have a good implementation partner, at least in the early stages.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

IBM Digital Commerce
7.6
SAP Commerce Cloud (formerly SAP Hybris)
8.3
Product catalog & listings
IBM Digital Commerce
8.0
SAP Commerce Cloud (formerly SAP Hybris)
8.3
Product management
IBM Digital Commerce
8.0
SAP Commerce Cloud (formerly SAP Hybris)
8.5
Bulk product upload
IBM Digital Commerce
8.0
SAP Commerce Cloud (formerly SAP Hybris)
8.7
Branding
IBM Digital Commerce
8.0
SAP Commerce Cloud (formerly SAP Hybris)
8.3
Mobile storefront
IBM Digital Commerce
8.0
SAP Commerce Cloud (formerly SAP Hybris)
8.2
Product variations
IBM Digital Commerce
8.0
SAP Commerce Cloud (formerly SAP Hybris)
8.5
Website integration
IBM Digital Commerce
8.0
SAP Commerce Cloud (formerly SAP Hybris)
8.1
Visual customization
IBM Digital Commerce
8.0
SAP Commerce Cloud (formerly SAP Hybris)
7.9
CMS
IBM Digital Commerce
4.0
SAP Commerce Cloud (formerly SAP Hybris)
8.1

Online Shopping Cart

IBM Digital Commerce
6.0
SAP Commerce Cloud (formerly SAP Hybris)
8.7
Abandoned cart recovery
IBM Digital Commerce
6.0
SAP Commerce Cloud (formerly SAP Hybris)
8.5
Checkout user experience
IBM Digital Commerce
6.0
SAP Commerce Cloud (formerly SAP Hybris)
8.9

Online Payment System

IBM Digital Commerce
6.0
SAP Commerce Cloud (formerly SAP Hybris)
9.1
eCommerce security
IBM Digital Commerce
6.0
SAP Commerce Cloud (formerly SAP Hybris)
9.1

eCommerce Marketing

IBM Digital Commerce
7.0
SAP Commerce Cloud (formerly SAP Hybris)
8.7
Promotions & discounts
IBM Digital Commerce
7.0
SAP Commerce Cloud (formerly SAP Hybris)
8.7
Personalized recommendations
IBM Digital Commerce
7.0
SAP Commerce Cloud (formerly SAP Hybris)
9.1
SEO
IBM Digital Commerce
7.0
SAP Commerce Cloud (formerly SAP Hybris)
8.2

eCommerce Business Management

IBM Digital Commerce
6.2
SAP Commerce Cloud (formerly SAP Hybris)
8.7
Multi-site management
IBM Digital Commerce
8.0
SAP Commerce Cloud (formerly SAP Hybris)
8.7
Order processing
IBM Digital Commerce
5.0
SAP Commerce Cloud (formerly SAP Hybris)
8.6
Inventory management
IBM Digital Commerce
6.0
SAP Commerce Cloud (formerly SAP Hybris)
9.1
Shipping
IBM Digital Commerce
6.0
SAP Commerce Cloud (formerly SAP Hybris)
8.8
Custom functionality
IBM Digital Commerce
6.0
SAP Commerce Cloud (formerly SAP Hybris)
8.2

Pros

IBM Digital Commerce

  • Websphere commerce provides efficient contract based pricing. Contract based pricing greatly helps in handling prices for different business
  • Catalog filtering is one other strength of websphere commerce, as it helps to filter the show only those products that the customer is entitled to
  • Extended site model is one other strength of WCS as it greatly helps in having multiple e-commerce sites for different demographics, for branding etc
Anonymous | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

  • Large scale product and user data management.
  • Out of the box support for common eCommerce functionality.
  • Robust platform that is supported well and consistently by the Hybris team who are available for direct support if needed.
  • Integrates well with other services if Hybris does not meet all business needs.
  • Localization for multi-national support was easy to implement.
Carter Lathrop | TrustRadius Reviewer

Cons

IBM Digital Commerce

  • The e-Marketing spots contain content associated with marketing activities to target customer segment - needs some improvement. The algorithm to set up the priority of each of the Web Activity with in eMarketing spot is little bit confusing.
  • The catalog load can be simplified.
  • WebSphere Commerce is a huge application - someone needs to spend at least 5-6 years to learn about the whole application.
Anonymous | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

  • CMS Cockpit is slow and inefficient for performing certain kinds of content management and template manipulation tasks. I often defer to the HMC, but this is not a feasible option for our client's content management team.
  • The OOTB UI code that ships with v5.0.1 is several years behind industry standard front end technology. v5.1 shows no promise of significant improvements in this arena. Some things I'd like to see: Dropping the Blueprint framework in favor of something Like Bootstrap, Less Framework or AngularJS. Jquery and key dependent plug-ins need to be upgraded and large, over-featured plugins like JQuery UI abandoned. SASS + Compass should replace static CSS. Granule should be dropped in favor of better tools for JS dependency management, code minification, and file concatenation.
  • Maintaining independent codebases for Desktop and Mobile views increases UI development hours by a margin of 30-50%. Natively supporting the option to configure a responsive design with a framework such as AngularJS would offer flexibility to serve up content and site chrome targeted at a wider range of device classes than just desktop machines and mobile phones.
Erin Riggers | TrustRadius Reviewer

Likelihood to Renew

IBM Digital Commerce

IBM Digital Commerce 8.0
Based on 2 answers
The scalability and various configurations of the product allows for a wide range of e-commerce site features. It provides a storefront to begin with so it helps with speeding up development.
Anonymous | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud (formerly SAP Hybris) 9.3
Based on 2 answers
Its has very good features and with each upgrade the additional features are really exciting. Hybris delivers the top-rated e-commerce software and omni-channel solution to help enterprises across the globe innovate faster and sell more.
Anonymous | TrustRadius Reviewer

Usability

IBM Digital Commerce

No score
No answers yet
No answers on this topic

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud (formerly SAP Hybris) 9.0
Based on 3 answers
The SAP Commerce Cloud product has powerful content management that identifies products, catalogs, and promotions. In addition, it has a feature where inventory is tracked integrated with existing ERP (SAP and/or non-SAP) systems. With SAP Commerce Cloud, we can enable transactions to trigger all processes to integrate with existing ERP systems. In this way, it is possible to manage the system from end to end.
zahit bogus | TrustRadius Reviewer

Support Rating

IBM Digital Commerce

IBM Digital Commerce 8.0
Based on 1 answer
No answer on this topic is available.

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud (formerly SAP Hybris) 7.1
Based on 7 answers
We have the right to open a ticket or submit request to SAP support teams for all the problems we have experienced. They also provide solutions for critical issues within 48 hours. In addition, the product has support documents such as a user guide and admin guide. In addition, there is a strong community of users. In this way, we can access solution of some specific problems that we have fallen on from there.
zahit bogus | TrustRadius Reviewer

Implementation Rating

IBM Digital Commerce

No score
No answers yet
No answers on this topic

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud (formerly SAP Hybris) 8.0
Based on 3 answers
I give this an 8 instead of a 10 because in hindsight, while I am extremely happy with the platform and the things I've learned through my exposure to it, I also see so many areas for improvement in the outcome of my efforts. My advice to front end developers working with Hybris and/or the Java stack for the first time, is to not be intimidated by it. Question everything. Trust your intuition. Do not be afraid to refactor or completely replace something that appears integral to the platform if you see a clear benefit to doing so. It's much less far reaching than you think and the core system will not come crumbling to its knees if you make broad sweeping alterations. In fact, the energy you will expend to retool your site with a new framework will grow in tandem with the amount of time you spend hesitating, and at some point may become critical enough to force your hand while simultaneously becoming risky enough to destabilize your entire project delivery. If you don't like JQuery UI, punt it. If you don't care for the Blueprint CSS framework, burn it down. Making the strategic decision to adopt the toolset that best fits your organization from the very beginning will pay off in spades.
Erin Riggers | TrustRadius Reviewer

Alternatives Considered

IBM Digital Commerce

IBM Digital Commerce was a lot more customizable and had a good engine for us to make enhancements. We were not locked down to certain integrations and we were able to utilize a lot of the features outside of the box vs using a prescribed set of features and functionality that other tools would force us to use
Anonymous | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

SAP is a very complex and well-put-together software and there are a plethora of platforms available. SAP Commerce Cloud was chosen as the software for our organization to use because every application can be integrated across all platforms. The training is extensive but there are so many functions and customizations that can be used it was a no-brainer to make the switch.
Jamaal Dickerson | TrustRadius Reviewer

Return on Investment

IBM Digital Commerce

  • For our clients in the apparel industry, the flexibility that WCS provides to scale up really helped their online business to grow tremendously.
  • Our client in the restaurant industry can't quite leverage what WCS has to offer though as it doesn't really fit their shopping model.
  • Another positive impact is that it allows our clients to streamline their commerce system in interacting with their backend.
Joel Ong | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

  • Our business went through 3 major initiatives to migrate our legacy platform and data to Hybris over the course of several years with multiple tech leadership and dev teams. All 3 of these initiatives failed to launch, largely due to the complexity of the platforms and massively associated tech burdon. A 4th re-platforming succeeded in launching an MVP version with support from expensive consulting firms and to the tune of millions of dollars.
  • Due to the inflexibility of the content management features, marketing teams are severely limited and have had to seek 3rd-party software to layer on top of Hybris to deliver modern customer experiences.
Anonymous | TrustRadius Reviewer

Pricing Details

IBM Digital Commerce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP Commerce Cloud (formerly SAP Hybris)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

IBM Digital Commerce
9.0
SAP Commerce Cloud (formerly SAP Hybris)
8.0

Likelihood to Renew

IBM Digital Commerce
8.0
SAP Commerce Cloud (formerly SAP Hybris)
9.3

Usability

IBM Digital Commerce
SAP Commerce Cloud (formerly SAP Hybris)
9.0

Support Rating

IBM Digital Commerce
8.0
SAP Commerce Cloud (formerly SAP Hybris)
7.1

Implementation Rating

IBM Digital Commerce
SAP Commerce Cloud (formerly SAP Hybris)
8.0

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