IBM Power Virtual Server vs. Rackspace Managed Hosting

It is really impactful in terms of scenarios like ERP systems and Data Analytics where heavy data needs to be analysed in terms of volume and their needs to be high scalability offering so in that scenario it is a great asset and features like distribution of workload using AI capabilities by leveraging modern IBM offerings like Watson is really helpful the area in which it could improve is native development of application in terms of adoption of New cloud Technologies

Incentivized

Rackspace is very well suited as a IaaS (Infrastructure as a Service) provider, particularly when you're planning on leaving the infrastructure up for a period of time. They seem to focus a bit more on that aspect of infrastructure. That is to say, they seem to promote running servers for longer periods of time and not spinning up/shutting down servers frequently based on usage spikes. While, they do support that sort of availability -- they don't have features built into their offering, necessarily, that make it a lot easier to implement. Our experiences with Rackspace have been 100% around their cloud platform, but they have another entire part of their business that is centered around hosting/maintaining/supporting physical hardware (bare metal). They have had a great reputation over the last several years (10+) for being top-notch providers in this space, which is one reason we even considered them for our Cloud-based hosting needs. We don't have any direct experience with their "bare metal" offerings, but their reputation is certainly great, and worth noting.

Incentivized

• It is good in managing our documents in a precise manner.
• It is a comprehensive tool and supports other languages like JAVA and Python and it is useful for us.
• It is quite a valuable tool available at a reasonable price in the market and it is a scalable tool.

Incentivized

• Fanatical Support - I can't stress how great their team is. Not only are they knowledgeable, whenever I call in (during the day or in the middle of the night), I never have to wait more than a minute to speak to someone.
• Webmail, Hosted Exchange, and Office365 Support - As an IT team of one, Rackspace's cloud solution and migration team has really helped me over the years to minimize issues for users, but also provide a reliable and flexible email platform.

Incentivized

• The software appears to be geared for a no-programming approach, which implies that making changes is more difficult.
• The user base is small making it monotonous and difficult to come up with new methods.
• The number of rankings is not as large as competitors.
• The admin end is poorly designed, as they are unable to receive and respond to client feedback.

Incentivized

• Latest outage 12/2/22 and counting over 75 hours - in my opinion, support has been miserable. In my experience, there's little/no communication regarding the problem or cause. No support. In my opinion, erroneous advice. Virtually NOTHING for users. I feel we've been abandoned.
• Outage appears to have been caused by unpatched servers & no backup servers
• In my opinion, NO COMPANY should trust their data or services to a nonresponsive company like Rackspace.
• In my experience, there are NO published policies/practices re: server maintenance (patching) to mitigate hacking, NO published policies/practices re: backup servers in the event of problems. I feel it's stupid of me as a user to have chosen to trust them with critical services

At the moment we are 100% satisfied with the performance and our support team is well used to the process involved. So unless we have some major issues in adopting, we are sure to be with IBM itself.

Incentivized

If I wake tomorrow completely incapable of managing a client cloud operation, our dedicated Rackspace Cloud Engineering Team is deployable as literal extension of our business, immediately addressing all needs and requirements without cause of business disruption for our consultancy, and more importantly for the mission-critical ones of our clients. For this reason alone, Rackspace is our choice of choices!

Incentivized

I would rate IBM Power Virtual Server’s overall usability as an 8 out of 10. The platform offers a solid interface and intuitive dashboard, making it relatively easy for users with cloud experience to navigate. Its scalability and flexibility are strong points. However, the learning curve for new users can be steep, especially when dealing with complex integrations or configurations. While documentation and support are extensive, some users may find the setup process challenging. Overall, it’s highly functional but could be streamlined further for beginners.

Incentivized

The company does not put as much focus on usability as other cloud competitors and it is kind of clear. It would be good to take a quarter and gather intense feedback, and then another quarter and focus purely on UI enhancements and backend interoperability

Incentivized

Very easy to use.

Incentivized

While there’s room for improvement, it generally works very well.

Incentivized

As with most IBM products the ongoing support for IBM Power Virtual Server is solid and consistent. IBM provides a clear roadmap for receiving support of their products. Both voice and online response is offered. It is obvious that IBM has the internal systems and culture to maintain support functions. This starts from the initial support call to the problem analysis and continues through the problem resolution. Documentation and communication are consistent within this process.

Incentivized

In my experience, their support team is massively overworked — taking FOUR DAYS to look at tickets, and a MONTH to fix problems!

Incentivized

It is economic.

Incentivized

They both have their own ups and downs and it totally depends on the team which suits them best. IBM Power Virtual Server has Performance, Scalability, Reliability and Availability, Compatibility, and Good Vendor Support. The specific use case and workload requirements played a significant role. Some workloads may benefit from IBM Power Systems' architecture, while others may perform equally well on alternative platforms.

Incentivized

LiquidWeb or Amazon both offer some products that could be considered similar. I will say though, after years of dealing with Rackspace, their service is what always has me coming back. Their support is typically so much better than other vendors that I hesitate to use other vendors. Pricing might be cheaper, but when you have an issue and need it resolved ASAP, then Rackspace has come through in the majority of cases for me.

Incentivized

I would rate IBM Cognos Analytics’ scalability as a 9 out of 10. The platform is highly capable of handling large volumes of data and supporting thousands of users with ease. Its architecture is designed for high performance, though it may require fine-tuning for extremely complex data environments to maintain optimal performance.

Incentivized

• We have had a return on investment of 30%.
• There have also been 80% fewer application crashes due to a lack of resources that previously ran on the X86 platform.
• Administration management has been simplified and staff can dedicate themselves to the development of applications, instead of providing support to users when the applications do not respond efficiently, this made staff 45% more productive.

Incentivized

• We've found it helpful to host our own web sites on their cloud servers, which is a positive.
• We've also hosted our Nagios instance on a low-end cloud server, which is also a positive.
• A negative impact is that they've now decided to start charging for their support.

Incentivized