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IBM Targetprocess vs. PTC Windchill RV&S vs. ServiceNow DevOps

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    IBM Targetprocess

    Score8.5 out of 10
    N/AIBM Targetprocess is a Strategic Portfolio Management (SPM) SaaS that connects strategy, funding, and execution. It helps enterprises prioritize work, dynamically allocate resources, and continuously adapt plans. With real-time visibility and financial insights, organizations can deliver faster, clearer business outcomes.N/A

    PTC Windchill RV&S

    Score2 out of 10
    N/APTC Windchill RV&S (formerly Integrity Lifecycle Manager of the Integrity suite) is an MBSE (model-based systems engineering) suite. The former Integrity suite contains an Asset Library which supports systems-of-systems approach to design (i.e. linking models into higher-level models that subsume them), a Process Director which is designed to articulate, manage and improve the design process, and a Modeler for visualizing and controlling the product design process. The Integrity suite is…N/A

    ServiceNow DevOps

    Score8.3 out of 10
    N/AServiceNow DevOps is designed to reduce friction between IT operations and development. This DevOps tool allows businesses to minimize risk while scaling DevOps initiatives.N/A
    Pricing
    IBM TargetprocessPTC Windchill RV&SServiceNow DevOps
    Editions & Modules
    No answers on this topic
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    IBM TargetprocessPTC Windchill RV&SServiceNow DevOps
    Free Trial
    YesNoNo
    Free/Freemium Version
    NoNoNo
    Premium Consulting/Integration Services
    YesNoNo
    Entry-level Setup FeeRequiredNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    IBM TargetprocessPTC Windchill RV&SServiceNow DevOps
    Considered Multiple Products
    Apptio an IBM Company
    No answer on this topic
    PTC
    No answer on this topic
    ServiceNow
    No answer on this topic
    Key User Insights
    Would buy again
    92%
    Would buy again
    49 Answers
    No answers on this topic
    80%
    Would buy again
    4 Answers
    Delivers good value for the price
    98%
    Delivers good value for the price
    40 Answers
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    94%
    Happy with the feature set
    50 Answers
    No answers on this topic
    100%
    Happy with the feature set
    5 Answers
    Lived up to sales and marketing promises
    90%
    Lived up to sales and marketing promises
    35 Answers
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    86%
    Implementation went as expected
    38 Answers
    No answers on this topic
    No answers on this topic
    Features
    IBM TargetprocessPTC Windchill RV&SServiceNow DevOps
    Project Management
    Comparison of Project Management features of IBM Targetprocess and PTC Windchill RV&S and ServiceNow DevOps
    Feature
    IBM Targetprocess
    6.8
    41 Ratings
    9% below category average
    PTC Windchill RV&S
    -
    Ratings
    ServiceNow DevOps
    -
    Ratings
    Task Management7.040 Ratings00 Ratings00 Ratings
    Resource Management7.738 Ratings00 Ratings00 Ratings
    Gantt Charts6.929 Ratings00 Ratings00 Ratings
    Scheduling6.532 Ratings00 Ratings00 Ratings
    Support for Agile Methodology8.141 Ratings00 Ratings00 Ratings
    Support for Waterfall Methodology5.236 Ratings00 Ratings00 Ratings
    Document Management7.329 Ratings00 Ratings00 Ratings
    Email integration7.430 Ratings00 Ratings00 Ratings
    Mobile Access7.122 Ratings00 Ratings00 Ratings
    Timesheet Tracking7.826 Ratings00 Ratings00 Ratings
    Change request and Case Management6.226 Ratings00 Ratings00 Ratings
    Budget and Expense Management7.028 Ratings00 Ratings00 Ratings
    Search5.137 Ratings00 Ratings00 Ratings
    Visual planning tools6.438 Ratings00 Ratings00 Ratings
    Agile Development
    Comparison of Agile Development features of IBM Targetprocess and PTC Windchill RV&S and ServiceNow DevOps
    Feature
    IBM Targetprocess
    6.4
    42 Ratings
    19% below category average
    PTC Windchill RV&S
    -
    Ratings
    ServiceNow DevOps
    -
    Ratings
    DevOps Tool Integrations7.634 Ratings00 Ratings00 Ratings
    Code Review6.824 Ratings00 Ratings00 Ratings
    Code Collaboration6.823 Ratings00 Ratings00 Ratings
    Velocity Calculation5.335 Ratings00 Ratings00 Ratings
    Dependencies and Blockers5.841 Ratings00 Ratings00 Ratings
    Best Alternatives
    IBM TargetprocessPTC Windchill RV&SServiceNow DevOps
    Small Businesses
    monday dev
    Score8.2 out of 10
    Polarion ALM
    Score10 out of 10
    No answers on this topic
    Medium-sized Companies
    Planview AgilePlace
    Score7.5 out of 10
    Polarion ALM
    Score10 out of 10
    Azure DevOps
    Score8.1 out of 10
    Enterprises
    Planview AgilePlace
    Score7.5 out of 10
    Polarion ALM
    Score10 out of 10
    Azure DevOps Server
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    IBM TargetprocessPTC Windchill RV&SServiceNow DevOps
    Likelihood to Recommend
    8.6
    (49 ratings)
    9.0
    (16 ratings)
    9.0
    (5 ratings)
    Likelihood to Renew
    10.0
    (2 ratings)
    8.7
    (10 ratings)
    -
    (0 ratings)
    Usability
    6.3
    (12 ratings)
    8.0
    (2 ratings)
    -
    (0 ratings)
    Availability
    9.0
    (1 ratings)
    9.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    9.0
    (1 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (4 ratings)
    9.8
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    7.0
    (1 ratings)
    9.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    10.0
    (1 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    User Testimonials
    IBM TargetprocessPTC Windchill RV&SServiceNow DevOps
    Likelihood to Recommend
    Apptio an IBM Company
    Apptio Targetprocess is well suited to track work and progress of that work. In addition it is easy to tie that work to OKRs. Cost and hours rollup across the work hierarchy works well. Our users like the flexibility of Targetprocess and the ability to develop their own views and reports Scenarios where it is less appropriate is to do executive level reporting and develop reports that can pull in all of our time data since there is a 300k record limit
    Incentivized
    Read full review
    PTC
    PTC Integrity is an excellent source code management and version control tool, and I would suggest anyone to use it for that purpose. We can even define our workflows using individual forms for implementing Change Management, Defect Management and Access management requests. If properly used, this tool is great for managing our code for very long periods, considering my 4-5 years of usage. Though the UI could be better, and integration with some application servers could be better implemented, this tool is a good tool.
    Incentivized
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    ServiceNow
    ServiceNow DevOps is suitable for IT companies that are medium to large, It is great when it comes to keeping a track of all the activities, it takes a very little amount of time for creating tickets, with a small amount of information. It is a good tool for incident management, and change management. It will be less suitable for small-scale companies.
    Incentivized
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    Pros
    Apptio an IBM Company
    • Extremely flexible: We are able to setup work for different groups in ways that work best for them.
    • Fantastic support group: They are extremely knowledgeable and helpful. I enjoy working with them.
    • Automation: Their automation capabilities have saved us a lot of time.
    • Customizing screens: We can go into code for the different entities, move fields around or hide them, add tabs or additional sections as needed to make for a streamlined user experience.
    • Reporting: Their reporting is flexible and phenomenal. There are so many different ways to pull data and the interface is easy to use.
    • Their user guide is well built and extremely helpful.
    Incentivized
    Read full review
    PTC
    • Helps to advance carefully through complicated and delicate process hives.
    • Improve thereby our time-to-market knowledge transfers along our portfolio.
    • Enhances the performances of single step in processes as well as the processes.
    • Allows for unprecedented overview in broads and in depths.
    Read full review
    ServiceNow
    • Plan develop, build, test, deploy and operate any applications in a safer environment.
    • Evaluating and monitoring improvements
    • Connects with third party and existing applications
    Incentivized
    Read full review
    Cons
    Apptio an IBM Company
    • The UI is bit complex for new users who never used it. i think this can be sorted out by providing the steps to access?
    • dashboards with large datasets can cause performance lags or timeouts
    • Introduce more flexible, template-based RBAC configurations.
    Incentivized
    Read full review
    PTC
    • It can be overwhelming with the number of tabs, functions and ways to achieve the same result. The average user may struggle with learning the tool.
    • The text editing in Integrity is weak and does not provide many options. Because of this, many user decide to use MS word instead, to document requirements.
    Incentivized
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    ServiceNow
    • No drop-down option is available to click when requesting specific software or hardware.
    Incentivized
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    Likelihood to Renew
    Apptio an IBM Company
    Targetprocess is the most flexible application for tracking work among teams that we have found. This power comes from near limitless ability to customize your views on the work tracked in the system, and from the myriad reporting options to draw metrics and stats out of the data there. Custom fields, processes, and mashups all add to this flexibility and appeal.
    Incentivized
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    PTC
    I do not make decisions on what tool my company uses. I am just the user of the tool and such decisions are not handled by me. If I were to make such decisions, I would definitely renew MKS, considering the amount of data we have stored in MKS and the current number of users who are familiar with the system
    Incentivized
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    ServiceNow
    No answers on this topic
    Usability
    Apptio an IBM Company
    Overall Targetprocess's usability is good. the tool is easy to use and has features which most BUs and organizations can use. Additional features like AI integration would help the tool and its overall usability. providing additional dashboards for specific roles and executives within the tool would benefit Targetprocess with its scale
    Incentivized
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    PTC
    PTC Integrity comparatively could be considered a nice Source code management, Version controlling tool and could be compared with tools like StarTeam. If the integration to move/migrate code could be integrated into this tool, it would become an extremely powerful tool.
    Incentivized
    Read full review
    ServiceNow
    No answers on this topic
    Reliability and Availability
    Apptio an IBM Company
    Some minor outages are experienced, though these tend to pass within an hour usually and work can continue
    Incentivized
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    PTC
    No answers on this topic
    ServiceNow
    No answers on this topic
    Performance
    Apptio an IBM Company
    Reports are fast loading, considering they can refresh in a second or less and we have 7 years of work tracked in over 40k entities. Pages can load slowly when the views are very busy, but not frustratingly. I am a console user most of my career and generally prefer it over webUI interfaces, but Targetprocess won me over from the beginning and I spend half my day using it now.
    Incentivized
    Read full review
    PTC
    No answers on this topic
    ServiceNow
    No answers on this topic
    Support Rating
    Apptio an IBM Company
    TargetProcess' support is one of its strengths. The support team is very responsive and helpful when there is a problem but they're also proactive in providing good release notes and engaging with the community through a voting scheme to influence the priority of new features.
    The team also releases new versions frequently with new features but with no knock-ons to currently working features.
    Incentivized
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    PTC
    PTC Integrity administration can be somewhat daunting. They have been able to help with every question that I have submitted. Their support website is very easy to understand and submit questions and their phone support is wonderful
    Incentivized
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    ServiceNow
    No answers on this topic
    Implementation Rating
    Apptio an IBM Company
    You should take some time to get everyone to agree how the system should be setup before work starts being tracked in Targetprocess, this avoids difficult and disruptive changes to processes or plugins later when everyone relies on it daily.
    Incentivized
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    PTC
    I wasn't involved in implementation.
    Incentivized
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    ServiceNow
    No answers on this topic
    Alternatives Considered
    Apptio an IBM Company
    I would say TargetProcess is an incredibly wonderful tool. As compare to JIRA Software, it is a fully featured product. It fulfills all my business needs. Tracking efficiency of this application is quite favorable
    in order to track all the details from a certain project in just a few minutes.
    Incentivized
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    PTC
    I think the reason that PTC Integrity was initially chosen is that it was the best product available in the mix at the time. This coupled with the PTC deal on multiple products was a no brainer based on the size and scope of potential users.
    Incentivized
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    ServiceNow
    As mentioned previously, not sure if ServiceNow DevOps can handle tickets in an agile methodology, where everything is setup based on Sprints, stories and the whole agile terminology. We use OpsGenie to setup shifts for Production support teams, OpsGenie alerts people through a mobile app about production issues as well as to whom is Oncall support for multiple teams. Not sure this functionality is there in ServiceNow DevOps. For now those 3 applications are handling different functions in our company and would be difficult for me to compare them
    Incentivized
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    Scalability
    Apptio an IBM Company
    We use the hosted version of Targetprocess and have never run into limitations or degraded performance due to scalability. Excellent performance over 7 years!
    Incentivized
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    PTC
    No answers on this topic
    ServiceNow
    No answers on this topic
    Return on Investment
    Apptio an IBM Company
    • No direct positive business ROI has caused executive leadership to play down use of the tool
    • We are hoping to use this to track progress of OKRs and business strategy, but don't have but in from executives on the value of this yet.
    Incentivized
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    PTC
    • MKS Integrity has proved to be particularly useful in the software development process by increasing employee effieciency
    • MKS integrity has also made software development a very efficient process and makes feature releases and bug fixing a lot easier
    • In addition to the above, our organization has been able to support manufacturing easily by reverting to a previous software version in case of an emergency.
    • It has also led to faster time to market for new products.
    Incentivized
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    ServiceNow
    • ROI
    • Increased the NPR score.
    • Central locale for information and troubleshooting.
    Incentivized
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    ScreenShots

    IBM Targetprocess Screenshots

    Screenshot of Resource Management: Reduces risk by dynamically managing resources, capacity, and demandScreenshot of Program Management: To deliver value throughout a strategic portfolioScreenshot of Portfolio Budgeting: Shifting from project to product fundingScreenshot of Strategic Planning: Continuously links work, labor, and investments to business strategyScreenshot of Workforce ManagementScreenshot of Work