iCIMS Talent Cloud vs. PCRecruiter

iCIMS Talent Cloud is a great applicant tracking system that allows users to easily identify qualified candidates with built in AI platforms. iCIMS's text recruit is a very helpful tool that allows easy communication from recruiter/admin to candidate, without using personal cell phones on the admin side. This is the day and age that we live in so this is a very appropriate add on.

Incentivized

PCRecruiter is great for staffing and recruiting companies that are looking to organize their database. It is also suitable for companies that are also wanting to organize their recruiting processes. Many companies still receive resumes in paper and do not digitalize them. It is even suitable for sales and marketing departments, since you can do marketing and track sales with it.

Incentivized

• The opt-out message after the 1st text helps weed out the people who are not interested.
• Having the ability to have templates/answers to frequent questions saved and ready to use makes it easier/faster to talk to multiple people.
• Being able to schedule text campaigns is amazing. Every Saturday I set up my campaigns for the next week. This gives me more time to focus on other things.

Incentivized

• Applicant tracking is a great tool. We are able to search resumes or search by keyword. This is a definite time saver and will eliminate your filing cabinets.
• Linking candidates to job orders. We are able to create jobs and link candidates to open job orders. This allows us to see what positions are currently open and also lets us know the length of time the position was open before being filled.
• Notes: We are able to keep notes on start dates, end dates, call-offs, tardiness, workers comp claims, disciplinary, and anything else that our company needs. This is a great tool when you have workers comp claims, unemployment, or documentation for ending a work assignment.

Incentivized

• Support model - there has been a decrease in the service, we already addressed it and hopefully, it will improve
• Configuration flexibility - there are minor things that we could easily change but for some reason, it is available only for vendor

Incentivized

• It would be wonderful if once a presentation is made and additional information is added to a candidate's profile that PCRecruiter would update and include that information in the link.
• Building out the backend of PCRecruiter with letters and setting up the flow of the candidate and moving the candidate through that flow is not intuitive and can be confusing to new users.
• It would be wonderful if PCR integrated with more company's software when posting on 3rd party sites so that I wouldn't have to parse so many resumes.

Incentivized

I would say that we are very likely to renew with iCIMS. They seem to continuously be improving their product based on the feedback from their clients. In addition, the thought have having to go through another implementation of this level is daunting and as long as the software continues to meet the business needs of the company and provides the appropriate level of support we will most likely stay. Costs regarding future renewals will also impact this decision and if necessary we will go to market to evaluate other options.

Incentivized

I really like using PCRecruiter and give this rating because the product has helped me with all the reports and services I need to make my job easier. I also enjoy the fact that if I do happen to have an issue of some sort, I can either search for the solution or I can contact a technician and they will take care of the issue immediately.

We just love iCIMS. Our hiring managers love iCIMS. I give it a 9 because some hiring managers do not have to use it as regularly and need reminders on what to do. It really improved our experience with our ATS overall and I wouldn't want to work in any other system in my job.

Incentivized

As the past VP of Recruiting for a boutique search firm. I trained many recruiters on the PCR system. All were using the system like a pro in a week to 10 days tops. PCR does everything a recruiting team will need without being overly complicated to learn or navigate.

Incentivized

There is always ample advance notice before the software goes down for maintenance and this is usually done at off-peak hours. As for system failures - I can't think of any that have effected us in over two years od use.

Incentivized

I have had little to no downtime with PC Recruiter (except for planned maintenance). Whether I am using it on my laptop or the mobile versions (iPad and Android based phone), I am able to get to my information quickly and easily

We can think of no dissatisfaction with our daily use of iCims, involving its response time to commands or incompatibility with any other software we presently use.

Incentivized

Except for an occassional "bug" in the software the system works very well and has for many years and thru sevewral upgrades.

Let me begin by saying the implementation phase was PHENOMENAL! Katie was our support manager and she was outstanding. The process was cumbersome and time-consuming, but she was outstanding and knowledgeable. That process gets a 9/10 for sure. However, between multiple account manager changes (and no notification) and being promised functionality that doesn't exist, and not hearing back when we reach out to support or open a ticket, the process has been really disappointing since implementation. We do have a new rep who has reached out to introduce himself, and we are optimistic that our experience will improve considerably after that meeting.

Incentivized

The technical support team is awesome. Very knowledgeable and if it is something out of the ordinary they will quickly find the answer or someone that has the expertise to help. I have never had a bad experience with PCR technical support services. They are first class.

Incentivized

I would say I believe iCims online training is very good. It's informative, visually appealing, and simple in explaining all the different aspects of iCims. I also really like the new candidate onboarding, and all the other training curricula you have up to be able to inform or send out to the candidate. I like you can attach a URL link for videos as well so you can really customize the training. I feel that overall, I would like to see more. Perhaps, more robust options with the training, if that's something iCims is expanding on in the future.

I wasn't involved with the implementation. It was before my time

Incentivized

Fully available automation, lesser bad data quality, more information is gathered at the time of applicant profile creation without having the need to ask for any follow ups or additional notifications. Integrates better with Oracle, Workday and SAP than other similar systems. Service tickets are resolved faster than other vendors we worked with.

Incentivized

PCRecruiter is very effective in the placement of employees and has been able to achieve our vision. My experience with a similar platform was not as effective as with PCRecruiter since the speed of loading web pages is reliable. The cost of deploying PCRecruiter is relatively low as compared to other recruiting software. The support team of this platform is very reliable and can be easily reached at any time.

Incentivized

iCims is currently pretty good and the best TAS for us at our stage of growth - but further improvement and enhancements will only help make it even better.

Incentivized

• We implemented iCIMS Talent Cloud right before the pandemic. The pandemic created the most difficult recruitment environment ever. I cannot say that iCIMS Talent Cloud has helped us realize any advantageous success in this battle we are fighting. It gets the job done, but we have realized anything like filling jobs faster or having resources within iCIMS Talent Cloud to allow us to attract candidates differently. Status quo, I guess.

Incentivized

• Because I am a solo practitioner, with low volume recruiting, I don't use it to the fullest extent. So I'd say zero impact other than to track my information in case of discrepancies with clients.
• There is a learning curve, so it does take away time from your day to learn the system.
• Price is good.

Incentivized