PCRecruiter is still the best out there

I have been using PCRecruiter for the past 14 years, and so I have been able to see its evolution according to the technology changes during that time period. Also during that time, I tried other ATS from some of my clients, and kept noticing the differences. Starting with the fact that PCRecruiter is very robust, with the particularity that it is web based, and it integrates with many tools that I use, such as LinkedIn and Interseller. In the past, we used to insert a lot of information manually, but PCR has evolved to the point where we can PCR Capture profiles from work focused social media, such as Linkedin and Xing. After the learning curve, it is very easy to use, although at the beginning it can be overwhelming due to the robustness of the system, and how customizable it is. You can manage clients, vendors, candidates, and positions (jobs). You can customize each profiles however is most suitable for your needs. You can manage a position pipeline and automate the messages that the candidates and clients receive in each step of the process. They have recently implemented a sequencing option, which allows you to prepare mailing lists and send marketing messages automatically. It still has room for improvement, but they are headed the right way. If I had to pin point a major problem they have, is the undo option when working with rollups. Sometimes when selecting profiles on a rollup and changing their stages, the profiles stay selected and you can keep selecting other profiles and setting them to another stage without deselecting the previous profiles. This is very annoying, and even thought we have implemented a checklist so we don't forget to deselect the previous records, sometimes it happens that we set a stage by mistake, or even remove profiles from a rollup by mistake. An undo button would be extremely helpful. Or an automatic deselection to records that have been set to a stage.

I have not purchased premium support.

Just back in February this year, I contacted the support team regarding a configuration with our PCR Portal, since it was presenting license issue with some of our users. I attached the screenshot and recorded a small video of the problem. This was at 10:28AM. At 11:00AM I had already a response and a solution from the suport team.