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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    iContact

    Score6.8 out of 10
    N/AiContact is an email marketing solution that was acquired by Vocus in 2012. The product is integrated with Facebook and Twitter and is aimed at SMBs with unlimited sending as a key feature.

    $14

    per month

    Pantheon

    Score10 out of 10
    N/APantheon is a WebOps platform for operating WordPress, Drupal, and Next.js websites. The platform supports the deployment, scaling, maintenance, security, and performance management of web applications. Key Capabilities Website operations: Pantheon manages operational requirements associated with uptime, performance, security, and scaling for supported websites. Framework support: The platform supports WordPress, Drupal, and Next.js…

    $29

    per month

    Pricing
    iContactPantheon
    Editions & Modules
    1500 Users
    $15.00
    per month
    2500 Users
    $25.00
    per month
    5000 Users
    $45.00
    per month
    Basic
    $29
    per month
    Performance
    $114
    per month
    Elite
    Contact for quote
    Offerings
    Pricing Offerings
    iContactPantheon
    Free Trial
    NoYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    iContactPantheon
    Considered Both Products
    iContact
    No answer on this topic
    Pantheon
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    97%
    Would buy again
    60 Answers
    Delivers good value for the price
    No answers on this topic
    97%
    Delivers good value for the price
    56 Answers
    Happy with the feature set
    No answers on this topic
    98%
    Happy with the feature set
    61 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    98%
    Lived up to sales and marketing promises
    55 Answers
    Implementation went as expected
    No answers on this topic
    93%
    Implementation went as expected
    56 Answers
    Features
    iContactPantheon
    Email & Online Marketing
    Comparison of Email & Online Marketing features of iContact and Pantheon
    Feature
    iContact
    6.6
    26 Ratings
    19% below category average
    Pantheon
    -
    Ratings
    WYSIWYG email editor7.024 Ratings00 Ratings
    Dynamic content7.021 Ratings00 Ratings
    Ability to test dynamic content5.021 Ratings00 Ratings
    Landing pages7.014 Ratings00 Ratings
    A/B testing5.017 Ratings00 Ratings
    Mobile optimization7.021 Ratings00 Ratings
    Email deliverability reporting7.025 Ratings00 Ratings
    List management8.025 Ratings00 Ratings
    Triggered drip sequences6.015 Ratings00 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of iContact and Pantheon
    Feature
    iContact
    8.0
    26 Ratings
    5% above category average
    Pantheon
    -
    Ratings
    Dashboards8.026 Ratings00 Ratings
    Standard reports8.025 Ratings00 Ratings
    Custom reports8.015 Ratings00 Ratings
    Pre-Send Testing
    Comparison of Pre-Send Testing features of iContact and Pantheon
    Feature
    iContact
    7.0
    1 Ratings
    15% below category average
    Pantheon
    -
    Ratings
    URL Validation7.01 Ratings00 Ratings
    Link Tracking7.01 Ratings00 Ratings
    Image Validation7.01 Ratings00 Ratings
    Inbox Display7.01 Ratings00 Ratings
    Email Accessibility Tools7.01 Ratings00 Ratings
    Spelling and Grammar Check7.01 Ratings00 Ratings
    Spam Testing7.01 Ratings00 Ratings
    Email Previews7.01 Ratings00 Ratings
    Best Alternatives
    iContactPantheon
    Small Businesses
    Mad Mimi
    Score10 out of 10
    No answers on this topic
    Medium-sized Companies
    Campaign Monitor by Marigold
    Score9 out of 10
    No answers on this topic
    Enterprises
    Emma by Marigold
    Score8.5 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    iContactPantheon
    Likelihood to Recommend
    8.0
    (45 ratings)
    8.0
    (68 ratings)
    Likelihood to Renew
    3.4
    (19 ratings)
    10.0
    (1 ratings)
    Usability
    8.0
    (6 ratings)
    9.8
    (29 ratings)
    Availability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    8.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.9
    (9 ratings)
    10.0
    (2 ratings)
    Online Training
    1.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.5
    (2 ratings)
    10.0
    (1 ratings)
    Product Scalability
    7.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    iContactPantheon
    Likelihood to Recommend
    iContact
    I would only recommend it if someone was a small business. I think they are the best suited for companies who will send out a coupon or offer here and there. The most recent updates made it more complicated to use for more complicated processes. It is easy to train someone on the program, and so quick to learn. But I would also only stick to the simpler things. I also think the colorful templates are great, and show great creativity. But again, it is hard to justify recommending the program when it isn't WYSIWYG.
    Incentivized
    Read full review
    Pantheon
    Pantheon is excellent for medium-large websites that require high availability and a managed workflow. It would be inappropriate for small websites because of the cost or for situations where more control of the environment is appropriate. We find it useful because we rarely do anything outside of the Drupal application.
    Incentivized
    Read full review
    Pros
    iContact
    • Contact management. iContact is really great for entering all your contact. You are able to put them onto different lists, and let them choose which lists they would like to be a part of as well. There are many data fields provided to fill in information.
    • Emailing. We use the email feature at least once a month. They are always improving and adding new features, which is very helpful in presenting content in a new and exciting way to our readers. There are many options with remade templates and themes, or you can add your own.
    • Insights. It is really helpful being able to have the data to see what is working and what isn't. It is nice to be able to go back and see how things went in the past compared to now. Opens, clicks, shares, etc.
    Incentivized
    Read full review
    Pantheon
    • Effective use of our codebase deployment and implementation.
    • The dashboard functionality and general stability and security are excellent.
    • The server is quite consistent, and if you need assistance from the support team, they are very quick to respond.
    • Automatic updates let me ensure that my customers have safe websites without increasing my own expense.
    • The team offers excellent assistance and help for chat.
    Incentivized
    Read full review
    Cons
    iContact
    • We also would like to send transactional messages which don't require an opt-out, this is a challenge with iContact. (May be a feature with pro?)
    • The regular version of iContact doesn't support event management or logic flows for automated messaging.
    • Custom form fields have limited field type options (can't build a drop-down).
    Incentivized
    Read full review
    Pantheon
    • Pricing structure has too large of a jump between Basic and Performance plans
    • Have run into issues with prescribed WP updates not working through dashboard and having to do manually.
    • Pantheon site dashboard occasionally is unavailable (the site is never affected though)
    Incentivized
    Read full review
    Likelihood to Renew
    iContact
    iContact has been a quick and easy way to send any announcements and news directly to email and social media subscribers. Its tracking and reporting capabilities turn a simple email into a marketing campaign that can be used as a tool to efficiently gauge reader response and customer satisfaction, and ultimately to reach potential customers. The consistency and excellent customer service is what makes this program a pleasant experience.
    Read full review
    Pantheon
    The environment is stable and we have not had any issues/downtime. The annual cost is reasonable.
    Incentivized
    Read full review
    Usability
    iContact
    I rate iContact as an easy to use program due to its user friendly dashboard and user interface. Most companies of small to medium size do not have a dedicated marketer, therefore it is someone multitasking who may or may not have this kind of experience. iContact makes it relatively simple and can actually expand one's knowledge in the area of business promotion.
    Incentivized
    Read full review
    Pantheon
    Pantheon is an easy system, especially to the users with previous experience with other similar platform and the interface is clear enough to easily understand how things operates. On the Cloud deployment everything also works effectively and the technical team from Pantheon community are very helpful on providing the necessary assistant to their customers.
    Incentivized
    Read full review
    Reliability and Availability
    iContact
    iContact is regularly up and running. Only once has it been unavailable for maintenance, which is to be expected and even desired for optimal performance when needed.
    Read full review
    Pantheon
    No answers on this topic
    Support Rating
    iContact
    They have always been responsive to any issues or concerns that have arisen with our account. Our customer account manager participates in our monthly county-wide communicators meetings via telephone to ensure that we are getting the most from the service. He also analyzes our lists to help us weed out inactive contacts.
    Incentivized
    Read full review
    Pantheon
    Even tier 1 Pantheon chat and ticket support are knowledgeable, competent, and useful. They routinely understand and promptly resolve urgent, complex, and/or unusual issues that other hosts need to escalate to tier 2 or tier 3 support personnel. I honestly can't think of a truly negative or disappointing support experience in the years I've used Pantheon hosting for client websites.
    Incentivized
    Read full review
    Online Training
    iContact
    The templates are difficult to customize, and they don't render well in email platforms
    Read full review
    Pantheon
    No answers on this topic
    Implementation Rating
    iContact
    i wouldn't be using it if i wasn't satisfied. time is money
    Read full review
    Pantheon
    Once the environments were up and running, the implementation was easy to synchronize with latest data prior to switchover.
    Incentivized
    Read full review
    Alternatives Considered
    iContact
    I didn't have a say in the decision because I wasn't with the company at the time. I listed HubSpot here because I know we used it in conjunction with iContact for email automation, but HubSpot Email was only recently built-out to the point where it is today. Now, iContact and HubSpot are no longer integrated.
    Read full review
    Pantheon
    Although it may seem a good fit for a company that needs extra control over the deployment process and development process, for a firm that is mainly concentrating on SEO, it would be an overkill. Pantheon provides that sweet automation that allows us to shed some weight on development and focus on our business activities.
    Incentivized
    Read full review
    Scalability
    iContact
    iContact stays the same with the number of users added or taken away. It certainly remains reliable despite increased usage, and so, can be considered scaleable in that aspect.
    Read full review
    Pantheon
    No answers on this topic
    Return on Investment
    iContact
    • We have a template for webinars that we send every month. We just edit it and send. This couldn't be easier (once you know where to find it).
    • We like the breakdown of statistics in the dashboard. They're easy to read.
    • iContact isn't a comprehensive solution, so it is only one of a few products we use for marketing.
    Incentivized
    Read full review
    Pantheon
    • Pantheon allows ordinary sites to excel esp if there is consistent development going on behind the scenes.
    • Website management is super easy and the hosting fee gets paid off as you save on developer hours.
    • Expensive for those who are not consistently developing on the platform, there are other options out there at better price points.
    Incentivized
    Read full review
    ScreenShots

    Pantheon Screenshots

    Screenshot of where to find out in seconds if a site is ready to launch. Launch Check can be used to get recommendations and discover site issues fast with reports based on over 50 automated checks.Screenshot of the Developer Dashboard, used to build, launch, and run Drupal and WordPress sites. Interface via SFTP or Git, deploy and scale sites, and access tools like backups and one-click core updates. Add team members and control access.