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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    IFS Cloud

    Score8.3 out of 10
    N/AIFS is a low-code / no-code approach to IFS solution suite, supporting various industries including aerospace & defense, construction, energy & utilities, and manufacturing with ERP, EAM and field service management functionality. IFS Cloud can be run as a service from IFS, or in a location of choice including on-premise as a containerized application.N/A

    Infor CloudSuite ERP

    Score7.3 out of 10
    N/AInfor CloudSuite ERP is the company's cloud-based ERP suite for medium to large global manufacturers, distributors, and after-sales service providers—delivering flexibility to manage mixed-mode and complex value chains.N/A

    ServiceChannel

    Score9 out of 10
    N/AServiceChannel provides facilities managers with a single platform to source, procure, manage, and pay for repair and maintenance services from commercial contractors across their enterprise. The company aims to deliver transparency and data-driven analytics of service quality, across all trades, locations, and contractors, allowing facilities managers drive significant brand equity and ROI for their organizations without outsourcing or investing in new infrastructure. …N/A
    Pricing
    IFS CloudInfor CloudSuite ERPServiceChannel
    Editions & Modules
    No answers on this topic
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    IFS CloudInfor CloudSuite ERPServiceChannel
    Free Trial
    NoNoNo
    Free/Freemium Version
    NoNoNo
    Premium Consulting/Integration Services
    NoNoNo
    Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    IFS CloudInfor CloudSuite ERPServiceChannel
    Considered Multiple Products
    IFS
    Chose IFS Cloud
    User documentation of IFS Cloud is very well organized, and easy to follow. So, the time taken for the key business users to be trained is comparatively less. The integration with other well-suited third-party applications for HR and Payroll has been standardized and easy to …
    Incentivized
    Infor
    No answer on this topic
    ServiceChannel
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    5 Answers
    86%
    Would buy again
    18 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    5 Answers
    94%
    Delivers good value for the price
    17 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    5 Answers
    90%
    Happy with the feature set
    19 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    90%
    Lived up to sales and marketing promises
    9 Answers
    No answers on this topic
    Implementation went as expected
    80%
    Implementation went as expected
    4 Answers
    81%
    Implementation went as expected
    13 Answers
    No answers on this topic
    Features
    IFS CloudInfor CloudSuite ERPServiceChannel
    Payroll Management
    Comparison of Payroll Management features of IFS Cloud and Infor CloudSuite ERP and ServiceChannel
    Feature
    IFS Cloud
    6.3
    4 Ratings
    18% below category average
    Infor CloudSuite ERP
    6.3
    6 Ratings
    18% below category average
    ServiceChannel
    -
    Ratings
    Pay calculation5.74 Ratings4.06 Ratings00 Ratings
    Benefit plan administration5.14 Ratings3.76 Ratings00 Ratings
    Direct deposit files5.14 Ratings6.96 Ratings00 Ratings
    Customization
    Comparison of Customization features of IFS Cloud and Infor CloudSuite ERP and ServiceChannel
    Feature
    IFS Cloud
    8.1
    5 Ratings
    7% above category average
    Infor CloudSuite ERP
    6.0
    25 Ratings
    23% below category average
    ServiceChannel
    -
    Ratings
    API for custom integration8.05 Ratings6.423 Ratings00 Ratings
    Plug-ins8.15 Ratings5.723 Ratings00 Ratings
    Security
    Comparison of Security features of IFS Cloud and Infor CloudSuite ERP and ServiceChannel
    Feature
    IFS Cloud
    8.5
    5 Ratings
    1% above category average
    Infor CloudSuite ERP
    8.2
    27 Ratings
    3% below category average
    ServiceChannel
    -
    Ratings
    Single sign-on capability8.75 Ratings8.824 Ratings00 Ratings
    Role-based user permissions8.45 Ratings7.626 Ratings00 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of IFS Cloud and Infor CloudSuite ERP and ServiceChannel
    Feature
    IFS Cloud
    8.2
    5 Ratings
    8% above category average
    Infor CloudSuite ERP
    7.3
    32 Ratings
    3% below category average
    ServiceChannel
    -
    Ratings
    Dashboards8.45 Ratings7.925 Ratings00 Ratings
    Standard reports8.15 Ratings7.430 Ratings00 Ratings
    Custom reports8.15 Ratings6.530 Ratings00 Ratings
    General Ledger and Configurable Accounting
    Comparison of General Ledger and Configurable Accounting features of IFS Cloud and Infor CloudSuite ERP and ServiceChannel
    Feature
    IFS Cloud
    8.7
    5 Ratings
    12% above category average
    Infor CloudSuite ERP
    6.2
    30 Ratings
    22% below category average
    ServiceChannel
    -
    Ratings
    Accounts payable9.54 Ratings7.627 Ratings00 Ratings
    Accounts receivable9.04 Ratings8.527 Ratings00 Ratings
    Global Financial Support8.65 Ratings4.917 Ratings00 Ratings
    Primary and Secondary Ledgers9.54 Ratings6.715 Ratings00 Ratings
    Journals and Reconciliations7.54 Ratings4.818 Ratings00 Ratings
    Configurable Accounting8.04 Ratings6.419 Ratings00 Ratings
    Standardized Processes8.05 Ratings7.122 Ratings00 Ratings
    Inventory Management
    Comparison of Inventory Management features of IFS Cloud and Infor CloudSuite ERP and ServiceChannel
    Feature
    IFS Cloud
    8.7
    5 Ratings
    9% above category average
    Infor CloudSuite ERP
    8.2
    25 Ratings
    3% above category average
    ServiceChannel
    -
    Ratings
    Inventory tracking8.35 Ratings7.924 Ratings00 Ratings
    Automatic reordering8.35 Ratings7.417 Ratings00 Ratings
    Location management8.05 Ratings8.123 Ratings00 Ratings
    Order Management
    Comparison of Order Management features of IFS Cloud and Infor CloudSuite ERP and ServiceChannel
    Feature
    IFS Cloud
    8.1
    5 Ratings
    2% above category average
    Infor CloudSuite ERP
    8.3
    26 Ratings
    4% above category average
    ServiceChannel
    -
    Ratings
    Pricing8.05 Ratings7.424 Ratings00 Ratings
    Order entry8.45 Ratings8.025 Ratings00 Ratings
    Credit card processing5.74 Ratings8.411 Ratings00 Ratings
    Cost of goods sold7.54 Ratings8.124 Ratings00 Ratings
    Order Orchestration7.64 Ratings8.414 Ratings00 Ratings
    Subledger and Financial Process
    Comparison of Subledger and Financial Process features of IFS Cloud and Infor CloudSuite ERP and ServiceChannel
    Feature
    IFS Cloud
    8.3
    4 Ratings
    9% above category average
    Infor CloudSuite ERP
    8.0
    21 Ratings
    5% above category average
    ServiceChannel
    -
    Ratings
    Billing Management6.64 Ratings6.417 Ratings00 Ratings
    Cash and Asset Management7.64 Ratings8.519 Ratings00 Ratings
    Travel & Expense Management7.64 Ratings8.08 Ratings00 Ratings
    Budgetary Control & Encumbrance Accounting7.04 Ratings4.914 Ratings00 Ratings
    Period Close8.04 Ratings8.518 Ratings00 Ratings
    Project Financial Management
    Comparison of Project Financial Management features of IFS Cloud and Infor CloudSuite ERP and ServiceChannel
    Feature
    IFS Cloud
    8.8
    2 Ratings
    15% above category average
    Infor CloudSuite ERP
    8.4
    6 Ratings
    10% above category average
    ServiceChannel
    -
    Ratings
    Budgeting and Forecasting9.52 Ratings7.35 Ratings00 Ratings
    Project Costing9.02 Ratings8.45 Ratings00 Ratings
    Cost Capture8.52 Ratings9.25 Ratings00 Ratings
    Capital Project Management9.02 Ratings8.02 Ratings00 Ratings
    Customer Contract Compliance9.02 Ratings9.01 Ratings00 Ratings
    Project Revenue Recognition9.52 Ratings9.02 Ratings00 Ratings
    Project Execution Management
    Comparison of Project Execution Management features of IFS Cloud and Infor CloudSuite ERP and ServiceChannel
    Feature
    IFS Cloud
    8.9
    5 Ratings
    23% above category average
    Infor CloudSuite ERP
    8.4
    10 Ratings
    17% above category average
    ServiceChannel
    -
    Ratings
    Project Planning and Scheduling8.45 Ratings8.09 Ratings00 Ratings
    Task Insight for Project Managers8.45 Ratings9.010 Ratings00 Ratings
    Project Mobile Functionality8.04 Ratings9.08 Ratings00 Ratings
    Definable Resource Pools7.74 Ratings8.08 Ratings00 Ratings
    Grants Management
    Comparison of Grants Management features of IFS Cloud and Infor CloudSuite ERP and ServiceChannel
    Feature
    IFS Cloud
    8.9
    4 Ratings
    17% above category average
    Infor CloudSuite ERP
    7.9
    7 Ratings
    5% above category average
    ServiceChannel
    -
    Ratings
    Award Lifecycle Management9.04 Ratings7.34 Ratings00 Ratings
    Procurement
    Comparison of Procurement features of IFS Cloud and Infor CloudSuite ERP and ServiceChannel
    Feature
    IFS Cloud
    8.9
    5 Ratings
    23% above category average
    Infor CloudSuite ERP
    8.1
    16 Ratings
    13% above category average
    ServiceChannel
    -
    Ratings
    Bids Analyzed and Compared8.03 Ratings6.19 Ratings00 Ratings
    Contract Authoring8.02 Ratings6.18 Ratings00 Ratings
    Contract Repository6.13 Ratings6.18 Ratings00 Ratings
    Requisitions-to-Purchase Orders Integrated8.54 Ratings8.014 Ratings00 Ratings
    Supplier Management8.05 Ratings7.614 Ratings00 Ratings
    Risk Management
    Comparison of Risk Management features of IFS Cloud and Infor CloudSuite ERP and ServiceChannel
    Feature
    IFS Cloud
    8.5
    4 Ratings
    23% above category average
    Infor CloudSuite ERP
    6.5
    9 Ratings
    4% below category average
    ServiceChannel
    -
    Ratings
    Risk Repository8.14 Ratings7.67 Ratings00 Ratings
    Control Management8.44 Ratings5.19 Ratings00 Ratings
    Control Efficiency Assessments7.54 Ratings5.08 Ratings00 Ratings
    Issue Detection7.24 Ratings3.28 Ratings00 Ratings
    Remediation and Certification5.84 Ratings5.18 Ratings00 Ratings
    Logistics
    Comparison of Logistics features of IFS Cloud and Infor CloudSuite ERP and ServiceChannel
    Feature
    IFS Cloud
    7.8
    4 Ratings
    11% above category average
    Infor CloudSuite ERP
    7.1
    15 Ratings
    1% above category average
    ServiceChannel
    -
    Ratings
    Transportation Planning and Optimization6.64 Ratings5.111 Ratings00 Ratings
    Transportation Execution Management6.64 Ratings5.110 Ratings00 Ratings
    Trade and Customs Management6.13 Ratings5.19 Ratings00 Ratings
    Fulfillment Management5.63 Ratings5.111 Ratings00 Ratings
    Warehouse Workforce Management7.64 Ratings6.710 Ratings00 Ratings
    Manufacturing
    Comparison of Manufacturing features of IFS Cloud and Infor CloudSuite ERP and ServiceChannel
    Feature
    IFS Cloud
    8.8
    4 Ratings
    16% above category average
    Infor CloudSuite ERP
    7.1
    18 Ratings
    5% below category average
    ServiceChannel
    -
    Ratings
    Production Process Design8.04 Ratings5.816 Ratings00 Ratings
    Production Management8.54 Ratings5.817 Ratings00 Ratings
    Configuration Management8.04 Ratings6.317 Ratings00 Ratings
    Work Execution7.64 Ratings5.813 Ratings00 Ratings
    Manufacturing Costs8.04 Ratings6.017 Ratings00 Ratings
    Supply Chain
    Comparison of Supply Chain features of IFS Cloud and Infor CloudSuite ERP and ServiceChannel
    Feature
    IFS Cloud
    7.6
    4 Ratings
    4% above category average
    Infor CloudSuite ERP
    8.2
    18 Ratings
    11% above category average
    ServiceChannel
    -
    Ratings
    Forecasting7.04 Ratings7.312 Ratings00 Ratings
    Inventory Planning7.04 Ratings8.418 Ratings00 Ratings
    Performance Monitoring7.54 Ratings8.414 Ratings00 Ratings
    Product Lifecycle Management
    Comparison of Product Lifecycle Management features of IFS Cloud and Infor CloudSuite ERP and ServiceChannel
    Feature
    IFS Cloud
    8.9
    4 Ratings
    19% above category average
    Infor CloudSuite ERP
    7.8
    12 Ratings
    5% above category average
    ServiceChannel
    -
    Ratings
    Proposal Management7.24 Ratings6.810 Ratings00 Ratings
    Product Master Data Management8.14 Ratings6.812 Ratings00 Ratings
    Best Alternatives
    IFS CloudInfor CloudSuite ERPServiceChannel
    Small Businesses
    Zoho One
    Score9.2 out of 10
    Zoho One
    Score9.2 out of 10
    No answers on this topic
    Medium-sized Companies
    Zoho One
    Score9.2 out of 10
    Zoho One
    Score9.2 out of 10
    No answers on this topic
    Enterprises
    Microsoft Dynamics AX (discontinued)
    Score4.8 out of 10
    Microsoft Dynamics AX (discontinued)
    Score4.8 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    IFS CloudInfor CloudSuite ERPServiceChannel
    Likelihood to Recommend
    8.7
    (5 ratings)
    7.1
    (38 ratings)
    8.1
    (8 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    6.0
    (8 ratings)
    -
    (0 ratings)
    Usability
    8.7
    (5 ratings)
    7.3
    (23 ratings)
    9.0
    (1 ratings)
    Support Rating
    9.5
    (2 ratings)
    5.0
    (7 ratings)
    10.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    -
    (0 ratings)
    8.4
    (7 ratings)
    User Testimonials
    IFS CloudInfor CloudSuite ERPServiceChannel
    Likelihood to Recommend
    IFS
    The IFS Cloud has well suited to keeping track from beginning to end and engages from the internal team to the external team very well. It takes everything with them and helps them to grow at a wide pace. It creates a systematic workflow process which helps in achieving the goal more fast and friendly environment
    Incentivized
    Read full review
    Infor
    We have had great success with inventory management and production planning/execution. Also, data and system integrity have been key to our overall solution satisfaction. We struggle when it comes to reporting and analytics. The base product leaves room for improvement as much of the core reporting is not easily configurable and lacks the ability to scale forcing us to build a reporting model outside the solution
    Incentivized
    Read full review
    ServiceChannel
    ServiceChannel is well suited for companies that have multiple locations or a few very large buildings. In my experience the system allows one person to manage 150 to 200 small retail locations but when you add restaurants and buildings with lots of equipment then it gets more complex and the number of locations that one person can effectively manage is greatly reduced. You can effectively manager 50 or 30,000+ locations with this system if you have the personal. There are several free or cost-effective programs available if you are only looking to manage a dozen or so locations.
    Incentivized
    Read full review
    Pros
    IFS
    • Store data from different domains
    • Integrates efficiently with other systems
    • Easy to migrate data from different systems. Provides good API Documentation.
    Incentivized
    Read full review
    Infor
    • Very stable product. Some of its weaknesses are also its strengths. The lack of web services seems to actually increase stability.
    • No software vendor in this space is perfect. Lawson does perform as advertised.
    • Again, a weakness of this (limited functionality) is a hidden strength as well. In software there is a complexity/feature tradeoff. Where Lawson lacks in features, it does give you a more simple setup for your organization.
    Incentivized
    Read full review
    ServiceChannel
    • ServiceChannel listens to me the user more than any other product I have ever been involved with. It seems like every few months there are some upgrades and improvements to an already great system.
    • They have some great folks employed who are very accessible and very knowledgeable in this system, they are eager to help out and jump in, and they are never trying to up-sell me during these times.
    • I believe they have some of the best practices around for helping out new vendors, who have never been exposed to any CMMS system, they help to ease the fear that contractors/vendors have from the onboarding process thru system training.
    Incentivized
    Read full review
    Cons
    IFS
    • Rich look of user experience of the web-based interface
    • Some areas like HR and Payroll are not fully-suited within the solution
    • Error and issue handling/debugging is difficult
    Incentivized
    Read full review
    Infor
    • Trying to locate forms that you haven't used before is not very user friendly
    • overall view and navigation is very old style and could use an update
    • Reports are built in and not very customizable, could also use an easy report reference guide.
    Incentivized
    Read full review
    ServiceChannel
    • Sometimes the functionality of the software is slow.
    • Example...I insert a WO# into the home search box and it comes up with "nothing found". I return to the home screen and repeat the exact same process and it takes me to my WO. This happens at least 50% of the time.
    • They just finished up with a system upgrade (I think), and during the 3 week period I could not pull mass approved invoices for my AP department. That was a real hindrance.
    • I am not particularly fond of the new dashboard format. It's not as easy to move around in. However it's new and I'm sure I will get used to it quick enough.
    Incentivized
    Read full review
    Likelihood to Renew
    IFS
    No answers on this topic
    Infor
    The main problem with it is the support provided and the support available on the market. Both are limited. Plus, it is a nightmare from a connectivity point of view, which is obvious, since the off-the-shelf tools usually include built-in connectors to Oracle and SAP, specifically S-4Hana. Retrieving data is also not easy, and specifically, to get behind the logic of special reports without direct StreamServe knowledge, which is the rarest of all, is almost impossible
    Incentivized
    Read full review
    ServiceChannel
    No answers on this topic
    Usability
    IFS
    The overall functionality, the feature set that the IFS Cloud offeres is really good (even though it has some flaws / cons), which reduces the time / administrative effort in managing multiple systems to achieve the same goal / to store the required data.
    Incentivized
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    Infor
    Industry fit: Infor M3 is designed for specific industries, such as manufacturing, distribution, and food and beverage. If your organization operates in one of these industries, Infor M3 may be a good fit.Functionality: Consider the specific features and functionality that your organization requires from an ERP system, such as financial management, supply chain management, manufacturing, and sales and marketing. Review Infor M3's capabilities in these areas to determine if it meets your needs.
    Read full review
    ServiceChannel
    I gave it a high rating because it's an easy to use platform.
    • It walks you step by step to goal accomplishment
    • It doesn't drown you in tech speak or unnecessary steps
    • It appears to be created by the busy facilities manager that just needs the good stuff with no fluff.
    • Not to be rude but if a facilities manager can't function in SC easily they may not be in the right field.
    Incentivized
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    Support Rating
    IFS
    The overall support is perfect and efficient.
    Incentivized
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    Infor
    The overall support of Inform M3 is simply the best! There isn't a single flaw that I can detect or think of about this software! I can't possibly express the greatness of the availability and all of the possibilities achieved. The ease of use and a lot of functionalities such as flexibility [allows in] configuration to add new functionalities fast.
    Incentivized
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    ServiceChannel
    Sue Thomas is the reason...
    • If a vendor has a template to upload I can ask for her support and it's done.
    • If I need immediate data for a meeting and I'm away from my computer she can grab it for me on the fly.
    • I've walked out of meetings looking like a stud based on the foreground work Sue did to prepare me.
    • If there is a technical issues she will find a work around for me so I can focus on my job not my admin work.
    • Clear and timely communication on every and all open issues.
    Incentivized
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    Implementation Rating
    IFS
    No answers on this topic
    Infor
    No answers on this topic
    ServiceChannel
    It is very easy to set up ServiceChannel but the one thing I believe they could make easier is the vendor portion of ServiceChannel. We get a lot of complaints on how difficult it is for them when trying to get set up.
    Incentivized
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    Alternatives Considered
    IFS
    IFS Cloud is an upgrade of IFS Applications. IFS Applications solution is under extended support and would eventually be replaced by cloud solution in coming years.
    Incentivized
    Read full review
    Infor
    One of the products I have used is an Oracle accounting product. I feel that Infor stands up well when comparing to the Oracle product especially for the accounting functions. In comparing it to Microsoft Dynamics I feel that Infor is easier to use in some accounting tasks. The one thing the Dynamics has going for it is the ease of use with other Microsoft Products.
    Incentivized
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    ServiceChannel
    Service Channel bridged the gap for us to issue work orders directly to vendors. Maximo Asset Management did not have a user-friendly way for us to do what Service Channel does on the vendor side. Also, at the time of our selection, Maximo was missing the site portal but has since developed a solution of their own.
    Incentivized
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    Return on Investment
    IFS
    • Reduced the time taken for the users to prepare and generate reports since most are automatic with IFS Cloud
    • Increased the reliability and visibility of the inventory of the products from procurement of raw materials through the manufacturing of final product to delivering to customer's place
    • Took a considerable time configuring the roles and access of the users while implementation
    Incentivized
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    Infor
    • Reduced period close processing by more than a day
    • Allowed the creation and adoption of shared services organization leading to improved performance and headcount allocations
    • Created more consistent business processes driving efficiency
    • Greatly improved security and reliability through cloud platform, granular security groups and SSO functionality
    • Improving customer experience through integrated customer and partner portals
    Incentivized
    Read full review
    ServiceChannel
    • It increased visibility on how much we were spending on HVAC repairs/replacements and allowed us to make changes to reduce costs
    • Before we were using paper invoices from the vendors, which creates a scenario of losing/missing invoices into AP. Then we start using the Service Channel invoicing and reduce errors to below 1%.
    • Gives you the capability to add trades and adjust to your needs, so you can get better tracking of specific items.
    Incentivized
    Read full review
    ScreenShots

    Infor CloudSuite ERP Screenshots

    Screenshot of a CloudSuite dashboard exampleScreenshot of a view of CloudSuite IndustrialScreenshot of a view of CloudSuite Distribution

    ServiceChannel Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshot