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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ignio AIOps

    Score8.1 out of 10
    N/Aignio AIOps, from Digitate in Santa Clara, is a solution designed to improve business agility by creating a unified view of the IT estate, connecting business functions to applications and infrastructure. This is combined with behavior profile of systems and applications that is continuously learnt using this blueprint. ignio aims to improve the transparency of complex Enterprise IT landscapes.N/A

    Kintone

    Score9.7 out of 10
    N/AKintone is a customizable digital workplace platform used to manage data, tasks, and communication. The no-code drag-and-drop interface can be used to create custom applications.

    $120

    per month for 5 users (minimum)

    Pricing
    ignio AIOpsKintone
    Editions & Modules
    No answers on this topic
    Professional Subscription
    $24
    per month per user
    Offerings
    Pricing Offerings
    ignio AIOpsKintone
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—Minimum requirement of 5 users. Kintone offers a free prototype to build with using existing process.
    More Pricing Information
    Features
    ignio AIOpsKintone
    Sales Force Automation
    Comparison of Sales Force Automation features of ignio AIOps and Kintone
    Feature
    ignio AIOps
    -
    Ratings
    Kintone
    8.3
    9 Ratings
    6% above category average
    Customer data management / contact management00 Ratings9.76 Ratings
    Workflow management00 Ratings9.29 Ratings
    Territory management00 Ratings8.54 Ratings
    Opportunity management00 Ratings8.54 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings7.04 Ratings
    Contract management00 Ratings7.03 Ratings
    Quote & order management00 Ratings7.54 Ratings
    Channel / partner relationship management00 Ratings9.33 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of ignio AIOps and Kintone
    Feature
    ignio AIOps
    -
    Ratings
    Kintone
    9.0
    7 Ratings
    16% above category average
    Case management00 Ratings9.67 Ratings
    Help desk management00 Ratings8.56 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of ignio AIOps and Kintone
    Feature
    ignio AIOps
    -
    Ratings
    Kintone
    8.0
    2 Ratings
    3% above category average
    Lead management00 Ratings8.02 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of ignio AIOps and Kintone
    Feature
    ignio AIOps
    -
    Ratings
    Kintone
    8.9
    9 Ratings
    14% above category average
    Task management00 Ratings9.06 Ratings
    Reporting00 Ratings8.89 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of ignio AIOps and Kintone
    Feature
    ignio AIOps
    -
    Ratings
    Kintone
    8.1
    8 Ratings
    6% above category average
    Pipeline visualization00 Ratings8.34 Ratings
    Customizable reports00 Ratings8.08 Ratings
    Customization
    Comparison of Customization features of ignio AIOps and Kintone
    Feature
    ignio AIOps
    -
    Ratings
    Kintone
    8.9
    11 Ratings
    15% above category average
    Custom fields00 Ratings9.211 Ratings
    Custom objects00 Ratings9.09 Ratings
    API for custom integration00 Ratings8.65 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of ignio AIOps and Kintone
    Feature
    ignio AIOps
    -
    Ratings
    Kintone
    8.5
    2 Ratings
    12% above category average
    Marketing automation00 Ratings8.52 Ratings
    Platform
    Comparison of Platform features of ignio AIOps and Kintone
    Feature
    ignio AIOps
    -
    Ratings
    Kintone
    9.3
    6 Ratings
    20% above category average
    Mobile access00 Ratings9.36 Ratings
    Security
    Comparison of Security features of ignio AIOps and Kintone
    Feature
    ignio AIOps
    -
    Ratings
    Kintone
    9.5
    10 Ratings
    12% above category average
    Role-based user permissions00 Ratings9.510 Ratings
    Best Alternatives
    ignio AIOpsKintone
    Small Businesses
    No answers on this topic
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    ScienceLogic AI Platform
    Score8.2 out of 10
    Coevera
    Score8 out of 10
    Enterprises
    ScienceLogic AI Platform
    Score8.2 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ignio AIOpsKintone
    Likelihood to Recommend
    9.5
    (13 ratings)
    9.7
    (58 ratings)
    Likelihood to Renew
    9.6
    (4 ratings)
    10.0
    (8 ratings)
    Usability
    9.0
    (12 ratings)
    9.4
    (16 ratings)
    Availability
    9.2
    (3 ratings)
    10.0
    (2 ratings)
    Performance
    8.9
    (3 ratings)
    10.0
    (2 ratings)
    Support Rating
    9.3
    (12 ratings)
    9.4
    (46 ratings)
    In-Person Training
    9.1
    (1 ratings)
    -
    (0 ratings)
    Online Training
    8.2
    (2 ratings)
    10.0
    (1 ratings)
    Implementation Rating
    9.6
    (4 ratings)
    6.8
    (4 ratings)
    Configurability
    9.4
    (3 ratings)
    9.0
    (43 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    10.0
    (2 ratings)
    Ease of integration
    8.9
    (3 ratings)
    10.0
    (2 ratings)
    Product Scalability
    9.2
    (3 ratings)
    10.0
    (2 ratings)
    Professional Services
    -
    (0 ratings)
    10.0
    (2 ratings)
    Vendor post-sale
    9.4
    (3 ratings)
    10.0
    (2 ratings)
    Vendor pre-sale
    7.9
    (3 ratings)
    10.0
    (2 ratings)
    User Testimonials
    ignio AIOpsKintone
    Likelihood to Recommend
    Digitate
    It's good for issue resolution, user access request automation, standard report generation, health checks, executing self-healing as configured in the attributes. Currently not good at real-time monitoring to trigger an action. Health checks have to be on a scheduled basis.
    Read full review
    Kintone
    I recommend Kintone for companies that need the ability to customize standalone applications or to provide a 'hub' to employees as a jumping-off point. I also recommend Kintone for any company that is drowning in spreadsheets, or is using 10 apps for 10 different purposes - you can consolidate everything into one place. Kintone, I think, needs a larger team for customization as your company grows. If you are a small office of 20 people, using it out of the box will likely be just fine for your needs. If you're working with 200 people out of an office, it'd likely be good to have someone with a bit of CSS, Java, and API experience in order to maximize what you get out of it - though you won't need that if you're keeping it simple.
    Incentivized
    Read full review
    Pros
    Digitate
    • ignio handles 100+ use cases covering the entire organization including applications and infrastructure.
    • Centralize the dashboard to view and executed the health of systems in our environment.
    • It handles CA services desk Incidents and requests. Using automated tools with power shell scripts.
    • ignio event management helps the organization to manage the alerts well and make an informed decision.
    Read full review
    Kintone
    • Flexibility. You can build apps (without coding) to serve a wide range of processes and projects.
    • Ease of use. The interface is intuitive.
    • Training. There are resources readily available to train new users. Even starting from scratch, I felt like I was up to speed in just a few hours.
    Incentivized
    Read full review
    Cons
    Digitate
    • There is a lot more the desktop tool can do. For example, we need to apply an upgrade to get the tool to talk to our infrastructure while employees are working from home. The tool was initially installed with the assumption that the desktops would be in UserLand. Instead after COVID-19 the desktop/laptops have been used for over a year on people's home networks. As of right now, we have to sync when the devices are connected to VPN. Moving forward with the upgrade, we will be getting this data over TLS when they are connected to the untrusted networks.
    • The concept of ignio AlOps requires OCM efforts within most operational teams. This isn't necessarily the fault of the tool itself, but when implementing ignio, or any AIOps tool, the team will get a lot of pushback as an outside team is centralizing the operational improvements. The tool should have a centralized intake process that will allow the collection, ranking, and management of automation opportunities. ignio AlOps should then simulate the proposed efficiencies from implementing something within the backlog. Right now a lot of local teams are having a hard time getting on the same page as the enterprise teams, and a common methodology for prioritizing (even if overly simplistic) would go a long way to enterprise planning.
    • These tools are very new and things get added to them all the time. There should be a way for the product's stakeholders and process owners to understand the additional value ignio AlOps is gaining over time.
    Read full review
    Kintone
    • Sometimes it's a little challenging to know which fields to enter and where. There is a little bit of a learning curve with creating your own apps.
    • More visuals would be great! I love seeing the data visually, and so does my board.
    • That's all I can think of - I really do enjoy the program.
    Incentivized
    Read full review
    Likelihood to Renew
    Digitate
    It is a very good product and it helps our organization.
    Read full review
    Kintone
    We have been quite happy with our use of Kintone thus far. We looked at several options before choosing Kintone and believe it had the best value and best features, while allowing for complete customization, rather than being locked into preformatted apps that may not address exactly what we need or be more than what we need.
    Incentivized
    Read full review
    Usability
    Digitate
    ignio AIOps version upgrades were a heavy lift. Having to learn a new language versus an industry standard language took time. More consideration on overall internal long-term support needs to be determined.
    Incentivized
    Read full review
    Kintone
    I love everything bout it. I love that if there is something I don't feel is working well enough, we are able to change it. The ONLY thing I would say is that if you were able to make it so every time I click on anything in the website/app it stayed in the same page, that would be great, but I don' think it is possible and I think this is due to using so many external APIs
    Incentivized
    Read full review
    Reliability and Availability
    Digitate
    It was up than Dynatrace
    Incentivized
    Read full review
    Kintone
    Never had an issue with this.
    Incentivized
    Read full review
    Performance
    Digitate
    We had performance issues in older version butterfly. But the new version cheetah is simply amazing
    Read full review
    Kintone
    Pages load quickly, no issues with response time
    Incentivized
    Read full review
    Support Rating
    Digitate
    We have built a healthy relationship with the vendor support team throughout the implementation phase, all incidents raised were resolved within the SLA without a fail
    Read full review
    Kintone
    I am very happy with Kintone and support it fully. I think that it is a great place for any company that wants to create a platform for better management. It is easy to use and pretty affordable. It is straightforward and has many tools that can be used by anyone. There are many helpful tutorials available too to guide users
    Incentivized
    Read full review
    In-Person Training
    Digitate
    Implementation team has provided necessary training & enablement.
    Read full review
    Kintone
    No answers on this topic
    Online Training
    Digitate
    Online training materials are shared by the implementation team and it was good.
    Read full review
    Kintone
    The training was seamless and easy to follow
    Incentivized
    Read full review
    Implementation Rating
    Digitate
    I am happy with the way team has implemented and shared the product for our organization. However, would like to see it get extended to the other line of business too.
    Read full review
    Kintone
    Everyone has their own tastes of things and way they want to work. Asking them to adapt to the changes with the new tools or apps is always difficult. We would want to start with a very small but best example within the organization, which in our case was that the employees will not be bothered by the bosses by being asked to find the documents, status of the progresses, or major things/requests/projects.
    Incentivized
    Read full review
    Alternatives Considered
    Digitate
    Self HEAL OOB Capabilites
    Read full review
    Kintone
    Kintone is the easiest product to create from and the cost is the lowest I believe. In addition, reconfigurability and extendability are great. If you look for a low code tool, you can try Kintone. But as same as another low code tool, don't expect too much.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Digitate
    No answers on this topic
    Kintone
    Should be multiple pricing packages.
    Incentivized
    Read full review
    Scalability
    Digitate
    Quite Scalable!
    Read full review
    Kintone
    I could see this work for all departments if implemented correctly.
    Incentivized
    Read full review
    Professional Services
    Digitate
    No answers on this topic
    Kintone
    We have nothing but positive things to say about the kintone professional services we utilized during the install and after we went live.
    Incentivized
    Read full review
    Return on Investment
    Digitate
    • ignio has had a positive impact on our organization by saving 7,000+ hours within Operations and automatically resolving 84% of our service requests.
    • ignio has increased our alert coverage by over 60%.
    Read full review
    Kintone
    • It used to take us 15-20 minutes to create a quote for a client. It now takes less than 3.
    • It allows a few of our employees to work remotely, which was essentially impossible prior.
    • We can see raw data for success/failure rates, which we actively use in our employee review process.
    Incentivized
    Read full review
    ScreenShots

    Kintone Screenshots

    Screenshot of a view of apps from the portalScreenshot of 4 ways to build an appScreenshot of the drag and drop interfaceScreenshot of business app viewsScreenshot of Kintone appearing across desktop, and mobile