TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Ignition

    Score8.5 out of 10
    N/AIgnition is a platform for professional services that automates and optimizes proposals, client agreements, billing and payment collection to put an end to late payments, unbilled work and mundane repetitive admin.

    $49

    per month

    Ironclad

    Score7.9 out of 10
    N/AIronclad, from the company of the same name in San Francisco, is designed to streamline every part of the contract process—so users can focus on legal work, not paperwork.N/A

    PandaDoc

    Score8.5 out of 10
    N/APandaDoc headquartered in San Francisco offers their eponymous electronic signature platform for sales teams, containing sales proposal automation and CPQ (configure, price, quote) features, and integration with CRMs.

    $35

    per month per seat

    Pricing
    IgnitionIroncladPandaDoc
    Editions & Modules
    Solo
    $49
    per month
    Core
    $149
    per month
    Pro
    $249
    per month
    Pro+
    $499
    per month
    No answers on this topic
    Starter
    $35
    per month per seat
    Business
    $65
    per month per seat
    Enterprise
    Contact Sales
    Offerings
    Pricing Offerings
    IgnitionIroncladPandaDoc
    Free Trial
    YesNoYes
    Free/Freemium Version
    NoNoNo
    Premium Consulting/Integration Services
    NoNoYes
    Entry-level Setup FeeNo setup feeNo setup feeOptional
    Additional DetailsDiscount available for annual pricing.—PandaDoc offers a free eSign plan and 3 paid packages for eSigning and document automation. All plans include unlimited documents and eSignatures. Evaluations start with a free 14-day trial. Up to a 46% discount for annual pricing.
    More Pricing Information
    Community Pulse
    IgnitionIroncladPandaDoc
    Considered Multiple Products
    Ignition
    Chose Ignition
    You aren't able to customize the design of the proposal, but it surpases everything we have ever tried. It's easy to use and quick to learn.
    Incentivized
    Ironclad
    No answer on this topic
    PandaDoc
    Chose PandaDoc
    PandaDoc and DocuSign are very similar in functionality and design, but I prefer to use PandaDoc's interface. It is so easy to use and I prefer PandaDoc's interface and UI. It feels a little cleaner and a little more professional to me when compared with DocuSign's interface …
    Incentivized
    Chose PandaDoc
    I find Pandadoc very easy to use.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    5 Answers
    96%
    Would buy again
    222 Answers
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    97%
    Delivers good value for the price
    204 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    5 Answers
    96%
    Happy with the feature set
    221 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    97%
    Lived up to sales and marketing promises
    174 Answers
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    97%
    Implementation went as expected
    182 Answers
    Features
    IgnitionIroncladPandaDoc
    Proposal Creation & Organization
    Comparison of Proposal Creation & Organization features of Ignition and Ironclad and PandaDoc
    Feature
    Ignition
    8.9
    3 Ratings
    13% above category average
    Ironclad
    -
    Ratings
    PandaDoc
    -
    Ratings
    Proposal branding8.03 Ratings00 Ratings00 Ratings
    Proposal templates9.03 Ratings00 Ratings00 Ratings
    Proposal content library updates9.52 Ratings00 Ratings00 Ratings
    Searchable proposal database9.03 Ratings00 Ratings00 Ratings
    Proposal Collaboration & Workflow
    Comparison of Proposal Collaboration & Workflow features of Ignition and Ironclad and PandaDoc
    Feature
    Ignition
    8.4
    3 Ratings
    6% above category average
    Ironclad
    -
    Ratings
    PandaDoc
    -
    Ratings
    Proposal collaboration & approval8.03 Ratings00 Ratings00 Ratings
    User permissions/proposal editing controls7.52 Ratings00 Ratings00 Ratings
    Sales proposal workflow10.02 Ratings00 Ratings00 Ratings
    Proposal automation user interface8.03 Ratings00 Ratings00 Ratings
    Proposal Delivery
    Comparison of Proposal Delivery features of Ignition and Ironclad and PandaDoc
    Feature
    Ignition
    8.3
    3 Ratings
    3% above category average
    Ironclad
    -
    Ratings
    PandaDoc
    -
    Ratings
    Proposal distribution9.03 Ratings00 Ratings00 Ratings
    Interactive proposals8.02 Ratings00 Ratings00 Ratings
    Proposal content tracking8.02 Ratings00 Ratings00 Ratings
    Contract Authoring
    Comparison of Contract Authoring features of Ignition and Ironclad and PandaDoc
    Feature
    Ignition
    -
    Ratings
    Ironclad
    6.7
    5 Ratings
    20% below category average
    PandaDoc
    -
    Ratings
    Contract creation00 Ratings9.04 Ratings00 Ratings
    Contract templates00 Ratings9.35 Ratings00 Ratings
    Clause library/saved fields00 Ratings3.94 Ratings00 Ratings
    Guided logic00 Ratings4.63 Ratings00 Ratings
    Contract Collaboration
    Comparison of Contract Collaboration features of Ignition and Ironclad and PandaDoc
    Feature
    Ignition
    -
    Ratings
    Ironclad
    7.1
    5 Ratings
    14% below category average
    PandaDoc
    -
    Ratings
    Contract sharing00 Ratings7.85 Ratings00 Ratings
    Contract editing00 Ratings6.45 Ratings00 Ratings
    Collaborating on contracts00 Ratings7.85 Ratings00 Ratings
    MS Word plug-in00 Ratings6.44 Ratings00 Ratings
    Approval process00 Ratings7.15 Ratings00 Ratings
    Interdepartmental workflows00 Ratings7.15 Ratings00 Ratings
    Contract Monitoring
    Comparison of Contract Monitoring features of Ignition and Ironclad and PandaDoc
    Feature
    Ignition
    -
    Ratings
    Ironclad
    5.2
    5 Ratings
    45% below category average
    PandaDoc
    -
    Ratings
    Contract database00 Ratings6.04 Ratings00 Ratings
    Contract search00 Ratings7.05 Ratings00 Ratings
    Contract milestone reminders & alerts00 Ratings3.24 Ratings00 Ratings
    Custom contract reports00 Ratings5.04 Ratings00 Ratings
    Tracking contract status00 Ratings4.34 Ratings00 Ratings
    Compliance check00 Ratings3.93 Ratings00 Ratings
    Contract Management
    Comparison of Contract Management features of Ignition and Ironclad and PandaDoc
    Feature
    Ignition
    -
    Ratings
    Ironclad
    7.8
    2 Ratings
    5% below category average
    PandaDoc
    -
    Ratings
    Contract Storage00 Ratings9.32 Ratings00 Ratings
    Advanced Search and Filtering00 Ratings7.72 Ratings00 Ratings
    Customizable Contract Templates00 Ratings8.02 Ratings00 Ratings
    Workflow Acceleration00 Ratings8.62 Ratings00 Ratings
    E-Signatures00 Ratings9.32 Ratings00 Ratings
    Reminders and Alerts00 Ratings6.22 Ratings00 Ratings
    Analytics and Reporting00 Ratings6.22 Ratings00 Ratings
    Integration with other Systems00 Ratings7.22 Ratings00 Ratings
    Best Alternatives
    IgnitionIroncladPandaDoc
    Small Businesses
    Qwilr
    Score8.1 out of 10
    DocuSign CLM
    Score8.2 out of 10
    BoldSign, by Syncfusion
    Score10 out of 10
    Medium-sized Companies
    No answers on this topic
    Conga CLM
    Score8.8 out of 10
    OneSpan Sign
    Score9.6 out of 10
    Enterprises
    No answers on this topic
    Conga CLM
    Score8.8 out of 10
    DocuSign
    Score8.7 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    IgnitionIroncladPandaDoc
    Likelihood to Recommend
    8.0
    (3 ratings)
    8.0
    (5 ratings)
    8.5
    (329 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    -
    (0 ratings)
    9.1
    (18 ratings)
    Usability
    8.0
    (1 ratings)
    7.3
    (5 ratings)
    8.3
    (23 ratings)
    Availability
    -
    (0 ratings)
    -
    (0 ratings)
    9.1
    (4 ratings)
    Performance
    -
    (0 ratings)
    -
    (0 ratings)
    9.6
    (21 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (3 ratings)
    6.1
    (23 ratings)
    Implementation Rating
    -
    (0 ratings)
    -
    (0 ratings)
    6.3
    (4 ratings)
    Configurability
    -
    (0 ratings)
    -
    (0 ratings)
    2.8
    (3 ratings)
    Ease of integration
    -
    (0 ratings)
    -
    (0 ratings)
    9.0
    (20 ratings)
    Product Scalability
    -
    (0 ratings)
    -
    (0 ratings)
    8.6
    (4 ratings)
    Vendor post-sale
    -
    (0 ratings)
    -
    (0 ratings)
    9.7
    (20 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    -
    (0 ratings)
    6.7
    (4 ratings)
    User Testimonials
    IgnitionIroncladPandaDoc
    Likelihood to Recommend
    Ignition
    Ignition (initially called Practice Ignition) performs quite well at proposal building, contract development, tracking and invoicing, payment and collections. The only issues where I see Ignition not being a good fit is in smaller firms that require a more feature rich plan. A perfect example is a solo firm has a limited number of proposals they can activate, and would have to spend extra for additional features like multiple e-signatures.
    Incentivized
    Read full review
    Ironclad
    I think it worked realllly well at my previous company where we used it for a very simple form that just required one simple signature from both sides- this was a form used to record custom pricing/discounts for a product that typically was not discounted. In my current role, there are many more required fields on the form/contract, and can be multiple levels of approvals on one side, and then possibly multiple levels of approvals/signatures on the other side. I've never used another solution in the exact same way (like DocuSign) to be able to compare experiences, but on Ironclad, understanding where I am in the completion process can be confusing. Within the app, I wish it was more of just a checklist or schedule of what needs to happen, but it's not written out that clearly. Lastly, there is something wrong with our notifications (I'm not sure if this is specific to my company's settings)- I frequently get 'contract completed' or 'contract signed' email notifications even if that hasn't occurred. They seem to correlate with updating the form or refreshing the sync from SFDC.
    Read full review
    PandaDoc
    Best suited for after demonstrations when requested by the prospect when they are looking for pricing with T&C. The data room is also great that acts like a drop box for opportunities and their contacts. Helps share pertinent information with others in the organization.
    Incentivized
    Read full review
    Pros
    Ignition
    • Automatic Payments: You set up a proposal to collect payments once and you don't have to worry about bugging the client for payment every month.
    • Amazing support: I have always received answers from the support team within the same day. They are very patient and understanding.
    • Integrates with Xero: It integrates with our accounting software, making reporting faster.
    Incentivized
    Read full review
    Ironclad
    • Keep track of legal documents versions
    • Approve legal workflows
    • Forward email threads to the legal workflow
    Incentivized
    Read full review
    PandaDoc
    • Allows clients to remotely execute documents.
    • Tracks the progress of document execution.
    • Emails clients to remind them to sign documents so we don't have to follow up.
    • Emails us when documents have been fully executed.
    • Provides an easy-to use interface to place signatures, dates, and other information on our forms.
    Incentivized
    Read full review
    Cons
    Ignition
    • The charge back process is messy and not transparent enough. When there is a charge back, PI deducts the amount from other payments settling on the same day, and does not provide a break down of the amounts. This makes it impossible to track without getting help from support.
    • PI should send email alerts monthly (or at some interval determined by user) for expiring engagements.
    • PI should allow the client to make service selections -- we should be able to offer 2 or 3 options under a service offering, and the client chooses and sees the impact on monthly/annual pricing.
    • PI should allow for more than 2 templates (Business and Individual).
    • PI should integrate with Jet Pack Workflow to automate the creation of new jobs once a proposal is approved.
    Incentivized
    Read full review
    Ironclad
    • Contract link feature in the case of amendment/addendum.
    • Auto document retention feature (expiration and deletion).
    Incentivized
    Read full review
    PandaDoc
    • Sometimes the fillable fields don't automatically map properly and you have to manually adjust.
    • Plan tiers and pricing recently changed, so now we get less value and less features (limited templates, no more pricing tables or invoicing/connected payment) for the same price, which is pricy for a small business.
    • Easier, integrated invoicing as an included feature (so we don't have to use a different software for invoicing/payment collection) would be ideal. You have to upgrade to the Business Plan for this.
    Incentivized
    Read full review
    Likelihood to Renew
    Ignition
    No answers on this topic
    Ironclad
    No answers on this topic
    PandaDoc
    The reason I gave it a rating of 7 is because it's probable, but not for sure. This is because there are a few little things we don't love about pandadoc. Mostly that there is not conditional logic such as: they must either fill this field out OR this one. Also it's a little pricey. But we'll probably stay because it's good enough and a pain to switch to something new
    Incentivized
    Read full review
    Usability
    Ignition
    The Ignition product is quite usable for the average user. The app has preloaded templates that can get even new-hires to navigate the software and set up proposals. The only area where I see the Ignition product lacking is the additional fees smaller firms may have to pay to get the full feature advantages of the product.
    Incentivized
    Read full review
    Ironclad
    Ironclad is the best tool I have used to date, to manage workflow and tickets. It was very easy to use and navigate from the very first time I used it. My time is very valuable and I don't have time to sit in training sessions, simply to use a new product. I'm happy to say that I was never formally trained on Ironclad as it simply wasn't necessary.
    Incentivized
    Read full review
    PandaDoc
    Once you get the hang of it, it's very easy to use. There can be a slightly steep learning curve to get fully in on the system. The new editor v2 has really improved usability and allows us to collaborate on documents simultaneously. Once the templates and library items are set up, a new document, whether it be a sales or HR document, takes very little time to complete.
    Incentivized
    Read full review
    Reliability and Availability
    Ignition
    No answers on this topic
    Ironclad
    No answers on this topic
    PandaDoc
    We haven't had any real issues regarding downtime as of yet.
    Incentivized
    Read full review
    Performance
    Ignition
    No answers on this topic
    Ironclad
    No answers on this topic
    PandaDoc
    The documents load quickly for the most part but sometimes if there are larger documents with a high number of variables it could take a bit longer to get the document to show up. Most of the time the document comes on the screen relatively quickly allowing for quick access to documents to be edited and sent out.
    Incentivized
    Read full review
    Support Rating
    Ignition
    No answers on this topic
    Ironclad
    I haven't used the support services for IronClad, but I understand from our legal team, the support is very good, they have replied and provide solutions quickly and effectively. I have used the documentation and support pages which are very complete and which have been updated given the user interface updates.
    Incentivized
    Read full review
    PandaDoc
    Recently I could not upload a pdf to a contract - support was very responsive and easy to work with. They got back to me the next day with an apparent fix - however when I opened the document nothing had changed. I then could not respond to the rep who was helping me because it was a "no-reply address", the problem still has not been solved and we had to make alternate arrangements to get this to the client. Never had it happen before and was only with this one contract.
    Incentivized
    Read full review
    Implementation Rating
    Ignition
    No answers on this topic
    Ironclad
    No answers on this topic
    PandaDoc
    Implementation was before the time I was here at Riafox, however, support has been great in assisting to merge spaces and upgrade to 2.0 Editor.
    Incentivized
    Read full review
    Alternatives Considered
    Ignition
    You aren't able to customize the design of the proposal, but it surpases everything we have ever tried. It's easy to use and quick to learn.
    Incentivized
    Read full review
    Ironclad
    Miles ahead of LinkSquares
    Incentivized
    Read full review
    PandaDoc
    We used Dropbox back when it was still HelloSign. At the time, new templates were very hard to create. We had to upload a PDF and then add the fields from there. With PandaDoc, we are able to drag and drop the text, images, logos, and fields we need easily. This has saved our team an immense amount of time.
    Incentivized
    Read full review
    Scalability
    Ignition
    No answers on this topic
    Ironclad
    No answers on this topic
    PandaDoc
    It's scalable
    Incentivized
    Read full review
    Return on Investment
    Ignition
    • We have reduced our A/R by 60% and expect to completely eliminate A/R by the end of this year.
    Incentivized
    Read full review
    Ironclad
    • At Gusto, where we operated on no contracts for many years, Ironclad allowed us to create a very simple process for getting approval for, and keeping records of, customized pricing on our new, high-end plan.
    • Wasn't part of the buying committee, but in my current role it's been heavily utilized externally for customer contracts, but also internally for employee agreements.
    • I don't have any actual numbers, and don't have a way to compare it to any prior e-signature setup.
    Read full review
    PandaDoc
    • We have greatly increased the efficiency in which we can get signatures from individuals for documents and increase productivity.
    • We have been able to find older documents very easily.
    • W-9 have been very difficult due to Section 3, but this was addressed with conditional logic
    Incentivized
    Read full review
    ScreenShots

    Ignition Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshot

    PandaDoc Screenshots

    Screenshot of some of the custom-designed themes, templates, embedded rich media, and interactivity to give every deal the opportunity to get noticed.Screenshot of automatic notifications, on-the-fly editing, CRM Integrations, and integrated eSignatures.Screenshot of reporting, with drill down to the deal level with proposals, to pick which deals to include (or exclude).Screenshot of legally binding eSignaturesScreenshot of centralized communications to streamline the negotiation process, and make revisions in real-time in a single location.Screenshot of document analytics that display what’s really happening after documents are sent with real-time reporting on engagement and activity on the documents. This enables teams to respond faster to prospects.