Likelihood to Recommend Image Relay is intelligently designed for any marketer, especially if your products require a library of images and video and especially if you feel like your team could use some quality onboarding to make sure everything is set up right and to make sure your team is equipped to use the software effectively. Specifically speaking, since we have so many products and we're building a bigger direct relationship with customers, it was important that we have an easy way to store and access assets that can represent those products and resonate with potential customers. Image Relay also made it really easy to group assets for sharing with influencers and other marketing partners. Dropbox and Google Drive may have their place and their functionalities that set them apart, so it's important to not look at Image Relay like one of those older document services storage spaces — though those companies could learn a lot from how Image Relay helps marketers enrich their assets and store them smartly.
Read full review MediaValet is an exceptional tool for our end users. We upload the images and they find them. Most often with great ease. Had we known how many images we would be adding, and our different audiences from the start, we might have set up our file structure a little differently.
Read full review Pros Enables us to organize a large number of files in an easy-to-use format Keeps our files safe. Much of the work we do is private until our partners approve of our marketing going public so file security is critical to our operation. Image Relay makes it easy for our team to track and access a wide range of files - especially photos and contracts. Read full review I love that we can add keywords. It makes finding assets very easy. I love the fact we can make lightboxes. It makes sending assets to different people easy. They are always adding more features to MediaValet to make it better. I love that we're not limited to which types of files we can upload to MediaValet. Read full review Cons The AI tagging terms are too generic to really be helpful to us. When we did our initial upload the system couldn't pull in old dates, so everything has a date of the day it was uploaded. It will be a while before searching by "most recent" works properly. Read full review More flexibility/features when using Lightboxes Replace an old version of an asset with a newer one without having to check-out, then check-in Sharing an asset or a set of assets via a share link -- would be great to generate shorter, dynamic URLs for sharing as opposed to the longer string URLs it currently generates Read full review Likelihood to Renew I believe once all of our staff see how efficient Image Relay is in managing our digital assets, there will be no question that the cost vs. value will mandate continued use moving forward. It literally will pay for itself in saved staff time, I believe.
Read full review It is not only likely, but we have been doing it for more than 6 years. We have even had the service since before I joined the company. The service works well for me and I hope that this service will continue to be renewed next year, as not having it would make my job more complicated.
Read full review Usability Image Relay is very straightforward. The experience and interface mimic things were all used to using so it makes it very easy to learn and use. They didn't try to reinvent the wheel by making a fancy tool, they just made something that works and does exactly what you need it to do. They also have an awesome team that is quick to help and answer any questions along the way.
Read full review New staff is able to use our DAM with an hour of training.
Read full review Support Rating Amazing. We are having a quick call once a week to be sure we are right on track. They answer all our questions right away and if they are missing something they will just find the answer and get back to us as fast as possible. There is no need to look elsewhere!
Read full review The team is very responsive to requests and makes a point to provide feedback or status updates before confirming solutions.
Read full review Implementation Rating The Image Relay team was very helpful in guiding us through the process. Excellent customer service and guidance.
Read full review I mainly use MediValet to send special medical images to our partners. Collaboration with other companies is very simplified through MediaValet. The qualitatively uploaded images can be excactly assigned and organised through various filters. It is much clearer and easier for our partners to understand when the images have been accurately labelled and assigned beforehand.
Read full review Alternatives Considered We were using our in-house storage NAS system and Backup on DVD and hard drive. The issue is that we lost a lot of data by it either crashing or becoming unreadable. And it's very difficult to organize and share data. To share data we were using WeTransfer, but the issue is that the link expired in 7 days.
Read full review Asset sharing and organization is better, more user friendly, and more appealing within MediaValet. The layout and flexibility give these portals a much more professional look and feel. Both internally and externally we have appreciated the output of these specific portals much more than what we had been attempting to share with these other programs.
Read full review Return on Investment Image Relay has only offered positive impacts for me. The search function is great when used properly — our photographers can input tons of metadata that is later used to find certain teams or players within the website. I don't mind having duplicates in the system as long as they are in places they need to be, but Image Relay does tell you when you've uploaded something multiple times which could be helpful to others. Read full review While we have had MediaValet only for a short period, we are already seeing improvements in how quickly certain projects can be completed. I recently created an Annual Report which had a lot of big image files and data tables and using a Lightbox with our design agency to share these files saved us a huge amount of time. As we roll out MediaValet to the teams, staff are becoming more aware of the quality, amount, and value of our best assets. Read full review ScreenShots